TIBCO Jaspersoft Community Edition Reviews

33 Ratings
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Score 8.2 out of 100

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Reviews (1-8 of 8)

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Score 9 out of 10
Vetted Review
Verified User
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Support

9
Jaspersoft Engineering/support quality has improvised a lot in terms of responsiveness recently compared to previous experiences post upgrading to Premier license.
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Score 8 out of 10
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Verified User
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Support

8
We have only had a couple of tickets to be open while using Jaspersoft. Each time we have a very prompte responses that would meet our expectations. We always felt that our issues were being address in a timely manner
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Score 2 out of 10
Vetted Review
Reseller
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Support

1
Poor internal knowledge, lack of communication skills and the fact less than 50% of our support calls are answered without the need to escalate.
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March 13, 2018

It'll do for now!

Score 3 out of 10
Vetted Review
Verified User
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Support

4
While the overall support response rate is very quick. A lot of bug and enhancement issues take a long time to get implemented. We do get notified of their progress, but most of the time it shows as not implemented in the next release.

The support engineers are also vastly varied with their capabilities. Some engineers respond quickly with a suitable solution, whilst others seem to stall and ask for more information. When it finally gets escalated or transferred to another engineer, the issue is more often than not, resolved quickly.
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Score 3 out of 10
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Verified User
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Support

3
We had to explain the issues over and over. The process followed a standard canned response type approach, all logs or other files or traces could have been asked up front and shortened resolution time.
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Feature Scorecard Summary

Pixel Perfect reports (24)
8.7
Customizable dashboards (23)
7.1
Report Formatting Templates (23)
7.5
Drill-down analysis (25)
6.6
Formatting capabilities (25)
5.9
Integration with R or other statistical packages (1)
7
Report sharing and collaboration (23)
7.3
Publish to Web (22)
8.6
Publish to PDF (27)
9.1
Report Versioning (17)
6.7
Report Delivery Scheduling (24)
8.7
Delivery to Remote Servers (16)
8.0
Pre-built visualization formats (heatmaps, scatter plots etc.) (21)
7.4
Location Analytics / Geographic Visualization (18)
5.1
Predictive Analytics (1)
8
Multi-User Support (named login) (24)
7.6
Role-Based Security Model (25)
7.5
Multiple Access Permission Levels (Create, Read, Delete) (26)
8.0
Single Sign-On (SSO) (17)
7.5
Responsive Design for Web Access (19)
7.8
Dedicated iOS Application (10)
5.4
Dedicated Android Application (11)
5.1
Dashboard / Report / Visualization Interactivity on Mobile (16)
5.2
REST API (18)
7.2
Javascript API (19)
7.0
iFrames (16)
7.2
Java API (14)
7.1
Themeable User Interface (UI) (14)
5.9
Customizable Platform (Open Source) (13)
7.8

About TIBCO Jaspersoft Community Edition

TIBCO offers Jaspersoft Community Edition, a free product that offers embeddable pixel-perfect reports for Java apps and small workgroups.

TIBCO Jaspersoft Community Edition Technical Details

Operating Systems: Unspecified
Mobile Application:No