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Overview

What is Textmagic?

Textmagic is an SMS communication platform for businesses. It facilitates direct engagement with customers through messaging, offering tools for marketing campaigns, customer support, and notifications. Its suite of features includes personalized messages, automation capabilities, and detailed analytics, providing a solution…

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Recent Reviews

TrustRadius Insights

TextMagic has proven to be a valuable tool for businesses looking to enhance their marketing strategies through SMS campaigns. Small …
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Value Added

10 out of 10
October 18, 2017
TextMagic is a very simple tool that allows us to keep our clients end consumers updated with deliveries. We use it as a company as it …
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Why you should not use TextMagic

1 out of 10
January 06, 2017
We are using textmagic for our communication and sell to our customers. All our services are based using SMS exchanges. It is the most …
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Pricing

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Pay as You Go Plan

$0.05

Cloud
per outbound text

Pay as You Go Plan

$0.05

On Premise
per outbound text

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.textmagic.com/sms-pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $20 per month
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Product Demos

TextMagic for Shopify tutorial (1080p)

YouTube

Textmagic for Shopify tutorial

YouTube
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Product Details

What is Textmagic?

Textmagic is an SMS communication platform for businesses. It facilitates direct engagement with customers through messaging, offering tools for marketing campaigns, customer support, and notifications.

Its suite of features includes personalized messages, automation capabilities, and detailed analytics, providing a solution for businesses looking to harness the immediacy and reach of SMS.



Textmagic Features

  • Supported: Send and Receive Texts Online
  • Supported: Email to SMS
  • Supported: Two-Way SMS Chat
  • Supported: SMS Distribution Lists
  • Supported: Sub-Accounts for Team Members
  • Supported: Virtual Mobile Numbers
  • Supported: SMS Sender ID
  • Supported: Languages & Unicode SMS
  • Supported: SMS STOP Command
  • Supported: Reporting & Analytics
  • Supported: Send Bulk SMS Online
  • Supported: Schedule Text Messages
  • Supported: SMS Attachments
  • Supported: Contacts & Lists
  • Supported: Import Mobile Numbers
  • Supported: List Building & Subscribe Forms
  • Supported: Mail Merge SMS & Templates
  • Supported: SMS Marketing Campaigns
  • Supported: Text to speech
  • Supported: Voice broadcast

Textmagic Video

Textmagic Integrations

Textmagic Technical Details

Deployment TypesOn-premise, Software as a Service (SaaS), Cloud, or Web-Based
Operating SystemsWindows, Mac, CentOS Linux
Mobile ApplicationApple iOS, Android, Windows Phone, Blackberry, Mobile Web
Supported CountriesUnited Kingdom, United States, Australia, Canada, Global
Supported LanguagesEnglish

Frequently Asked Questions

Textmagic starts at $20.

Textedly, EZ Texting, and SimpleTexting are common alternatives for Textmagic.

The most common users of Textmagic are from Small Businesses (1-50 employees).
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Comparisons

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Reviews and Ratings

(18)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

TextMagic has proven to be a valuable tool for businesses looking to enhance their marketing strategies through SMS campaigns. Small startup businesses have found it easy to use and cost-effective, allowing them to reach customers who prefer text messages over email and social media posts. By adding an SMS collector to their websites or uploading signups from events, businesses can quickly build contact lists and send notifications, alerts, reminders, and promotional messages to engage with their target audience effectively. Additionally, the SMS gateway API provided by TextMagic enables seamless integration of text messaging capabilities into daily activities and websites.

Aside from marketing purposes, TextMagic has been utilized across various industries for efficient communication with employees and stakeholders. For example, companies have been able to quickly send messages to all employees during off-hours, providing weather-related updates or urgent information. The platform has also facilitated communication with customers who may not be able to answer phone calls, enabling scheduling, confirmations, and general correspondence. Furthermore, TextMagic has played a vital role in disseminating critical information in remote locations such as gas emissions monitoring in plants.

Beyond business applications, TextMagic has been praised for its ability to improve logistics and customer service. It assists in keeping clients and end consumers updated with deliveries by offering value-added services within the existing supply chain. Moreover, organizations like dance schools have used TextMagic to effectively communicate essential information such as class cancellations or resumptions after holiday breaks. Even during extraordinary circumstances like the COVID-19 pandemic, TextMagic has proven instrumental by enabling the scheduling and delivery of daily COVID screening texts to staff members.

While most users find TextMagic reliable and user-friendly, some have expressed the need for more efficient options to opt-out of specific days like weekends. Additionally, a few users have mentioned dissatisfaction with delayed message delivery and support that they perceive as incompetent when comparing their experience to alternatives like Twilio and Smooch.

Seamless Contact Import: Several users have found TextMagic's process for importing contacts to be seamless and user-friendly. They have mentioned the ease of uploading sign-ups from various sources, such as tradeshows they attend. This suggests that TextMagic provides an efficient system for integrating contact lists, allowing users to easily manage their contacts in one place.

Two-Way Chat Messaging: Reviewers appreciate TextMagic's two-way chat messaging feature, which allows them to respond to text messages received and hold conversations within the platform. This interactive and engaging communication capability enhances user experience by enabling real-time and efficient communication with their contacts.

Convenient Billing Structure: Users have praised TextMagic's billing structure with auto balance, which automatically manages and adjusts the account balance. This feature simplifies the payment process, ensuring convenience and peace of mind for users as they can rely on TextMagic to handle their account balance management seamlessly.

Difficulty Adding Pictures: Some users have experienced difficulty when trying to add pictures to their text messages using TextMagic. They have found that the software only allows for adding picture links instead of direct uploads, which can be frustrating and time-consuming.

Issues with Contact Management: Several users have expressed frustration with the contact management feature in TextMagic. They find it complex and suggest that it should be simplified for better usability. This has resulted in some users having difficulties correctly entering names when uploading new contacts by pasting, leading them to delete and re-upload as a CSV file.

Poor Customer Service: A common complaint among users is the poor customer service provided by TextMagic. Multiple reviewers have mentioned their dissatisfaction with the level of support they received from the company, indicating that this continues to be an ongoing issue.

Users highly recommend using TextMagic for sending SMS messages, especially for small businesses. They find the platform easy to use and effective. Additionally, TextMagic is praised for its full range of features, including a consistent interface across platforms and integration with email. Users suggest considering TextMagic if you are frustrated with the high costs, complex systems, or limited capabilities of your current text message broadcast service provider. The service is also commended for its user-level application integration and suitability for non-programmers.

Attribute Ratings

Reviews

(1-5 of 5)
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Score 10 out of 10
Vetted Review
Verified User
Incentivized
I wanted to add an SMS list to promote our special event fundraiser with mission Costumes Community Causes. I had never used an SMS service before so did some research and found TextMagic. As a small startup business, I needed the most cost-effective solution to try. TextMagic was the perfect solution for us It is very easy to use and keep marketing costs low while reaching customers that do not want to read email and do not see our social media posts. It was really easy to add the collector to our GoDaddy website. My customers can add themselves or I can upload the signups from the events that we hold. I definitely recommend this if you want to add SMS text campaigns to your marketing.
  • Easy to upload sign ups from tradeshows we attend.
  • I like the ability to respond the their texts back to me to hold a conversation.
  • I like the billing structure with auto balance.
  • The scheduling feature and cost calculation is very helpful.
  • Easy to learn to use.
  • It would be nice to add a picture to show up as part of the text. It only lets you add a link to a picture.
  • When uploading new contacts by pasting, it didn't enter the names correctly. So I had to delete the new entries and upload as csv which worked correctly.
  • Have not found any other issues with TextMagic.
TextMagic is a wonderful solution for small businesses or non-profits just adding an SMS text service to their marketing outreach program. Very easy to set up and use. Customers seem to like SMS as a method of communication. Easily lets you keep in touch with them at a very nominal cost. Immediate feedback if they respond to your text on the dashboard through chat.
  • Great price. Can keep cost low by choosing length of text.
  • Easy to add new contacts.
  • Easy for customers to unsubscribe.
  • The chat feature is useful to interact with customers that text back to you.
  • I think the SMS service contact to our customers has helped us reach those that would not read our email or see posts on social media.
  • It is a great way to send quick reminders when an event is happening.
  • It is nice to give customers another option on how to receive information on our events.
This was the first product that we tried. I selected it because it had the best value for sending texts out to customers. I liked the trial feature and some discounts on buying credits. Since then, I like the easy to auto-refill the balance so I don't have to worry about adding to it. I love the name too!
1
I am the owner, principal, president and all-around gopher for our small business. I take care of all the marketing and graphic design as well as social media campaigns for our event promotion service. Using this to help expand our reach to let people know about our Faery-ball.com special immersive events on the MS Gulf Coast.
1
Very easy to use TextMagic. Anyone with basic computer skills can use TextMagic. If someone can send emails, type a document with Word or even post on social media they can use TextMagic. Interface is very easy to use. I have not had to use much of the search features to answer my questions.
  • Easy to add another way to connect to customers in your marketing plan.
  • Some customers do not read email so we needed another way to reach them and stay in contact, TextMagic was perfect.
  • SMS alerts gives us another immediate way to connect with customers that does not rely on social media platform.
I am very happy with how TextMagic is working. I don't see a reason to spend time searching for another solution when this works great at a good price. Customers have shown a good response to the text messages we have send. Very small percentage unsubscribed (but that was automated/easy).
No
  • Price
  • Product Features
  • Product Usability
I was looking for a low-cost way to try out text marketing. TextMagic had the good intro pricing to see how it worked. I have been pleasantly surprised that customers are responding well to SMS text notices too. Has been easy to use and add new contacts from my other lists from trade shows.
It all worked out well so wouldn't need to change anything. When I looked again it seems this is still the lowest cost solution to be able to send the smaller numbers of texts that we send out with our marketing. We send every 2 weeks. We have not had that many that unsubscribed, but that was easy to do as well and automated.
It has been very easy to use TextMagic to set up. The calculator showing character count which relates to cost is easy to see and adjust. The scheduling portion is also easy to set up and edit if needed. You can see history to copy wording if you need to. I have suggested to other friends that do not have a text service.
  • Easy to upload contacts from your customer list.
  • Easy to create new messages.
  • The chat feature if customers text you back is easy to use and convenient.
  • Easy to see how much a message will cost and I love the auto-charge to refill credits needed.
  • It would be nice to add images directly visible on texts, they only add as a link.
  • Sometimes uploading new contacts by pasting didn't add names correctly, you need to upload CSV file to work right.
  • Everything else works well.
Umarani Paswan | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Text messages can be used to provide notifications, alerts, reminders and promotional messages. You can upload contact lists and send messages to customers, employees, stakeholders, and even members of the general public who are involved in promotional activities. Provides an SMS gateway API to interact with websites and incorporate text messaging capabilities into daily activities.
  • Employees can connect via text messages using two-way chat messages.
  • Emails can be converted to text messages and sent as SMS.
  • TextMagic's customer service continues to be poor.
  • Contact management could be simplified.
You can share your team's inboxes and contact lists; each member can schedule messages to be delivered at certain times while keeping track of delivery rates. Metrics such as volume of messages delivered and received, delivery rate, and response rate can be tracked. You can import Excel or CSV files, tag them with custom fields, and perform custom actions like sharing with subaccounts, hiding, and adding more profile information.
  • TextMagic is an important SMS marketing campaign and communication tool; With its API and email validation service, you can assess the status, deliverability, and risk level of email addresses.
  • Increase the effectiveness of your SMS marketing efforts.
  • You can manage your campaigns from anywhere.
  • Simplifies the process of tracking and maintaining contacts.
  • Automation of incoming SMS.
  • Chats allow you to keep track of all open conversations, browse past messages, and follow up.
TextMagic is a full-featured business SMS platform that can help you grow your business by sending SMS text messages to customers, employees, and vendors.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
When COVID hit, we wanted a way to schedule and send a daily COVID screening text to our staff. We used TextMagic to send these SMS' on a weekly basis. Setup was easy, the texts were delivered on time and the pricing was fair.

The only feature I wish they had was the ability to opt out of particular days, for instance, weekends, more efficiently. As of writing, I don't believe this is an option yet but I did suggest it as an option moving forward.
  • Schedule SMS.
  • Sending SMS.
  • It would be nice to schedule texts and omit certain days, like weekends, more easily.
TextMagic was the perfect choice for what we wanted to do, which was sending a COVID screening questionnaire on a daily basis to our staff.
  • Easy setup.
  • Fair pricing.
  • No upselling.
  • It's made a bad situation easier to manage.
TextMagic just worked. Where Trello seemed like we needed to jump through a bunch of hoops to get it working, TextMagic was simple to set up. Everything seemed streamlined and easy to manage.
February 22, 2019

TextMagic is magical!

Alissa Hamilton | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Our company uses TextMagic as an easy way to send out messages to all employees very quickly. We use it to inform employees of weather related delays or closings. We also use it for other types of urgent message that we need to send during off hours. We have employees who do not have company email or company devices to check email during non-business hours. TextMagic allows us to reach everyone whether or not they are on the company's email distribution.
  • It is very easy to import a contact list.
  • The simplicity of creating a template makes this a breeze to use.
  • I can access TextMagic from anywhere and reach all of our employees in seconds.
  • I don't have any cons at the moment.
It is well suited for our small company. We have employees in multiple states; some without company email; and many without company devices to check email during non-business hours.
  • It's just a small part of our communications with employees but they appreciate it very much!
  • It is a very cost effective communications tool.
  • There is no negative impact. I just need to remember to update the contact lists with any employee changes.
  • AT&T Connect
We have our company cell phones through AT&T and we researched setting up a text blasting service through them. It would have been a very expensive option and it made no sense to spend that kind of money when TextMagic does everything we need it to do for a minimal investment.
Score 1 out of 10
Vetted Review
Verified User
We are using textmagic for our communication and sell to our customers. All our services are based using SMS exchanges. It is the most important tool of my company. Sometimes messages need 20 [minutes] to reach the destination. The support is incompetent and not polite, each time you need something it is impossible. I am totally stuck with them because the phone number that I pay each month to textmagic is on of all my communication. Using Twilio and Smooch is 200% times better than Textmagic.
  • Chat window
  • Simple API task
  • Connection between other services ERP, CRM and Slack.
  • Textmagic is a tool for kids who want to SMS chat.
  • The possibility to change the SMS provider to Twilio or others. It is not legal to forbid that but they find a way to bypass that.
It is perfect for simple chat. But there is zero interoperability to use other suitable tools so I would not recommend this tool for professional usage. For the support as soon as you have an issue it is not their system that is the problem but the carrier and a few minutes later the bug is solved. The support is lying to their customers.
  • It is slow.
  • Some message are really slow.
  • The non-advanced user of my company can use it, but I implemented a setting with Slack and Twilio and after a very short explanation it was perfect for all.
It was a mistake to select textmagic.
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