TOPdesk Review
TOPdesk is used for incidents, like facility problems e.g. a broken toilet, internet not working, computer authorization, application …
Overview
What is TOPdesk?
TOPdesk is the flagship highly-modular cloud-based or installed ITSM service desk and asset management solution from the Dutch company of the same name, for enterprise companies.
Recent Reviews
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Popular Features
- Self-service tools (179)8.484%
- Organize and prioritize service tickets (193)8.282%
- ITSM collaboration and documentation (147)8.282%
- ITSM reports and dashboards (155)7.474%
Reviewer Pros & Cons
Pricing
N/A
Unavailable
What is TOPdesk?
TOPdesk is the flagship highly-modular cloud-based or installed ITSM service desk and asset management solution from the Dutch company of the same name, for enterprise companies.
Entry-level set up fee?
- Setup fee optional
For the latest information on pricing, visithttp://www.topdesk.com/us/pricing
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Would you like us to let the vendor know that you want pricing?
83 people also want pricing
Alternatives Pricing
What is Jira Service Management?
Jira Service Management (formerly Jira Service Desk, now including features from the former Mindville Insight, acquired by Atlassian in June 2020) is a service desk software that is purpose-built for IT, service, and support teams. The software provides everything IT and support teams need out-of…
What is Microsoft System Center?
Microsoft System Center Suite is a family of IT management software for network monitoring, updating and patching, endpoint protection with anti-malware, data protection and backup, ITIL- structured IT service management, remote administration and more. It is available in two editions: standard…
Features
Return to navigation
Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is TOPdesk?
TOPdesk is a service management solution that aims to help users improve customer communication, manage workflows and keep track of assets. According to the vendor, the software is simple and attractive, making it pleasant to use and quick to adopt. On-premises and SaaS deployments are available.
- Is suitable for IT, FM or HR.
- Includes integrations with other packages.
TOPdesk Features
Incident and problem management Features
- Supported: Organize and prioritize service tickets
- Supported: Expert directory
- Supported: Service restoration
- Supported: Self-service tools
- Supported: Subscription-based notifications
- Supported: ITSM collaboration and documentation
- Supported: ITSM reports and dashboards
ITSM asset management Features
- Supported: Configuration mangement
- Supported: Asset management dashboard
- Supported: Policy and contract enforcement
Change management Features
- Supported: Change requests repository
- Supported: Change calendar
- Supported: Service-level management
Additional Features
- Supported: Resource Plan Board
- Supported: Operations Management
- Supported: Open API
- Supported: Integrations Market Place
- Supported: Reservations Management
TOPdesk Integrations
- Snow License Manager
- QlikView
- Qlik Sense
- Lansweeper
- Nagios Core
- The Okta Identity Cloud
- Microsoft Azure
- OneLogin by One Identity
- Microsoft System Center
- Microsoft BI (MSBI)
- Microsoft Dynamics 365 Business Central
- Skype for Business, now part of Microsoft Teams
- Microsoft Dynamics 365
- BeyondTrust Remote Support
- Microsoft Intune
- Ivanti Neurons for ITAM
- Ivanti Endpoint Manager
- Microsoft Entra ID
- Ivanti Automation
- Tools4ever UMRA
- Mavim
- ERP Solutions by ISM
TOPdesk Competitors
TOPdesk Technical Details
| Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Windows, Linux |
| Mobile Application | Apple iOS, Android, Windows Phone, Mobile Web |
| Supported Countries | Global |
| Supported Languages | English, Spanish, German, French, Portuguese, Dutch, Danish, Swedish, Hungarian, Italian, Polish, Norwegian |
Frequently Asked Questions
TOPdesk is the flagship highly-modular cloud-based or installed ITSM service desk and asset management solution from the Dutch company of the same name, for enterprise companies.
ServiceNow IT Service Management, Planon Universe, and Cherwell Service Management are common alternatives for TOPdesk.
Reviewers rate Self-service tools and Configuration mangement highest, with a score of 8.4.
The most common users of TOPdesk are from Mid-sized Companies (51-1,000 employees).
TOPdesk Customer Size Distribution
| Consumers | 0% |
|---|---|
| Small Businesses (1-50 employees) | 5% |
| Mid-Size Companies (51-500 employees) | 55% |
| Enterprises (more than 500 employees) | 40% |
Comparisons
Compare with
Reviews and Ratings
(406)Attribute Ratings
Reviews
(76-100 of 132)Companies can't remove reviews or game the system. Here's why
February 04, 2020
TOPdesk: Best in its class
- Ivanti ITSM Service Desk, powered by Heat (formerly LANDESK Service Desk) and EasyVista IT Service Manager
Overall, our selection team was most impressed with TOPdesk over the other dozen or so products we evaluated and demo'd. During our evaluation process, TOPdesk scored the highest rating in look and feel, ease of use, ease of setup, and in meeting the individual departments' needs as well as those of our organization as a whole. No one had a single negative comment about TOPdesk during the selection process, while all of the other products received plenty.
January 31, 2020
Easy to implement and a great product!
- Microsoft System Center Service Manager, SolarWinds Web Help Desk and Dude Solutions Help Desk (formerly SchoolDude)
TOPdesk provides lexibility with HTML5 and creation, edits of self-service portal. We have the ability to access TOPdesk from anywhere. Service from TOPdesk to implement is great. Cost was very affordable.
January 29, 2020
TOPdesk is the only way to go!
There is no contest. TOPdesk wins in every category.
January 29, 2020
TOPdesk provides top shelf functionality and value
In other organizations, I have used homegrown systems and ServiceNow. I believe TOPdesk offers a comprehensive feature set and the ability to adapt to our specific needs much more cost-effective than either option. The support provided by TOPdesk is excellent, providing good advice on how to get the most out of it, customize where necessary and adapt to its strengths. It has a great breadth of features (we're not using all of them yet, but are looking to expand) and it provides excellent value for money compared with alternatives.
January 07, 2020
Top Bo's TOPDesk Review
Much more stable. Spiceworks was very customizable and easy to work with once set up. But the set up was complex and very unstable.
We have been running TOPdesk for 10+ years, and didn't have anything before that. As we are making a move to the cloud, we will be looking at alternatives in the coming 1-2 years, but TOPdesk will be one of the options still.
April 12, 2019
Lesli is very happy with TOPdesk Lite!
Score 9 out of 10
Vetted Review
Verified User
Because I was familiar with TOPdesk, I did not evaluate other products. When I heard about the possibility of TOPdesk Lite, I did not have to think long to make the choice for TOPdesk Lite.
March 21, 2019
TOPefficiency with TOPdesk
February 19, 2019
TOPdesk? Simply the best.
Implementation of the program was done in a day. After the installation or upgrade of the program, it can be used and does not have to be changed for a user before he/she can use it. The reason we use TOPdesk at my company (since 2008/2009) was that there was a need for better registration than just writing incidents down on a piece of paper. By registering them in TOPdesk, you can make lists of solved incidents and easily see how much time they took to solve. After using the program for 10 years with a previous employer it was not a very hard decision to start using it at SHO, my current company, as well.
February 14, 2019
Customer sherpa can get you there, a journey together.
Easer to deploy, configure and use.
February 09, 2019
Great product for ease of implementation, but back-end customization can be limited.
It's 1000 times better than Microsoft CRM, which was clunky and not user-friendly at all. Also, we had no SSP with CRM.
December 02, 2018
Perfect tool for small and medium size businesses
- IBM Maximo, BMC Remedy, Ivanti ITSM Service Desk and powered by Heat (formerly LANDESK Service Desk)
TOPdesk adoption is extremely fast. It is easy to use and flexible enough to fit the organisation.
November 26, 2018
Great tool for the bussines
No alternative has been evaluated.
November 23, 2018
TOPdesk as a service desk tool
There wasn't a real comparison. TOPDesk was already used. When the question arose to either continue with TOPDesk or use another product, the dicision was made after a brief glabnce at the competitor, as time was scarse and not sufficient to implement another tool. So this was an easy vistory for TOPdesk.
September 19, 2018
Topdesk a must do
TOPdesk is an all in one product
July 13, 2018
A good product & professional people
We've chosen to work with Topdesk because of the dashboards, Change Process & monitoring features.
July 09, 2018
Happy TOPdesk user
TOPdesk is better and easier in use in every way.
June 27, 2018
TOPview of TOPdesk
Several tools - mostly self-written
June 27, 2018
TOPdesk helped us to be the best
TOPdesk has a high level of flexibility and great implementation support.
June 25, 2018
With TOPdesk we professionalize our IT
Professional layout and a clear overview. Easy attach screenshots and documents compared to our old support system. We now have full control of the e-mails that are sent to the users via TOPdesk.
June 21, 2018
Our experience with Topdesk is TOP
- TOPdesk
We chose TOPdesk because we had received a very clear quotation and the implementation time was very short. The offer was also fixed price. No open ends .....
June 19, 2018
TopDesk, for getting on Top of your Servicedesk
We never compared TopDesk to its competition.
June 18, 2018
Nice product
May 29, 2018
Asset management is TopDesk’s best asset
The implementation is of course much easier than Redline. This is a cheap shot because Redmine is open source so it’s most of the time harder to implement. The technical knowledge needed for Redmine is not needed for TopDesk. The layout and design of TopDesk are much better. Although you really need to get used to the way of navigating. This could be done easier. A fresh desk is simply a Helpdesk tool while TopDesk offers far more. The addition of configuration management, SLA, and all other modules makes TopDesk a far more powerful tool