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Verint Community

Verint Community
Formerly Telligent Community

Overview

What is Verint Community?

Verint Community (Telligent) is a community and collaboration software platform developed by Telligent Systems and was first released in 2004. Telligent's focus was on offering a platform that can be integrated and extended, but this requires technical expertise. Verint acquired…

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Recent Reviews

Verint Community

9 out of 10
June 14, 2023
Incentivized
Verint Community serves as a large knowledge base where you can find resources for a wide array of issues to see how other users overcame …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Reviewer Pros & Cons

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Pricing

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What is Verint Community?

Verint Community (Telligent) is a community and collaboration software platform developed by Telligent Systems and was first released in 2004. Telligent's focus was on offering a platform that can be integrated and extended, but this requires technical expertise. Verint acquired Telligent in 2015.

Entry-level set up fee?

  • Setup fee optional

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Product Details

What is Verint Community?

Verint® Community™, formerly known as Telligent, is an online community and self-service solution available in the cloud or on-premises designed to help elevate customer, partner, and employee engagement, build trust, improve customer service, and enhance digital marketing and social commerce.

Verint Community can be used to reduce demand for support, elevate the voice of the customer, and enhance team productivity.

The vendor states that customers have seen, for example, >40% average decrease in support cases within the first 6 months of adoption, and 33% YoY decrease in support costs.

Verint Community can be deployed as a standalone solution, integrated with, or embedded into other enterprise systems.

Verint Community Features

  • Supported: Discussion and Q&A Forums w/Verified Answers
  • Supported: Blogs
  • Supported: Wikis
  • Supported: Knowledge base
  • Supported: File/Resource Gallery
  • Supported: Polls
  • Supported: Public, Private, and Semi Public or Private Groups/Micro-communites
  • Supported: Gamification
  • Supported: Member Presence Indication / Expert Finder
  • Supported: Private Messaging
  • Supported: Reputation Scoring Model
  • Supported: Content and People Recommendation Engine
  • Supported: Engagement Reporting (w/ Data Visualization)
  • Supported: Flexible UI configurable at site and group level
  • Supported: Case Integration w/Salesforce CRM, MS Dynamics, and ServiceNow
  • Supported: Automation Studio : Built-in Developer Tools
  • Supported: Widget Studio : Built-in Developer Tools
  • Supported: Theme Studio : Built-in Developer Tools
  • Supported: Articles
  • Supported: Ideation
  • Supported: Marketplace
  • Supported: Mobile

Verint Community Screenshots

Screenshot of Sophos Community offers forums, blogs, events, and membership perks for its usersScreenshot of VisionAires is a community powered by Verint featuring working groups, event, and a content hubScreenshot of An Avnet community with courses, competitions, and networking opportunitiesScreenshot of The ADI Engineer Zone is a community hub with built-in learning modules, webcasts, blogs, and supportScreenshot of MicroFocus is a community to ask questions, join conversations, or share ideasScreenshot of The England Football Community is a place to connect with people and join the conversation about all things football.Screenshot of Thwack is an IT community with blog posts, events, and community groups.Screenshot of The IET ENGx is engineers' go-to place for practical advice, information and networking to help with their career.Screenshot of The Connect Community of the BlueCross and Blue Shield of Texas offers the ultimate resource base and community for its health insurance members.Screenshot of Macmillan Cancer Support is a place users can talk to people affected by the same cancer, share experiences, and ask experts important questions.Screenshot of Macmillan Cancer Support - ask an expert section.

Verint Community Videos

Customer Story: Analog Devices Advances Digital-First Engagement for Customers and Employees
Verint Community product DEMO
MyOlympus Community Promo
Hear how Verint Community provides Lenovo, a global technology company employing 82,000 people around the world and serving millions of customers every day in 180 markets, with a unified platform to host its global communities and maximize the opportunity for engagement across its business segments.

Verint Community Technical Details

Deployment TypesOn-premise, Software as a Service (SaaS), Cloud, or Web-Based
Operating SystemsWindows
Mobile ApplicationApple iOS, Android, Mobile Web
Supported CountriesGlobal
Supported LanguagesEnglish, Spanish, French, German, Italian, Brazilian Portuguese, Dutch, Japanese, Simplified Chinese, Others available upon request

Frequently Asked Questions

Verint Community (Telligent) is a community and collaboration software platform developed by Telligent Systems and was first released in 2004. Telligent's focus was on offering a platform that can be integrated and extended, but this requires technical expertise. Verint acquired Telligent in 2015.

Higher Logic Thrive, Salesforce Experience Cloud, and Khoros Communities are common alternatives for Verint Community.

Reviewers rate Support Rating highest, with a score of 10.

The most common users of Verint Community are from Enterprises (1,001+ employees).
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Comparisons

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Reviews and Ratings

(45)

Attribute Ratings

Reviews

(1-25 of 29)
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Lisa Allison | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
We chose to migrate our robust, customer support community to the Verint/Telligent platform two years ago. Our public, external community serves our customers' product support needs and is also utilized by ADI engineers across the organization. We made the decision to move to Verint/Telligent after careful analysis of several community platforms. Verint/Telligent checked "all the boxes" and fulfilled our business needs for a platform that could continue to grow and evolve with our community.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
My company uses Verint Community to host and manage our online user community, connecting our customers, partners, employees, and anyone else interested in our products. Members share experiences, help solve technical challenges, stay up-to-date on company updates and product releases, access our training resources, and much more. The platform is extremely flexible and customizable, so the digital customer experience fits extremely well within our existing branding, making the site feel like "ours" instead of other platforms which are more obviously "an X community with the customer's branding and color scheme." This also gives the ability to configure the community actions and user experience to fit our needs on a whole-site and per-group basis, so the community can be the right thing, in the right place, at the right time, for all users. We also have moments where it feels like we've barely scratched the surface of what's possible and look to continue to leverage the flexibility extensively over the next year and beyond.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We use Verint community as a knowledge retention platform where users can find/ask questions for their issues. Currently this platform is being used more as a question-answer community, but we're trying to shape it up as a true global community. So, we've been hosting events, crow sourced content (Community Guides, etc.) and other advocate programs. With our community, we will be able to track ROI by seeing how many answers have been provided, and what are the issue trends that we're seeing with our products once a piece of content is pushed on the community. We've also deployed a federated search on our community which will enable us to track user journeys, and track deflections from previous already existing community threads.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Customers, users and Partners of our products alike, can find answers to their questions (Among another things, such as Recommended Reads, Blogs,etc) in the community 24/7, which reduces the call volume our Technical Support team receives, allowing to reduce the call wait for customers and at the same time allowing engineers to have more time to focus on their cases.
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Verint community is used as our primary customer facing portal. It is the first place that prospective clients will go to to see what Sophos is about. It is used as a question and answer board with contribution from staff and community members. It is used for announcements from our Product Managers, with subgroups being owned by product managers so they may configure the groups as desired, with support from our team.
June 14, 2023

Verint Community

Score 10 out of 10
Vetted Review
Verified User
Incentivized
I use Verint Community to get support from other users, ask questions, browse ideas and find support materials. It’s a great place to share insights and get ideas for Speech categories, AQM and DPA. It’s a great community to connect with others and make the tool that much more powerful.
June 14, 2023

Verint Community

Score 9 out of 10
Vetted Review
Verified User
Incentivized
Verint Community serves as a large knowledge base where you can find resources for a wide array of issues to see how other users overcame it. Most often I find myself coming to Verint Community when I have questions ahead of support. Community serves as an great knowledge base for any Verint customer.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We use the Verint Community for both internal and external audiences. For our more than 40,000 customer users, it is an ideal collaboration tool and provides an efficient and easy way for us to serve up the resources they need to effectively use our solutions. Verint also serves as a primary communication tool for our internal employees, allowing them access to employment resources and news when they need it.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
In our organization, we use Verint Community as a private online network of forums for our healthcare members to engage, share best practices and connect with fellow peers facing similar challenges in our industry. We currently have over 150 groups with over 10,000 members and growing. We use groups to support industry topics, chapter leadership and special interest groups.
Bridgett Waples | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Verint Community is used as a engagement educational community for our members and non-members to learn about health & wellness topics, health insurance and ask us questions. The business problem this community addresses is the educational value of the content, as health insurance can be a confusing topic with the various options. It also provides members an FAQ and opportunity to ask questions pertaining to their own health insurance plan. Our use case is member educational and easy to ask questions in a space easily accessible to all.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use the Verint Community as our client community. The community offers features and functionality to help with Q&A, ideation, self-help, and other collaborative functionality. Verint Community allows us to support our clients, build brand & product features, and call deflection to help save time.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We use the Verint Community to run our externally facing customer community. Our main use cases are:
Forums where anyone using our technology can ask questions
Technical blogs designed to educate and engage
Communities of Practice around topics like innovation and research
The community helps us address items like case deflection in the forums. We utilise blog posts to tell our developer audience about releases, updates, where Arm is present around the world. Blogs help us build thought leadership and awareness of our technology and its capabilities. The ability for our audience to engage with us in an open and transparent setting is vital to building relationships and helping people using our technology to progress. We also utilise calendar and event functionality to engage members around offline and online events. Providing pre and post content in the community helps us deliver engaging event experiences for attendees.
Justin Lee | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
In 2011, INPO chose Verint Community to build its Nuclear Community platform for privately and securely connecting nuclear power workers with their peers at other stations and utilities. Over the years, our community of practice has expanded to support industry-wide knowledge capture, blended learning, peer-to-peer benchmarking and working group collaboration for over 11,000 members and 200+ industry working groups and functional areas, including Instructional Technologists, Fire Protection & Emergency Preparedness, Data Science, Organizational Effectiveness and Corrective Action Program owners. While many groups follow a predictable lifecycle, others have coalesced into close-knit, self-sustaining communities that interact with each other almost on a daily basis, building our shared culture of continuous improvement and driving excellence in operational safety and in the reliable operation of commercial nuclear power plants.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We use Verint Community to run our global community website for electrical engineers. We needed a platform that was scalable, allowed for localisation, could be self-hosted (in Azure), was extremely customisable (including features in the content editor), and had a regular release cycle for product updates. Verint Community ticked all the boxes.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We use Verint Community (Telligent) for our three communities: business, education & gaming. We mainly use it for engaging with our customers and expanding our e-commerce customer engagement.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We have 196 private, external Verint Communities set up for our members. This provides our members with a place they can connect outside of email and our regularly scheduled member programming. The private groups also act as a content depository for easy access to materials.
Score 8 out of 10
Vetted Review
Verified User
I use Verint Community to manage our private community of professional service providers. We provide software that helps them manage their firms and provide services to their clients, and they use our forums to discuss our products, business practices, client management, and growth strategies.
Score 5 out of 10
Vetted Review
Verified User
Incentivized
We use it mostly as an organic community (Q&A, discussions, etc.) of users and experts answering other users' questions on the support side, providing an extra layer of support and on the marketing side, posting blogs and relevant product information, features, and overall one-way communications to all of our customers and future customers.
Score 6 out of 10
Vetted Review
Verified User
Incentivized
We use the community platform for our communities for three segments - Education, PRO & Gaming. It allows us to implement out-of-the-box functionalities to engage with our customers in a more closed approach.
Score 8 out of 10
Vetted Review
Verified User
Verint Community is used as the platform that hosts an external online community to support connecting early childhood systems builders and professionals across the United States. It allows for peer-to-peer connections to form organically, provides a place for people from different organizations to work together on complex problems, provides a place for members to crowdsource and discuss resources from across the early childhood field, and ask for help and guidance from peers.
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