Toast POS - Overall Great System
I manage the backend database.
Starting at $69 per month
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What is Toast Point of Sale?
Toast Point of Sale is a cloud-based restaurant point of sale solution provided as the foundation for Toast's all in one restaurant management solution which supports payment processing, as well as customer care, gift cards and loyalty, as well as…
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Pricing
Starter
$69
Cloud
per month
Essentials
$99
Cloud
per month
Growth
$199
Cloud
per month
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Product Details
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- Competitors
- Tech Details
- FAQs
What is Toast Point of Sale?
Toast Point of Sale Competitors
Toast Point of Sale Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
Frequently Asked Questions
Toast Point of Sale is a cloud-based restaurant point of sale solution provided as the foundation for Toast's all in one restaurant management solution which supports payment processing, as well as customer care, gift cards and loyalty, as well as back of house and back office (HR, payroll, schedule and shift management, etc.).
The most common users of Toast Point of Sale are from Mid-sized Companies (51-1,000 employees).
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
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Toast POS is highly regarded for its ease of use, allowing users to conveniently update the system remotely from their smartphones or laptops. The handheld devices provided by Toast POS include card readers that can fit in an apron or back pocket, offering added convenience. Users appreciate that Toast POS handles its own credit card processing, eliminating the need for third-party involvement.
Integration is a key feature of Toast POS, connecting with various partners that offer services like mass texting and payroll processing. Customers have found the onboarding process efficient and the customer service team at Toast helpful. The digital POS system provides instant access to comprehensive sales reporting, enabling users to identify patterns and make quick operational adjustments. This functionality proves essential for sales projections, staff scheduling, and maintaining accessible transaction records.
Online ordering is made seamless through Toast POS, displaying customized menus on websites and automatically transmitting orders to the kitchen. The fully integrated loyalty/gift card program allows customers to easily purchase and receive digital gift cards. Users find it simple to make real-time price changes or edits with the system, and Toast provides well-produced training materials to support staff and managers.
Toast POS offers highly customizable reporting capabilities, enabling users to track employee sign-ins and outs and effortlessly generate payroll reports. The hardware setup process is convenient, as Toast sends professionals for equipment installation. During the COVID-19 pandemic, Toast POS has proven invaluable for businesses by facilitating contactless curbside takeout operations and providing a user-friendly back-office POS solution.
Toast POS is utilized across various industries due to its reliability and extensive features. From inventory management to accounting and credit card processing downtime prevention, this comprehensive system streamlines workflows and helps businesses grow while saving costs. It serves as both a point-of-sale system for staff and a remote ordering system for customers in multiple location settings. Users have praised the reliable service provided by Toast along with the availability of an extensive FAQ section and dedicated customer support.
Efficient Card Processing: Several users have expressed that the ability to quickly swipe a card, pre-authorize it, and return it to the customer is highly beneficial. This feature enables smooth and efficient transactions.
Offline Transaction Support: The offline mode has been praised as an excellent feature by many reviewers. They appreciate how even in cases of internet downtime, all transactions are securely stored and automatically processed once connectivity is restored. This ensures that no sales are lost and allows for uninterrupted service.
Intuitive User Interface: Multiple reviewers have commended the user-friendly interface of the Toast POS App. They find it easy to navigate and train staff on. This indicates that the app simplifies the order-taking and payment process with its intuitive design.
Enrollment Process for Rewards Program: Some users have expressed frustration with the enrollment process for the rewards program, suggesting that it should be conducted online rather than in-store to avoid causing delays at the register.
Poor Quality of Hardware: Users have commonly complained about the subpar quality of the hardware provided by Toast, particularly mentioning difficulties in securely attaching the Elo system to the cash drawer.
Issues with ToastOO Delivery Platform: The ToastOO Delivery Platform has faced criticism from users regarding its requirement for a house number and a full 10-digit phone number. This has led to rejected orders and unnecessary time spent on phone calls with customers.
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