Toast POS - Overall Great System
I manage the backend database.
Starting at $69 per month
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What is Toast Point of Sale?
Toast Point of Sale is a cloud-based restaurant point of sale solution provided as the foundation for Toast's all in one restaurant management solution which supports payment processing, as well as customer care, gift cards and loyalty, as well as…
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Pricing
Starter
$69
Cloud
per month
Essentials
$99
Cloud
per month
Growth
$199
Cloud
per month
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Product Details
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- Competitors
- Tech Details
- FAQs
What is Toast Point of Sale?
Toast Point of Sale Competitors
Toast Point of Sale Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
Frequently Asked Questions
Toast Point of Sale is a cloud-based restaurant point of sale solution provided as the foundation for Toast's all in one restaurant management solution which supports payment processing, as well as customer care, gift cards and loyalty, as well as back of house and back office (HR, payroll, schedule and shift management, etc.).
The most common users of Toast Point of Sale are from Mid-sized Companies (51-1,000 employees).
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Reviews and Ratings
(36)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
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Toast POS is highly regarded for its ease of use, allowing users to conveniently update the system remotely from their smartphones or laptops. The handheld devices provided by Toast POS include card readers that can fit in an apron or back pocket, offering added convenience. Users appreciate that Toast POS handles its own credit card processing, eliminating the need for third-party involvement.
Integration is a key feature of Toast POS, connecting with various partners that offer services like mass texting and payroll processing. Customers have found the onboarding process efficient and the customer service team at Toast helpful. The digital POS system provides instant access to comprehensive sales reporting, enabling users to identify patterns and make quick operational adjustments. This functionality proves essential for sales projections, staff scheduling, and maintaining accessible transaction records.
Online ordering is made seamless through Toast POS, displaying customized menus on websites and automatically transmitting orders to the kitchen. The fully integrated loyalty/gift card program allows customers to easily purchase and receive digital gift cards. Users find it simple to make real-time price changes or edits with the system, and Toast provides well-produced training materials to support staff and managers.
Toast POS offers highly customizable reporting capabilities, enabling users to track employee sign-ins and outs and effortlessly generate payroll reports. The hardware setup process is convenient, as Toast sends professionals for equipment installation. During the COVID-19 pandemic, Toast POS has proven invaluable for businesses by facilitating contactless curbside takeout operations and providing a user-friendly back-office POS solution.
Toast POS is utilized across various industries due to its reliability and extensive features. From inventory management to accounting and credit card processing downtime prevention, this comprehensive system streamlines workflows and helps businesses grow while saving costs. It serves as both a point-of-sale system for staff and a remote ordering system for customers in multiple location settings. Users have praised the reliable service provided by Toast along with the availability of an extensive FAQ section and dedicated customer support.
Efficient Card Processing: Several users have expressed that the ability to quickly swipe a card, pre-authorize it, and return it to the customer is highly beneficial. This feature enables smooth and efficient transactions.
Offline Transaction Support: The offline mode has been praised as an excellent feature by many reviewers. They appreciate how even in cases of internet downtime, all transactions are securely stored and automatically processed once connectivity is restored. This ensures that no sales are lost and allows for uninterrupted service.
Intuitive User Interface: Multiple reviewers have commended the user-friendly interface of the Toast POS App. They find it easy to navigate and train staff on. This indicates that the app simplifies the order-taking and payment process with its intuitive design.
Enrollment Process for Rewards Program: Some users have expressed frustration with the enrollment process for the rewards program, suggesting that it should be conducted online rather than in-store to avoid causing delays at the register.
Poor Quality of Hardware: Users have commonly complained about the subpar quality of the hardware provided by Toast, particularly mentioning difficulties in securely attaching the Elo system to the cash drawer.
Issues with ToastOO Delivery Platform: The ToastOO Delivery Platform has faced criticism from users regarding its requirement for a house number and a full 10-digit phone number. This has led to rejected orders and unnecessary time spent on phone calls with customers.
Attribute Ratings
Reviews
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March 29, 2024
Toast POS - Overall Great System
Score 9 out of 10
Vetted Review
Verified User
Toast has been a lot better than Aloha. The system itself is more up-to-date. Aloha was more dated. The only thing I liked more about Aloha is the Loyalty program. Aloha Loyalty worked better by keeping track of when one account had comped a product and not allowing anything else to be comped under that account until the next day or week. There currently isn't a way in Toast to track that amount of detail in a loyalty program. Its more of an "honor system"
Toast POS vs. Aloha. Aloha data metrics were not as complete and comprehensive as Toast. Toast Software and hardware are more unreliable and not as durable as the Aloha POS system.
October 25, 2021
Toast use within Restaurant Setting
Score 7 out of 10
Vetted Review
Verified User
Toast is less elementary than Aloha and Focus which are very simple and old school. Toast is pretty on par with Square POS as far as function, however, Square is more aesthetically pleasing than Toast is.
May 25, 2021
Thumbs up!
[Toast is] much better.
February 07, 2021
Great POS - Ease of Use is Top Notch
Toast [Point of Sale] is an overall easier POS operating system to use from hourly employees to management to ownership.
February 01, 2021
Good for restaurants, not for retail
- Point of Success, Revel Systems and Upserve POS (formerly Breadcrumb)
Overall, Toast Point of Sale was the best system that fit all of our needs and wants in a POS system. For the past five years that we have used them, they have been constantly improving and truly have the best intentions for their customers. Every month they perform updates and are constantly adding new features for customers to utilize and maximize their investment.
February 01, 2021
Toast is a piece of cake!
The user interface is where it's at with Toast POS. And the fact that it's cloud-based is another selling point. We don't have to have a PC to "host" NCR Aloha, and we don't have to worry about the PC crashing or rebooting and kicking everyone off during the dinner rush. I don't think NCR integrates with anything either, its just clunky and old software. And don't get me started on support. Their support was so terrible and continues to be. I recently had to call them because of an old gift card that was in their system and I was transferred 5x and eventually was put on hold for 10 minutes before I hung up. Anyhow, Toast is MUCH cheaper, and because it's cloud based, you can access it anywhere! We pay less and get so much more
August 31, 2019
Worth Every Penny!
Toast simply had more useful options for a similar investment. It's made the process, as a manager, so much simpler and more productive.
- Ease of use
- More options for a similar cost
- Can be used offsite at festivals and events
- Can be accessed remotely so you don't have to be onsite to make adjustments
In my POS research I demo'ed with Revel, ToastPOS, In-Store POS, and Lavu. The main reason we chose Toast was because of the relative affordability, the ease of the interface, and expected ease in training employees how to use it.
February 11, 2019
Convenient, Well-Working Tablet Based POS System
Toast is far more convenient than any other POS system I have used in the past. It is more convenient for both the customer and the employee, with simple selections, a well-organized screen, excellent calibration, and the ability to add tips from the guest end without a signed check. I also like that it reduces the carbon footprint with less printed receipts.
December 19, 2018
Toast POS
- TouchPoint
When we originally chose Toast, it came down to 2 companies, Toast and TouchPoint. At the time, they had similar software features and company sizes. We ultimately chose Toast for 2 reasons. The first was Toast was a bit more developed and organized, and the second was the hardware. TouchPoint uses iPads as its terminal while Toast uses Android tablets. The Android platform, in my opinion, is much better for an enterprise POS product. There are more hardware options and flexibility.
August 17, 2018
Toast, an Excellent robust POS system
Toast was just a far more robust system, it had way more of what we wanted with reporting, inventory, and customer loyalty programs. It was a more expensive solution so it is understandable why it is more robust.
August 16, 2018
Toast - User Friendly - All In One!
I've used Touch Bistro, but honestly I used it for 6 months and Toast had a significant difference in performance. I have used Square POS in the past, and it has been amazing to use in the administrative way as well as customer wise though I preferred working on Toast for administrative use!
August 08, 2018
Toast is great
Toast is much more customizable to suit your restaurant setup & easier to make changes.
July 27, 2017
ALL IN FOR TOAST
- Breadcrumb
Toast is so much easier to use than Breadcrumb. The display is so much easier to navigate. The card readers are more quality with Toast. Chownow was hard because it had its own printer, different than our kitchen printer, for to go orders, but now with Toast's all in one ordering we get the to go orders sent to the kitchen with the same ease as if they were getting fired from the main floor.