TOPdesk Review
TOPdesk is used for incidents, like facility problems e.g. a broken toilet, internet not working, computer authorization, application …
Overview
What is TOPdesk?
TOPdesk is the flagship highly-modular cloud-based or installed ITSM service desk and asset management solution from the Dutch company of the same name, for enterprise companies.
Recent Reviews
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Popular Features
- Self-service tools (179)8.484%
- Organize and prioritize service tickets (193)8.282%
- ITSM collaboration and documentation (147)8.282%
- ITSM reports and dashboards (155)7.474%
Reviewer Pros & Cons
Pricing
N/A
Unavailable
What is TOPdesk?
TOPdesk is the flagship highly-modular cloud-based or installed ITSM service desk and asset management solution from the Dutch company of the same name, for enterprise companies.
Entry-level set up fee?
- Setup fee optional
For the latest information on pricing, visithttp://www.topdesk.com/us/pricing
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Would you like us to let the vendor know that you want pricing?
83 people also want pricing
Alternatives Pricing
What is Jira Service Management?
Jira Service Management (formerly Jira Service Desk, now including features from the former Mindville Insight, acquired by Atlassian in June 2020) is a service desk software that is purpose-built for IT, service, and support teams. The software provides everything IT and support teams need out-of…
What is Microsoft System Center?
Microsoft System Center Suite is a family of IT management software for network monitoring, updating and patching, endpoint protection with anti-malware, data protection and backup, ITIL- structured IT service management, remote administration and more. It is available in two editions: standard…
Features
Return to navigation
Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is TOPdesk?
TOPdesk is a service management solution that aims to help users improve customer communication, manage workflows and keep track of assets. According to the vendor, the software is simple and attractive, making it pleasant to use and quick to adopt. On-premises and SaaS deployments are available.
- Is suitable for IT, FM or HR.
- Includes integrations with other packages.
TOPdesk Features
Incident and problem management Features
- Supported: Organize and prioritize service tickets
- Supported: Expert directory
- Supported: Service restoration
- Supported: Self-service tools
- Supported: Subscription-based notifications
- Supported: ITSM collaboration and documentation
- Supported: ITSM reports and dashboards
ITSM asset management Features
- Supported: Configuration mangement
- Supported: Asset management dashboard
- Supported: Policy and contract enforcement
Change management Features
- Supported: Change requests repository
- Supported: Change calendar
- Supported: Service-level management
Additional Features
- Supported: Resource Plan Board
- Supported: Operations Management
- Supported: Open API
- Supported: Integrations Market Place
- Supported: Reservations Management
TOPdesk Integrations
- Snow License Manager
- QlikView
- Qlik Sense
- Lansweeper
- Nagios Core
- The Okta Identity Cloud
- Microsoft Azure
- OneLogin by One Identity
- Microsoft System Center
- Microsoft BI (MSBI)
- Microsoft Dynamics 365 Business Central
- Skype for Business, now part of Microsoft Teams
- Microsoft Dynamics 365
- BeyondTrust Remote Support
- Microsoft Intune
- Ivanti Neurons for ITAM
- Ivanti Endpoint Manager
- Microsoft Entra ID
- Ivanti Automation
- Tools4ever UMRA
- Mavim
- ERP Solutions by ISM
TOPdesk Competitors
TOPdesk Technical Details
| Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Windows, Linux |
| Mobile Application | Apple iOS, Android, Windows Phone, Mobile Web |
| Supported Countries | Global |
| Supported Languages | English, Spanish, German, French, Portuguese, Dutch, Danish, Swedish, Hungarian, Italian, Polish, Norwegian |
Frequently Asked Questions
TOPdesk is the flagship highly-modular cloud-based or installed ITSM service desk and asset management solution from the Dutch company of the same name, for enterprise companies.
ServiceNow IT Service Management, Planon Universe, and Cherwell Service Management are common alternatives for TOPdesk.
Reviewers rate Self-service tools and Configuration mangement highest, with a score of 8.4.
The most common users of TOPdesk are from Mid-sized Companies (51-1,000 employees).
TOPdesk Customer Size Distribution
| Consumers | 0% |
|---|---|
| Small Businesses (1-50 employees) | 5% |
| Mid-Size Companies (51-500 employees) | 55% |
| Enterprises (more than 500 employees) | 40% |
Comparisons
Compare with
Reviews and Ratings
(406)Attribute Ratings
Reviews
(26-50 of 132)Companies can't remove reviews or game the system. Here's why
June 21, 2023
Very happy to use TOPdesk
No other comparisons..
June 21, 2023
Great and easy to use!
Both were older and more focused on CMDB than processing tickets.
TopDesk has a better full suite for the business.
June 21, 2023
Great value to an organization with a care focus and needs technology to go ahead in the future
June 19, 2023
A platform that we cant do without
Score 8 out of 10
Vetted Review
Verified User
They have made a connection between the two software platforms, but there is a lot to improve on connectivity. I feel like we only use the basic possibilities that these two can provide.
Topdesk has been slected via a european marktresearch based on a PVE.
Topdesk has been slected via a european marktresearch based on a PVE.
Score 10 out of 10
Vetted Review
Verified User
It’s definitely easy to use, that would be the best example of what the main positive thing is about TD
The organization selected Topdesk. It’s a large organization en this is helping the departments to get overview about thing they got to do.
June 16, 2023
Topdesk can be used in more ways that shown
Not applicable
June 13, 2023
TOPdesk brings our company to the next levvel
TOPdesk is far more user friendly. TOPdesk is also more focused on our organization . Not too com plex and also not much people in facilities working to manage with the systems.
June 12, 2023
Easy to use for every one
Score 9 out of 10
Vetted Review
Verified User
It’s a very good product, easy to use.
June 12, 2023
Best and easiest to use ARP system.
Score 10 out of 10
Vetted Review
Verified User
The people at TOPdesk are super friendly and willing to implement and change on site. We have multiple PL allocated to our office on site.
June 12, 2023
Helping TU Delft run the business
- 1Factory
December 22, 2022
TOPdesk is TOPs in the field of Helpdesk/Knowledge Base systems.
TOPdesk required a significant outlay in terms of planning and time for implementation, but having the correct plans in place simplifies things for the end user, both through self-service and for the front-line operators that resolve support requests. The flexibility of TOPdesk in terms of branding and customization of messaging allows our organization to do more with less while staying on message about providing support. The additional modules to expand TOPdesk into asset and facility management, as well as handling change processes like hiring new staff, or tracking the removal of former staff access via change management allows an organizations IT department extend TOPdesk into many other departments, including HR and facilities, providing a single point of contact for users across an organization.
December 19, 2022
TOPdesk: TOPproduct, TOPservice
Servicenow is quite complex to administrate and configure. And not so easy to implement and use like TOPdesk.Microsoft Dynamics works fine for internal services, but not excellent for use with customers who are located outside the company (external customers).TOPdesk on the other hand is flexibele and you only have three kinds of subscriptions, which makes TOPdesk very transparent.
December 14, 2022
Top of the charts with TOPdesk
I was sold on the price, customizability and ease of use for Topdesk.
November 03, 2022
TOP(desk) shelf product and service!
TopDesk has many more options, email notifications was a requirement.
October 25, 2022
TOPdesk Review -- 10 years of TOPdesk
We have used several CMS and IMS tools -- dozens. TOPdesk is the most versatile and stable system, for the money, that we have encountered.
June 14, 2022
TOPdesk as single tool to service the organization!
- Spiceworks, SolarWinds Service Desk (SSD), ManageEngine ADSelfService Plus and ServiceNow Now Platform
Single source of data, one system that contains all assets, users, tickets etc. is what i like the most about Topdesk.
June 01, 2022
TOPdesk: a movement of service.
Faster, more detailed and self-serviced. Further more. it's easy to use for new employees, instead of the other product.
May 30, 2022
TOPdesk Review
Worked with this program for a short while, but it was enough for me to notice that this program is too advanced, or it gives you the opportunity to make it really difficult. Unlike TOPdesk, which is a basic program that you can tweak.
May 29, 2022
The better professional helpdesk system
We tried SolarWinds Service Desk, but SolarWinds's helpdesk was difficult to reach. However, this was already about 4 years ago.
- BMC Helix ITSM (Remedy)
To be fair, we used BMC's Remedy Action Management System (ARS) instead of the full-blown Helix ITSM. We only had access to what would be called Incident Management, Asset Management, and Change Management, although Change Management was not used. We are using the SaaS version of TOPdesk, so implementation is easier. I think TOPdesk's integration with other services was easier to implement. Regarding features, TOPdesk had most of what ARS included. We selected TOPdesk because of the licensing costs, which gave us access to more features than we may have been able to afford on the Helix platform.
May 26, 2022
good program - needs a few tweaks
We used to use Maintenance direct - it also had limitations in what we were able to utilize it for. The biggest thing we did use if for was utilities. I'm still working on the comparison to the TOPdesk Utility module to see if it fulfills our requirements from a reporting and financial standpoint. We selected TOPdesk over the Maintenance upgrade due to it being more user friendly and we could focus our time on getting things completed rather than setting up users and monitoring their activity. The ability to put TOPdesk on mobile devices for the technicians has been huge for us. We can do real-time work order assignments while they are in the field. Our old system did not do this.
May 24, 2022
Review TOPdesk SaaS
We use TOpdesk just for incidents and changes. For projects we use MS projects
April 08, 2022
Happy with TOPdesk
Score 8 out of 10
Vetted Review
Verified User
An intern did research and price comparison for us. We made a choice based on that. I don't remember the alternative choice, except Capterra. We then started working with TOPdesk through our Cloud provider and then purchased the software ourselves. We have been working with TOPdesk for a number of years now to our complete satisfaction.