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ThousandEyes

ThousandEyes

Overview

What is ThousandEyes?

ThousandEyes offers Digital Experience Monitoring that integrates application performance monitoring within a broader network monitoring platform. It primarily focuses on connectivity monitoring and supports SaaS and hybrid systems monitoring.

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Recent Reviews

ThousandEyes review

1 out of 10
February 09, 2024
Incentivized
Monitoring domains, services, traffic, getting metrics on what, how and where the issue happened. Additionally, checking the quality of …
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ThousandEyes Review

10 out of 10
February 08, 2024
Incentivized
We use ThousandEyes to monitor network journeys inside and outside of our estate.
We are monitoring multiplatform services and …
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Masterpiece of software

10 out of 10
February 07, 2024
Incentivized
We use ThousandEyes at our business to observe SAAS applications in the cloud. In that case, we can always see what is happening and where …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Reviewer Pros & Cons

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Verified User
Engineer in Information Technology
Computer Networking Company, 10,001+ employees
Verified User
Team Lead in Information Technology
Insurance Company, 5001-10,000 employees
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Pricing

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ThousandEyes

ThousandEyes

N/A
Unavailable

What is ThousandEyes?

ThousandEyes offers Digital Experience Monitoring that integrates application performance monitoring within a broader network monitoring platform. It primarily focuses on connectivity monitoring and supports SaaS and hybrid systems monitoring.

Entry-level set up fee?

  • Setup fee optional
For the latest information on pricing, visithttps://www.thousandeyes.com/pricing/?u…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Product Details

What is ThousandEyes?

ThousandEyes is Internet and Cloud Intelligence technology. Its Digital Experience Monitoring (DEM) platform and solutions deliver a collectively powered and correlated view of network and application performance, as well as the Internet. This enables enterprises to work more efficiently and effectively internally, along with service providers, to improve the quality of customer, workforce and enterprise digital experiences. The visibility provided by ThousandEyes also enables enterprises to optimize ongoing infrastructure investments, reduce support costs, quickly take action in response to global Internet outages, and even proactively re-configure networks in anticipation of congestion or other trouble spots.

ThousandEyes solutions are based on an extensive collection of vantage points located across the Internet, and on enterprise infrastructure and end-user devices, providing visibility across the entire digital supply chain, from end-user to application. ThousandEyes leverages the data collected from tests initiated from those vantage points to produce visualizations that can help IT organizations quickly pinpoint root cause of issues that impact digital service delivery, and understand and improve how customers and employees experience websites, applications or services.

The vendor states it is currently used across industry sectors, including financial services, technology, healthcare, pharmaceuticals, retail, manufacturing, education and many others. Cisco Systems acquired ThousandEyes in 2020.

ThousandEyes Features

  • Supported: Border gateway protocol (BGP) monitoring
  • Supported: Digital experience monitoring (DEM)
  • Supported: Browser synthetics

ThousandEyes Screenshots

Screenshot of Path visibility demonstrates outages.Screenshot of ThousandEyes End User Monitoring delivers both on-demand and real-time visibility into each employee’s experience of SaaS and Internally-hosted applications, as well as underlying wireless LAN, WAN, Internet connectivity and system health.Screenshot of ThousandEyes Internet Insights™ combines a massive data set with algorithmic outage detection to provide near real-time insights into the SaaS applications and networks your business relies on. With Internet Insights, you can manage digital experience at Internet scale.Screenshot of

ThousandEyes Videos

ThousandEyes Integrations

ThousandEyes Competitors

ThousandEyes Technical Details

Deployment TypesOn-premise, Software as a Service (SaaS), Cloud, or Web-Based
Operating SystemsWindows, Linux, Mac
Mobile ApplicationNo
Supported CountriesAll
Supported LanguagesEnglish

ThousandEyes Downloadables

Frequently Asked Questions

ThousandEyes offers Digital Experience Monitoring that integrates application performance monitoring within a broader network monitoring platform. It primarily focuses on connectivity monitoring and supports SaaS and hybrid systems monitoring.

AppNeta, Catchpoint, and Dynatrace are common alternatives for ThousandEyes.

The most common users of ThousandEyes are from Enterprises (1,001+ employees).
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Comparisons

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Reviews and Ratings

(155)

Attribute Ratings

Reviews

(1-25 of 63)
Companies can't remove reviews or game the system. Here's why
February 09, 2024

ThousandEyes review

Verified User
Engineer in Information Technology
Computer Networking Company, 10,001+ employees
Score 1 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Monitoring applications and services.
Delivering extended visibility, automated insights, and seamless workflows to assure digital experiences across any network—whether on premises, the Internet, or in the cloud.
Collecting metrics and data. Sending web hooks to third parties systems and solutions.
Visualization of the issue, what caused the issue and at which exact hop it was triggered.
February 07, 2024

Masterpiece of software

Verified User
Engineer in Information Technology
Food & Beverages Company, 10,001+ employees
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
ThousandEyes is well suited to monitor the network or cloud applications. If you have an service on the internet ThousandEyes is the best way to monitor them and in case there are some issues with the service, ThousandEyes can show you where exactly the problem is.
January 24, 2024

Must to Have tool for Routing/Bandwidth Monitoring

Verified User
Employee in Engineering
Oil & Energy Company, 1001-5000 employees
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
At least for me, it is a very important tool to diagnose bandwidth / Routing issues. Any global company should have ThousandEyes, it will avoid you many headaches. You'll need to invest in servers (on-prem and remote) in all locations in which you need, you can take advantage of all the monitoring tools.
December 08, 2023

99 Problems but a WAN ain't one

Verified User
Engineer in Professional Services
Transportation/Trucking/Railroad Company, 501-1000 employees
Score 10 out of 10
Vetted Review
ResellerIncentivized
Likelihood to Recommend
Cisco ThousandEyes is well suited for diagnosing WAN faults, BGP path monitoring and web performance. It is less suited for on-premise fault finding especially for anything below Layer 3. It would be nice to see more detailed analyitics and a packet capture function, or potentially some other Cisco integration.
August 27, 2023

ThousandEyes Review

Verified User
Engineer in Information Technology
Hospital & Health Care Company, 10,001+ employees
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Well, in our case for us best suited is when users call with issues. We're able to sort of determine where the problem is and avoid the finger-pointing. Where it's less suited, I would say in the cloud, that's what we were looking for.
June 29, 2023

Cisco continues to bake in ThousandEyes!

SF
Shane Francis
Network Operations Manager
Skechers (Retail, 10,001+ employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
As a retail outfit, ThousandEyes can make a small team just as effective as a full NOC. The ease of use helps teams empower the tiers that are escalating and the peers that are blind to how a network functions. Smaller networks with less complexity may not need to invest as much in operational expenses due to fewer hops.
June 20, 2023

Great visualizer tool for the networks

Verified User
Engineer in Customer Service
Computer Networking Company, 10,001+ employees
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
while the product is very useful in troubleshooting, there is some skepticism in the user community due to the fact that these licenses are expensive. Each Cisco product purchased must be sold with TE licenses.
We were able to do quite a lot of troubleshooting in understanding delay and latency issues for our most recent voice and video quality issues and TE helped us identify the root cause
June 09, 2023

A Review on ThousandEyes

Mahesh Doshi | TrustRadius Reviewer
Mahesh Doshi
IT
Trafigura (Oil & Energy, 5001-10,000 employees)
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
There are very few good products in this category to monitor network and impact on application performance due to network outage or changes. Impact to cloud based applications like Azure, GCP can give very good understanding on how these apps behave and impact to these apps can be monitored with thousand eyes.
June 09, 2023

Thousand Eyes really has a thousand eyes!

Verified User
Manager in Information Technology
Financial Services Company, 501-1000 employees
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Thousand Eyes is very useful in monitoring any web applications that you need advanced visibility into. It's easy to monitor / poll an application to see if it responds, but it's great to be able to interact with that application and verify that the end user will have a good experience. If there are any errors being displayed, if load-times are too high, or if a particular feature isn't wokring.
June 09, 2023

none

Verified User
Engineer in Information Technology
Hospital & Health Care Company, 10,001+ employees
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
ThousandEyes is a great tool for troubleshooting network performance issues, finding root cause for outages, works well with our Cisco environment. ThousandEyes is a great tool for reaching into our remote users home network to troubleshoot network issues like Teams dropped calls. ThousandEyes has a great interface with our Cisco environment
June 09, 2023

Thousand Eyes, most valuable features

GR
Gerardo Ramirez
Infrastructure manager
Grupo Elcatex (Apparel & Fashion, 1001-5000 employees)
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Recommended to prevent network overflow, QoS in Microsoft services, information about network and cloud services.
Not recommended for in house development or to measure some client/server products such as Evolution, a payroll system
June 09, 2023

ThousandEyes Sees All!!!

SM
Scott McHenry
Network, Desktop and Device Support Manager
Office of State Courts Administator (Government Administration, 501-1000 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
ThousandEyes was well suited to allow us to troubleshoot multiple issues so far. The ones that come to mind was a network slowdown issue (cause it is ALWAYS the network's fault), but after multiple reviews of data from ThousandEyes, it was proven it was not a network issue but a Microsoft Defender misconfiguration issue .
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