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Toast Point of Sale

Toast Point of Sale

Overview

What is Toast Point of Sale?

Toast Point of Sale is a cloud-based restaurant point of sale solution provided as the foundation for Toast's all in one restaurant management solution which supports payment processing, as well as customer care, gift cards and loyalty, as well as…

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Recent Reviews

TrustRadius Insights

Toast POS is highly regarded for its ease of use, allowing users to conveniently update the system remotely from their smartphones or …
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TrustRadius Insights
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Reviewer Pros & Cons

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Verified User
Employee in Other
Wine and Spirits Company, 51-200 employees
Verified User
Manager in Other
Food & Beverages Company, 1001-5000 employees
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Pricing

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Starter

$69

Cloud
per month

Essentials

$99

Cloud
per month

Growth

$199

Cloud
per month

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Product Details

What is Toast Point of Sale?

Toast Point of Sale Competitors

Toast Point of Sale Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

Toast Point of Sale is a cloud-based restaurant point of sale solution provided as the foundation for Toast's all in one restaurant management solution which supports payment processing, as well as customer care, gift cards and loyalty, as well as back of house and back office (HR, payroll, schedule and shift management, etc.).

Adyen, Square POS, and Clover are common alternatives for Toast Point of Sale.

The most common users of Toast Point of Sale are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

(35)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Toast POS is highly regarded for its ease of use, allowing users to conveniently update the system remotely from their smartphones or laptops. The handheld devices provided by Toast POS include card readers that can fit in an apron or back pocket, offering added convenience. Users appreciate that Toast POS handles its own credit card processing, eliminating the need for third-party involvement.

Integration is a key feature of Toast POS, connecting with various partners that offer services like mass texting and payroll processing. Customers have found the onboarding process efficient and the customer service team at Toast helpful. The digital POS system provides instant access to comprehensive sales reporting, enabling users to identify patterns and make quick operational adjustments. This functionality proves essential for sales projections, staff scheduling, and maintaining accessible transaction records.

Online ordering is made seamless through Toast POS, displaying customized menus on websites and automatically transmitting orders to the kitchen. The fully integrated loyalty/gift card program allows customers to easily purchase and receive digital gift cards. Users find it simple to make real-time price changes or edits with the system, and Toast provides well-produced training materials to support staff and managers.

Toast POS offers highly customizable reporting capabilities, enabling users to track employee sign-ins and outs and effortlessly generate payroll reports. The hardware setup process is convenient, as Toast sends professionals for equipment installation. During the COVID-19 pandemic, Toast POS has proven invaluable for businesses by facilitating contactless curbside takeout operations and providing a user-friendly back-office POS solution.

Toast POS is utilized across various industries due to its reliability and extensive features. From inventory management to accounting and credit card processing downtime prevention, this comprehensive system streamlines workflows and helps businesses grow while saving costs. It serves as both a point-of-sale system for staff and a remote ordering system for customers in multiple location settings. Users have praised the reliable service provided by Toast along with the availability of an extensive FAQ section and dedicated customer support.

Efficient Card Processing: Several users have expressed that the ability to quickly swipe a card, pre-authorize it, and return it to the customer is highly beneficial. This feature enables smooth and efficient transactions.

Offline Transaction Support: The offline mode has been praised as an excellent feature by many reviewers. They appreciate how even in cases of internet downtime, all transactions are securely stored and automatically processed once connectivity is restored. This ensures that no sales are lost and allows for uninterrupted service.

Intuitive User Interface: Multiple reviewers have commended the user-friendly interface of the Toast POS App. They find it easy to navigate and train staff on. This indicates that the app simplifies the order-taking and payment process with its intuitive design.

Enrollment Process for Rewards Program: Some users have expressed frustration with the enrollment process for the rewards program, suggesting that it should be conducted online rather than in-store to avoid causing delays at the register.

Poor Quality of Hardware: Users have commonly complained about the subpar quality of the hardware provided by Toast, particularly mentioning difficulties in securely attaching the Elo system to the cash drawer.

Issues with ToastOO Delivery Platform: The ToastOO Delivery Platform has faced criticism from users regarding its requirement for a house number and a full 10-digit phone number. This has led to rejected orders and unnecessary time spent on phone calls with customers.

Attribute Ratings

Reviews

(1-15 of 15)
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March 29, 2024

Toast POS - Overall Great System

Verified User
Employee in Other
Wine and Spirits Company, 51-200 employees
Score 9 out of 10
Vetted Review
Verified User
Likelihood to Recommend
We have tasting room retail locations as well as a kitchen at one location. Its very user friendly for FOH staff members. Toast Point of Sale end of day close out when errors are made could use some work.
October 25, 2021

Toast use within Restaurant Setting

Verified User
Manager in Customer Service
Food & Beverages Company, 11-50 employees
Score 7 out of 10
Vetted Review
Verified User
Likelihood to Recommend
Worked well within the restaurant and as a website ordering system. But when using QR codes for a distanced service style during Covid, we did run into issues with guests starting open tabs rather than having to pay in full before receiving their food and drink. Gave more of a fast-food vibe, rather than a more refined dining experience.
February 01, 2021

Good for restaurants, not for retail

Jonathan Schroeter | TrustRadius Reviewer
Jonathan Schroeter
Director Of Operations
IL Primo Pizza & Wings (Restaurants, 51-200 employees)
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Toast Point of Sale is strictly good for restaurants and not for retail. They seem to do a great job covering all bases from pizzerias to James Beard restaurants and some high profile franchises. If you are hands on, this is for you. If you're someone who wants someone else to do your job, this product is not for you.
February 01, 2021

Toast is a piece of cake!

EH
Elizabeth Hyman
Director of Operations
Kome Sushi Kitchen (Restaurants, 11-50 employees)
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
For restaurants it's great, and that's the only scenario I'm really use to seeing it. However I do have to say that during Christmas time, our city has a craft bizarre where local artists are featured and sell their wares, and this Bizarre was using Toast POS. Therefore, I think it can really span across all avenues. It's great because of how it categorizes menus, and how you can run reports like a p-mix to see your top sellers, and bottom sellers, etc. The more I think of it, now, really any business that sells something and needs to track those sales, could use this POS. A tire store? Sure. A hat shop? Absolutely. The great thing about Toast is that it is just SO customizable! You can even make the buttons different colors, that's how customizable it is. Lastly, the ability to sell online has been a game-changer. I wish there was a little bit better formatting for online ordering, but really, you can add pictures, descriptions, modifiers, use discount codes, and accept gift cards all online. We didn't have to build out an online store, we just had to build out our menu buttons and we were all set.
August 31, 2019

Worth Every Penny!

Jayelynn Willman | TrustRadius Reviewer
Jayelynn Willman
General Manager
12 West Brewing Co. (Food & Beverages, 11-50 employees)
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
This software simply speeds up the process for staff and customers on all ends.
  • You can be logged into multiple devices at the same time if you are trying to close out multiple tables.
  • You can setup the feedback option so that guests can fill it our immediately after signing. If it's a bad review, the contact person will get an email with the details instantly.
  • You can pre-authorize credit cards so that guests can hold onto them. This decreased our walk-outs tremendously as our guests pay for food separately from a different vendor.
May 08, 2019

Toast POS: affordable, but lacking common-sense features

Erin Thorp | TrustRadius Reviewer
Erin Thorp
Finance Manager
Boss Lady Pizza (Restaurants, 11-50 employees)
Score 4 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
At this time, I would honestly not recommend ToastPOS for a restaurant like ours; a quick-serve pizza-by-the-slice shop, offering Delivery, open late-night, with a lot of rowdy college students as customers. The wear-and-tear on the hardware alone is a big concern, as Toast's hardware solutions are not great (they want us to attach our Register Screen to our Cash Drawer using velcro..?). Support is rarely available when we need them most (3am). The workflow of the Delivery Queue platform needs some work to become more efficient, as there isn't much room for error/fixing mistakes is difficult. And most specifically, I would not recommend adding the Toast Online Ordering feature as it is the most non-user-friendly online ordering front-end & back-end that I have worked with in my 10 years with restaurants. The releasing of improvements/upgrades/features is also incredibly slow as far as tech goes.

I think ToastPOS would be better suited for a more calm, table-service environment, with a bar, and with many food prep stations. Restaurants like this would find some Toast features (that we don't use) very useful, such as Kitchen Display Screens, printing tickets at different Prep Stations, swiping customer payments at their tables, and allowing customers to open bar tabs.
February 11, 2019

Convenient, Well-Working Tablet Based POS System

Jennifer Dryer | TrustRadius Reviewer
Jennifer Dryer
Assistant General Manager
SusieCakes Bakeries (Food & Beverages, 201-500 employees)
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
The Toast system is extremely convenient at guest checkouts. This makes the most sense in quick service areas, where there is not a full service sit down experience. This allows for quick checkouts and opportunities for tips for great service. It also makes sense in businesses where guests are at least minimally tech savvy to understand the system when signing with a fingertip, selecting tip, and selecting receipt type. This would not make sense at a fine dining location or a retail outlet. It is definitely created for quick service food outlets that give higher service than a fast food joint.
December 19, 2018

Toast POS

Jonathan Arbitman | TrustRadius Reviewer
Jonathan Arbitman
Sr. Technology Services Manager
Protein Bar (Food & Beverages, 201-500 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
I've been working with Toast since an early stage of the product. I've seen it grow from a small, slightly buggy product to a robust, well-built system. They have learned from their misgivings and really stepped up to keep in line with customer needs.
August 17, 2018

Toast, an Excellent robust POS system

Nathan Kung | TrustRadius Reviewer
Nathan Kung
Applications Analyst
Rapid City Regional Hospital (Hospital & Health Care, 1-10 employees)
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend

Solid POS system, love the time tracking and reporting. It has made my life pretty easy from a payroll and accounting standpoint.

Having trouble getting the Inventory system working, I hate that I can't change the time that automatic reports are sent.

August 16, 2018

Toast - User Friendly - All In One!

Verified User
Administrator in Sales
Restaurants Company, 51-200 employees
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Toast is used best in a more casual dining setting, for instance an Olive Garden or a Chile's with a more family feel. I believe Toast is not suitable for fine dining. The psychographics for this environment are typically people that are looking for and want more of a luxurious face to face interaction.
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