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TOPdesk

TOPdesk

Overview

What is TOPdesk?

TOPdesk is the flagship highly-modular cloud-based or installed ITSM service desk and asset management solution from the Dutch company of the same name, for enterprise companies.

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Recent Reviews

TOPdesk Review

9 out of 10
March 06, 2024
We use TOPdesk for employees and students. The onboarding of employees was not digital with us and we have now automated this by means of …
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TOPdesk review

10 out of 10
March 04, 2024
We use TOPdesk for various ends, to catalog our incidents, the change request and for asset management, this works fantastic as we were …
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TOPdesk review

7 out of 10
February 23, 2024
Incentivized
We use TOPdesk as our ticket management system. For all of the support questions of the customers we make tickets, which are uses by the …
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TOP! Desk

8 out of 10
September 12, 2023
I’m using TOPDesk as an operator for user issues, incidents and changes related to campus real estate for TU Delft
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TOPdesk

8 out of 10
August 21, 2023
TOPdesk is used to manage internal services and host reservations
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 13 features
  • Self-service tools (168)
    8.6
    86%
  • Configuration mangement (141)
    8.6
    86%
  • Organize and prioritize service tickets (182)
    8.3
    83%
  • ITSM reports and dashboards (148)
    7.7
    77%

Reviewer Pros & Cons

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Pricing

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N/A
Unavailable

What is TOPdesk?

TOPdesk is the flagship highly-modular cloud-based or installed ITSM service desk and asset management solution from the Dutch company of the same name, for enterprise companies.

Entry-level set up fee?

  • Setup fee optional
For the latest information on pricing, visithttp://www.topdesk.com/us/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Would you like us to let the vendor know that you want pricing?

82 people also want pricing

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What is Microsoft System Center?

Microsoft System Center Suite is a family of IT management software for network monitoring, updating and patching, endpoint protection with anti-malware, data protection and backup, ITIL- structured IT service management, remote administration and more. It is available in two editions: standard…

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Features

Incident and problem management

Streamlining ticketing and service restoration processes

8.2
Avg 8.2

ITSM asset management

Managing all IT assets and enforcing policy rules

8.3
Avg 8.2

Change management

Ensuring standardized processes for making changes to IT infrastructure

8
Avg 8.4
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Product Details

What is TOPdesk?

TOPdesk is a service management solution that aims to help users improve customer communication, manage workflows and keep track of assets. According to the vendor, the software is simple and attractive, making it pleasant to use and quick to adopt. On-premises and SaaS deployments are available.

TOPdesk:
  • Is suitable for IT, FM or HR.
  • Includes integrations with other packages.

TOPdesk Features

Incident and problem management Features

  • Supported: Organize and prioritize service tickets
  • Supported: Expert directory
  • Supported: Service restoration
  • Supported: Self-service tools
  • Supported: Subscription-based notifications
  • Supported: ITSM collaboration and documentation
  • Supported: ITSM reports and dashboards

ITSM asset management Features

  • Supported: Configuration mangement
  • Supported: Asset management dashboard
  • Supported: Policy and contract enforcement

Change management Features

  • Supported: Change requests repository
  • Supported: Change calendar
  • Supported: Service-level management

Additional Features

  • Supported: Resource Plan Board
  • Supported: Operations Management
  • Supported: Open API
  • Supported: Integrations Market Place
  • Supported: Reservations Management

TOPdesk Technical Details

Deployment TypesOn-premise, Software as a Service (SaaS), Cloud, or Web-Based
Operating SystemsWindows, Linux
Mobile ApplicationApple iOS, Android, Windows Phone, Mobile Web
Supported CountriesGlobal
Supported LanguagesEnglish, Spanish, German, French, Portuguese, Dutch, Danish, Swedish, Hungarian, Italian, Polish, Norwegian

Frequently Asked Questions

TOPdesk is the flagship highly-modular cloud-based or installed ITSM service desk and asset management solution from the Dutch company of the same name, for enterprise companies.

Reviewers rate Self-service tools and Configuration mangement highest, with a score of 8.6.

The most common users of TOPdesk are from Mid-sized Companies (51-1,000 employees).

TOPdesk Customer Size Distribution

Consumers0%
Small Businesses (1-50 employees)5%
Mid-Size Companies (51-500 employees)55%
Enterprises (more than 500 employees)40%
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Comparisons

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Reviews and Ratings

(388)

Attribute Ratings

Reviews

(1-17 of 17)
Companies can't remove reviews or game the system. Here's why
Jason Flannery | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Price
  • Product Features
  • Product Usability
  • Product Reputation
Product Features and asset management were the selling feature for us. We saw this in use for maintenance at a school board and saw so much more potential for replacing our hobbled solution that we were using. Reporting, automation and ease of use were a massive change.
May 30, 2022

TOPdesk Review

Score 7 out of 10
Vetted Review
Verified User
Incentivized
  • Product Features
  • Product Usability
  • Product Reputation
We've been using TOPdesk since 2010 and never looked for other software to replace it.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Product Features
  • Product Usability
  • Product Reputation
  • Prior Experience with the Product
We have been using TOPdesk for more than 15 years now and we couldn't imagine an office life without it.
July 28, 2020

TOPdesk Review

Jeffrey Ing | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Incentivized
  • Price
  • Product Features
  • Product Usability
  • Product Reputation
  • Vendor Reputation
  • Third-party Reviews
Product Usability, it's key for a small organization. You don't wanted a bloated and overpriced products that costs an arm and a leg.
July 28, 2020

TopDesk is Great

Kimberly Wamble | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • Price
  • Product Features
  • Product Usability
The product feature and usability were by far the top factors for us. We needed something that could be adopted by users campus wide regardless of their technical ability. We also need a product that had most of the features that we were looking for like, ticket tracking, ticket searching and ease of communication with users. Of course price was a factor because we have so many users.
Peter Scantland | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • Price
  • Product Features
  • Product Usability
  • Product Reputation
  • Positive Sales Experience with the Vendor
Topdesk had the ability to provide a full ITSM/ITIL framework at a reasonable price.
Ricardo Groen | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • Price
  • Product Features
  • Product Usability
  • Product Reputation
Many of our end-customers in education have been using TOPdesk for years with great satisfaction. Our experience with Synergy wasn't good, and we had to switch quickly. The quotation made to make the switch from Synergy to TOPdesk in addition to the reputation and short implementation time made us decide to choose TOPdesk.
Karl Schuele | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
  • Price
  • Product Features
  • Product Usability
  • Prior Experience with the Product
  • Existing Relationship with the Vendor
The tool was already on-premise installed, but not used due to the works council intervention for years. Now we are using it as SAAS version and we could convince the works council.
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