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TOPdesk

TOPdesk

Overview

What is TOPdesk?

TOPdesk is the flagship highly-modular cloud-based or installed ITSM service desk and asset management solution from the Dutch company of the same name, for enterprise companies.

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Recent Reviews

TOPdesk Review

8 out of 10
April 14, 2024
Incentivized
TOPdesk is used for incidents, like facility problems e.g. a broken toilet, internet not working, computer authorization, application …
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User review of TOPdesk

8 out of 10
April 13, 2024
Incentivized
We use TOPdesk for reporting problems with ICT, problems with the building, products that no longer work well, or making reservations for …
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User review of TOPdesk

8 out of 10
April 13, 2024
Incentivized
We use TOPdesk to report problems in the hospital. Problems in ICT, the building itself, reporting things that are broken, reserve areas …
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Good Product!

8 out of 10
April 13, 2024
Incentivized
We use TOPdesk for notifications from coworkers in the hospital. When they have problems or a wish for the hospital patient information …
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TOPdesk is a Great Tool!

10 out of 10
April 12, 2024
TOPdesk is used as a service management tool. We have multiple teams working in TOPdesk. It’s a great tool to manage different questions, …
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TOPdesk in healthcare

8 out of 10
April 12, 2024
We use TOPdesk for notifications within ICMT. We register (Almost) all resources within asset management. As administrators, we also make …
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TOPdesk

9 out of 10
April 12, 2024
We use it primarily as a ticket system. And also to see which questions are some of the most asked questions within our organisation. …
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TOPdesk Review

8 out of 10
April 10, 2024
TOPdesk is used as system to manage all support tickets and changes. The main issue how to manage all changes in the right way
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Good tool

9 out of 10
April 09, 2024
Incentivized
It is used as an information source for known issues (knowledge items) both for employees as for IT personnel. Tracking tickets for …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 13 features
  • Self-service tools (179)
    8.4
    84%
  • Organize and prioritize service tickets (193)
    8.2
    82%
  • ITSM collaboration and documentation (147)
    8.2
    82%
  • ITSM reports and dashboards (155)
    7.4
    74%

Reviewer Pros & Cons

View all pros & cons
Verified User
Administrator in Human Resources
Non-profit Organization Management Company, 1001-5000 employees
Wendy Schuiling-Quaaden | TrustRadius Reviewer
Wendy Schuiling-Quaaden
Teacher
Nova college (Higher Education, 501-1000 employees)
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Pricing

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TOPdesk

TOPdesk

N/A
Unavailable

What is TOPdesk?

TOPdesk is the flagship highly-modular cloud-based or installed ITSM service desk and asset management solution from the Dutch company of the same name, for enterprise companies.

Entry-level set up fee?

  • Setup fee optional
For the latest information on pricing, visithttp://www.topdesk.com/us/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Features

Incident and problem management

Streamlining ticketing and service restoration processes

8
Avg 8.1

ITSM asset management

Managing all IT assets and enforcing policy rules

8.1
Avg 8.2

Change management

Ensuring standardized processes for making changes to IT infrastructure

7.9
Avg 8.4
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Product Details

What is TOPdesk?

TOPdesk is a service management solution that aims to help users improve customer communication, manage workflows and keep track of assets. According to the vendor, the software is simple and attractive, making it pleasant to use and quick to adopt. On-premises and SaaS deployments are available.

TOPdesk:
  • Is suitable for IT, FM or HR.
  • Includes integrations with other packages.

TOPdesk Features

Incident and problem management Features

  • Supported: Organize and prioritize service tickets
  • Supported: Expert directory
  • Supported: Service restoration
  • Supported: Self-service tools
  • Supported: Subscription-based notifications
  • Supported: ITSM collaboration and documentation
  • Supported: ITSM reports and dashboards

ITSM asset management Features

  • Supported: Configuration mangement
  • Supported: Asset management dashboard
  • Supported: Policy and contract enforcement

Change management Features

  • Supported: Change requests repository
  • Supported: Change calendar
  • Supported: Service-level management

Additional Features

  • Supported: Resource Plan Board
  • Supported: Operations Management
  • Supported: Open API
  • Supported: Integrations Market Place
  • Supported: Reservations Management

TOPdesk Integrations

TOPdesk Competitors

TOPdesk Technical Details

Deployment TypesOn-premise, Software as a Service (SaaS), Cloud, or Web-Based
Operating SystemsWindows, Linux
Mobile ApplicationApple iOS, Android, Windows Phone, Mobile Web
Supported CountriesGlobal
Supported LanguagesEnglish, Spanish, German, French, Portuguese, Dutch, Danish, Swedish, Hungarian, Italian, Polish, Norwegian

Frequently Asked Questions

TOPdesk is the flagship highly-modular cloud-based or installed ITSM service desk and asset management solution from the Dutch company of the same name, for enterprise companies.

ServiceNow IT Service Management, Planon Universe, and Cherwell Service Management are common alternatives for TOPdesk.

Reviewers rate Self-service tools and Configuration mangement highest, with a score of 8.4.

The most common users of TOPdesk are from Mid-sized Companies (51-1,000 employees).

TOPdesk Customer Size Distribution

Consumers0%
Small Businesses (1-50 employees)5%
Mid-Size Companies (51-500 employees)55%
Enterprises (more than 500 employees)40%
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Comparisons

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Reviews and Ratings

(406)

Attribute Ratings

Reviews

(126-150 of 195)
Companies can't remove reviews or game the system. Here's why
August 30, 2018

TOPdesk helps to organise your IT department

PV
Pieterjan vanderWerf
Senior medewerker gebruikersondersteuning ICT
Natuurmonumenten (Non-Profit Organization Management, 501-1000 employees)
Score 8 out of 10
Vetted Review
Verified User
Likelihood to Recommend
If you want a easy to use IT service tool, this is it. The TOPdesk consultant can translate wishes into a good working process. Adaptions are easy to make. Also the Self Service Portal is easy to configure and easy to use and helps creating a good workflow for services. Perhaps it is less appropriate in non-IT departments.
July 09, 2018

Excellent versatile service management tool

Robert van Geenen | TrustRadius Reviewer
Robert van Geenen
Service Manager & Information Security Officer
Naturalis Biodiversity Center (Research, 501-1000 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
As with any tool, it's important to take the time to get a good understanding of which particular issue in your organization you're trying to address. TOPdesk does a very good job in larger organizations where the team of operators is differentiated according to specialization and where continuity is a factor. Smaller organizations and operator teams will not benefit as much.
June 25, 2018

With TOPdesk we professionalize our IT

Harrie Horlings | TrustRadius Reviewer
Harrie Horlings
Servicedesk Medewerker
Itass B.V. (Information Technology & Services, 11-50 employees)
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
When a colleague searches IT support ticket system and have more than 50 users, I will advise him to use TOPdesk.
If they only have a few users, then it is less appropriate. It's easy to use and can be used in small and large companies. You can setup TOPdesk to your own preferences.
June 21, 2018

Our experience with Topdesk is TOP

Ricardo Groen | TrustRadius Reviewer
Ricardo Groen
C.T.O. (Chief technology officer)
Inepro BV (Information Services, 51-200 employees)
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
TOPdesk is very well suited for situations where incidents need to be dealt with in a short period of time.

For the registration of long-term issues, the package lacks a strong overview.The various possibilities for users to create reports (self-service portal, e-mail, telephone) are strong. Especially when it concerns one on one communication. TOPdesk has fewer possibilities for us to communicate with groups of users.
June 18, 2018

Nice product

JB
Jim Bosman
sysadmin
KLG Europe (Transportation/Trucking/Railroad, 501-1000 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Creating the reports we want is a hell of a job. It is also not easy to create reports to a pdf for printing. all the good pre-defined report are clicking reports. The import module works fine when importing all your hardware for example. The connection with AD is also very good
June 13, 2018

TOPdesk: Re-Invent your IT-servicedesk

Niels Jan Bruggenkamp | TrustRadius Reviewer
Niels Jan Bruggenkamp
Head of IT Infrastructure
Kloosterboer (Logistics and Supply Chain, 501-1000 employees)
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
TopDesk is a fantastic Ticketing and self-service platform, but not really useful for the IT department's own documentation needs.
It would be great if we could also perform team-management and team task-tracking from the platform.
May 29, 2018

Asset management is TopDesk’s best asset

Stijn Buitenhuis | TrustRadius Reviewer
Stijn Buitenhuis
Coördinator Helpdesk
Driestar educatief (Education Management, 201-500 employees)
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
The asset management is very flexible and easy to manage and design. It gives you the ability to create custom fields and filter on these fields. The incident management lacks artificial intelligence or flows/dependencies. This would be very welcome or give more flexibility to customize the cards.
April 19, 2018

TOPdesk - A potentially great product currently burdened by a handful of shortcomings

Bob Gruett | TrustRadius Reviewer
Bob Gruett
Systems Administrator
Oberweis Dairy, Inc. (Dairy, 1001-5000 employees)
Score 6 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Absolutely great if you want to provide a nice interface to your end-user community. Also, pretty good ticket management. Decent (not great) form designer. Horrible if you want to use inventory, write elaborate knowledgebase procedures, or set up any sort of intelligent email notification system without spending years of your life getting things set up. Very poor documentation (getting SSL set up was a chore, installing the product was not easy, etc...).
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