TrustRadius Insights
Telnyx is a versatile communication platform that offers trunking SIP services, enabling users to meet their diverse communication needs. …
Starting at $2 per month
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What is Telnyx?
Offering a communications platform that provides global carrier-grade services, Telnyx in Chicago maintains an international, private IP network and grants its customers control over their communications through its portal and RESTful API. Telnyx products include voice (elastic SIP trunking, global…
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Pricing
Identity Services & Data
$0.0015
Cloud
per LRN lookup
Voice API
$0.002
Cloud
per minute
SMS API
$0.0025
Cloud
per send (free to receive)
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://telnyx.com/pricing
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $2 per month
Product Details
- About
- Competitors
- Tech Details
- FAQs
What is Telnyx?
Telnyx provides a distributed infrastructure solution that aims to offer unified connectivity. Their range of products is specifically designed to facilitate streamlined configuration of communications, wireless technology, networking, and storage within a single platform named Telnyx Mission Control. By leveraging advancements in edge computing and enhancing connectivity, their offerings assist businesses across diverse industries in reaching their customers. Presented as an all-in-one provider for infrastructure requirements at the edge.
Advanced Call Routing
The product aims to enhance call management for businesses by providing customizable routing schemes that prioritize factors such as quality, cost, and specialized traffic types. Telnyx asserts that their advanced voice API enables the creation of intelligent call flows featuring call recording, conferencing, speech recognition, and real-time media access. The vendor emphasizes that calls operate on their global private IP network to ensure carrier-grade quality and uptime worldwide. They also highlight the ease of porting call flows and behaviors to new numbers and countries through a user-friendly web portal configuration. Overall, Telnyx's call routing functionality offers businesses significant control over telephony operations while delivering high-quality communication experiences for internal users and customers.
Pay Only for What You Use
The vendor endeavors to offer customers versatility and transparency in pricing for Voice API, enabling them to select between pay-as-you-go or volume-based pricing options. Additionally, the product provides discounted rates on contracts according to call volume. Telnyx highlights that their customers typically achieve cost savings of 30% compared to other CPaaS providers as they scale up, benefiting from automatic volume discounts integrated into the service. This characteristic empowers users to efficiently control expenses while enjoying dependable voice services.
Cloud-Based Infrastructure
The product aims to enhance connectivity and communication through advanced security, scalability, and global coverage. Telnyx infrastructure enables businesses to improve their connectivity and ensure robust data security as essential components of its service offering. The vendor emphasizes a low-latency hot storage solution compatible with industry-standard APIs, leveraging blockchain technology for unique functionality that surpasses the capabilities of major cloud providers. Telnyx provides distributed infrastructure across rapidly growing US cities, allowing applications to retrieve objects with minimal latency while benefiting from storage cost savings facilitated by the Filecoin blockchain network. Recognized as a leader in G2's Cloud Communication Platform category, Telnyx consistently receives accolades for customer satisfaction and market impact. Ultimately, Telnyx strives to provide a straightforward, user-friendly platform equipped with edge infrastructure accessible via APIs for developers seeking economical and high-performance networking and communication solutions.
Utilize Custom Data in Proprietary and Open-Source Models
The product facilitates user empowerment through the utilization of custom data in both proprietary and open-source models. By enabling users to upload their data into AI-enabled buckets, businesses can retain control over their data while benefiting from diverse model capabilities. This feature offers advantages such as flexibility, cost-efficiency, and enhanced workflow acceleration for organizations seeking to incorporate AI technology. Telnyx serves as a dependable solution for effectively leveraging custom data within proprietary and open-source models to address business needs and requirements.
24/7 Support
The product offers 24/7 support to address user concerns and uncertainties. Telnyx provides customers with free in-house support through chat or call, ensuring assistance is available at all times. Additionally, a dedicated customer success manager is assigned to each client, offering personalized guidance and support. This enables users to proceed confidently, knowing expert help is readily accessible for addressing queries and developing tailored solutions. Telnyx emphasizes its commitment to global customer satisfaction by striving to deliver highly acclaimed support services.
Telnyx Competitors
Telnyx Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
Frequently Asked Questions
Offering a communications platform that provides global carrier-grade services, Telnyx in Chicago maintains an international, private IP network and grants its customers control over their communications through its portal and RESTful API. Telnyx products include voice (elastic SIP trunking, global number search, and telephony data), programmatic messaging, wireless (mobile IoT), embedded communications (WebRTC) and automated networking. Customers provision services a la carte and pay by usage for scalable, on-demand communications.
Telnyx starts at $2.
The most common users of Telnyx are from Small Businesses (1-50 employees).
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Reviews and Ratings
(7)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
- Recommendations
Telnyx is a versatile communication platform that offers trunking SIP services, enabling users to meet their diverse communication needs. Users have found great value in the ability to forward calls using their own numbers provided and maintained by Telnyx. The service has been reliable, with no reported issues experienced by users. Telnyx's partnership with 3CX PBX has further enhanced its functionality, as users have successfully integrated trunking numbers with their own PBX system.
Telnyx has gained recognition for its exceptional DID provisioning and troubleshooting services, making it a preferred choice for many organizations. One notable example is a fax company that relies on Telnyx for its telephony needs and appreciates the access to knowledgeable technicians. Similarly, a reseller has had positive experiences with Telnyx's team and customer service, describing them as thorough, responsive, and effective in fulfilling requests.
While Telnyx has generally provided satisfactory experiences, some users have encountered specific challenges. For instance, one user reported major call issues that were not adequately resolved by Telnyx. Additionally, there have been cases where Telnyx appeared to struggle with completing calls from unknown numbers, causing difficulties for a B2B VoIP business vendor.
Despite these occasional setbacks, Telnyx continues to play a crucial role in various sectors. It is relied upon by organizations working with victims of abuse to facilitate communication effectively. Telnyx is also utilized by two customers for sales and support services, including 800 number and fax server functionalities. In the medical field, a client relies on Telnyx to communicate with their customers. Furthermore, Telnyx's Business contact center and marketing APIs are used extensively by the product marketing department.
Telnyx serves as an important medium for reaching new customers through its contact establishment capabilities. Its number lookup API enables clients to retrieve porting status and information efficiently. Despite occasional delays in response times since COVID-19, users still appreciate the platform and its range of options. Overall, Telnyx offers a reliable and versatile solution for businesses seeking effective communication solutions.
User-Friendly Interface: Many users have expressed their positive experience with the Telnyx interface, stating that it is user-friendly and easy to navigate. They find it simple to manage customized settings and appreciate how intuitive the interface is.
Affordable Prices: Several reviewers have mentioned that one of the standout features of Telnyx is its affordable prices. This is especially important for organizations looking to save costs while still receiving high-quality service.
Responsive Customer Support: Telnyx's customer support has received high praise from users. With a large team accessible via email, chat, and phone, they are known for being quick to reply to technical support chats and promptly address any issues raised by customers. Their dedication to providing excellent customer service sets them apart from other providers in the industry.
Difficult API and SMS Configuration: Some users have found the API to be challenging to use, requiring a steep learning curve. Additionally, configuring the SMS service has been reported as complex and time-consuming.
Issues with Wireless SIM Card: A significant number of reviewers have expressed frustration over the wireless SIM card provided by the company, which has consistently failed to work. This technical issue has caused inconvenience for these users.
Lack of Transparency on System-Wide Failures: There is a notable dissatisfaction among customers regarding the lack of transparency surrounding system-wide fax failures. Users have expressed their disappointment in not receiving any root cause analysis or clear explanation after these issues are resolved.
Users highly recommend Telnyx for its great customer service and competitive pricing. They suggest trying Telnyx with a test number and note that it is an affordable option without minimums. Telnyx is also recommended for phone numbers, fax numbers, and SIP Trunks for VoIP service. Users find Telnyx to be cost-effective compared to other services and recommend it as a SIP provider for 3cx and other SIP PBX systems. They suggest connecting with Telnyx on Slack for assistance and advise not to be discouraged by the interface. Users recommend trying Telnyx's trial account for easy use and think it is suitable for organizations that need direct access to telecom networks. Additionally, users suggest setting up the billing process correctly to avoid technical and tax issues and recommend using Telnyx's API for custom programming and better management of voice SIP. They believe that Telnyx provides top-quality customer service, price advantages, and good connectivity. Finally, users recommend creating unlimited plans for outbound/channel and interconnecting with international carriers for better international DIDs and toll-free numbers. Overall, users view Telnyx as a partner that handles carrier contracts and network outages and suggest making the switch to Telnyx without hesitation, finding it highly customizable with helpful and responsive support.
Reviews
(1-7 of 7)Companies can't remove reviews or game the system. Here's why
May 14, 2021
Telnyx is a Big Fish
We use Telnyx across our organization for DID provisioning and troubleshooting. We are a fax company so having access to knowledgeable telephony technicians is important.
May 13, 2021
Number Query API Implementation
Score 10 out of 10
Vetted Review
Verified User
A client of ours is utilizing your number lookup API to retrieve porting status/information. That information is available via single number query or NPA/NXX block (1k. 10k). Information is viewable & exportable, though, not retained.
We use trunking SIP for our communication needs. We forward calls using our own numbers. The numbers were provided and maintained by Telnyx. Rates are great and we have not had issues with the service. Also, we use trunking numbers with our own 3CX PBX service, and it is working great. I will recommend this service.
May 07, 2021
Great people, great product, great technology
It used to be that Telynx would answer tickets/requests within minutes and resolve them. They had the online chat bot which was working great. Since COVID, things have slowed down for them and I do not get a quick response, but I like the platform and the different options they have.
We were having major call issues that were never resolved. Telynx seems like it won't complete calls coming from unknown numbers, which causes us a lot of issues as a B2B VoIP business vendor.
We were having major call issues that were never resolved. Telynx seems like it won't complete calls coming from unknown numbers, which causes us a lot of issues as a B2B VoIP business vendor.
May 06, 2021
Telnyx Review
Telnyx is used to communicate with victims of abuse, and rape at one of our clients. Two customers use Telnyx for sales and support, 800 number services, and fax servers. One of our clients uses Telnyx to communicate with medical customers.
May 05, 2021
An Account Portal with Everything You Need
My company is a reseller of Telnyx and I have had nothing but positive experiences with Telnyx's team and customer service. They are extremely thorough and responsive and always make sure our questions are answered and requests fulfilled.
Score 9 out of 10
Vetted Review
Verified User
We have been using Telnyx for our Business contact center [and] marketing APIs. It is mainly [used by our] product marketing department. In our case we want our product [to reach] new customers and for which Telnyx provides us [a] medium of contact establishment. So far its going [well].