TOPdesk Review
TOPdesk is used for incidents, like facility problems e.g. a broken toilet, internet not working, computer authorization, application …
Overview
What is TOPdesk?
TOPdesk is the flagship highly-modular cloud-based or installed ITSM service desk and asset management solution from the Dutch company of the same name, for enterprise companies.
Recent Reviews
Awards
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Popular Features
- Self-service tools (179)8.484%
- Organize and prioritize service tickets (193)8.282%
- ITSM collaboration and documentation (147)8.282%
- ITSM reports and dashboards (155)7.474%
Reviewer Pros & Cons
Pricing
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What is TOPdesk?
TOPdesk is the flagship highly-modular cloud-based or installed ITSM service desk and asset management solution from the Dutch company of the same name, for enterprise companies.
Entry-level set up fee?
- Setup fee optional
For the latest information on pricing, visithttp://www.topdesk.com/us/pricing
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Features
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Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is TOPdesk?
TOPdesk is a service management solution that aims to help users improve customer communication, manage workflows and keep track of assets. According to the vendor, the software is simple and attractive, making it pleasant to use and quick to adopt. On-premises and SaaS deployments are available.
- Is suitable for IT, FM or HR.
- Includes integrations with other packages.
TOPdesk Features
Incident and problem management Features
- Supported: Organize and prioritize service tickets
- Supported: Expert directory
- Supported: Service restoration
- Supported: Self-service tools
- Supported: Subscription-based notifications
- Supported: ITSM collaboration and documentation
- Supported: ITSM reports and dashboards
ITSM asset management Features
- Supported: Configuration mangement
- Supported: Asset management dashboard
- Supported: Policy and contract enforcement
Change management Features
- Supported: Change requests repository
- Supported: Change calendar
- Supported: Service-level management
Additional Features
- Supported: Resource Plan Board
- Supported: Operations Management
- Supported: Open API
- Supported: Integrations Market Place
- Supported: Reservations Management
TOPdesk Integrations
- Snow License Manager
- QlikView
- Qlik Sense
- Lansweeper
- Nagios Core
- The Okta Identity Cloud
- Microsoft Azure
- OneLogin by One Identity
- Microsoft System Center
- Microsoft BI (MSBI)
- Microsoft Dynamics 365 Business Central
- Skype for Business, now part of Microsoft Teams
- Microsoft Dynamics 365
- BeyondTrust Remote Support
- Microsoft Intune
- Ivanti Neurons for ITAM
- Ivanti Endpoint Manager
- Microsoft Entra ID
- Ivanti Automation
- Tools4ever UMRA
- Mavim
- ERP Solutions by ISM
TOPdesk Competitors
TOPdesk Technical Details
| Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Windows, Linux |
| Mobile Application | Apple iOS, Android, Windows Phone, Mobile Web |
| Supported Countries | Global |
| Supported Languages | English, Spanish, German, French, Portuguese, Dutch, Danish, Swedish, Hungarian, Italian, Polish, Norwegian |
Frequently Asked Questions
TOPdesk is the flagship highly-modular cloud-based or installed ITSM service desk and asset management solution from the Dutch company of the same name, for enterprise companies.
ServiceNow IT Service Management, Planon Universe, and Cherwell Service Management are common alternatives for TOPdesk.
Reviewers rate Self-service tools and Configuration mangement highest, with a score of 8.4.
The most common users of TOPdesk are from Mid-sized Companies (51-1,000 employees).
TOPdesk Customer Size Distribution
| Consumers | 0% |
|---|---|
| Small Businesses (1-50 employees) | 5% |
| Mid-Size Companies (51-500 employees) | 55% |
| Enterprises (more than 500 employees) | 40% |
Comparisons
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Reviews and Ratings
(406)Attribute Ratings
Reviews
(1-17 of 17)Companies can't remove reviews or game the system. Here's why
December 19, 2022
TOPdesk: TOPproduct, TOPservice
- Price
- Product Features
- Product Usability
December 14, 2022
Top of the charts with TOPdesk
- Price
- Product Features
- Product Usability
- Product Reputation
Product Features and asset management were the selling feature for us. We saw this in use for maintenance at a school board and saw so much more potential for replacing our hobbled solution that we were using. Reporting, automation and ease of use were a massive change.
June 01, 2022
TOPdesk: a movement of service.
- Price
- Product Features
- Product Reputation
- Positive Sales Experience with the Vendor
The way we can report and follow up incidents at our customers
May 30, 2022
TOPdesk Review
- Product Features
- Product Usability
- Product Reputation
We've been using TOPdesk since 2010 and never looked for other software to replace it.
May 29, 2022
The better professional helpdesk system
- Product Usability
Service of the provider.
May 26, 2022
good program - needs a few tweaks
- Price
- Product Features
- Product Usability
- Product Reputation
Ease of which the program can be made mobile and the types of information that can be captured
- Product Features
- Product Usability
- Product Reputation
- Prior Experience with the Product
We have been using TOPdesk for more than 15 years now and we couldn't imagine an office life without it.
August 12, 2020
Already for 10 years a happy topdesker
- Product Features
- Product Usability
- Positive Sales Experience with the Vendor
At that time it was one of the best options. we are using it already for many years
July 31, 2020
Introducing TOPdesk in a sales environment
- Price
- Product Features
- Product Usability
- Product Reputation
Many of our customers in the public business use TOPdesk as well.
July 29, 2020
Museum multi-department TOPdesk review
- Product Features
- Product Usability
- Product Reputation
Usability is important in our organisation
July 28, 2020
TOPdesk Review
- Price
- Product Features
- Product Usability
- Product Reputation
- Vendor Reputation
- Third-party Reviews
Product Usability, it's key for a small organization. You don't wanted a bloated and overpriced products that costs an arm and a leg.
July 28, 2020
Topdesk, Easy and effective
- Price
- Product Reputation
We are a small organization, so price is most important.
July 28, 2020
TopDesk is Great
- Price
- Product Features
- Product Usability
The product feature and usability were by far the top factors for us. We needed something that could be adopted by users campus wide regardless of their technical ability. We also need a product that had most of the features that we were looking for like, ticket tracking, ticket searching and ease of communication with users. Of course price was a factor because we have so many users.
February 14, 2019
Customer sherpa can get you there, a journey together.
- Price
- Product Features
- Product Usability
- Product Reputation
- Positive Sales Experience with the Vendor
Topdesk had the ability to provide a full ITSM/ITIL framework at a reasonable price.
June 21, 2018
Our experience with Topdesk is TOP
- Price
- Product Features
- Product Usability
- Product Reputation
Many of our end-customers in education have been using TOPdesk for years with great satisfaction. Our experience with Synergy wasn't good, and we had to switch quickly. The quotation made to make the switch from Synergy to TOPdesk in addition to the reputation and short implementation time made us decide to choose TOPdesk.
Score 10 out of 10
Vetted Review
Verified User
- Price
- Product Features
- Product Usability
- Prior Experience with the Product
- Existing Relationship with the Vendor
The tool was already on-premise installed, but not used due to the works council intervention for years. Now we are using it as SAAS version and we could convince the works council.
March 28, 2018
TOPdesk View
- Product Usability
- Product Reputation
- Third-party Reviews