Teleopti WFM Reviews

6 Ratings
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Score 7.4 out of 101

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Clinton Verley profile photo
Score 7 out of 10
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It is perfect for a call center where your main needs are forecasting, real-time management and alignment of different workqueues into a seamless whole. I would not recommend it for call centers with many different shifts or schedules as the PTO management suite is lacking in features for keeping all of that straight.
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Score 8 out of 10
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Teleopti WFM is very well suited for call center environments where every minute of your team members' time needs accounting for. If you manage 50+ employees, Teleopti is a good tool to make sense of it all, especially when you need to address various business needs at different times of day.
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Teleopti WFM Scorecard Summary

About Teleopti WFM

Swedish company Teleopti offers their eponymous workforce management system, Teleopti WFM, which may be used for call centers, back offices, branches and stores. It integrates with ZOOM International's ZOOM Quality Management (QM) Suite for a total call center optimization solution.

Teleopti WFM Technical Details

Operating Systems: Unspecified
Mobile Application:No