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ThousandEyes

ThousandEyes

Overview

What is ThousandEyes?

ThousandEyes offers Digital Experience Monitoring that integrates application performance monitoring within a broader network monitoring platform. It primarily focuses on connectivity monitoring and supports SaaS and hybrid systems monitoring.

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Recent Reviews

ThousandEyes review

1 out of 10
February 09, 2024
Incentivized
Monitoring domains, services, traffic, getting metrics on what, how and where the issue happened. Additionally, checking the quality of …
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ThousandEyes Review

10 out of 10
February 08, 2024
Incentivized
We use ThousandEyes to monitor network journeys inside and outside of our estate.
We are monitoring multiplatform services and …
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Masterpiece of software

10 out of 10
February 07, 2024
Incentivized
We use ThousandEyes at our business to observe SAAS applications in the cloud. In that case, we can always see what is happening and where …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Reviewer Pros & Cons

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Pricing

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What is ThousandEyes?

ThousandEyes offers Digital Experience Monitoring that integrates application performance monitoring within a broader network monitoring platform. It primarily focuses on connectivity monitoring and supports SaaS and hybrid systems monitoring.

Entry-level set up fee?

  • Setup fee optional
For the latest information on pricing, visithttps://www.thousandeyes.com/pricing/?u…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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SpeedCurve measures the interplay between web design and web performance. They offer user experience monitoring tools that provide insight into what visitors are experiencing.

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Product Details

What is ThousandEyes?

ThousandEyes is Internet and Cloud Intelligence technology. Its Digital Experience Monitoring (DEM) platform and solutions deliver a collectively powered and correlated view of network and application performance, as well as the Internet. This enables enterprises to work more efficiently and effectively internally, along with service providers, to improve the quality of customer, workforce and enterprise digital experiences. The visibility provided by ThousandEyes also enables enterprises to optimize ongoing infrastructure investments, reduce support costs, quickly take action in response to global Internet outages, and even proactively re-configure networks in anticipation of congestion or other trouble spots.

ThousandEyes solutions are based on an extensive collection of vantage points located across the Internet, and on enterprise infrastructure and end-user devices, providing visibility across the entire digital supply chain, from end-user to application. ThousandEyes leverages the data collected from tests initiated from those vantage points to produce visualizations that can help IT organizations quickly pinpoint root cause of issues that impact digital service delivery, and understand and improve how customers and employees experience websites, applications or services.

The vendor states it is currently used across industry sectors, including financial services, technology, healthcare, pharmaceuticals, retail, manufacturing, education and many others. Cisco Systems acquired ThousandEyes in 2020.

ThousandEyes Features

  • Supported: Border gateway protocol (BGP) monitoring
  • Supported: Digital experience monitoring (DEM)
  • Supported: Browser synthetics

ThousandEyes Screenshots

Screenshot of Path visibility demonstrates outages.Screenshot of ThousandEyes End User Monitoring delivers both on-demand and real-time visibility into each employee’s experience of SaaS and Internally-hosted applications, as well as underlying wireless LAN, WAN, Internet connectivity and system health.Screenshot of ThousandEyes Internet Insights™ combines a massive data set with algorithmic outage detection to provide near real-time insights into the SaaS applications and networks your business relies on. With Internet Insights, you can manage digital experience at Internet scale.Screenshot of

ThousandEyes Videos

ThousandEyes Competitors

ThousandEyes Technical Details

Deployment TypesOn-premise, Software as a Service (SaaS), Cloud, or Web-Based
Operating SystemsWindows, Linux, Mac
Mobile ApplicationNo
Supported CountriesAll
Supported LanguagesEnglish

Frequently Asked Questions

ThousandEyes offers Digital Experience Monitoring that integrates application performance monitoring within a broader network monitoring platform. It primarily focuses on connectivity monitoring and supports SaaS and hybrid systems monitoring.

AppNeta, Catchpoint, and Dynatrace are common alternatives for ThousandEyes.

The most common users of ThousandEyes are from Enterprises (1,001+ employees).
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Comparisons

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Reviews and Ratings

(156)

Attribute Ratings

Reviews

(1-5 of 5)
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Score 8 out of 10
Vetted Review
Verified User
Incentivized
I have 4 years of using ThousandEyes, and I usually use it to monitor the bandwidth between locations to specific destinations using our outbound connections (Proxy/Firewall), and is really handy for troubleshooting purposes, also you can create alerts to monitor evert X minutes if you have the connection values desired. It's a great tool to have in any IT Network Security related Team.
  • Latency Monitor from several locations in the world
  • Keepalive verification to endpoints
  • Alerts
  • Reports
  • Too expensive
  • License limitation
  • Settings can be complex
At least for me, it is a very important tool to diagnose bandwidth / Routing issues. Any global company should have ThousandEyes, it will avoid you many headaches. You'll need to invest in servers (on-prem and remote) in all locations in which you need, you can take advantage of all the monitoring tools.
No one is better than the other. I can get different data and sometimes similar data, it's important to compare values and verify the data between the tools. Additionally, there are other functionalities that ThousandEyes has that the others don't, but it is also the other way around. I will always recommend to have available not 1 or 2, all possible available for your job.
  • Webex Meetings
  • Working from anywhere (e.g., coffee shop, airport)
  • Working from an office or other company space
  • Working from home
I'm not involve in any project related to an cisco product implementation, sorry.
I'm not involve in any project related to an cisco product implementation, sorry.
  • Webex
  • Zoom
  • Google Meet
  • RingCentral
Depending on the Vendor, we use all, mostly Webex and Zoom.
50
All network related teams work with ThousandEyes, some of them on a daily basis, and some others occasionally. It will depend of the resource you want to monitor / test in your environment.
10
  • Monitoring
  • Latency Test
  • Routing Test
  • Alerts
  • Reports
  • New ways of monitor
  • New features to test / troubleshoot
  • New template reports
I'm not part of the Team that makes those kinds of decisions, but I'm pretty sure it will be renewed.
No
I never contacted ThousandEyes Support, but I have work with Cisco support in the past and the feedback I can give is very acceptable.
No
I'm happy with the monitoring part, now if you want to know the benefits cost related and usability I'm not the person who can answer that.
  • Monitor settings
  • Create an alert
  • Reporting
  • Routing monitor settings
  • Not frequent settings that I'm not fully aware how to use
Score 7 out of 10
Vetted Review
Verified User
Incentivized
I use ThousandEyes to monitor faults on the LAN, BGP routing changes, and application latency. It gives us better visibility from a user perspective and allows us to pinpoint where issues might be instead of wasting time pointing the finger at each time other. It helps us optimize our monitoring capabilities.
  • Dashboards
  • Assurance
  • Simplified Integration with catalyst centre
  • UI
  • Setting up monitors could be simplified
  • Hardware support
I find ThousandEyes is well suited and LAN and application monitoring tool provided you have all the components to give you end to end data for troubleshooting.
  • Extra tool for monitoring
  • Added visibility
  • Problem identification
I think ThousandEyes has a lot of potential
Infoblox DDI (BloxOne), SolarWinds IP Address Manager (IPAM), Cisco Prime LAN Management Solution
  • Webex Meetings
  • Working from home
Only at the start
NA
4
Network operators
1
Network Engineers
  • Monitoring
  • Visibility
  • Optimisation
  • Application monitoring
  • Assurance
  • LAN monitoring
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We are using ThousandEyes currently for our own Anycast DNS solution. We use it to monitor performance and accessibility. We are intending to roll out SD-WAN globally and want to use ThousandEyes to also monitor our SD-WAN endpoints and internet connections. Certainly with the WAN Insights module, this could benefit us greatly!
  • Performance Monitoring
  • Automated scripting
  • Consolidated Dashboard
  • On demand scripting
Well suited to test anything connected to the internet, prove that it's not the/our network that is causing the problem. We use ThousandEyes to monitor our DNS Anycast points of presence in 13 locations globally. With the automated scripting that ThousandEyes offers, we have a good grasp on our performance globally.
  • Increased performance visibility
  • Decreased troubleshooting time
ThousandEyes is prefered above New Relic, it is more flexible and precise. The ease of use, and automation options are superior compared to New Relic APM. For our specific need, monitoring 13 DNS Anycast Points of Presence, New Relic had some shortcomings. ThousandEyes and specifically setting up the automation was a dream compared to the troubles we went through with New Relic.
BlueCat Edge, BlueCat Integrity (Address Manager + DNS/DHCP Server), Zabbix
  • ThousandEyes
  • Cisco Meraki MR
  • Cisco Umbrella
  • Working from an office or other company space
  • Working from home
Working from home is always a challenge. We intend to deliver a true Digital Workplace Infrastructure, where it does not matter where the end user is. Whether he/she is at home, in the office or at a customer location. The experience should be always the same.
To monitor this, we use ThousandEyes and intend to use it more when we implement SD-WAN (Viptella). We use Meraki Access points for some of our senior execs to extend the wifi networks from the offices to the home-office.
Challenges are more cultural, since we have a global company, we have people all over the world and lots of different cultures. Where in some parts (mostly Scandinavia) the level of trust is really high, and people do not have any issues with working from home, in other parts of the world this level of trust is not that high. Of course the pandemic forced us to work from home and it has opened the eyes of some of our executives.
Instead of meeting face to face, where in some cases lots of traveling was involved, we now meet digitally a lot. We faced issues with performance (especially with video) in some locations, and ThousandEyes could help us troubleshoot and show us where the congestions or bottlenecks in the infrastructure were. Extending the office wifi network by placing Meraki Access Points in some of our executive home offices has also made it easier for them to work from home. On top of that, we are using Cisco Umbrella to secure our DNS infrastructure, making it sure that our end users are safe.
Hybrid work is here to stay. It has shown us that there is no need to be in the office full time. We are working in a hybrid mode since the start of the pandemic and business is still growing. Personally I do feel the need to connect with colleagues in the office, but not so much related to work, more on a social level. Having the chats around the coffee machine, doing the Friday afternoon drinks with colleagues, etcetera. The office has become a place to socialize more.
For monitoring, Wifi and DNS security we have always used Cisco products, and we will continue to do so. Meraki is easy to manage and really helps us bring the office networks into the home offices. The monitoring options that ThousandEyes offers us, will only increase once we implement SD-WAN globally and Cisco Umbrella offers a level of DNS security unparalelled to any of the competitors.
  • Webex
  • Microsoft Teams
  • Zoom
We mostly use Microsoft Teams for collaboration services, especially the integration with the rest of our office tools makes this a good fit for us. Cisco Webex and Zoom are used when we collaborate with suppliers, vendors, customers and so on. Our infrastructure allows the simultaneous usage of these tools, so we can collaborate with anyone we want.
15
ThousandEyes is used by the members of our Domain Name System, DHCP and IP Address Management team. They monitor and maintain our DNS infrastructure and using ThousandEyes as performance monitoring tool for our DNS Anycast environment. Having automated performance tests run across all our 13 DNS Anycast points of presence.
5
These are the DNS, DHCP, IPAM team champions. They know the tool and can provide support, help and guide other users of the tool and create customizations if and when necessary. These people are tech savvy and have the skills to relay their knowledge of the tool to the rest of the team.
  • Automated performance testing
  • Global overview
  • Integration with other Cisco products
  • WAN Insights will be a pro
  • Testing website availability
  • Testing DNS availability and performance
  • WAN Insights will help us monitor our future SD-WAN network
We will definitely renew and maybe even extend our usage of ThousandEyes. We have been using ThousandEyes now for a couple of years and it has shown us major benefits. With the new options it offers for SD-WAN for us it is a no brainer to renew our current licenses.
Mohammad Anas | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
ThousandEyes is an amazing cloud-based Digital Experience Monitoring(DEM) and networking platform. This platform is very helpful in managing application delivery; I can view the real-time performance of data, and we can set alerts and reports based on certain SLA criteria. ThousandEyes platform is well suited for both large and midsize scale industries.
  • Perform well in Digital Experience Monitoring.
  • Good In Networking Monitoring.
  • Setting alerts and reports.
  • Better subscription plan can be onboarded.
  • Integration with other service can be improved.
  • Documentation and community support should be improved.
ThousandEyes provides a wide range of monitoring services; it provides ease to set up enterprise agents anywhere in the environment. One of the most liked scenarios is network path visualization which helps in identifying the network issue in company infrastructure. ThousandEyes can be less suited where we want to set up a large dashboard as it consumes a lot of effort to set up a dashboard.
  • Setting up alerts and reports.
  • Can help to monitor different network devices.
  • Good Network visualization to track the issue.
  • Helps to set up detail oriented dashboards.
  • Managing alerts and reports provided overall good impact.
  • Subscription plans can be improved so that it can benefit the business growth.
ThousandEyes include a wide range of monitoring features focusing on network and DEM. Alerts on outage on time. While we face some issues in the Datadog agent, we do not face any issues with integrating the agent with other platforms, and this feature surely makes it worth it. Also, ThousandEyes is easy to use and understand compared with other platforms.
  • Webex Meetings
  • Webex App
  • Webex Webinars
  • Cisco Webex Room Series
  • Cisco AnyConnect
  • Working from home
Hybrid workspace is very common now and we are implementing it through various employee feedback and making it efficient for everyone. A successful hybrid workspace can be implemented by making communication and connection between colleagues. A hybrid work solution provides flexibility to work according to their comfort level. Its been a great process to implement the strategy so far, also hybrid solution brings lots of challenges that we need to deal with.
There can be various challenges when we implement hybrid work, the top challenge is to maintain the security of an organization, the employees should be trained to identify any phishing attack. All collaborative work involves communication and coordination among the team members, but working in hybrid teams requires more coordination challenges than working at the office face to face.
In the future, most organizations will choose hybrid work solutions. Cisco products help in creating amazing workspaces as the Cisco WebEx tool is incorporated with more than 800 innovations. Cisco products provide background noise reduction, gesture recognition, and real-time translation from English into various other languages so that team members could interact easily. Overall Cisco’s hybrid work solutions have a great impact on setting up a hybrid workspace.
A hybrid work model is a two-way both on-site and remote work for employees. A hybrid work model provides flexibility and more efficiency to do work. This model gives a well-balanced life for employees to look after their work as well as their family. Although it is sometimes hard to collaborate with remote employees.
Cisco products are brilliant for hybrid workspaces. Cisco’s powerful Webex tool is the backbone of the hybrid-work future, and since last year, it’s been boosted with more than 800 new innovations. Many features such as real-time translation from English into 108 languages, background-noise reduction, maintaining security, and insights help employees manage their well-being and productivity. No other products could compete with this.
  • Webex
  • Microsoft Teams
  • Slack
Score 10 out of 10
Vetted Review
Verified User
Incentivized
It is used widely by the internal Telecom Support team for all sites (900+) and regions in the company. Is used mainly in two ways:
  • Proactive identification of incidents.
  • T-shooting active incidents.
  • Good synthetic monitoring capabilities.
  • Test multiple protocols and network ports emulating as close as possible the behaviors of real applications in production environments.
  • The number of possible tests and reports are very good.
  • API integration is very good to integrate with analytics.
  • The EndPoint agent (client installed on the user's PC) has very limited functionality, mostly only to monitor web (HTTP/HTTPS) transactions.
  • Synthetic monitoring only emulates connections to the respective server or other ThousandEyes agents. It does NOT emulate actual end-user transactions.
Good scenarios: Mainly used to measure network performance, not applications. Very strong with visual reports that aim to easily find pinpoint issues or simply abnormal behaviors to keep an eye on. Standard alerting capabilities and integration with other tools through KPIs. The new integration allows it to be deployed on Cisco 9K switches. Good to monitor Intranet and access to your applications from the Internet.

Bad scenarios: Not good to do deep-dive analysis on application performance (although it can do some basics on web transactions). It only does synthetic monitoring (emulates user transactions sending/receiving its own packets), doesn't analyze real user/server network packets or transactions (packet analysis). At the time of this review, it doesn't include specific wireless network monitoring capabilities.
  • Much faster t-shooting on active incidents.
  • Has helped with overall network performance and capacity analysis beyond incidents.
  • Leadership and customer visibility to network performance.
The cost-benefit rate is good in ThousandEyes compared to some other applications.

ThousandEyes is very oriented to network performance: hop-by-hop network analysis, latency, jitter, packet loss, MOS, QoS mismatch identification, etc. Other applications are more oriented to app performance and the network analysis might not be as deep as with ThousandEyes. They are good in their own area though.
  • ThousandEyes
  • Cisco DNA Center
  • Cisco Catalyst Switches
  • Cisco Aironet and Catalyst Access Points
  • Cisco AnyConnect
  • Cisco Umbrella
  • Working from anywhere (e.g., coffee shop, airport)
  • Working from an office or other company space
  • Working from home
We have all of the selected technologies totally deployed with the exception of ThousandEyes where we're still about 60%-70% of the rollout (2nd round post Cisco acquisition). I wish some of these deployments were as simple as advertised by the vendor. Of course these may be as complex as the environment where these are deployed. However, once they are deployed they are rock solid and it's pretty straight forward to maintain it. Cisco is trying to keep up with modern technologies but it looks like their broad family of products delays the modernization of some of those platforms. For instance, DNA Center has great functionality to manage large infrastructure environments but there's many simple tasks still missing such as a reliable "patch management" to keep all Cisco products at the right OS level and reporting vulnerabilities based on real IOS version AND configuration of the device as opposed to just the installed OS. Another example is providing an easy to use APIs to integrate with other tools. From a sales perspective we have found occasions where something is confirmed and after the purchase the story changes. I'd suggest always getting the roadmaps, licensing and warranty/support agreements in writing when it's not officially announced yet. Fortunately I can't say that this has happened often.
- IT infrastructure did not have the required capacity for a massive percentage of the population working remotely.- Not all the applications and services were designed to be used remotely.- Not all employees or departments were prepared to work in a hybrid mode, specially where part of the team is on-site and part is remote.- Different regulations for remote workers in different countries.
Cisco solutions have certainly helped us to enable remote connectivity for every employee in the company while securing the environment. It's also helped us to provide the wireless coverage we need in the majority of our sites. With ThousandEyes we have been able to create monitoring rules and patterns to alert us of significant issues depending on how many monitoring endpoints present the same problem simultaneously and the locations where these happen.
Additional productivity that is translated to more revenue. Better work-life balance for employees resulting in reduced attrition. All of that while increasing security for the company. Business units are less concerned now about where the work is being done and they can focus on the quality of the work. Remote collaboration is now natural across the organization as opposed to just an option for "techies" that many would prefer not to take or know much about.
Cisco brand provides a very robust set of services if you're looking for a stable environment. Granted, I'm not sure that it innovates as fast as some of their competitors or even as they used to do years ago but they are not followers either in the Telecom industry, like other tech giant companies. Their focus on SDN (Software Defined Networks) has allowed them to remain as one of the top Tech companies in the market.
  • Microsoft Teams
  • Zoom
You have online support from the tool itself 24/7 and they are very responsive. We also have a specific account manager and specific engineer assigned to help us with very specific questions for our environment. The level of response to our requirements is always super high. We have requested specific features to be added and these have been developed and introduced very quick tot he product (within weeks). Their DevOps and agile approach seems to pay off.
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