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Overview

What is Textmagic?

Textmagic is an SMS communication platform for businesses. It facilitates direct engagement with customers through messaging, offering tools for marketing campaigns, customer support, and notifications. Its suite of features includes personalized messages, automation capabilities, and detailed analytics, providing a solution…

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Recent Reviews

TrustRadius Insights

TextMagic has proven to be a valuable tool for businesses looking to enhance their marketing strategies through SMS campaigns. Small …
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Value Added

10 out of 10
October 18, 2017
TextMagic is a very simple tool that allows us to keep our clients end consumers updated with deliveries. We use it as a company as it …
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Why you should not use TextMagic

1 out of 10
January 06, 2017
We are using textmagic for our communication and sell to our customers. All our services are based using SMS exchanges. It is the most …
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Pricing

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Pay as You Go Plan

$0.05

Cloud
per outbound text

Pay as You Go Plan

$0.05

On Premise
per outbound text

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.textmagic.com/sms-pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $20 per month
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Product Demos

TextMagic for Shopify tutorial (1080p)

YouTube

Textmagic for Shopify tutorial

YouTube
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Product Details

What is Textmagic?

Textmagic is an SMS communication platform for businesses. It facilitates direct engagement with customers through messaging, offering tools for marketing campaigns, customer support, and notifications.

Its suite of features includes personalized messages, automation capabilities, and detailed analytics, providing a solution for businesses looking to harness the immediacy and reach of SMS.



Textmagic Features

  • Supported: Send and Receive Texts Online
  • Supported: Email to SMS
  • Supported: Two-Way SMS Chat
  • Supported: SMS Distribution Lists
  • Supported: Sub-Accounts for Team Members
  • Supported: Virtual Mobile Numbers
  • Supported: SMS Sender ID
  • Supported: Languages & Unicode SMS
  • Supported: SMS STOP Command
  • Supported: Reporting & Analytics
  • Supported: Send Bulk SMS Online
  • Supported: Schedule Text Messages
  • Supported: SMS Attachments
  • Supported: Contacts & Lists
  • Supported: Import Mobile Numbers
  • Supported: List Building & Subscribe Forms
  • Supported: Mail Merge SMS & Templates
  • Supported: SMS Marketing Campaigns
  • Supported: Text to speech
  • Supported: Voice broadcast

Textmagic Video

Textmagic Integrations

Textmagic Technical Details

Deployment TypesOn-premise, Software as a Service (SaaS), Cloud, or Web-Based
Operating SystemsWindows, Mac, CentOS Linux
Mobile ApplicationApple iOS, Android, Windows Phone, Blackberry, Mobile Web
Supported CountriesUnited Kingdom, United States, Australia, Canada, Global
Supported LanguagesEnglish

Frequently Asked Questions

Textmagic starts at $20.

Textedly, EZ Texting, and SimpleTexting are common alternatives for Textmagic.

The most common users of Textmagic are from Small Businesses (1-50 employees).
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Comparisons

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Reviews and Ratings

(18)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

TextMagic has proven to be a valuable tool for businesses looking to enhance their marketing strategies through SMS campaigns. Small startup businesses have found it easy to use and cost-effective, allowing them to reach customers who prefer text messages over email and social media posts. By adding an SMS collector to their websites or uploading signups from events, businesses can quickly build contact lists and send notifications, alerts, reminders, and promotional messages to engage with their target audience effectively. Additionally, the SMS gateway API provided by TextMagic enables seamless integration of text messaging capabilities into daily activities and websites.

Aside from marketing purposes, TextMagic has been utilized across various industries for efficient communication with employees and stakeholders. For example, companies have been able to quickly send messages to all employees during off-hours, providing weather-related updates or urgent information. The platform has also facilitated communication with customers who may not be able to answer phone calls, enabling scheduling, confirmations, and general correspondence. Furthermore, TextMagic has played a vital role in disseminating critical information in remote locations such as gas emissions monitoring in plants.

Beyond business applications, TextMagic has been praised for its ability to improve logistics and customer service. It assists in keeping clients and end consumers updated with deliveries by offering value-added services within the existing supply chain. Moreover, organizations like dance schools have used TextMagic to effectively communicate essential information such as class cancellations or resumptions after holiday breaks. Even during extraordinary circumstances like the COVID-19 pandemic, TextMagic has proven instrumental by enabling the scheduling and delivery of daily COVID screening texts to staff members.

While most users find TextMagic reliable and user-friendly, some have expressed the need for more efficient options to opt-out of specific days like weekends. Additionally, a few users have mentioned dissatisfaction with delayed message delivery and support that they perceive as incompetent when comparing their experience to alternatives like Twilio and Smooch.

Seamless Contact Import: Several users have found TextMagic's process for importing contacts to be seamless and user-friendly. They have mentioned the ease of uploading sign-ups from various sources, such as tradeshows they attend. This suggests that TextMagic provides an efficient system for integrating contact lists, allowing users to easily manage their contacts in one place.

Two-Way Chat Messaging: Reviewers appreciate TextMagic's two-way chat messaging feature, which allows them to respond to text messages received and hold conversations within the platform. This interactive and engaging communication capability enhances user experience by enabling real-time and efficient communication with their contacts.

Convenient Billing Structure: Users have praised TextMagic's billing structure with auto balance, which automatically manages and adjusts the account balance. This feature simplifies the payment process, ensuring convenience and peace of mind for users as they can rely on TextMagic to handle their account balance management seamlessly.

Difficulty Adding Pictures: Some users have experienced difficulty when trying to add pictures to their text messages using TextMagic. They have found that the software only allows for adding picture links instead of direct uploads, which can be frustrating and time-consuming.

Issues with Contact Management: Several users have expressed frustration with the contact management feature in TextMagic. They find it complex and suggest that it should be simplified for better usability. This has resulted in some users having difficulties correctly entering names when uploading new contacts by pasting, leading them to delete and re-upload as a CSV file.

Poor Customer Service: A common complaint among users is the poor customer service provided by TextMagic. Multiple reviewers have mentioned their dissatisfaction with the level of support they received from the company, indicating that this continues to be an ongoing issue.

Users highly recommend using TextMagic for sending SMS messages, especially for small businesses. They find the platform easy to use and effective. Additionally, TextMagic is praised for its full range of features, including a consistent interface across platforms and integration with email. Users suggest considering TextMagic if you are frustrated with the high costs, complex systems, or limited capabilities of your current text message broadcast service provider. The service is also commended for its user-level application integration and suitability for non-programmers.

Attribute Ratings

Reviews

(1-9 of 9)
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Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • I think the SMS service contact to our customers has helped us reach those that would not read our email or see posts on social media.
  • It is a great way to send quick reminders when an event is happening.
  • It is nice to give customers another option on how to receive information on our events.
Umarani Paswan | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Increase the effectiveness of your SMS marketing efforts.
  • You can manage your campaigns from anywhere.
  • Simplifies the process of tracking and maintaining contacts.
  • Automation of incoming SMS.
  • Chats allow you to keep track of all open conversations, browse past messages, and follow up.
Score 1 out of 10
Vetted Review
Verified User
  • It is slow.
  • Some message are really slow.
  • The non-advanced user of my company can use it, but I implemented a setting with Slack and Twilio and after a very short explanation it was perfect for all.
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