TrustRadius
TOPdesk is the flagship highly-modular cloud-based or installed ITSM service desk and asset management solution from the Dutch company of the same name, for enterprise companies.https://dudodiprj2sv7.cloudfront.net/product-logos/DY/sg/CARZX2SALMK8.JPEGTopdesk a must doWe use topdesk for SLA and IT ticketing system. Also our complete inventory, both IT and facility is stored in Topdesk,,Servicedesk ticketing ITIL based IT calls Change management Reservation system,User management Administration tasks,9,More self service Beltter overview over whats happening in IT ROI because of better workload overview,,8,5,Ticketing system Reservations change management knowledge system,9Implementing a first ticketing system in our organizationWe are using TOPdesk to receive IT Incidents and Change Orders from our users in the Offices in Germany, Spain, Italy, Turkey, and Poland.,500,Easy to enter tickets by mail from the users. TOPdesk could be used directly out of the box. SaaS makes it easy to setup it up and scales within the region. Excellent support during and after the go-live by the people from TOPdesk.,SaaS implementation could be easier if it would be done by TOPdesk as an extra service. My IT department had some difficulties due to lack of knowledge in this area.,10,Eases the handling of J-SOX Replacement of Excel Files The higher efficiency of technicians No user request get lost anymore,Service-Now,10,2,Incidents Change Order SAP Events,Event Management New Employee Employee Departure,Asset Management Self Service Portal Full Change Management,9,Micro Focus ZENworks Suite, Eset Smart Security, IBM Notes,Yes,Price Product Features Product Usability Prior Experience with the Product Existing Relationship with the Vendor,No, not at all.,Vendor implemented,Yes,Change management was a major issue with the implementation,SAAS implementation on our side, due to missing experience with SAAS Not up to date nor complete filled AD WAN bandwidth (100-200 MBit/s) upgrade was needed,8,The entire implementation process and the project management was excellent.,Incident Management Change Management Event Management,na na na,Yes, but I don't use it,9Topdesk, Easy and effectiveWe are using TOPdesk to service our customers and manage our devices.,12,managing incidents hardware configuration self service portal,Mobile apps where you can sign a signature by the customer.,8,We just need to have a system which has the ability to make, monitor and solve incidents and we know TOPdesk is best doing that. For configuration management, it saves a lot of time to figure out who has a specific laptop.,Avast Managed Workplace RMM,8,300,problems with office 365 problems with windows 10 problems with office 2016,we use TOPdesk as designed,maybe we are going to use project management,8,Avast Managed Workplace RMM, Microsoft System Center,Not Sure,Price Product Reputation,It would come out the same.,Vendor implemented,No,there were no issues during implementation,8,No,No,We had none.,creating incidents creating objects,creating new brands creating new type numbers,Yes,8TOPdesk ViewIt's used by our service desk as a ticket system and for configuration management,,Easy to use Easy to change settings, so it's helping with doing business with more efficiency Possible to use forms with our own company branding,I don't know!,7,We spend less time on registering tickets and solve problems,8,6,ticket system spend less time overview,Growing with our business We must have a better registration tool then we did have [previously],App for smartphone,9,Microsoft Azure,Yes,Product Usability Product Reputation Third-party Reviews,I should do the same thing. also now we can get more review information by internet then before,,Implemented in-house,No,Change management was a small part of the implementation and was well-handled,making a branded service rapport,7,No,Sorry, but we never did have a critical moment. When we started with Topdesk, it was excellent how the support us.,make a new ticket search engine,reporting time management,7
Windows, Linux
TOPdesk
207 Ratings
Score 8.0 out of 101
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TOPdesk
207 Ratings
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Score 8.0 out of 101
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Reviews (1-4 of 4)
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Frans Kool profile photo
September 19, 2018

User Review: "Topdesk a must do"

Score 9 out of 10
Vetted Review
Verified User
Review Source

Likelihood to Renew

9
Read Frans Kool's full review
Karl Schuele profile photo
April 16, 2018

TOPdesk Review: "Implementing a first ticketing system in our organization"

Score 10 out of 10
Vetted Review
Verified User
Review Source

Likelihood to Renew

9
Fully satisfied so far with the product and the support.
Read Karl Schuele's full review
Bart Wessels profile photo
June 04, 2018

User Review: "Topdesk, Easy and effective"

Score 8 out of 10
Vetted Review
Verified User
Review Source

Likelihood to Renew

8
we like the product
Read Bart Wessels's full review
Gert de Jong profile photo
March 28, 2018

User Review: "TOPdesk View"

Score 7 out of 10
Vetted Review
Verified User
Review Source

Likelihood to Renew

9
We are happy now with TOPdesk. Als,o we will recommend it.
Read Gert de Jong's full review

Feature Scorecard Summary

Organize and prioritize service tickets (97)
8.2
Expert directory (65)
6.6
Service restoration (61)
7.4
Self-service tools (90)
8.0
Subscription-based notifications (72)
7.4
ITSM collaboration and documentation (75)
7.6
ITSM reports and dashboards (78)
6.9
Configuration mangement (79)
7.1
Asset management dashboard (69)
7.6
Policy and contract enforcement (58)
6.8
Change requests repository (72)
7.9
Change calendar (64)
6.9
Service-level management (65)
7.1

About TOPdesk

Excellent service management made easy
TOPdesk is a service management solution that aims to help users improve customer communication, manage workflows and keep track of assets. According to the vendor, the software is simple and attractive, making it pleasant to use and quick to adopt. On-premises and SaaS deployments are available.

4 key differentiators:
1. Easy to use, quick to set up
2. Suitable for IT, FM or HR.
3. Seamless integrations with other packages.
4. Guaranteed service excellence.
5.Attractive and flexible licensing model TOPdesk has 20+ years experience in helping 5000+ organizations worldwide deliver the best service.

TOPdesk Features

Incident and problem management Features
Has featureOrganize and prioritize service tickets
Has featureExpert directory
Has featureService restoration
Has featureSelf-service tools
Has featureSubscription-based notifications
Has featureITSM collaboration and documentation
Has featureITSM reports and dashboards
ITSM asset management Features
Has featureConfiguration mangement
Has featureAsset management dashboard
Has featurePolicy and contract enforcement
Change management Features
Has featureChange requests repository
Has featureChange calendar
Has featureService-level management
Additional Features
Has featureResource Plan Board
Has featureOperations Management
Has featureOpen API
Has featureIntegrations Market Place
Has featureReservations Management

TOPdesk Video

The Total Economic Impact™ Of TOPdesk Enterprise is an October 2016 commissioned study conducted by Forrester Consulting on behalf of TOPdesk. For more information: page.topdesk.com/tei

TOPdesk Integrations

Bomgar Remote Support Software, Snow License Manager, QlikView, Qlik Sense, Lansweeper, Nagios, Okta, Microsoft Azure, Microsoft BI, Microsoft Dynamics NAV, OneLogin, Microsoft System Center, Microsoft System Center Configuration Manager, Skype for Business (formerly Lync), Ivanti IT Asset Management Suite (formerly LANDESK IT Asset Management Suite), Ivanti Endpoint Manager (formerly LANDESK Management Suite), Microsoft Dynamics 365 (formerly Microsoft Dynamics CRM), RES Service Automation, Microsoft Active Directory, UMRA Access & Identity Management, Mavim Rules, ISM

TOPdesk Competitors

Pricing

Has featureFree Trial Available?Yes
Does not have featureFree or Freemium Version Available?No
Has featurePremium Consulting/Integration Services Available?Yes
Entry-level set up fee?Optional

TOPdesk has a unique license model: - Modular: Select the modules you need and easily expand as your business grows - Saas or On premise - Unlimited number of assets. Successful asset management should not be dependent on the license of your product. - End users OR service agents based, whichever fits your situation best. If you are looking for flexibility in the number of agents for e.g. extra busy times of the year, the flexible end user license lets you add agents without any restrictions, no day passes needed.

TOPdesk Customer Size Distribution

Consumers
0%
Small Businesses (1-50 employees)
5%
Mid-Size Companies (51-500 employees)
55%
Enterprises (> 500 employees)Enterprises (> 500 employees)
40%

TOPdesk Support Options

 Free VersionPaid Version
Phone
Live Chat
Email
Social Media
Video Tutorials / Webinar
Forum/Community
FAQ/Knowledgebase

TOPdesk Technical Details

Deployment Types:On-premise, SaaS
Operating Systems: Windows, Linux
Mobile Application:Apple iOS, Android, Windows Phone, Mobile Web
Supported Countries:Global
Supported Languages: English, Spanish, German, French, Portuguese, Dutch, Danish, Swedish, Hungarian, Italian, Polish, Norwegian