Teleopti WFM Reviews

6 Ratings
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Score 7.2 out of 100

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Reviews (1-3 of 3)

Clinton Verley | TrustRadius Reviewer
February 15, 2019

Teleopti: The Best Overall Product, with some caveats

Score 7 out of 10
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Return on Investment

  • It has saved us a ton of time and money on the WFM management side by optimizing schedule creation and break placement.
  • Unfortunately the rash of technical issues have been a downside from an ROI side, every minute we are offline is lost revenue.
  • We saved a ton of money because of their excellent training and customer service offerings, there was no need for a laborious install process or protracted training.
Read Clinton Verley's full review

Teleopti WFM Scorecard Summary

About Teleopti WFM

Swedish company Teleopti offers their eponymous workforce management system, Teleopti WFM, which may be used for call centers, back offices, branches and stores. It integrates with ZOOM International's ZOOM Quality Management (QM) Suite for a total call center optimization solution.

Teleopti WFM Technical Details

Operating Systems: Unspecified
Mobile Application:No