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Thryv

Thryv

Overview

What is Thryv?

Thryv is an all-in-one small business marketing solution providing CRM, marketing automation, calendaring and appointment reminders, directory listings, and other features.

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Learn from top reviewers

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Pricing

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What is Thryv?

Thryv is an all-in-one small business marketing solution providing CRM, marketing automation, calendaring and appointment reminders, directory listings, and other features.

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.thryv.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Features

Email & Online Marketing

Using software to manage lists, send emails, automate email campaigns, and track results.

9.2
Avg 7.5

Lead Management

The process of tracking and managing prospective customers from lead generation to conversion.

8.1
Avg 7.0

Campaign Management

Users can schedule campaigns and/or events with reminders, announcements, etc.

9
Avg 8.2

Social Media Marketing

Using social media networks to help amplify marketing endeavors.

6.7
Avg 6.8

Reporting & Analytics

Users can report on and analyze usage, performance, ROI, and/or other metrics of success.

6.6
Avg 7.0

Platform & Infrastructure

Features related to platform-wide settings and structure, such as permissions, languages, integrations, customizations, etc.

8.3
Avg 6.6
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Product Details

What is Thryv?

Thryv is an end-to-end client experience platform built for small businesses. The software helps users get the job, manage the job and get credit, from a single screen. Helping small business owners meet consumers' expectations, from one platform. Includes support, available anytime – unlimited 24/7, with business specialists who understand the goals and unique needs of small business owners.

Thryv automates tasks and puts customers at the center of the business, with one platform, to help users reach more customers, stay organized, get paid, and automatically generate reviews.

Thryv enables the users customers to:

  • Find a business online through ratings and reviews, social presence and accurate search results.
  • Interact, receive reminders, send texts and emails and schedule appointments.
  • Pay the business, receive receipts instantly, and choose how to pay.
  • Stay engaged with automated messages that ask them back, stay in touch and request reviews.

The vendor states Thryv’s software helps over 40,000 businesses transform how they do business and manage their customers.

Thryv Features

Email & Online Marketing Features

  • Supported: Dynamic content
  • Supported: Ability to test dynamic content
  • Supported: Mobile optimization
  • Supported: Email deliverability reporting
  • Supported: List management
  • Supported: Triggered drip sequences

Lead Management Features

  • Supported: Lead nurturing automation
  • Supported: Data quality management
  • Supported: Automated sales alerts and tasks

Campaign Management Features

  • Supported: Calendaring
  • Supported: Event/webinar marketing

Social Media Marketing Features

  • Supported: Social sharing and campaigns

Reporting & Analytics Features

  • Supported: Dashboards
  • Supported: Standard reports

Platform & Infrastructure Features

  • Supported: API
  • Supported: Role-based workflow & approvals
  • Supported: Customizability

Additional Features

  • Supported: Payment Processing Service
  • Supported: Reputation Management
  • Supported: Online Listings
  • Supported: Google My Business Integration
  • Supported: Sentiment Analysis
  • Supported: Online Appointment Scheduling
  • Supported: Social Media Management
  • Supported: Social Engagement
  • Supported: Document Storage and Sharing
  • Supported: Analytics
  • Supported: Social Analytics
  • Supported: Customer Feedback

Thryv Screenshots

Screenshot of Reputation MonitoringScreenshot of Email MarketingScreenshot of Social Media ManagementScreenshot of Automated Campaigns to Nurture Leads/ClientsScreenshot of Accept Online Payments

Thryv Videos

ThryvPay
Thryv Sales & Payments
Thryv Calendar
Thryv Online Listing Management
Thryv Campaigns
Thryv Client Portal
Thryv Marketing Automation
Thryv Reputation Management
Thryv Social
Thryv Value Of Video

Watch Thryv Leads

Thryv Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Mobile Web
Supported CountriesUnited States, Australia
Supported LanguagesEnglish, Spanish

Thryv Downloadables

Frequently Asked Questions

Thryv is an all-in-one small business marketing solution providing CRM, marketing automation, calendaring and appointment reminders, directory listings, and other features.

HubSpot Marketing Hub, Insightly, and Keap are common alternatives for Thryv.

Reviewers rate Triggered drip sequences highest, with a score of 9.7.

The most common users of Thryv are from Small Businesses (1-50 employees).

Thryv Customer Size Distribution

Consumers0%
Small Businesses (1-50 employees)95%
Mid-Size Companies (51-500 employees)5%
Enterprises (more than 500 employees)0%
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Comparisons

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Reviews From Top Reviewers

(1-5 of 8)

All in One Solution for Client Interaction

Rating: 10 out of 10
May 20, 2022
JL
Vetted Review
Verified User
Thryv
2 years of experience
We use Thryv for several business and marketing functions to include: Client Scheduling Client Portals to include Send/Receive Messages Exchange Documents Online Reputation Management Social Media posting/interaction Business Website
  • Social Media Posting
  • Website Hosting
  • Client Scheduling
  • Secure Client Portals
Cons
  • Family Connections (Husband, Wife/Spouse, Children)
  • Project Management
Before Thryv, we had several vendors to handle different aspects of our business. We have a vendor for appointments/scheduling, we have another vendor for our website, and we had another vendor for a secure portal. We started looking at Thryv for its social media capabilities. When we learned about the other offerings, it was a positive change to centralize all of this in one place.

Want your business to Thryv? Read my review!!!

Rating: 10 out of 10
May 25, 2022
CB
Vetted Review
Verified User
Thryv
6 years of experience
This is my second business in which I engage Thryv! I absolutely love the fact that I have ONE dashboard and resource for providing proposals to prospects with the ability to pay directly through my e-commerce portal, market my expertise via my social media platforms and email campaigns, and the customer service is outstanding, unlike any other providers I have worked with in the past.
  • Website design, maintenance and support.
  • Proposals to Invoices and acceptance of payment.
  • Marketing and branding tools such as social media posting and scheduling as well as email newsletter campaigns.
Cons
  • Ability to post to personal social media platforms.
What I have found to be the most critical for my business as a customer of Thryv is the ability to provide an invoice and accept payment with direct linking to my bank account. This has had a dramatic positive impact on my cash flow.

I'm Thriving with Thryv

Rating: 7 out of 10
May 06, 2022
DC
Vetted Review
Verified User
Thryv
1 year of experience
I live in Thryv every day! I use it to keep track of my clients, prospects, and connections. I go through Thryv to post to my social media, create invoices for clients who are on contract, send out notices, take payment, and schedule appointments. I keep my notes on individuals in their folders and communicate with them through Thryv so I have a running history. If you want to be able to Brand your emails through Thryv forget it unless you buy one of the more expensive packages. They don't think their "Premium", their title not mine, customers are good enough for that needed option.
  • Customer service is FANTASTIC!
  • Put regularly used and needed tasks under one umbrella.
  • Makes it easy to schedule and post to Social Media
Cons
  • Saving emails from Gmail to Thryv when a client doesn't email thru the Thryv link doesn't work all the time causing you to have to physically copy the email and put it in notes.
  • Emails sent through Thryv do not show up in the sent folder of gmail, for historic say.
  • You can't forward an email sent through Thryv.
  • The task reminder system doesn't work for me. I need to be able to have one place to go, to see the list of tasks for that day. Thryv doesn't have that, or I haven't found that yet. I started using TaskBoard so I could get and hit all my tasks at one time.
  • The scheduling tool needs some work too. I have had issues with it when people from other time zones make appointments.
  • Presently they offer "texting" through Thryv BUT you have to have a landline that accepts texts. Who has a landline these days? I transferred my business line (a landline) to a mobile phone so I can no longer text through Thryv and have record of it in my clients' folders. Therefore, I no longer have that historic information in their account. Seems backwards!
  • They claim to be for small businesses but some key features are not offered to the Premium member. One particular that I actually was one who asked for, was only offered to the higher paying customers. Something that should have been for everyone from the beginning, being able to add your logo, picture, etc. to your email signature. You can even do that in gmail! BUT NOT IN THRYV, unless you pay more! If you want to be able to individualize your signature with your logo you better subscribe to the larger packages, or go with another service!
Thryv is not for everyone! It all depends on the needs of the individual's business. If they are wanting to scale back on the number of tools they have to use and pay for, to accomplish their business needs and those tools include a scheduler, Social Media planning/posting tool, an email marketing tool, etc. then Thryv could be for them! If they are looking for a tool to automate some of the communications with their clients, Thryv could be a fit there, too!
BUT if they are a small business, solopreneur, and need to start with the entry package BEWARE! The Premium package doesn't have the basic things that the more expensive packages do. One is a customized email signature so you can have you logo, picture, etc. in your email signature. This wasn't offered at all a year ago. I asked for it to be added. Evidently others did too because this week I got an email that they had added it BUT NOT for the Premium Package. Something that is basic that EVERYONE should have access to BUT you have to pay more! It didn't make me feel like a valued customer that's for sure.

I love Thryv, here's why!

Rating: 10 out of 10
May 05, 2022
Vetted Review
Verified User
Thryv
1 year of experience
Thryv helps manage my business website and social media pages. Before Thryv I only owned the domain for my website but didn't have time to do anything with it so they were able to take control and build it from scratch for me. Also, before Thryv, I was struggling to post once a week on Facebook, whereas with the help of Thryv I am able to post daily on 5 different social media sites, including Facebook and 4 others.
  • CRM made easy.
  • Post plans for social media sites are easy to use.
  • Website development/management.
  • Low fees associated with taking payments from clients/customers.
Cons
  • I await the day that Thryv can integrate with Xero.
  • Google Messages integration would be handy.
  • There have been less than a handful of days where the site crashes and I have to reload it several times to get it to work properly.
Thryv is well suited to those that want their CRM, invoicing/taking payments, website management, social media management, etcetera in one place. It is not suited for someone who wants to have different companies handling different aspects of marketing and customer relations.

Useful and Cost Efficient

Rating: 9 out of 10
February 08, 2020
Vetted Review
Verified User
Thryv
2 years of experience
It is being used by my department, primarily by me, as a way to edit our website, send announcements, take payments and donations, and schedule social media posts.
  • Website design
  • Mailing list subscribers
Cons
  • Price is high.
  • It takes a while to get any customer service assistance.
Any social media marketing job, website development, email campaigns, or training schedule. It is less appropriate to be used for the day of use.
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