Intermedia Contact Center

Intermedia's VoIP service quickly resolved issues and disconnect problems for a call center operation, improving overall business operations. Customers have found the features of CCA to be useful and easy to use, particularly internet-based phone forwarding to cell phones which is highly beneficial for remote work situations. Telax has proven to be valuable for companies looking to operate as virtual organizations and maintain low staff turnover rates. Its contact center capabilities improve technical support and customer care by properly queuing calls and providing insightful reporting for areas of improvement. Users have praised Telax for promptly adding requested reports, providing clients with the necessary information. Aizan offers cost-effective features that seamlessly integrate with existing solutions, enhancing the technology and service provided to clients. Telax has also received positive feedback for its excellent communication, commitment, and collaboration in ensuring successful projects for their customers. The customizable and flexible cloud ACD service from Telax has been widely appreciated for its ability to seamlessly integrate with other services, enhancing the overall call center experience. Additionally, Telax's IVR setup and custom reporting capabilities have greatly improved reporting and scheduling staff for better service levels. The call monitoring, recording, and reporting features of Telax enable timely customer response and quality monitoring, addressing the need for efficient agent support. Call routing by Telax ensures that calls are directed to the most appropriate person or department, optimizing support desk and billing operations. Users have praised Telax's streamlined phone IVR system for providing a high-quality front answer point for clients and stakeholders. The simplified call monitoring and agent training offered by Telax effectively addresses the need for efficient agent support. Users have reported an increase in staff productivity due to the accurate call metrics tracking and streamlined call flows provided by Telax's platform. Additionally, sales channels have seen an improvement in sales effectiveness through the accurate configuration of close rates facilitated by Telax. Efficient call distribution and timely responses are made possible through Telax's call routing capabilities. Although some users have noted that certain essential features for outbound dialing are missing from Telax's analytics for outbound calls, they acknowledge the improvement in data availability compared to their previous dialer system.