Name: Techsun Social Hub CRM
Author: Techsun Inc

Help Desk

Web and Video Conferencing

Customer Support

Business Intelligence (BI)

Collaboration

Data Discovery and Visualization

Document Management

Enhanced 911 (E911)

File Sharing

Risk Management

Statistical Analysis

Enterprise

Accounting

Invoicing

Subscription Management

Finance and Accounting

Applicant Tracking

Corporate Learning Management

Diversity, Equity, and Inclusion (DEI)

HR Management

Payroll

Recruitment Agency

Recruitment Automation

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Cloud Storage

Data Lakehouse

Data Mapping

Firewall Security Management

Fraud Detection

IP Address Management (IPAM)

In-Memory Databases

Incident Response

Infrastructure-as-Code (IaC)

Integration Platform as a Service (iPaaS)

Log Management

Managed IT Service

Network Performance Monitoring

Password Management System

Release Management

SOA Application Gateways

Web Portal

WiFi Hotspot

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Appointment Scheduling

Audio Editing

Content Management

Customer Reference Management

Email Marketing

Email Testing

Marketing Automation

Product Sampling

Retail Media Advertising

Social Media Management

Social Media Marketing

Survey & Forms Building

Web Analytics

Marketing

Field Service Management

Project Management

Professional Services

Customer Relationship Management (CRM)

Lead Generation Services

Lead-to-Account Matching and Routing

Multichannel Retail

Sales Coaching

Sales Gamification

Social Commerce

Sales

Architecture

InsurTech

Laboratory Information Management

Legal Billing

OSS/BSS (Operations Support/Business Support)

Oil and Gas

Real Estate

Vertical-Specific

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Techsun Social Hub CRM is a customer relationship management (CRM) platform developed by Techsun to assist brand companies in building integrated customer management and automated marketing capabilities. According to the vendor, this software solution is suitable for small, medium, and large enterprises across various professions and industries, including retail companies, e-commerce companies, marketing agencies, customer service organizations, and the hospitality and travel industry. With Techsun Social Hub CRM, businesses can effectively promote new activities, achieve rapid and sustainable business growth, and provide a unified customer experience across multiple channels.

## Key Features

**Customer Lifecycle Management**: Techsun Social Hub CRM offers comprehensive capabilities for managing the entire customer lifecycle, from customer acquisition to retention. It provides businesses with tools to manage customer data, analyze customer behavior, and personalize customer experiences throughout their journey. The platform supports customer segmentation, lead management, customer onboarding, and customer retention strategies.

**Multi-Brand Loyalty System Construction**: Techsun Social Hub CRM enables businesses to build loyalty systems that span multiple brands. Users have the flexibility to configure loyalty programs, membership level rules, point cards, and coupons. The platform encourages customers to engage in high-value behaviors by earning points, thereby enhancing customer activity and retention.

**Customer Interest Center Management**: The platform provides a flexible configuration of point and card rules, eliminating the need for additional coding. It offers real-time score calculation, card and coupon generation, distribution, redemption, and expiration management. Techsun Social Hub CRM adheres to the financial accounting model of points and cards, ensuring accurate tracking and management.

**Trading Center Management**: Techsun Social Hub CRM facilitates the unified transmission of member transaction data from external channels, simplifying transaction management. Businesses can efficiently manage global order details, gaining a comprehensive view of transactions. The platform includes store group functionality to manage transaction records of participating stores separately.

**Point Account**: Techsun Social Hub CRM provides multiple options for utilizing points, enabling businesses to offer various incentives to customers. It offers precise management of point costs, allowing businesses to effectively control point expenditure. The platform includes trigger functions at different stages to motivate users and drive desired behaviors.

**Order Management**: Techsun Social Hub CRM offers comprehensive order details management, providing businesses with detailed information about customer orders. It facilitates the management of internal and external store records, ensuring transparent and efficient order processing. The platform seamlessly integrates with external systems for product classification and record keeping.

**Card Ticket Management**: Techsun Social Hub CRM allows businesses to effectively manage various types of coupons and tickets, including upgrade coupons, birthday coupons, full-cut coupons, and new product experience vouchers. It simplifies coupon distribution, redemption, and expiration management. The platform supports the generation of digital coupons and tickets for personalized marketing campaigns.

Techsun's social hub is a professional CRM system that supports global omni-channel data integration, cross-cloud and cross-regional deployment. Multi-scenario, batch planning, automatic execution automated marketing system. The vendor states the containerization model of social hub can help brands to complete initialization at low cost, and at the same time, due to its automatic operation and maintenance and agile development characteristics, it can help brands reduce post-maintenance costs.

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Techsun Social Hub CRM

CRM software centralizes customer data to support every stage of the customer journey—from outreach to retention. These platforms help sales, marketing, and support teams manage contacts, automate workflows, and track interactions. Advanced CRMs include pipeline management, marketing automation, and analytics. Compare top CRM tools based on user reviews, features, and fit for your business needs.

Techsun Inc

Sales Force Automation

This is the technique of using software to automate certain sales-related tasks.

Customer data management / contact management

The software acts as a single source for all customer data and enables users to access that data efficiently.

Workflow management

The software helps automate parts of the sales process, such as sending emails, updating contact records, and following approval processes.

Territory management

Users can defines salesperson territories based on customer or market characteristics.

Opportunity management

Integration with email client (e.g., Outlook or Gmail)

Users can perform tasks within their inbox, such as logging emails, creating contacts, and creating events.

Contract management

Users can manage contracts, with features such as digital signatures, automated alerts, invoicing, and automated workflow for contract review and approvals.

Quote & order management

Users can create, process and fulfill price quotations and sales transactions.

Interaction tracking

Users can log and track all customer interactions through any channel, including social, email, phone and in-person.

Channel / partner relationship management

The software allows for sales, territory, lead, order and account management for partners or OEM relationships.

Customer Service & Support

This component of CRM software automates help desk, call center and field service management.

Case management

This includes incident/ticket creation, routing, escalation, and resolution.

Call center management

This includes features such as call routing, recording and monitoring; call list management; autodialing; and scripting.

Help desk management

This includes trouble ticketing, knowledge base, self-service, and service level agreement (SLA) management.

This component of CRM software helps to automate and scale marketing tasks and the subsequent analysis of those efforts.

Lead management

This includes lead generation, scoring, qualification, routing, and nurturing.

Email marketing

This involves the ability to send mass email to groups of people based on particular qualifications.

CRM Project Management

This component of CRM software helps users initiate, plan, collaborate on, execute, track, and close projects.

Task management

This includes the ability to plan, track, collaborate and report on tasks.

Billing and invoicing management

This includes automated invoice creation and billing.

Reporting

Software provides a broad range of standard and the ability to build custom reports.

CRM Reporting & Analytics

Reporting and analytics in CRM software includes sales forecasting, pipeline analysis, and automated dashboards.

Forecasting

The software helps users accurately forecast sales based on volume and conversion metrics.

Pipeline visualization

Users can visualize the entire sales pipeline to identify trends, determine the effectiveness of the sales funnel, and optimize.

Customizable reports

Users can create reports and dashboards unique to their needs.

Customization

This addresses a company’s ability to configure the software to fit its specific use case and workflow.

Custom fields

Users can create custom fields to store additional information on standard and custom objects.

Custom objects

Users can create custom record types that allow them to store information unique to their organization, and link them to standard and other custom objects.

Scripting environment

Technical users can write, run, and test scripts that automate common tasks or business rules via a standard or vendor custom programming language.

API for custom integration

An API (application programming interface) provides a standard programming interface for connecting third-party systems to the software for data creation, access, updating and/or deletion.

Security

This component helps a company minimize the security risks by controlling access to the software and its data, and encouraging best practices among users.

Role-based user permissions

Permissions to perform actions or access or modify data are assigned to roles, which are then assigned to users, reducing complexity of administration.

Single sign-on capability

The software system supports a centralized authentication mechanism allowing the user to access multiple systems with a single, centrally managed password.

Social CRM

This component of CRM software helps companies leverage social media in engaging with customers.

Social data

The software can integrate data and conversation histories from customers’ social profiles. This may also involve enhanced listening features such as sentiment tracking.

Social engagement

The software can facilitate and track engagement with customers via social channels.

Integrations with 3rd-party Software

This involves the CRM software’s ability to integrate with other systems, whether external or homegrown.

Marketing automation

The software can integrate with marketing automation software such as Eloqua, Marketo or Pardot.

Compensation management

The software can integrate with compensation management software or sales commission software such as Xactly Incent or IBM’s Varicent.

Platform

Mobile access

Users can access the CRM system via mobile or tablet device, and potentially leverage the unique capabilities of mobile devices, such as GPS and voice.

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Techsun Social Hub CRM

Overview

What is Techsun Social Hub CRM?