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TOPdesk

TOPdesk

Overview

What is TOPdesk?

TOPdesk is the flagship highly-modular cloud-based or installed ITSM service desk and asset management solution from the Dutch company of the same name, for enterprise companies.

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Recent Reviews

TOPdesk Review

9 out of 10
March 06, 2024
We use TOPdesk for employees and students. The onboarding of employees was not digital with us and we have now automated this by means of …
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TOPdesk review

10 out of 10
March 04, 2024
We use TOPdesk for various ends, to catalog our incidents, the change request and for asset management, this works fantastic as we were …
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TOPdesk review

7 out of 10
February 23, 2024
Incentivized
We use TOPdesk as our ticket management system. For all of the support questions of the customers we make tickets, which are uses by the …
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TOP! Desk

8 out of 10
September 12, 2023
I’m using TOPDesk as an operator for user issues, incidents and changes related to campus real estate for TU Delft
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TOPdesk

8 out of 10
August 21, 2023
TOPdesk is used to manage internal services and host reservations
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 13 features
  • Self-service tools (168)
    8.6
    86%
  • Configuration mangement (141)
    8.6
    86%
  • Organize and prioritize service tickets (182)
    8.3
    83%
  • ITSM reports and dashboards (148)
    7.7
    77%

Reviewer Pros & Cons

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Pricing

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Unavailable

What is TOPdesk?

TOPdesk is the flagship highly-modular cloud-based or installed ITSM service desk and asset management solution from the Dutch company of the same name, for enterprise companies.

Entry-level set up fee?

  • Setup fee optional
For the latest information on pricing, visithttp://www.topdesk.com/us/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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What is Jira Service Management?

Jira Service Management (formerly Jira Service Desk, now including features from the former Mindville Insight, acquired by Atlassian in June 2020) is a service desk software that is purpose-built for IT, service, and support teams. The software provides everything IT and support teams need out-of…

What is Microsoft System Center?

Microsoft System Center Suite is a family of IT management software for network monitoring, updating and patching, endpoint protection with anti-malware, data protection and backup, ITIL- structured IT service management, remote administration and more. It is available in two editions: standard…

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Features

Incident and problem management

Streamlining ticketing and service restoration processes

8.2
Avg 8.2

ITSM asset management

Managing all IT assets and enforcing policy rules

8.3
Avg 8.2

Change management

Ensuring standardized processes for making changes to IT infrastructure

8
Avg 8.4
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Product Details

What is TOPdesk?

TOPdesk is a service management solution that aims to help users improve customer communication, manage workflows and keep track of assets. According to the vendor, the software is simple and attractive, making it pleasant to use and quick to adopt. On-premises and SaaS deployments are available.

TOPdesk:
  • Is suitable for IT, FM or HR.
  • Includes integrations with other packages.

TOPdesk Features

Incident and problem management Features

  • Supported: Organize and prioritize service tickets
  • Supported: Expert directory
  • Supported: Service restoration
  • Supported: Self-service tools
  • Supported: Subscription-based notifications
  • Supported: ITSM collaboration and documentation
  • Supported: ITSM reports and dashboards

ITSM asset management Features

  • Supported: Configuration mangement
  • Supported: Asset management dashboard
  • Supported: Policy and contract enforcement

Change management Features

  • Supported: Change requests repository
  • Supported: Change calendar
  • Supported: Service-level management

Additional Features

  • Supported: Resource Plan Board
  • Supported: Operations Management
  • Supported: Open API
  • Supported: Integrations Market Place
  • Supported: Reservations Management

TOPdesk Technical Details

Deployment TypesOn-premise, Software as a Service (SaaS), Cloud, or Web-Based
Operating SystemsWindows, Linux
Mobile ApplicationApple iOS, Android, Windows Phone, Mobile Web
Supported CountriesGlobal
Supported LanguagesEnglish, Spanish, German, French, Portuguese, Dutch, Danish, Swedish, Hungarian, Italian, Polish, Norwegian

Frequently Asked Questions

TOPdesk is the flagship highly-modular cloud-based or installed ITSM service desk and asset management solution from the Dutch company of the same name, for enterprise companies.

Reviewers rate Self-service tools and Configuration mangement highest, with a score of 8.6.

The most common users of TOPdesk are from Mid-sized Companies (51-1,000 employees).

TOPdesk Customer Size Distribution

Consumers0%
Small Businesses (1-50 employees)5%
Mid-Size Companies (51-500 employees)55%
Enterprises (more than 500 employees)40%
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Comparisons

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Reviews and Ratings

(388)

Attribute Ratings

Reviews

(1-25 of 123)
Companies can't remove reviews or game the system. Here's why
Joost Oostindie | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
TOPdesk is an easy to implement tool, with premade modules that you can purchase (based on different packages) which will suit your ITSM (IT service management) needs. With a standard for Incident Management, Change management, Asset management and a Self Service Portal you have all your basic ITSM needs. There are easy to build forms, for the self service portal. A standard import for asset management and users (for example with Azure/AD) and they offer assistance in setting up all of the modules and integrations. TOPdesk offers a good solution and user experience when it comes to the Self Service part and has by far the best ITSM tool to work with for end users and operators. In comparison to the other tools, it's ease of use and flexibility are far greater than any other. I would recommend TOPdesk to all mid to large scale organizations, for its user friendly interface, great options and strong support and consultancy.

Lastly they have a wide range of knowledge items available for anyone that manages the tool, which make it really accessible to manage as well.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Compared to Horizon, Freshdesk and ServiceNow IT Service Management, TOPdesk offers a much finer user interface. I also find the different modules and clarity much nicer to use. Automation and Asset Management have also had an update, making these much nicer to use as well.
Score 9 out of 10
Vetted Review
Verified User
This one I cannot answer because TOPdesk was evaluated and implemented before I started at the company. There has not been such a process while I'm here.
Kevin Stouthandel | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Different departments can use Topdesk (IT, HR, Facility) where other applications only focus on one of them.
Assetmanagement can't be done by some.
No modules to add incidents and changes. All are created as the same item.
June 21, 2023

Topdesk is TOP

Score 8 out of 10
Vetted Review
Verified User
Incentivized
Topdesk is not ideally used for Jira Project management, Its not user friendly in the way Jira has a more user friendly approach regarding sprint planning and regarding a Kan Ban board. Furthermore Topdesk has a lot of addons that need to be bought. In Jira you can add and customize as you like. In that approach its more of a Do it Yourself package. Furthermore we see that Atlassian as a company as a whole has way more integrated features. Think of confluence. Its a one stop solution regarding change management, Project management, Contract management and a really useful information managent tool
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Service desk and contract management function of TopDesk better suits the hospital needs, asset management for medical equipment, mainly preventative and corrective maintenance and risk based prioritization, is better suited in Ultimo
Score 8 out of 10
Vetted Review
Verified User
They have made a connection between the two software platforms, but there is a lot to improve on connectivity. I feel like we only use the basic possibilities that these two can provide.
Topdesk has been slected via a european marktresearch based on a PVE.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
TOPdesk is far more user friendly. TOPdesk is also more focused on our organization . Not too com plex and also not much people in facilities working to manage with the systems.
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