Overview
Raiser's Edge is a well-rounded database
Good old Raiser's Edge
Raiser’s Edge increase productivity!
Raiser's Edge - not what it once was.
Raisers Edge thoughts
Two for one but careful what you wish for
We love Raisers Edge!
The Raisers Edge Review from an Alumni Relations Perspective
As good a tool as you make it
The Raiser's Edge Enterprise is the only way to Fundraise
Couldn't Imagine a Better Fundraising Database!
The Raisers Edge has good core functionality, but needs an update to web and to allow customization
The Raisers Edge (not RE NXT)
The Raisers Edge as the core software in our integrated solution for fundraising and gift processing.
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Product Demos
Salesforce for Nonprofits: Migrating From Raiser’s Edge to Salesforce
How to install Raiser's Edge tools
Product Details
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What is Raiser's Edge?
Raiser's Edge Technical Details
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Reviews and Ratings
(213)Attribute Ratings
Reviews
(26-50 of 82)Raisers Edge is too expensive for the functionality
- The reporting is good and robust you can slice and dice the data anyway you want.
- You can capture a lot of information about your constituents and their giving history.
- It supports planned giving and recurring giving out of the box.
- The UX is very old and outdated looking.
- There are several usability issues like you can't copy certain fields like the ID since it isn't text. You also can't use some of the standard keyboard shortcuts like Ctr+A to select all. These small things can really slow you down when you are working.
- In order to search you have to select what you are searching for gift, fund, constituent. In other more modern databases like Salesforce you can search across all objects at once which is very helpful. Furthermore, when you are searching certain data can’t be searched on. For example you can’t search on an email address if the individual is logged as a relationship of an organization record
- When you are querying RE it will often pull duplicate results. If a certain gift or constituent meets more than one criterion it will appear in the query twice. As such, in order to get deduped results you have to run a query through an export or a report so most data sets that you need have to be found in a two step process.
- You can't add custom fields to RE. Instead you have to rely on attributes in order to add additional information. This works relatively well but it keeps the data segregated onto the attributes tab rather than appearing immediately where you need the information.
- It is annoying that you can't upload documents and attachments to gifts. Instead, you have to put gift backup onto the media area of the constituent record. This makes it much harder to identify the correct backup document(s) for gifts.
- This database is extremely expensive. As a nonprofit it's hard to justify the costs.
- The old versions are not hosted so you have to host them yourself which can be costly and updates are not rolled out automatically. Instead you have to manually update the tool. If there are compatibility issues with the data you have to fix that before upgrading.
Easy choice for a constituent database
- Everything about a particular constituent is on the constituent record and easily edited directly from the record. The tab-based record structure is particularly nice, having dealt with form- and page-based databases.
- It is easy to track communication with a particular constituent. Actions are robust, and notes offer a variety of static options to record important information about a particular person/household/organization.
- Information is easy to export and analyze. Queries and exports are logic-based and can easily be learned even by new users. Custom reports are easy to build and there are enough options that it never feels like it's not possible to easily export any sort of information out of the database.
- Dashboards are customizable to different individuals and roles and very useful.
- Automation of reports would bring the database to a new level - the only way to get them now is manually.
- Managing proposals can be tricky, especially when it comes to linking multiple gifts to a single open proposal.
- Streamlining the interface to minimize the number of clicks that it takes, for instance, to enter an action - would bring greater efficiency.
Raisers Edge
- Detailed relationship management modules.
- Easy to pull giving histories for individual donors.
- Flexible Query and Export capabilities.
- Not able to easily "suppress" information from a query/export pull.
- Not able to easily put together reports that pull based on different criteria (i.e. event attendees and contributors).
- Confusion for event revenue based on tax deductibility.
- Lack of integration with a ticketing database.
Definitely one of the best
- The reporting functions in Raiser's Edge (both the canned and customizable reports) are very versatile and robust.
- The integration with Financial Edge allows for easy reconciliation between development and accounting.
- The administrative functions in Raiser's Edge make global changes, security changes and imports very simple.
- The default fillable fields in Raiser's Edge aren't, for the most part, customizable or removable. If you don't use a particular field in a donor record, for instance, you can't remove it for a more streamlined UI.
- Queries and export can be cumbersome for individuals who aren't especially computer savvy.
- I find particular issues with reporting of split gifts - issues that Blackbaud is aware of, but hasn't made any improvements upon in years.
Raise the bar with your fundraising!
- Raiser’s Edge has over 100 canned reports to assist with all aspects of reporting in the system. These reports are fairly customizable to your organizations individual needs and if there’s not a report that matches your needs you can write custom reports.
- The export tool is very developed and robust for extracting information from the system. You can extract almost every field in the system, which is hundreds. One of the most useful tools in export is extracting giving history summaries, which are completely customizable.
- The batch tool for entering constituents and/or gifts makes entering mass amounts of information quick and easy.
- Database administrators have some really powerful tools such as Global Change and Imports to perform mass changes and cleanup in the system.
- You can set security within the system by groups or by individual users. This is really helpful for organizations that have many users of all different abilities and roles.
- The tables and fields within Raiser's Edge are extremely customizable to your organization's individual needs. This means that business decisions should be well thought out, written policies need to be in place, and you need to have a dedicated database administrator to keep your data clean and streamlined.
- There is no batch functionality for memberships, which makes memberships quite labor intensive to enter in large quantities. Additionally, the membership tool is so advanced/customized that it doesn’t easily integrate with services like Import Omatic out of the box.
- Raiser’s Edge as a whole is not very user friendly and requires training for users. The system will seem very intuitive to a data minded individual but not super functional for a front line fundraiser for example. The query, export, and reporting tools are difficult to use without training and interest in learning. Blackbaud is addressing this issue with the release of Raiser’s Edge NXT.
- I'd like to see more user friendly guides and best practices guidelines within the system. It's often hard to locate the exact help topic you're looking for when in the online knowledge base. Although, support is very responsive if you can't help yourself!
Raisers Edge - IF you are good to it, it will give you GOLD
- Queries are what we use to create lists of constituents with particular behaviors or similarities that we can use for creating mailings, invitations or actions. An amazing tool with endless possibilities.
- Raisers Edge is a beast of a program. It can do just about anything you could want for a donor database and Blackbaud offers several supplemental solutions that seamlessly integrate.
- Donor stewardship, from first contact, to donation, to acknowledgement letter, is a process that is handled particularly well with Raisers Edge
- The program is quite complicated and if data is not entered correctly than the program just won't work well. "bad in, bad out'. But that is not unique to this program.
- That some of the features that I like to use like global changes for adding appeals is pretty buried and the way of finding it convoluted.
- Attributes could be more flexible: like I would prefer to have all events under one table (which it can do now) but then there is no step further where I can then say whether they RSVP and then also whether they attended and their name for easy export for nametags.
Raiser's Edge - A Sophisticated Donor Relationship Management Software
- Raiser's Edge provides opportunity to not only track a lot of information about an individual donors, but also allows us to "connect the dots" by helping us to track the relationships between our donors - donors who have connections to foundations that may increase our chances of getting a grant funded, donors who have connections to significant major donors who can help us to increase their friend's relationship with our organization, donors who have significant political connections who can help us to make sure that our issues are heard by our representatives.
- Raiser's Edge provides many modules - events, volunteers, planned giving, that help to manage, track, and report on those activities.
- Raiser's Edge is constantly making improvements in the software. Much of it based on customer feedback.
- Raiser's Edge can be a little overwhelming for some users who are not as comfortable with computers and software. Building queries and exports can be particularly intimidating to some. A skilled and knowledgeable database support infrastructure is really a must have - even if this is one person who really knows the software inside and out in small shops.
- It would be great if Raiser's Edge could increase the pace at which new improvements are made to Raiser's Edge 7 in much the same way that new functionality is rolled out frequently for Raiser's Edge NXT.
- Raiser's Edge could use some streamlining of screens/tabs for data entry to make routine tasks more efficient.
Raiser's Edge Raised the Bar for Us
- Ease of use: Because Raiser's Edge is so easy to learn and use we've dramatically cut down on our training and report development time. Our data is much cleaner and more accurate now because we have so many people who can easily spot and correct data errors before they become problems.
- Support: the myriad of support options from peers in the field, online communities, third party material and even their support chat line has all helped us work through problems easily and with much less time than our previous software.
- Customization of some canned reports is lacking, but the ability to build your own reports in Crystal Reports has been a lifesaver.
- A lot of the tools in Raiser's Edge provide simple analysis, but for any sort of true analytics you'll want to export your data to specialized software.
- Being able to build and query on calculated fields would expand usability 100 times over.
On the Raiser's Edge of Lake Geneva
- Record different kinds of gifts, for example pledges, recurring gifts etc. There's a lot of info you can enter.
- You can modulate the information you enter, there's a whole section called "attributes" for info you can't record anywhere else. You have the choice of format (table, yes/no, date, text).
- You can can link actions to proposals, allowing to view a selected cultivation process and the specific actions linked to it.
- We can't record gifts in multiple currencies, which is a real shame for major gift giving.
- Not possible to link an action or note to several records (e.g. spouses).
- The help section and user guides are not very handy.
- Data management including capturing data, robust queries, exports and reporting.
- Integration with many other apps, programs and lots of specialized companies.
- Awesome customer service.
- Great knowledgebase, community forums, user groups and learning opportunities.
- Utilizes microsoft citrix receiver to enter the software which at times is cumbersome.
- The Raiser's Edge has a place for just about any piece of information, and if there isn't a field pre-designed for the purpose, many fields can be repurposed. The software isn't about data though - as much as it's about tracking the lifespan of a donor and how your organization interacts with the constituent - it allows you to track information about your constituents to ensure you're correctly segmenting, soliciting, and stewarding.
- It has an amazing ability to track portfolios of donors for your Major Gift Officers through the Prospect module. There are built-in ways to project a pipeline of donations, a timeline of activities, and even management reports for tracking purposes.
- The software has pretty amazing built-in reporting. 9 out of 10 times you'll be able to find a report available for your needs. Everything from simple donor lists to more robust financial reconciliation sheets.
- If you put good information in...good information will come out - but that can be an issue with The Raiser's Edge - the learning curve can be steep for users. Although the software is pretty user friendly, for the occasional users, it can be difficult to remember where fields are located and how to build exports. A good database administrator can ease these potential problems for most organizations.
- The cost. There are certainly other software solutions out there that can do a small amount of donor tracking (and for far less money.) You get what you pay for with Blackbaud products. You're investing a potentially large amount of money for an annual contract so that your organization is better equipped to raise the funds needed to accomplish your mission.
Overall, Great Software!
- We love the versatility of the information we can pull using queries and reports.
- The system is very easy to use.
- Besides the detailed instruction manual, there is a whole online community where you can ask questions to other Blackbaud users as well as a "knowledge base" you can ask questions on. If you still cannot find the answer, you can chat with the support team at Blackbaud.
- Blackbaud will eventually change over to a cloud platform called Raiser's Edge NXT (currently being offered but has some kinks to work out) which requires you to be hosted by Blackbaud and the pricing plan will depend on the number of records you have instead of a flat fee.
- Pricing is expensive and not realistic for smaller non-profit organizations.
- There is some difficulties working with soft credits in reports and queries.
- Ease of use - it's very easy to navigate in a constituent record.
- Excellent security capabilities - can tier what users can and cannot do and see.
- Its integration with other Blackbaud products (Luminate Online).
- Amazing, incredibly knowledgeable support team - Love the chat function. Additionally, support goes WAY beyond just technical support. Blackbaud offers so many tools to assist in the success of their clients including blogs, webinars and podcasts available online and free of charge.
- I think that the query tool can be improved.
- The RODBA functionality could use a bit more documentation.
Gold in... Gold out - Raisers Edge is the Mine
- Tracking interactions
- Linking households, employers/employees, and educational instituions
- Providing complete pictures of donors
- More modernized interface
- A customized report function that doesn't require an outside application
I love the Raiser's Edge!
- The Raisers Edge (RE) gives many different ways to view an individual's interactions with our organization.
- RE is flexible in how you can record data to best meet your organization's needs.
- RE provides many resources for learning more about the product, how to use it and best practices in the database, as well as in fundraising in general.
- For those that aren't involved with data input, there is a difficult learning curve for how data can be pulled out to be usable for them.
- RE is expensive!!! Many features are only available when you pay more, and being a smaller organization, that isn't something we have the resources to spend on those modules.
- Support isn't always the most responsive. I have had an email into my rep with some questions for a couple of weeks with no response.
Well Worth the Cost!
- It is easy to move around in and find information quickly.
- Information can easily be pulled out of the database by using queries.
- It makes it easy to create mail templates for bulk mailings which are saved and can be used again in the future. This saves time.
- It offers many canned reports that provide valuable information, but is flexible enough to allow custom reports to be created using Crystal Reports.
- The events module makes it easy to track all event information including participants, expenses, and income. It has a very easy to use interface.
- Lately, hold times for customer phone support have been long when needed.
- Fund records lack notes and media tabs that would be helpful to track key information related to the fund.
- There is no auditing feature in Raiser's Edge to easily see things like the last time someone logged in, who made changes to records, etc. This would be very helpful to have plus a way to rollback a change someone may have made.
- There is no way to create a standard format where specific entry requirements can be done automatically for consistency (i.e. addresses change Dr to Drive, specific salutations are automatically included, spell check, etc.)
- There is not a way to add/track custom goals for development officers that aren't necessarily tied to gifts or dollar amounts (i.e. number of proposals, number of meetings, unit $ goals that can be tracked through gifts received, etc.).
Raisers Edge - The easy peasy database
- Great for keeping track of cultivation
- Ease of use in receipting
- Ease of use in reporting
- An update killed the export of duplicate records. The new tool only allows one person to merge. It's not efficient.
Raiser's Edge All The Way
- I love the Event Module! I used it extensively in two previous positions, and finally managed to convince the powers that be here that we needed it. Being able to manage events within Raiser's Edge has made a huge difference, saving a considerable amount of time and resources.
- I feel that Raiser's Edge is a "one stop shop" for all of our gift and constituent management needs. All of the information we need is at our fingertips making it easy to create reports and lists quickly and efficiently.
- After 15 years using RE in the healthcare field this is my first venture into education. I find it very easy to navigate through student and alumni information with the Alumni module, which is VERY helpful when things like homecoming and reunions roll around!
- I find that there are a lot of field options missing in Export. I would love, for example, to be able to export specific constituent attributes for an individual relationship rather than relationship attributes.
- I create a lot of custom Crystal Reports, and add them as custom reports in Raiser's Edge. Because only one user at a time can run a report I find that I have to re-create the same report multiple times if there is more than one end user for that report (multiple queries, multiple exports, multiple Crystal Reports)...frustrating and time that could better be spent more productively.
- "Quick Find" is my best friend, and need to be around more! I would love to "Quick Find" a report, or a letter, or a table entry...
The Raiser's Edge: Moving Fundraising Forward
- RE has built-in fields and tools for most everything you need, and then the capacity for additional modules or integrated products, extra fields (attributes), and custom processes and reports for anything you need that might be a little outside the norm. Exporting and Importing data is pretty straightforward once you've done it a few times. It is a very versatile product and can be set up in numerous ways to handle many different pieces of data.
- RE:NXT is the newest product...a cloud-based user interface to your database. It's still being developed, but to me, that's a great thing because we (the end-users) are able to have a lot of input over how that design and development happens. Blackbaud has been making an intentional push to actively solicit feedback from customers and to use that feedback to improve and further develop its products. It'll be a long wait, but well worth it. This UI is particularly user-friendly to the fundraiser and is accessible from any mobile device...while still maintaining the RE:7 "regular" interface where your database administrator and data entry staff will primarily work at this point.
- The Blackbaud Community, with a section for each product, is a great online resource! Post questions or dilemmas and get fast responses (usually within 3 hours) from other users and from BB staff who are also active in the space. The Community also connects you with resources like the idea banks, webinars and events, and trainings. Along with training, the recently revamped certification program enables organizations to hire staff who know not only the basics of the product but also enough to make the product flex to accommodate the specific needs of your organization. Or to offer professional development to current staff as they learn in preparation for taking the exams.
- The focus, understandably, is on the development of NXT, as the next big move for the product. But that means that while RE:7 features might see tweaks and improvements, it is less likely that we will see brand new features.
- There are some things that RE just can't/won't do, and that can be frustrating. A former supervisor used to lament that canned reports will "do everything you want until the very last thing" and I often must agree. There are always workarounds, but they aren't always efficient or feasible.
- Training subscriptions are offered only at the organization level. So if you want training and professional development as an individual (because your organization doesn't have the resources to purchase a training package), there isn't an option for you. I have talked with BB about this, so hopefully it will be an available option in the future, but for now, it's a definite place for improvement.
be stored for all our departments, so when it comes time to report on Grants we have the information needed at our fingertips.
It solves the problem of who-what-when-where-why. RE is GREAT at allowing the database to be rigid enough for database quality/integrity but fluid and flexible enough to allow all our different department to use it as the CENTRAL (and only) location for all our information needed to not only do our daily jobs, but to leave a good legacy for those who come after us to continue our mission.
- RE is a wonderful donation/fundraising software. You can handle many different types of fund raising with ease. Cash gifts, Deferred Gifts, Recurring gifts, pledges, proposals and legacy gifts are all easily managed within RE.
- RE is flexible with customization fields with attributes for almost every kind of record, constituent, gift, action, event, participant etc. These attributes allow you to add fields and information specific to your department or organization. We currently have attributes for schools, events and volunteers just to name a FEW.
- RE is a relational database, so everything is based on relationships - which is the heart and soul of friend raising. I just love that "it's all connected"
- The membership module works ok, but there is some missed functionality - especially in regards to shared memberships and organizational memberships. Currently if someone is on a shared membership they are there for the ENTIRE membership term. There are no "to and from" dates for secondary members on a membership. While this is not a deal breaker for us, it would be helpful if this additional piece of information was available. Also the database structure forces you to code upgrade or downgrade anytime the program changes. Our upgrades and downgrades are within the category level, not necessarily the program level so some of the upgrade/downgrade codes can be mis leading
- You can search relationships for non-constituents, but event attendees are NOT included in the search, just other relationship records.
- We need increased functionality between RE and NEtcommunity - some of the fields in RE are not available as merge fields in NetCommunity. This limits us on some of the functionality and targeted marketing/outreach that we would like to do
Catch the Raiser's Edge: NXT wave!
- Raiser's Edge captures and analyzes a wide range of supporter data to report on current activities and predict trends for future opportunities.
- Online Express has allowed us to unlock a whole new way of getting our message out to the community, giving us a chance to compete for scarce resources.
- The Raiser's Edge software is intuitive and reasonably easy to use by even the least technologically-savvy fundraiser.
- The Alumni module could use some enhancement to better enable the recording/reporting of multiple credentials from the same institution.
- For a smaller organization, the price point of this solution may present a challenge.
- This user is patiently awaiting the roll out of additional the functionality in Raiser's Edge: NXT that was promised at bbcon2015 that will see the Executive Director and Gift Processor roles brought to the user base.
Consider Staff Time in your Investment in Raiser's Edge
- Robust! It covers many areas of fundraising all in one place
- Well known. It seems like most organizations are using Raiser's Edge, so there are plenty of support opportunities both with Blackbaud and outside of Blackbaud and many active communities of users to talk to.
- Flexible. There's no 'one right way' to do things. Most of the modules are flexible enough to approach most problems organizations are looking for solutions for.
- Flexible. While Raiser's Edge can do MANY things, it's hard to make those decisions unless you have a dedicated staff member who is fully trained in using the program.
- Clunky. It tries to do SO MUCH that it ends up doing a few things REALLY WELL, and the rest end up mostly okay. Usually.
- Importing. This is just one example of something that is not intuitive and ends up making a lot of manual data entry work. There is an import function, but it's difficult to use and requires many trainings to figure out all of the import keys necessary.
Robust Database for Nonprofits
- Gift management and reporting to finance.
- Prospect tracking.
- Event participation.
- Glitches in the Event module. It is a robust module, but sometimes working with it is problematic.
Raiser's Edge is our Hero
- Keeps all my donor information in one spot, making it easy to find what we need right when we want it.
- Easy to extract data in queries and reports.
- Moves management is very possible in this database.
- Export is missing a few fields, and sometimes files are hard to find in the list to be exported.
- Letters currently need to be loaded multiple times - one time for each place they are used.
- Setting up the integration with Outlook was a bigger than should be process.
RE - A Good solution
- Has some great canned reports that non-technical employees can easily create to get the information that they need.
- Can update the tables to include the sections that work best for your organization.
- Has a layout that makes it easy to find information in a constituent record.
- Security groups, it would be nice to be more granular in Queries, reports and exports on who can create them, and modify them. We would like to block out staff from creating them, as they are eliminating or including data they shouldn't in their queries and using this to make decisions. We still want them to be able to run queries and unfortunately we either give them access or no access.
- Importing is limited in that you can't import all the information you want on a record at a time, you have to do it in multiple imports, or purchase the import-o-matic tool which is very expensive and time consuming to implement.
- Each module is an additional cost, so to get the system you really want, can get to be very expensive, very quickly.
- There are features that only work in the USA and not in Canada. Features that we would love to have but cant, eg. automatically updating credit cards.
- Their duplication tool is not sufficient, it only matches on a couple of characters, not nearly enough for names. The system should not tell me to merge John and Johanna together. If users don't investigate this thoroughly before doing the global merge, they will have serious data issues.
If you don't have someone that can be an administrator to the system, then you will end up with lots of data issues.