TOPdesk Review
TOPdesk is used for incidents, like facility problems e.g. a broken toilet, internet not working, computer authorization, application …
Overview
What is TOPdesk?
TOPdesk is the flagship highly-modular cloud-based or installed ITSM service desk and asset management solution from the Dutch company of the same name, for enterprise companies.
Recent Reviews
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Popular Features
- Self-service tools (179)8.484%
- Organize and prioritize service tickets (193)8.282%
- ITSM collaboration and documentation (147)8.282%
- ITSM reports and dashboards (155)7.474%
Reviewer Pros & Cons
Pricing
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What is TOPdesk?
TOPdesk is the flagship highly-modular cloud-based or installed ITSM service desk and asset management solution from the Dutch company of the same name, for enterprise companies.
Entry-level set up fee?
- Setup fee optional
For the latest information on pricing, visithttp://www.topdesk.com/us/pricing
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Features
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Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is TOPdesk?
TOPdesk is a service management solution that aims to help users improve customer communication, manage workflows and keep track of assets. According to the vendor, the software is simple and attractive, making it pleasant to use and quick to adopt. On-premises and SaaS deployments are available.
- Is suitable for IT, FM or HR.
- Includes integrations with other packages.
TOPdesk Features
Incident and problem management Features
- Supported: Organize and prioritize service tickets
- Supported: Expert directory
- Supported: Service restoration
- Supported: Self-service tools
- Supported: Subscription-based notifications
- Supported: ITSM collaboration and documentation
- Supported: ITSM reports and dashboards
ITSM asset management Features
- Supported: Configuration mangement
- Supported: Asset management dashboard
- Supported: Policy and contract enforcement
Change management Features
- Supported: Change requests repository
- Supported: Change calendar
- Supported: Service-level management
Additional Features
- Supported: Resource Plan Board
- Supported: Operations Management
- Supported: Open API
- Supported: Integrations Market Place
- Supported: Reservations Management
TOPdesk Integrations
- Snow License Manager
- QlikView
- Qlik Sense
- Lansweeper
- Nagios Core
- The Okta Identity Cloud
- Microsoft Azure
- OneLogin by One Identity
- Microsoft System Center
- Microsoft BI (MSBI)
- Microsoft Dynamics 365 Business Central
- Skype for Business, now part of Microsoft Teams
- Microsoft Dynamics 365
- BeyondTrust Remote Support
- Microsoft Intune
- Ivanti Neurons for ITAM
- Ivanti Endpoint Manager
- Microsoft Entra ID
- Ivanti Automation
- Tools4ever UMRA
- Mavim
- ERP Solutions by ISM
TOPdesk Competitors
TOPdesk Technical Details
| Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Windows, Linux |
| Mobile Application | Apple iOS, Android, Windows Phone, Mobile Web |
| Supported Countries | Global |
| Supported Languages | English, Spanish, German, French, Portuguese, Dutch, Danish, Swedish, Hungarian, Italian, Polish, Norwegian |
Frequently Asked Questions
TOPdesk is the flagship highly-modular cloud-based or installed ITSM service desk and asset management solution from the Dutch company of the same name, for enterprise companies.
ServiceNow IT Service Management, Planon Universe, and Cherwell Service Management are common alternatives for TOPdesk.
Reviewers rate Self-service tools and Configuration mangement highest, with a score of 8.4.
The most common users of TOPdesk are from Mid-sized Companies (51-1,000 employees).
TOPdesk Customer Size Distribution
| Consumers | 0% |
|---|---|
| Small Businesses (1-50 employees) | 5% |
| Mid-Size Companies (51-500 employees) | 55% |
| Enterprises (more than 500 employees) | 40% |
Comparisons
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Reviews and Ratings
(406)Attribute Ratings
Reviews
(51-75 of 160)Companies can't remove reviews or game the system. Here's why
May 29, 2022
The better professional helpdesk system
350
7 people work with TOPdesk in the function for solving questions of users. 350 users have access to TOPdesk for asking a question, reporting problems, or making a request.
100
Most of the TOPdesk users are in the IT department since it was primarily intended as a replacement for a much older platform. We do have a few people in Human Resources that use it due to the digital transformation of the employee off-boarding process, as well as some other internal requests that require approval from a Human Resources operator. The organization's primary inventory asset manager uses TOPdesk for asset management. Other business units include ID Services, the university library, Bursar, Business & Finance, and Parking Services.
May 26, 2022
good program - needs a few tweaks
3500
Most of the users are people who reside or work on campus. They utilize the self-service portal to report issues and request assistance with events and maintenance. The heavy users probably only account for about 100 of these users. These are the technicians and managers that support those technicians.
May 24, 2022
Review TOPdesk SaaS
150
IT, facility, logistics, costumer service
April 08, 2022
Happy with TOPdesk
Score 8 out of 10
Vetted Review
Verified User
4
IT Service Management
February 07, 2022
Great Company with good knowledge about servicemanagement
Score 8 out of 10
Vetted Review
Verified User
250
The use of TOPdesk is not related to a function. Every employee is able to use TOPdesk.
December 11, 2021
4 Month in Review of TOPdesk!
50
We have our entire company on it so all our business functions. Engineers, admin staff, IT staff, Accounting, etc. The intent is that TOPdesk is used by every user in our firm to keep track of IT tickets, hardware requests, software requests. Pretty much anything computer or IT system-related is tracked and run through it.
December 05, 2021
TOPdesk: At the TOP of the Game
50
Facilities Management, Information Technology Management, Library, Admissions, Sustainability
November 11, 2021
Very good fit for a global non-profit
2000
IT service management, Facilities Management
November 09, 2021
Welcome to the modern age of the Help Desk.
20
IT service and support management, word processing service management, and online learning support and service management.
November 03, 2021
Automate and optimize IT services of your organization
60
We are using TOPdesk in our organization as an IT service management, facilities management, and a self-service portal.
November 02, 2021
TOPdesk has a lot of features but Help Desk is its strongest
10
All users of TOPdesk are in the IT group. We have developers, techs, and network engineers using all features every day.
September 23, 2021
Works very closely with us to fit our specific needs
50
IT, Post Production, facilities management, accounting.
September 20, 2021
Looking for a new helpdesk friend, look to TOPdesk. They will be there when you need them.
12
Currently our IT department makes use of the system. This includes IT management, Desktop Support, Network Support, and application management. We do see a business use for system to be used with our Human Resources department to track their processes. Also the system could replace the work order system Building Management uses.
Score 10 out of 10
Vetted Review
Verified User
1200
TOPdesk is used by Student Services, which includes Student Advice, Money Advice, First line support within Student Services, Disability and Dyslexia support and Study Skills support. It is also used by all Faculties within the university, Risk and Compliance, Complaints, International Office, Residential Services, Catering, and our Covid-19 support team. It is also used by our Senior Management to understand the general trends within the University.
July 07, 2021
Topdesk a great helping tool!
Score 8 out of 10
Vetted Review
Verified User
15
IT service management, Incident management
March 08, 2021
TOpdesk rating
Score 10 out of 10
Vetted Review
Verified User
100
Management, Projectmanagement, IT service management, Technical management, Facility management, Support 1st and 2nd line, connection with external parties.
8
IT, reception, CRM, planning as well as the HR-department use TOPdesk. For the HR-department it is a cool tool for making standard forms and tools or answers to questions that colleagues ask often. By making these standard forms, they do not have to make the same answer over and over again.
1300
1230 users (mainly of the Self-Service portal) about 70 IT service management, facilities management and developers.
IT service management includes disciplines such as system management, application management, network management and development.
IT service management includes disciplines such as system management, application management, network management and development.
November 11, 2020
Good supplier of good software with space for improvement
100
We have 100 practitioners. 90% is IT related. 10% is security.
November 09, 2020
Nice product with room for improvement
600
IT Service management, change management, cloud delivery, security services.
November 02, 2020
A happy TOPdesk customer
TOPdesk is used by 20 IT-professionals and their management.
November 02, 2020
Good incident management and CMDB solution
250
TOPdesk is used throughout the entire organization by lots of different user groups. Among these are IT service management (helpdesk and system administrators), facilities management, office management, security operations, procurement, and management. It is very useful to be able to use a single IT solution for such a variety of different user groups.
October 02, 2020
TOPdesk used between multiple governments and IT departments
The RID has IT management, change management, information management, and incident management for our IT and Functional application engineers. The governments have facilities management, HR, and Functional application engineers who use TOPdesk.
5
Customer support