February 15, 2019
Score 7 out of 10
Read Clinton Verley's full review
Pros and Cons
- Shift bids. It has a tremendous number of options for ranking agents bye seniority, quality scores, and other factors.
- Customer service has always been a strong point with Teleopti. There's never a problem getting help with use of the system or technical issues.
- User interface. Our agents really enjoy using their schedule portal and find it seamlessly integrates with their other software.
- The installation and onboarding process was pretty smooth considering other launches we've had.
- System uptime. We use their cloud solution and unfortunately there's been a number of outages.
- PTO management, could use more features like waitlisting, time off canceling and offline management