Raiser's Edge

Raiser's Edge

About TrustRadius Scoring
Score 7.6 out of 100
Raiser's Edge

Overview

Recent Reviews

Raisers Edge thoughts

9 out of 10
July 29, 2020
We use The Raisers Edge for our team. It is our primary database for maintaining all of our donors and their information. We use it to not …
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As good a tool as you make it

8 out of 10
January 31, 2020
Our Development Department uses Raiser's Edge on a daily basis to manage relationships with donors including entering gift data, tracking …
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Awards

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Pricing

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Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

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DonorPerfect is a solution in fundraising that helps nonprofits grow. It helps teams manage donations, contacts, receipting, reporting, email, and fundraising initiatives from a single system. Features for organizations of all size include automatic monthly giving, integrated online donation forms,…

What is Little Green Light?

Little Green Light offers headquartered in New Hampshire offers a donor management platform providing constituent profiles with membership management features in a SaaS application, as well as featuring communication, collaboration and organizational task automation.

Features Scorecard

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Product Details

What is Raiser's Edge?

Raiser's Edge Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo

Comparisons

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Reviews

(1-19 of 19)
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Score 6 out of 10
Vetted Review
Verified User
Review Source
For most users, only chat support is available. There is a phone number, but it is very labor-intensive to get someone on the phone, and the chat does not include an easy way to screen share. Those sessions need to be scheduled in advance and almost begged for; the chat line always has a long wait time, and sometimes it seems their support personnel is chatting with more than one client at a time.
February 10, 2020

We love Raisers Edge!

Kourtney Kirkpatrick | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
Overall the support team is amazing! They were helpful in getting things set up and making changes. It was great to give feedback on the new version and see updates and changes made fairly quickly. These updates made the transition from the database version to the web-based version very smooth and easy.
Score 8 out of 10
Vetted Review
Verified User
Review Source
If you can get your question answered using the online resources like the knowledge base, training, or even the chat feature then it's great. Support is not as helpful when it comes to helping over the phone or even email as it almost always turns to a sales pitch versus support. The chat feature is a great resource.
Alicia Barevich, bCRE, bCEE | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
Chat support is usually responsive for small issues. Sometimes you'll wait a while, but generally I haven't found it to be too bad. Sometimes though, they'll get you going on a rabbit hole of a solution that doesn't actually solve the problem.
Lena Trubnikova | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
I find that support is readily available and overall knowledgeable. Because we deal with a lot of integrations, with LO, Net Community, and RE, I find that there are not a lot of support staff who know enough about the integration of products.
Score 8 out of 10
Vetted Review
Verified User
Review Source
Multiple channels of support are available -- chat, phone, customer success managers and highly-trained consultants. The support either in chat or phone are highly knowledgeable in the software, and when they can’t help they escalate issues to higher levels of support rapidly. It's easy to stay updated on ongoing support issues in their portals. The knowledge-base is easily searchable, and solutions are well presented.
December 14, 2018

Top-Line Product

Amy Dana, bCRE | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
Basic support is great. But when I have an issue where I've searched the Knowledgebase and asked other users, it's not helpful to send me to a Knowledgebase article I've already read and realized it doesn't solve my issue.
April 26, 2016

Well Worth the Cost!

Score 9 out of 10
Vetted Review
Verified User
Review Source
I would normally rate support higher, but have to rate it at an 8 because there have been long hold times lately when trying to reach someone through phone support.