ThousandEyes

ThousandEyes

About TrustRadius Scoring
Score 8.7 out of 100
ThousandEyes

Overview

Recent Reviews

Best tool out there for monitoring

9
May 04, 2021
This software is mainly used by the networking department. Very easy to configure and use. The technology used to design this seems …
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Excellent for most use cases

7
May 02, 2021
We used [ThousandEyes] to monitor the networking performance in a college. We monitored the WAN network with this tool and we had mixed …
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ThousandEyes Within Service Providers

10
January 15, 2021
We use it specifically within our Security Services business group to monitor the availability and performance of both our own platforms …
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ThousandEyes Review

9
May 07, 2020
I have used ThousandEyes for some of my clients because they have required some network surveillance and remote work capabilities for …

ThousandEyes Review

8
January 10, 2018
ThousandEyes is used by our network engineering team for detailed internet reachability metrics and provides a valuable resource when …

Popular Features

View all 7 features

Alerts (15)

9.8
98%

Network monitoring (15)

9.0
90%

Baseline threshold calculation (14)

8.8
88%

Network mapping (14)

8.1
81%

Reviewer Pros & Cons

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Video Reviews

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Pricing

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What is ThousandEyes?

ThousandEyes offers Digital Experience Monitoring that integrates application performance monitoring within a broader network monitoring platform. It primarily focuses on connectivity monitoring and supports SaaS and hybrid systems monitoring.

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.thousandeyes.com/pricing?ut…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

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Alternatives Pricing

What is SolarWinds NPM?

SolarWinds NPM is a monitoring and performance management platform. It provides performance troubleshooting support, auto network discovery, customizable thresholds, and can be rapidly deployed.

What is PRTG?

PRTG Network Monitor is the flagship offering from German software company Paessler, for monitoring local and wide area networks (LANs & WANs), servers, websites, apps, and more.

Features Scorecard

Network Performance Monitoring

8.5
85%

Product Details

What is ThousandEyes?

ThousandEyes is Internet and Cloud Intelligence technology. Its Digital Experience Monitoring platform delivers a collectively powered view of the Internet, enabling enterprises and service providers to work together to improve the quality of digital experiences. Visibility provided by ThousandEyes enables users to optimize application delivery, end-user experience, and ongoing infrastructure investments.

ThousandEyes is based on a distribution of smart agents across the Internet and enterprise, providing visibility all the way to the end user. The ThousandEyes platform leverages data collected from a fleet of vantage points throughout the global Internet, from within data centers and VPCs and on end user devices to expose dependencies that impact digital service delivery, allowing businesses to see, understand and improve how customers and employees experience websites, applications or services.

The vendor states it is currently used across industry sectors, including Silicon Valley technology companies, financial services, healthcare, pharmaceuticals, retail, manufacturing, and education. Cisco acquired ThousandEyes in 2020, to extend its monitoring and visibility portfolio.

ThousandEyes Features

Network Performance Monitoring Features

  • Supported: Network monitoring
  • Supported: Baseline threshold calculation
  • Supported: Alerts
  • Supported: Network capacity planning
  • Supported: Network mapping
  • Supported: Customizable reports
  • Supported: Wireless infrastructure monitoring

ThousandEyes Screenshots

ThousandEyes Video

What is ThousandEyes?

ThousandEyes Integrations

ThousandEyes Competitors

ThousandEyes Technical Details

Deployment TypesSaaS
Operating SystemsUnspecified
Mobile ApplicationNo
Supported CountriesAll
Supported LanguagesEnglish

Comparisons

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Frequently Asked Questions

What is ThousandEyes?

ThousandEyes offers Digital Experience Monitoring that integrates application performance monitoring within a broader network monitoring platform. It primarily focuses on connectivity monitoring and supports SaaS and hybrid systems monitoring.

What is ThousandEyes's best feature?

Reviewers rate Alerts highest, with a score of 9.8.

Who uses ThousandEyes?

The most common users of ThousandEyes are from Enterprises (1,001+ employees) and the Information Technology & Services industry.

Reviews and Ratings

 (37)

Ratings

Reviews

(1-14 of 14)
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Score 10 out of 10
Vetted Review
Verified User
Review Source
  • We saved over $1.5M in annual revenue in 2020 by leveraging ThousandEyes to identify and monitor critical customer infrastructures.
  • We have cut down out mean time to remediate customer network issues by 40% since ThousandEyes was implemented
  • Since we started using ThousandEyes, our customer retention has increased from 78% to 90%.
Score 8 out of 10
Vetted Review
Verified User
Review Source
  • ThousandEyes has helped us quickly isolate issues on some high-profile (within the organization) incidents and whether the network (internally or on the Internet) is at fault. If it is, it becomes easier to see the "where" of the issues quicker so we can move onto what the issue is faster. In the case of non-network related issues, it helps us get the appropriate teams or individuals involved sooner.
Score 10 out of 10
Vetted Review
Verified User
Review Source
  • Platform connectivity issue identification has helped us to improve our platform availability.
  • ThousandEyes' alerting features have helped us to transform our monitoring from 24*7 monitoring to action only in case of an issue.
  • ThousandEyes reporting features have helped us to analyze the network performance over a period of time and better judge for future planning of infrastructure requirements.
Score 10 out of 10
Vetted Review
Verified User
Review Source
  • We use the product to monitor our servers/hardware and added an APM tool to measure application specific performance. Between the two products we were able to save money over a previous solution.
  • ThousandEyes has a fast and efficient sales force and it is easy to get started with the product. You get to ROI faster with the tool because there is less overhead up front and the company is easy to contract with.
  • We are able to get real time hardware data on our environment that we can TRUST! Overall this product has already paid for itself.
Kevin Duffey | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
  • Building the trust from our Merchants is core when you come to renewal time. Trust builds partnerships, builds stickiness and allows for easier upsells or contract renewals.
  • Having a champion in IT that touts your service is important to the business, it removes a large portion of friction in the business to get services implemented and working to its peak.
  • Flexibility in pricing can be better. How they measure the number of agents being used can get thorny. When you build and tear down virtual servers a lot it can appear there are more agents running than there are. Once we understood how they measure we were able to better utilize the product efficiently.