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SmartCOMM

SmartCOMM

Overview

What is SmartCOMM?

SmartCOMM, developed by Smart Communications, is a Customer Communications Management (CCM) solution aimed at enterprise organizations in industries such as insurance, financial services, healthcare, government, and other regulated sectors. According to the vendor, SmartCOMM helps businesses deliver...

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Recent Reviews

A very good CCM tool

9 out of 10
September 13, 2022
We are using the tool for template creation. We are using batch, on-demand and interactive features for generating the correspondence. We …
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Pricing

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What is SmartCOMM?

Smart Communications in London (an offshoot from Thunderhead) offers customer communications technology. Smart Communications flagship product is designed to help the user drive accurate, personalized customer conversations with their customers. The vendor states SmartCOMM helps businesses become…

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Product Details

What is SmartCOMM?

SmartCOMM, developed by Smart Communications, is a Customer Communications Management (CCM) solution aimed at enterprise organizations in industries such as insurance, financial services, healthcare, government, and other regulated sectors. According to the vendor, SmartCOMM helps businesses deliver personalized, interactive communications at scale while ensuring brand consistency, security, compliance, and content optimization.

Key Features

Transform communications into conversations: According to the vendor, SmartCOMM can turn static, one-way communications into engaging, two-way customer conversations, enhancing the customer experience.

Maintain security and compliance - even in regulated industries: The vendor claims that SmartCOMM ensures data security and compliance with industry regulations, safeguarding sensitive customer information throughout the communication process.

Maintain brand consistency – and relevance: The vendor states that SmartCOMM helps businesses ensure brand consistency across all customer communications, delivering relevant and personalized content to enhance customer engagement.

Batch, on-demand, and interactive use cases: According to the vendor, SmartCOMM supports various use cases, including batch processing, on-demand communications, and interactive customer interactions, enabling organizations to handle large volumes of communications efficiently.

Consolidate legacy communication applications: The vendor claims that SmartCOMM streamlines and consolidates legacy communication applications into a single platform, improving operational efficiency by centralizing communication processes.

Deployment flexibility to meet organization’s needs: According to the vendor, SmartCOMM provides flexible deployment options, including on-premises, cloud, or hybrid models, adapting to the specific requirements and preferences of each organization.

Grant business-user control: The vendor states that SmartCOMM empowers business users to manage and control the communication processes, reducing reliance on IT departments for day-to-day communication tasks.

Optimize content for maximum impact: According to the vendor, SmartCOMM optimizes communication content to maximize its impact on customers, delivering personalized and relevant messages to improve customer engagement.

SmartCOMM Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo
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Comparisons

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Reviews and Ratings

(3)

Reviews

(1-2 of 2)
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September 13, 2022

A very good CCM tool

Score 9 out of 10
Vetted Review
Verified User
We are using the tool for template creation. We are using batch, on-demand and interactive features for generating the correspondence. We have discrete systems and we are migrating to a common enterprise platform using SmartCOMM.
  • Template
  • Data processing
  • Output delivery
  • SMS delivery
  • Ada compliance
  • Price
  • Licensing is bit complicated
  • Frequent upgrades
It is well suited for creating templates on the fly. This is not suitable for handling very high volume printing for which Exstream is more suitable.
  • Batch
  • On demand
  • Interactive
  • Migration ease
  • Latest features
  • Cloud readiness
Much better cloud adaptation. Migration capabilities of SmartCOMM, its portability, and ease of implementation.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
I can have a great Conversations with Customers and the output document can be customized. Once everything is set up, end users will find it rather simple to utilize. The support staff is friendly and helpful.
  • Document Negotiation
  • Conversations with Customers
  • Configuring virtual appliances
  • Interactive communications to any channel
  • Difficult to setup the environment initially.
  • It can be difficult to create layouts.
  • I dislike having to access my salary and hours using a different app.
Smart Communications SmartCOMM notes the questions that clients raise or ask, and the professionals responsible offer the required answers. This also communicates with clients regarding updates, information change, and product efficiency to foster growth. Finally, it works for a live chat and increases the chances of immediate responses. Smart Communications SmartCOMM should update its email communications strategies, which are important ways of encouraging formal discussions.
  • Interactive communication channel
  • Document Negotiation
  • Appliances management
  • Enhancing the customer experience through engagement.
  • Simplified the complexity of your/our critical business and customer communications.
  • Increase customer satisfaction with communications
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