Toast POS - Overall Great System
I manage the backend database.
Starting at $69 per month
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What is Toast Point of Sale?
Toast Point of Sale is a cloud-based restaurant point of sale solution provided as the foundation for Toast's all in one restaurant management solution which supports payment processing, as well as customer care, gift cards and loyalty, as well as…
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Pricing
Starter
$69
Cloud
per month
Essentials
$99
Cloud
per month
Growth
$199
Cloud
per month
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Product Details
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- Competitors
- Tech Details
- FAQs
What is Toast Point of Sale?
Toast Point of Sale Competitors
Toast Point of Sale Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
Frequently Asked Questions
Toast Point of Sale is a cloud-based restaurant point of sale solution provided as the foundation for Toast's all in one restaurant management solution which supports payment processing, as well as customer care, gift cards and loyalty, as well as back of house and back office (HR, payroll, schedule and shift management, etc.).
The most common users of Toast Point of Sale are from Mid-sized Companies (51-1,000 employees).
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(35)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
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Toast POS is highly regarded for its ease of use, allowing users to conveniently update the system remotely from their smartphones or laptops. The handheld devices provided by Toast POS include card readers that can fit in an apron or back pocket, offering added convenience. Users appreciate that Toast POS handles its own credit card processing, eliminating the need for third-party involvement.
Integration is a key feature of Toast POS, connecting with various partners that offer services like mass texting and payroll processing. Customers have found the onboarding process efficient and the customer service team at Toast helpful. The digital POS system provides instant access to comprehensive sales reporting, enabling users to identify patterns and make quick operational adjustments. This functionality proves essential for sales projections, staff scheduling, and maintaining accessible transaction records.
Online ordering is made seamless through Toast POS, displaying customized menus on websites and automatically transmitting orders to the kitchen. The fully integrated loyalty/gift card program allows customers to easily purchase and receive digital gift cards. Users find it simple to make real-time price changes or edits with the system, and Toast provides well-produced training materials to support staff and managers.
Toast POS offers highly customizable reporting capabilities, enabling users to track employee sign-ins and outs and effortlessly generate payroll reports. The hardware setup process is convenient, as Toast sends professionals for equipment installation. During the COVID-19 pandemic, Toast POS has proven invaluable for businesses by facilitating contactless curbside takeout operations and providing a user-friendly back-office POS solution.
Toast POS is utilized across various industries due to its reliability and extensive features. From inventory management to accounting and credit card processing downtime prevention, this comprehensive system streamlines workflows and helps businesses grow while saving costs. It serves as both a point-of-sale system for staff and a remote ordering system for customers in multiple location settings. Users have praised the reliable service provided by Toast along with the availability of an extensive FAQ section and dedicated customer support.
Efficient Card Processing: Several users have expressed that the ability to quickly swipe a card, pre-authorize it, and return it to the customer is highly beneficial. This feature enables smooth and efficient transactions.
Offline Transaction Support: The offline mode has been praised as an excellent feature by many reviewers. They appreciate how even in cases of internet downtime, all transactions are securely stored and automatically processed once connectivity is restored. This ensures that no sales are lost and allows for uninterrupted service.
Intuitive User Interface: Multiple reviewers have commended the user-friendly interface of the Toast POS App. They find it easy to navigate and train staff on. This indicates that the app simplifies the order-taking and payment process with its intuitive design.
Enrollment Process for Rewards Program: Some users have expressed frustration with the enrollment process for the rewards program, suggesting that it should be conducted online rather than in-store to avoid causing delays at the register.
Poor Quality of Hardware: Users have commonly complained about the subpar quality of the hardware provided by Toast, particularly mentioning difficulties in securely attaching the Elo system to the cash drawer.
Issues with ToastOO Delivery Platform: The ToastOO Delivery Platform has faced criticism from users regarding its requirement for a house number and a full 10-digit phone number. This has led to rejected orders and unnecessary time spent on phone calls with customers.
Attribute Ratings
Reviews
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March 29, 2024
Toast POS - Overall Great System
Score 9 out of 10
Vetted Review
Verified User
- I wish there are a way to permanently delete items from the database instead of just archiving
- I wish there was a way to remove old locations that are no longer in use for my company completely from view.
- The system overall is easy to navigate and make changes to.
- Negative ROI due to the unreliability of the software
- Negative ROI due to the quality of the hardware
October 25, 2021
Toast use within Restaurant Setting
Score 7 out of 10
Vetted Review
Verified User
- Was able to provide our own takeout option as opposed to only having third-party services for this, which saved us money in fees to those companies.
May 25, 2021
Thumbs up!
- Allowing online ordering.
- Online ordering menu syncs with our app.
- Ease of use with updating menus.
February 07, 2021
Great POS - Ease of Use is Top Notch
- Quick menu updates across all restaurants
- Table side order entry is efficient
February 01, 2021
Good for restaurants, not for retail
- Offline mode has helped with ROI, as we are still able to process credit cards, whereas before we could not and would have to accept cash only.
- A streamlined and integrated online ordering platform has cut down on the need of a third-party platform.
- Customer loyalty program has really motivated customers to order more often with higher ticket averages.
February 01, 2021
Toast is a piece of cake!
- We were able to continue to operate during COVID-19! If it weren't for online ordering, we would have had to close. We are a high volume restaurant. Taking phone orders isn't an option. We only took a 30% hit in sales due to COVID, and we are so lucky.
- The online portal has allowed us to really turn more attention on customizing the items for better reporting purposes. Also, it integrates with 3rd party food delivery services so thats also a huge plus
- They integrate with our accounting software as well, so another added benefit is the time saved with all the data being shared between the two. Gone are the days of entering in sales and labor. IT's all integrated!
August 31, 2019
Worth Every Penny!
- It's improved customers service by staff being able to log into different devices under the same login.
- If there is a credit card issue, I only have to deal with Toast rather than having to deal with a third party vendor. No more being on hold with two different companies to see which one can actually help me.
- You can customize the main terminal with photos of specials which helps staff upsell during the checkout process.
- Switching from pen & paper to a digital POS system has been absolutely vital for the growth of our restaurant, and we are grateful for Toast to helping us make that transition. Allowing orders to be placed on a direct online ordering platform that are automatically entered into the POS system saves countless labor. Toast allows us 24/7 access to sales reporting and statistics that help us to make important decisions at the shop every day regarding scheduling staff, ordering food, removing items from our menu that are not selling well, when the best time to close is, etc. Given that ToastPOS is the only POS we've tried, I unfortunately can't speak to whether ToastPOS is better or worse than alternatives. All I know is it was the most affordable option for a small, single-location, locally-owned restaurant, with the best-looking user interface, and I'm glad we made the switch to digital! And all I can compare ToastPOS to what I believe a POS system *should* be. As you can see from my review, I have a myriad of suggestions for improvement that we haven't seen much progress on in our 3+ years with the company, but given their recent funding, I am hoping that will change in 2019.
February 11, 2019
Convenient, Well-Working Tablet Based POS System
- Toast has impacted employee morale with an implemented tip system for credit card charges. This helps us continue to provide excellent guest service when the employees are excited and ready to work for a great guest experience for an additional incentive.
- Toast has created a more seamless, easy checkout experience for the guest, allowing for better connection with the staff, and a more enjoyable experience, keeping them coming back.
- Toast has confused some guests that are not tech-savvy and do not understand how the system works, making them uncomfortable when the employee must walk them through how to select a tip option and how to print a receipt. This makes them not want to use cards in our business and could reduce these type of customers.
December 19, 2018
Toast POS
- We've reduced our overall cost of hardware.
- Our recurring software and hardware maintenance costs have been greatly reduced.
- We've found that training on the system is much faster and easier than with our legacy big box.
August 17, 2018
Toast, an Excellent robust POS system
- Credit Card processing through Toast was extremely affordable, our costs for processing dropped by an amount that completely off-set the monthly fees associated with being a Toast customer.
August 16, 2018
Toast - User Friendly - All In One!
- Cloud based back office so I can check it on the go makes it easy to check in on accounting numbers throughout the day.
August 08, 2018
Toast is great
- Owners are able to monitor what menu items are selling the most making it easier to delete items & add new ones.
- Gives us a clearer picture of what's going on a daily basis even if we're not there.
July 27, 2017
ALL IN FOR TOAST
- We are saving money with Toast. We used to pay 150/mo for Breadcrumb and 150/mo for Chownow (online ordering. Now we pay less than both of them combined for a POS that does it all in one.
- It has saved us money with the detailed inventory it keeps of our products. It is super easy to log in quantities as well.
- We are doing so much more in take out business with the online ordering feature and keeping track is so much easier with Toast.