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Save notes after every call: Many users have expressed their appreciation for Tenfold's feature that allows them to save notes after every …
Overview
What is LivePerson CTI Platform (Tenfold)?
Tenfold is a computer telephony integration (CTI) platform optimized for customer support and sales enablement. All contact points and interactions with customers are automatically captured back into existing CRM software, such as business calls, emails, texts, and chats. The…
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What is LivePerson CTI Platform (Tenfold)?
Tenfold is a computer telephony integration (CTI) platform optimized for customer support and sales enablement. All contact points and interactions with customers are automatically captured back into existing CRM software, such as business calls, emails, texts, and chats. The solution is now part…
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Product Details
- About
- Integrations
- Tech Details
What is LivePerson CTI Platform (Tenfold)?
Now from LivePerson (acquired October 2021), Tenfold’s solution allows companies to dig deep into their business history and aggregates all data, including sales, service, and marketing, and provides a unified view of the customer that users can access in real time. All contact points and interactions with customers are captured back into their existing CRMs, such as business call, email, text, and chat, reducing the need for manual data entry.
The product aims to solve the problem of callers needing to provide account information over and over, or long waits while reps take time to look up basic information.
With Tenfold, anyone interacting with a customer can easily access a unified view of previous engagements, actions, and conversations among other things with that particular customer, enabling them to make prompt responses and decisive actions to ensure customer satisfaction, more business opportunity, and improved business growth.
Tenfold integrates with many CRMs and phone systems, including Salesforce, Microsoft Dynamics, Avaya, Cisco, and Genesys.
Customer Satisfaction & Customer Experience
•Recognize callers with inbound/outbound screen-pops
•Reduce Average Handle Time (AHT)
•Complete context at reps' fingertips
•Streamline case management and data capture workflow
Increase Productivity
•Click to Call
•Automatically log calls
•Eliminate Manual Searching
•Notes, Next Steps & Dispositions
•Streamline Workflows
•Support Blind & Warm Transfers
•Support Custom Objects, Cases, Opportunities
LivePerson CTI Platform (Tenfold) Features
- Supported: Click to Dial
- Supported: Automatically Log Calls
- Supported: Immediately recognize callers with inbound/outbound screen-pops
- Supported: Streamline case management and data capture workflow
- Supported: Reduce Average Handle Time (AHT)
- Supported: Eliminate Manual Searching
- Supported: Notes, Next Steps & Dispositions
- Supported: Support Blind & Warm Transfers
- Supported: Support Custom Objects, Cases, Opportunities
LivePerson CTI Platform (Tenfold) Screenshots
LivePerson CTI Platform (Tenfold) Integrations
- Sugar Sell (SugarCRM)
- MiVoice Office Application Suite (Mitel Application Suite)
- Zendesk Suite
- HubSpot Marketing Hub
- NetSuite ERP
- 8x8 Work
- Sangoma Asterisk
- Avaya IP Office
- RingEX
- Genesys Cloud CX
- Genesys PureConnect (discontinued)
- Genesys Multicloud CX (discontinued)
- SAP CRM discontinued
- Infor CRM
- ServiceNow IT Service Management
- Salesforce Marketing Cloud
- Microsoft Teams
- MiCloud Connect
- Microsoft Dynamics 365
- Bullhorn CRM (unpublished)
- Android
- iOS
- Skype for Business (formerly Lync)
- SAP Commerce Cloud (formerly SAP Hybris)
- Salesforce
- Microsoft Dynamics
- Cisco
- NetSuite CRM+
- Microsoft Active Directory
- Asterisk
- Siemens
- Mitel
- and many more.
LivePerson CTI Platform (Tenfold) Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android |
| Supported Countries | International |
| Supported Languages | English, Spanish, Portuguese, German, French, Japanese |
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Reviews and Ratings
(72)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Pros
- Cons
Save notes after every call: Many users have expressed their appreciation for Tenfold's feature that allows them to save notes after every call. This functionality proves extremely helpful as it enables users to easily remember and review important details discussed during conversations. By having a record of these notes, users can efficiently manage their tasks, follow up with clients or colleagues, and ensure effective communication.
Easy-to-use interface: Users consistently highlight Tenfold's easy-to-use interface as a key benefit. They find it highly accessible and intuitive, allowing them to navigate through different features effortlessly. The simplicity and convenience of the interface contribute significantly to enhancing user experience by eliminating unnecessary complexities and reducing time spent on learning or training.
Seamless integration with Salesforce: Another significant advantage mentioned by users is the seamless integration between Tenfold and Salesforce. This compatibility streamlines workflow processes by enabling easy access to customer information within Salesforce while using Tenfold. Users appreciate being able to update customer records, view interaction history, and document any relevant information without needing to switch back and forth between different systems or applications.
Call history improvements: Users have frequently suggested that the call history in the pop-up window needs improvement. Many users have expressed a desire for the ability to access a longer call history and update notes from the web page.
Confusion with inbound calls during outbound calls: Several users have found it confusing when they receive inbound calls while already on an outbound call, leading to moments of confusion and potential disruption in their workflow.
Lack of customization options for the pop-up window: Numerous users have mentioned the lack of customization options available for the pop-up window. They would like more control over its appearance and functionality, including the ability to move it around their screen and customize its visual elements.
Reviews
(26-50 of 64)Companies can't remove reviews or game the system. Here's why
December 12, 2017
Great Call Management Tool
Tenfold is our organization's only call management tool, and we use it across the organization. It is most valuable in our sales operations - it has greatly streamlined workflow and made us more efficient. The click to dial feature works very well and quite reliably, and integrates seamlessly with our Cisco phone system. The call notes function pops up immediately after the call and eliminates extraneous clicks, allowing us to immediately record thoughts on our conversations.
December 11, 2017
I cannot be without it!
The whole organization in several states across the country uses tenfold daily.
October 19, 2017
Great for growing Sales Team
Tenfold is used across the Wayfair B2B Sales Org to intergrate call metrics, notes and opportunity creation to Salesforce. It is our most utilized tool in tracking enrollment and sales teams. Prior CEM tools proved and CRM were not scalable with our rate of growth and Tenfold's user friendly interface has greatly increased call production and opportunity generation on Sales Teams and provides a great real time view or production for Sales Managers.
October 05, 2017
Tenfold - The Time Saver
Score 10 out of 10
Vetted Review
Verified User
Tenfold is an easy to use software that simplifies the process when consulting with clients, therefore it's used throughout the whole organization. As a call center, we're dealing with clients left and right. Some with an extended amount of time and some very minimal. Tenfold allow us to organize the conversation, save every moment of it and keep track of the records. Tenfold is the most convenient, time-saving, easy to use, software. Predominantly the click to dial feature tool is what will save you the most time. Just one click and you're a couple seconds away from reaching out to your client. During the middle of the conversation, the daily note-pad is used to take down important notes that you can refer back too. The fact that, I can integrate the platform to Salesforce impacts my company's success. It can keep track of the client's information all in one, from their phone numbers to where they're located. As a worker in this organization, the most valuable thing is time. Tenfold saves us minutes that if you add up will save us a fortune. Tenfold simplifies the process of having a call-center in every aspect. Every business should consider using Tenfold as one of their assets.
October 03, 2017
Great Value Call Tracking Service!
Score 9 out of 10
Vetted Review
Verified User
Tenfold is being used to track all our inbound/outbound calls. We are currently using it for the entire fulfillment/customer service team and are using it directly through Salesforce. It significantly decreases the time needed to pull up an account of a client when an inbound call is coming in. Overall it creates a more effective workflow for the team.
October 03, 2017
Tenfold new user review
We use Tenfold to help us dial out directly and take real-time notes and click-to-dial. We integrated with NetSuite, our CRM. We needed a way to save time and cut down on the laborious task of manually inputting all details about a call to a customer. Currently, it's only used by the sales and customer service teams.
October 02, 2017
Click to Dial... Priceless
Tenfold is being used by everyone within our marketing firm. Every inbound and outbound call is logged and attached to our CRM. It streamlines record keeping and makes it easy for us to pull accounts based on phone numbers and extensions. The timestamp and custom premade note click options make it a wonderful telemarketing tool.
September 14, 2017
Great Product!
Score 8 out of 10
Vetted Review
Verified User
At Trading Advantage we use Tenfold across the board. From brand new sales trainees all the way up to upper management. The process is extremely streamlined this way and we are able to focus on our clients rather than back office issues such as the phone system. On occasion Tenfold has been delayed but a simple fix to this has been found to manually log out and log back in. Each individual rep would need to do this. Overall it has been a great experience!
September 13, 2017
Tenfold is a great tool to manage productivity levels!
Score 9 out of 10
Vetted Review
Verified User
[It's being used for] Capturing daily call numbers, time spent with our customers talking on the phones, syncing with Salesforce; makes generating call competitions for staff easy!
September 13, 2017
Effective Tool for our Sales team
Tenfold is used by our entire sales team, to both track and log conversations and data and to drive future actions. We see all tracking needs met with Tenfold.
September 13, 2017
Simple and clean UX and UI! Easy to use!
Score 9 out of 10
Vetted Review
Verified User
We needed a great platform to record and track all of our calls in a non invasive and easy solution, Tenfold definitely solves for this issue. It allows all of my reps to track their call metrics in real time!
September 11, 2017
An Integral Salesforce Add-In
Tenfold is used by all of our sales account managers. This software is essential to my day-to-day sales functions. It automatically populates the contact’s name for an incoming/outgoing call if the number is in the system. Call notes appear easily to remind you of previous conversations with clients, which in turn, causes you to follow up on any outstanding opportunities. Tracking the amount of our calls to each account and the duration of those calls helps us to easily analyze which clients aren’t being targeted enough.
This enables us to accurately measure calls going in and out of our books of business. Being able to track calls and to link them to logged opportunities in Salesforce holds our salespeople accountable and enables more transparency on the sales floor.
September 06, 2017
An easy, supportive system any company can rely on.
Score 10 out of 10
Vetted Review
Verified User
We use Tenfold for many different things. One of them being tracking calls. It tracks our calls for us to be able to go back and see how many calls we made. We use the notes to track what happens in the call. We use it as a caller id, it pulls up the person's account when outgoing or incoming calls come in. Great way to keep things organized.
September 06, 2017
Improve sales with Tenfold
Tenfold is used by our sales and support teams to log all customer phone calls to the CRM. Previously, the team didn't focus any energy on logging calls and the sales management were blindsided when a big deal fell through. Tenfold enabled our sales management to understand how each call for any given deal was progressing and if their assistance was needed they could step in.
September 01, 2017
Tenfold is the truth!
Score 10 out of 10
Vetted Review
Verified User
Tenfold helped my sales team tremendously. Being able to track our calls, call length time, and be able to keep track of all our notes in our CRM all by using Tenfold was a life saver. I have always believed in accountability and goal setting and Tenfold holds true to these standards.
August 31, 2017
Tenfold for the win!
Tenfold is used as a pop up for incoming and outgoing calls. It has been a great tool for organizational purposes. After each call it allows you to automatically log your call into whatever sales system you are using. My favorite part is I am able to link each call to a specific deal that I am working on. I am often working on several deals with one individual rep, and Tenfold is perfect to help me keep my conversations filed correctly. All of our reps use Tenfold on every call; and have had nothing but positive experiences. Overall Tenfold is a great tool to help keep you organized, without it I would be lost in between my phone calls and would not have an opportunity to review if need be. I'd recommend Tenfold for any business who makes/received consistent phone calls.
August 31, 2017
Easy and effective to use
Score 10 out of 10
Vetted Review
Verified User
There are many pros to using Tenfold. For example, we are able to easily write notes while on the phone with clients - this is great to be able to go back and see what was discussed. We can also link new opportunities right from the Tenfold pop up - all our notes save directly into the opportunity in SalesForce, which means nothing is lost in translation. It is a great tool for accountability and organization.
August 31, 2017
10 points for Tenfold
Tenfold tracks notes, how in depth I'm connected with my customer and leaves the option to track opportunities within my SalesForce profiles.
August 31, 2017
Tenfold is an excellent tool!
Score 10 out of 10
Vetted Review
Verified User
Tenfold is used by our entire sales force. It allows for greater connectivity with customers on a daily basis.
August 31, 2017
Tenfold's the competitors
A major problem in the sales world is being organized. Having a tool that sends reminders and has the ability to write down key notes is critical. It has completely erased the post it and unnecessary papers that take up my desk. It is also easy to share with team members allowing versatility across the board.
August 31, 2017
Changed our business
Score 7 out of 10
Vetted Review
Verified User
Tenfold is currently being used by our support and development team. Problems we have been able to resolve are retention for consumers, and time management.
August 30, 2017
Tenfold saves time with a great UX/UI. Amazing support too!
Tenfold helps me save time by auto logging my calls, and helps me with an efficient interface where I can dial, write notes, select appropriate opportunities/leads/contacts when making these activities. Tenfold is easy to use, and also provides the team with insight on data regarding best connection times.
Overall, tenfold has helped my bottom line, and has helped me with my time management.
Overall, tenfold has helped my bottom line, and has helped me with my time management.
August 30, 2017
Increase telesales rep efficiency
Tenfold is used by our sales department, mostly allowing business development reps to monitor their call activity in real time, take notes and use the click to dial functionality. This enables the reps to be more efficient, as they recognise a slump in activity much more quickly - and react to it.
August 30, 2017
Overall, I am satisfied with Tenfold
Score 10 out of 10
Vetted Review
Verified User
We are using Tenfold across the entire company. We use it to track calls and compare numbers with each other. It is pretty effective at tracking our number of calls and also provides analytics about call time and names. It allows us to keep track of who we called, when we called them. Also solves the issue of wondering about productivity or tracking it hour by hour.
August 30, 2017
My favorite office tool: Tenfold
Score 9 out of 10
Vetted Review
Verified User
Tenfold is used in the sales department to track client outreach. It is very helpful with suggesting who I should contact, notes to recap what we discussed and helps keep me organized and accountable.