Name: Telagus
Price: 50 USD
Author: Telsa Media

Help Desk

Web and Video Conferencing

Customer Support

Cross-Browser Testing

Functional Testing

Product Analytics

Text Editors

Version Control

Development

Student Management

Education

Business Intelligence (BI)

Business Process Management (BPM)

Collaboration

Corporate Social Responsibility (CSR)

Enterprise Feedback Management

Enterprise Search

Online Notary

Enterprise

Accounting

Hedge Fund

Travel Management

Finance and Accounting

Applicant Tracking

Corporate Learning Management

HR Management

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Change Management

Cloud Storage

Complex Event Processing

Configuration Management

Converged Network Adapters (CNAs)

Data Center Cooling

Density-Optimized Servers

Firewall

Fraud Detection

Infrastructure Capacity Planning

Integration Platform as a Service (iPaaS)

Mainframe Monitoring

Managed DNS

Network Performance Monitoring

Privileged Access Management

Remote Desktop

SaaS Backup

Software Components

Storage as a Service (STaaS)

System Monitoring

Unified Communications Monitoring

User Virtualization

Website Hosting

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Channel Management

Content Management

Data Cleansing

Digital Experience Intelligence

Email Deliverability

Email Marketing

Marketing Automation

Mobile Analytics

Social Media Management

Survey & Forms Building

Web Analytics

Marketing

Project Management

Waste Management

Professional Services

Customer Relationship Management (CRM)

Government Contracting

Sales Enablement

Sales

Intrusion Detection

Operational Technology (OT) Security

Security

Aviation

Awards Management

Direct Secure Messaging

Loan Servicing

Vertical-Specific

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Telagus is a CRM and team management solution designed to assist businesses in optimizing their operations and driving growth. It caters to a wide range of business sizes, including startups, small businesses, and enterprise-level companies. Telagus is utilized by professionals and industries such as sales and marketing professionals, project managers, business owners, entrepreneurs, service-based industries (e.g., consulting, marketing agencies, IT services), marketing professionals, sales teams, customer service representatives, retail businesses, e-commerce businesses, marketing agencies, small business owners, government agencies, insurance companies, hospitality industry, financial services, and eCommerce businesses.

## Key Features

**Lead Management Software**: Telagus offers a lead management software that enables businesses to capture customer interest through web forms, efficiently receive and manage lead information, and automate lead generation campaigns.

**Marketing Automation**: Telagus provides marketing automation capabilities, allowing businesses to automate email and campaign workflows, customize email marketing campaigns, and set up automated marketing workflows.

**Project Management**: With Telagus, businesses can effectively build and manage projects within the platform, easily track project progress and milestones, and assign tasks and delegate responsibilities.

**Staff Management**: Telagus facilitates efficient staff management, allowing businesses to effectively manage employee leave and payroll requests, track team availability, delegate tasks, and foster collaboration with team members.

**CRM for Retail Businesses**: Telagus offers a CRM solution tailored for retail businesses, enabling them to create custom fields and forms for lead generation, effectively track customer interactions and preferences, and streamline customer service and support.

**Growth**: Telagus provides tools to track and manage leads, pipeline, and deals, nurture and market to prospects and client lists, set up and automate marketing campaigns using email, SMS, and social media messaging. It also offers integrated SMS and chat functionality and a quote builder and invoicing feature.

**Efficiency**: Telagus enhances operational efficiency by offering project management tools that enable businesses to manage and control the workflow of teams and individuals, create and assign tasks, set priorities, and track progress. It also facilitates team collaboration and provides features for managing staff time sheets, sick-pay, absenteeism, and team holidays.

**Intelligence**: Telagus offers valuable insights into marketing performance metrics, integrates with Google Analytics, provides features related to SEO and PPC, includes social media management capabilities, and offers Telagus Forensics for reverse IP tracking. Additionally, it enables call tracking and reporting.

**Integration**: Telagus seamlessly integrates with Google Analytics for tracking website performance, provides access to Google Workspace for collaboration and productivity, enables data-driven decision-making and analysis, integrates with Office 365 for document management and collaboration, and offers access to productivity tools such as Word, Excel, and PowerPoint.

Basic

Starter

Team

Growth

Teamgate CRM

PlanPlus Online is planning and organization software that integrates productivity tools into a complete customer relationship management solution.

PlanPlus Online Planner Edition

PlanPlus Online Professional Edition

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Telagus

Customer Relationship Management applications are used to manage a company’s interactions with customers, clients, and sales prospects. 

It involves using technology to organize, automate, and synchronize sales, marketing, customer service, and technical support.

Telsa Media

Sales Force Automation

This is the technique of using software to automate certain sales-related tasks.

Customer data management / contact management

The software acts as a single source for all customer data and enables users to access that data efficiently.

Workflow management

The software helps automate parts of the sales process, such as sending emails, updating contact records, and following approval processes.

Territory management

Users can defines salesperson territories based on customer or market characteristics.

Opportunity management

Integration with email client (e.g., Outlook or Gmail)

Users can perform tasks within their inbox, such as logging emails, creating contacts, and creating events.

Contract management

Users can manage contracts, with features such as digital signatures, automated alerts, invoicing, and automated workflow for contract review and approvals.

Quote & order management

Users can create, process and fulfill price quotations and sales transactions.

Interaction tracking

Users can log and track all customer interactions through any channel, including social, email, phone and in-person.

Channel / partner relationship management

The software allows for sales, territory, lead, order and account management for partners or OEM relationships.

Customer Service & Support

This component of CRM software automates help desk, call center and field service management.

Case management

This includes incident/ticket creation, routing, escalation, and resolution.

Call center management

This includes features such as call routing, recording and monitoring; call list management; autodialing; and scripting.

Help desk management

This includes trouble ticketing, knowledge base, self-service, and service level agreement (SLA) management.

This component of CRM software helps to automate and scale marketing tasks and the subsequent analysis of those efforts.

Lead management

This includes lead generation, scoring, qualification, routing, and nurturing.

Email marketing

This involves the ability to send mass email to groups of people based on particular qualifications.

CRM Project Management

This component of CRM software helps users initiate, plan, collaborate on, execute, track, and close projects.

Task management

This includes the ability to plan, track, collaborate and report on tasks.

Billing and invoicing management

This includes automated invoice creation and billing.

Reporting

Software provides a broad range of standard and the ability to build custom reports.

CRM Reporting & Analytics

Reporting and analytics in CRM software includes sales forecasting, pipeline analysis, and automated dashboards.

Forecasting

The software helps users accurately forecast sales based on volume and conversion metrics.

Pipeline visualization

Users can visualize the entire sales pipeline to identify trends, determine the effectiveness of the sales funnel, and optimize.

Customizable reports

Users can create reports and dashboards unique to their needs.

Customization

This addresses a company’s ability to configure the software to fit its specific use case and workflow.

Custom fields

Users can create custom fields to store additional information on standard and custom objects.

Custom objects

Users can create custom record types that allow them to store information unique to their organization, and link them to standard and other custom objects.

Scripting environment

Technical users can write, run, and test scripts that automate common tasks or business rules via a standard or vendor custom programming language.

API for custom integration

An API (application programming interface) provides a standard programming interface for connecting third-party systems to the software for data creation, access, updating and/or deletion.

This component helps a company minimize the security risks by controlling access to the software and its data, and encouraging best practices among users.

Role-based user permissions

Permissions to perform actions or access or modify data are assigned to roles, which are then assigned to users, reducing complexity of administration.

Single sign-on capability

The software system supports a centralized authentication mechanism allowing the user to access multiple systems with a single, centrally managed password.

Social CRM

This component of CRM software helps companies leverage social media in engaging with customers.

Social data

The software can integrate data and conversation histories from customers’ social profiles. This may also involve enhanced listening features such as sentiment tracking.

Social engagement

The software can facilitate and track engagement with customers via social channels.

Integrations with 3rd-party Software

This involves the CRM software’s ability to integrate with other systems, whether external or homegrown.

Marketing automation

The software can integrate with marketing automation software such as Eloqua, Marketo or Pardot.

Compensation management

The software can integrate with compensation management software or sales commission software such as Xactly Incent or IBM’s Varicent.

Platform

Mobile access

Users can access the CRM system via mobile or tablet device, and potentially leverage the unique capabilities of mobile devices, such as GPS and voice.

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Telagus

Overview

What is Telagus?