Techsun Social Hub CRM

Techsun Social Hub CRM is a customer relationship management (CRM) platform developed by Techsun to assist brand companies in building integrated customer management and automated marketing capabilities. According to the vendor, this software solution is suitable for small, medium, and large enterprises across various professions and industries, including retail companies, e-commerce companies, marketing agencies, customer service organizations, and the hospitality and travel industry. With Techsun Social Hub CRM, businesses can effectively promote new activities, achieve rapid and sustainable business growth, and provide a unified customer experience across multiple channels.

Key Features

Customer Lifecycle Management: Techsun Social Hub CRM offers comprehensive capabilities for managing the entire customer lifecycle, from customer acquisition to retention. It provides businesses with tools to manage customer data, analyze customer behavior, and personalize customer experiences throughout their journey. The platform supports customer segmentation, lead management, customer onboarding, and customer retention strategies.

Multi-Brand Loyalty System Construction: Techsun Social Hub CRM enables businesses to build loyalty systems that span multiple brands. Users have the flexibility to configure loyalty programs, membership level rules, point cards, and coupons. The platform encourages customers to engage in high-value behaviors by earning points, thereby enhancing customer activity and retention.

Customer Interest Center Management: The platform provides a flexible configuration of point and card rules, eliminating the need for additional coding. It offers real-time score calculation, card and coupon generation, distribution, redemption, and expiration management. Techsun Social Hub CRM adheres to the financial accounting model of points and cards, ensuring accurate tracking and management.

Trading Center Management: Techsun Social Hub CRM facilitates the unified transmission of member transaction data from external channels, simplifying transaction management. Businesses can efficiently manage global order details, gaining a comprehensive view of transactions. The platform includes store group functionality to manage transaction records of participating stores separately.

Point Account: Techsun Social Hub CRM provides multiple options for utilizing points, enabling businesses to offer various incentives to customers. It offers precise management of point costs, allowing businesses to effectively control point expenditure. The platform includes trigger functions at different stages to motivate users and drive desired behaviors.

Order Management: Techsun Social Hub CRM offers comprehensive order details management, providing businesses with detailed information about customer orders. It facilitates the management of internal and external store records, ensuring transparent and efficient order processing. The platform seamlessly integrates with external systems for product classification and record keeping.

Card Ticket Management: Techsun Social Hub CRM allows businesses to effectively manage various types of coupons and tickets, including upgrade coupons, birthday coupons, full-cut coupons, and new product experience vouchers. It simplifies coupon distribution, redemption, and expiration management. The platform supports the generation of digital coupons and tickets for personalized marketing campaigns.