TOPdesk Review
TOPdesk is used for incidents, like facility problems e.g. a broken toilet, internet not working, computer authorization, application …
Overview
What is TOPdesk?
TOPdesk is the flagship highly-modular cloud-based or installed ITSM service desk and asset management solution from the Dutch company of the same name, for enterprise companies.
Recent Reviews
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Popular Features
- Self-service tools (179)8.484%
- Organize and prioritize service tickets (193)8.282%
- ITSM collaboration and documentation (147)8.282%
- ITSM reports and dashboards (155)7.474%
Reviewer Pros & Cons
Pricing
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What is TOPdesk?
TOPdesk is the flagship highly-modular cloud-based or installed ITSM service desk and asset management solution from the Dutch company of the same name, for enterprise companies.
Entry-level set up fee?
- Setup fee optional
For the latest information on pricing, visithttp://www.topdesk.com/us/pricing
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is TOPdesk?
TOPdesk is a service management solution that aims to help users improve customer communication, manage workflows and keep track of assets. According to the vendor, the software is simple and attractive, making it pleasant to use and quick to adopt. On-premises and SaaS deployments are available.
- Is suitable for IT, FM or HR.
- Includes integrations with other packages.
TOPdesk Features
Incident and problem management Features
- Supported: Organize and prioritize service tickets
- Supported: Expert directory
- Supported: Service restoration
- Supported: Self-service tools
- Supported: Subscription-based notifications
- Supported: ITSM collaboration and documentation
- Supported: ITSM reports and dashboards
ITSM asset management Features
- Supported: Configuration mangement
- Supported: Asset management dashboard
- Supported: Policy and contract enforcement
Change management Features
- Supported: Change requests repository
- Supported: Change calendar
- Supported: Service-level management
Additional Features
- Supported: Resource Plan Board
- Supported: Operations Management
- Supported: Open API
- Supported: Integrations Market Place
- Supported: Reservations Management
TOPdesk Integrations
- Snow License Manager
- QlikView
- Qlik Sense
- Lansweeper
- Nagios Core
- The Okta Identity Cloud
- Microsoft Azure
- OneLogin by One Identity
- Microsoft System Center
- Microsoft BI (MSBI)
- Microsoft Dynamics 365 Business Central
- Skype for Business, now part of Microsoft Teams
- Microsoft Dynamics 365
- BeyondTrust Remote Support
- Microsoft Intune
- Ivanti Neurons for ITAM
- Ivanti Endpoint Manager
- Microsoft Entra ID
- Ivanti Automation
- Tools4ever UMRA
- Mavim
- ERP Solutions by ISM
TOPdesk Competitors
TOPdesk Technical Details
| Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Windows, Linux |
| Mobile Application | Apple iOS, Android, Windows Phone, Mobile Web |
| Supported Countries | Global |
| Supported Languages | English, Spanish, German, French, Portuguese, Dutch, Danish, Swedish, Hungarian, Italian, Polish, Norwegian |
Frequently Asked Questions
TOPdesk is the flagship highly-modular cloud-based or installed ITSM service desk and asset management solution from the Dutch company of the same name, for enterprise companies.
ServiceNow IT Service Management, Planon Universe, and Cherwell Service Management are common alternatives for TOPdesk.
Reviewers rate Self-service tools and Configuration mangement highest, with a score of 8.4.
The most common users of TOPdesk are from Mid-sized Companies (51-1,000 employees).
TOPdesk Customer Size Distribution
| Consumers | 0% |
|---|---|
| Small Businesses (1-50 employees) | 5% |
| Mid-Size Companies (51-500 employees) | 55% |
| Enterprises (more than 500 employees) | 40% |
Comparisons
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Reviews and Ratings
(406)Attribute Ratings
Reviews
(26-50 of 160)Companies can't remove reviews or game the system. Here's why
June 21, 2023
Very happy to use TOPdesk
All kind of business functions, from technical services, to facility management, to ICT, to project management.
June 21, 2023
Great and easy to use!
40
(IT) ServiceDesk, Application Services, IT, Facility, Procurement and Technical Property Maintenance.
7500
IT service management; facilities management; questions from the business (hospital)
June 21, 2023
Good but could be better
800
All persons working in the hospital have to use topdesk for reporting issues. This is on all levels except for the cleaning staff.
June 21, 2023
Great value to an organization with a care focus and needs technology to go ahead in the future
6500
IT departement, care employees, staff.
June 21, 2023
TOPdesk is the tool for your Service Management
4500
IT servicemanagement
Facilitair services
Other departments are not working with TOPdesk, but possibly they will. Many other departments are not working with standard processes. We notice that this is a problem for the organisation. It will cost staf too many costable time to resolve servicerequests and incidents. We notice that our processes are more stable and efficient.
Facilitair services
Other departments are not working with TOPdesk, but possibly they will. Many other departments are not working with standard processes. We notice that this is a problem for the organisation. It will cost staf too many costable time to resolve servicerequests and incidents. We notice that our processes are more stable and efficient.
June 19, 2023
A platform that we cant do without
Score 8 out of 10
Vetted Review
Verified User
1200
IT, FM, POI, Finance, Legal, Public services, etc. (All the employees that work in the government buildings from our partners) We provide the FM services at 3 government organizations. Gemeente Tiel, Culemborg and West Betuwe. Ans also for our own employees. We als provide it to UWV en werkzaak who work in the same buildings
Score 10 out of 10
Vetted Review
Verified User
IT, management, facilities, customer service. Director assistants, ect ect.
A lot of business functions do they represent. Like catering en make rooms in the right place for diplomering. To order flowers en balloons. Or if they needs technical assistent from technical assistent. When some one need to bring a packet at their department.
June 16, 2023
Topdesk can be used in more ways that shown
5000
All kinds of functions. Quality, facility, legal, insurance, CS employees
June 13, 2023
TOPdesk brings our company to the next levvel
1800
It service management, facilities service, technical services, building management, maintenance management
June 12, 2023
Easy to use for every one
Score 9 out of 10
Vetted Review
Verified User
10
Facility management in a hospital
June 12, 2023
Best and easiest to use ARP system.
Score 10 out of 10
Vetted Review
Verified User
5000
IT, Service management, Facilities, Real estate, Administration. TOPdesk is al around and integrated all our departements intro a connecting network that we can rely on. We have been using TOPdesk into all our departments and I can’t imagine hoe we conducted business before thuis applications. Recommend them as top supplier.
June 12, 2023
Helping TU Delft run the business
Users, assetmanagement and facility management
June 12, 2023
Satisfied TOPdesk user
Score 9 out of 10
Vetted Review
Verified User
2300
The applicants vary from rescuers, management, support The practitioners vary from employees in the support and ICT
December 22, 2022
TOPdesk is TOPs in the field of Helpdesk/Knowledge Base systems.
5
The people in our organization who use TOPdesk on a day to day basis are the front line technicians of a 3 member team that works remotely across Ontario. Our management team of 3 are also able to access TOPdesk to approve process changes, as well as monitor and report on support request trends.
December 19, 2022
TOPdesk: TOPproduct, TOPservice
20
TOPdesk Self Service portal is used by every colleague. We have approximately 20 users that use TOPdesk as an operator. The basic function of TOPdesk is IT Service Management, Configuration Management, and the Knowledge Base. We also want to implement facility management for our Office Managers.
December 14, 2022
Top of the charts with TOPdesk
6000
All Staff have a person card in Topdesk. They can submit tickets and review their own tickets. We have daily usage by our helpdesk team and IT team as well as other departments that have ticketing usage (maintenance jobs) that are also managed with Topdesk. The vast amount of knowledge items we can source helps to solve problems before they become recorded as tickets as well.
December 13, 2022
TOPdesk advanced but easy to use program
70
IT service management and facility management
December 13, 2022
Great features and usability
1100
It is used by every department in our organization. From IT and Facility Management to our legal department and tax office.
November 03, 2022
TOP(desk) shelf product and service!
3
Our project manager and the 2 Analyst use Top Desk.
October 25, 2022
TOPdesk Review -- 10 years of TOPdesk
180
We manage IT services and customer services via TOPdesk. We also manage several different customers, and in some cases their customers, via TOPdesk. We have used:
Incident Management
Change Management
Asset Management
Barcode Scanner Integration
LDAP Integration
Incident Management
Change Management
Asset Management
Barcode Scanner Integration
LDAP Integration
June 14, 2022
TOPdesk as single tool to service the organization!
1000
Used troughout the organization to support IT, Security, Privacy and invoice related questions.
June 01, 2022
TOPdesk: a movement of service.
200
Service, management, and external.
May 30, 2022
TOPdesk Review
370
The departments that use TOPdesk as operators are IT, central helpdesk, HR, Finance, Communications, Innovations, Healthcare administration, and some project groups. All healthcare personnel within our organization are authorized to use our self-service portal, more or less 5000 employees.