TOPdesk Review
TOPdesk is used for incidents, like facility problems e.g. a broken toilet, internet not working, computer authorization, application …
Overview
What is TOPdesk?
TOPdesk is the flagship highly-modular cloud-based or installed ITSM service desk and asset management solution from the Dutch company of the same name, for enterprise companies.
Recent Reviews
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Popular Features
- Self-service tools (179)8.484%
- Organize and prioritize service tickets (193)8.282%
- ITSM collaboration and documentation (147)8.282%
- ITSM reports and dashboards (155)7.474%
Reviewer Pros & Cons
Pricing
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What is TOPdesk?
TOPdesk is the flagship highly-modular cloud-based or installed ITSM service desk and asset management solution from the Dutch company of the same name, for enterprise companies.
Entry-level set up fee?
- Setup fee optional
For the latest information on pricing, visithttp://www.topdesk.com/us/pricing
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Features
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Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is TOPdesk?
TOPdesk is a service management solution that aims to help users improve customer communication, manage workflows and keep track of assets. According to the vendor, the software is simple and attractive, making it pleasant to use and quick to adopt. On-premises and SaaS deployments are available.
- Is suitable for IT, FM or HR.
- Includes integrations with other packages.
TOPdesk Features
Incident and problem management Features
- Supported: Organize and prioritize service tickets
- Supported: Expert directory
- Supported: Service restoration
- Supported: Self-service tools
- Supported: Subscription-based notifications
- Supported: ITSM collaboration and documentation
- Supported: ITSM reports and dashboards
ITSM asset management Features
- Supported: Configuration mangement
- Supported: Asset management dashboard
- Supported: Policy and contract enforcement
Change management Features
- Supported: Change requests repository
- Supported: Change calendar
- Supported: Service-level management
Additional Features
- Supported: Resource Plan Board
- Supported: Operations Management
- Supported: Open API
- Supported: Integrations Market Place
- Supported: Reservations Management
TOPdesk Integrations
- Snow License Manager
- QlikView
- Qlik Sense
- Lansweeper
- Nagios Core
- The Okta Identity Cloud
- Microsoft Azure
- OneLogin by One Identity
- Microsoft System Center
- Microsoft BI (MSBI)
- Microsoft Dynamics 365 Business Central
- Skype for Business, now part of Microsoft Teams
- Microsoft Dynamics 365
- BeyondTrust Remote Support
- Microsoft Intune
- Ivanti Neurons for ITAM
- Ivanti Endpoint Manager
- Microsoft Entra ID
- Ivanti Automation
- Tools4ever UMRA
- Mavim
- ERP Solutions by ISM
TOPdesk Competitors
TOPdesk Technical Details
| Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Windows, Linux |
| Mobile Application | Apple iOS, Android, Windows Phone, Mobile Web |
| Supported Countries | Global |
| Supported Languages | English, Spanish, German, French, Portuguese, Dutch, Danish, Swedish, Hungarian, Italian, Polish, Norwegian |
Frequently Asked Questions
TOPdesk is the flagship highly-modular cloud-based or installed ITSM service desk and asset management solution from the Dutch company of the same name, for enterprise companies.
ServiceNow IT Service Management, Planon Universe, and Cherwell Service Management are common alternatives for TOPdesk.
Reviewers rate Self-service tools and Configuration mangement highest, with a score of 8.4.
The most common users of TOPdesk are from Mid-sized Companies (51-1,000 employees).
TOPdesk Customer Size Distribution
| Consumers | 0% |
|---|---|
| Small Businesses (1-50 employees) | 5% |
| Mid-Size Companies (51-500 employees) | 55% |
| Enterprises (more than 500 employees) | 40% |
Comparisons
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Reviews and Ratings
(406)Attribute Ratings
Reviews
(1-25 of 29)Companies can't remove reviews or game the system. Here's why
April 09, 2024
Good tool
4
Customer service
Programming
Functional application management
Programming
Functional application management
April 03, 2024
TOPdesk a great tool to work with
Score 10 out of 10
Vetted Review
Verified User
1
Know ITIL processes
Understand TOPdesk methodology
Understand TOPdesk methodology
August 23, 2023
Greatest job ever: TOPdesk administrator and do it all!!!
2
Administrators. Me as senior and a new collegue as a coming senior
December 22, 2022
TOPdesk is TOPs in the field of Helpdesk/Knowledge Base systems.
1
Originally On-prem required a server admin, but with the move to SaaS we are able to move directly into using and modifying TOPdesk to match our needs. The skills required to support TOPdesk in our organization are the same as those of an analyst - observce the current processes, and then model in TOPdesk, then work to improve those processes with the opportunities technology and automation provide.
December 19, 2022
TOPdesk: TOPproduct, TOPservice
3
These people have to be familiar with ITIL processen, atleast they need some knowledge and understand these processen. They have to know the functionalilty of TOPdesk and the limits.
December 14, 2022
Top of the charts with TOPdesk
3
We have three that know the ins and outs of Topdesk and can create flows for ticketing and also manage AD syncs and API calls for asset management\reporting.
October 25, 2022
TOPdesk Review -- 10 years of TOPdesk
5
We use on premise, therefore an understanding of Database and server management is required. TOPdesk offers a managed / cloud based solution for those who do not have the personnel or knowledge to administer their own instance. The folks we have dealt with at TOPdesk have always been eager to assist when we have questions or issues.
June 01, 2022
TOPdesk: a movement of service.
15
Technical engineers, Service minded
May 30, 2022
TOPdesk Review
2
I am the only application manager for TOPdesk, so for everything related to TOPdesk or it's functions, the employees come to me. When I'm not working, I have a collegue that can take care of the basic questions while I'm away.
May 29, 2022
The better professional helpdesk system
175
All the people who needs IT services.
2
It depends upon what an organization wants to do with TOPdesk, or any other ITSM/ESM platform. For an organization that's happy with it out of the box, then someone who is proficient with computers can easily make any small changes or adjustments. To make it really help with business processes and pain points, it would take someone who:
- Is knowledgeable about scripting/programming, because there's probably not a platform that does everything an organization needs out of the box
- Is able to understand workflow in general
- Is passionate about increasing efficiency in multiple processes / procedures and relieving pain points for the organization
May 26, 2022
good program - needs a few tweaks
60
Currently we are supported by CIT, our technical rep and an operations person. We support the 60+ technicians as well as the 3000 students and staff on campus
8
IT, HR, reception, CRM and planning
Score 9 out of 10
Vetted Review
Verified User
2
We have 2 people that are able to modify processes, create new process flows, develop things, and administer the permissions of users. They can easily do this support in about 4 hours per week for both areas (Logistics Distribution and Financial Shared Service Centre). Monthly reporting of tickets require another dedicated 4 hours per month.
August 24, 2020
TOPDesk - The right tool to get the job done
The support team is knowledgable enough to handle the setup tasks within TOPdesk itself, since we're using the SaaS version we don't need to bother with the server or any updates.
August 12, 2020
Already for 10 years a happy topdesker
5
SUpportdesk people, developers and project managers
July 31, 2020
Introducing TOPdesk in a sales environment
3
We started using TOPdesk pretty much OOTB. Last year we increased workflow automation and system integration with TOPdesk systems from customers using action sequences. Action sequences are very powerful (can save a lot of manual backoffice tasks) but require a little more technically skilled support resources (coding Json).
2
Must be proficient with API, the TOPdesk KI's aren't well documented in this area.
July 29, 2020
TOPdesk, what's in a name?
2
We have a Servicedesk employee and a second line employee for managing Topdesk. We are able to manage Topdesk almost completely without additional Topdesk support. This is due to the improvement of the management options within Topdesk in the last couple of years.
July 29, 2020
Museum multi-department TOPdesk review
15
Museum collection employees, Facility staff and IT staff
July 28, 2020
TOPdesk Review
150
Administrators only need to be familiar with any other ticketing system such as zendesk. The users are provided with drop down menu's and clearly labeled directions, so the only skill that is required to complete a ticket is writing and the ability to read.
July 28, 2020
Topdesk, Easy and effective
300
accountants, consultants, support, management
July 28, 2020
TopDesk is Great
10
Anyone in the organization can use TopDesk to submit tickets to IT, IS or Data Services. There is no real skill needed to submit a ticket. Our users can submit tickets via help email or by going to our self service portal. The ticket is then routed to the appropriate department.
March 09, 2020
Thinking about TOPdesk?
6
Topdesk is fairly easy to implement in your organization, especially when your organization is working based on ITIL processes.
When you choose the SaaS implementation you are up & running within a couple of minutes (of course after all the contract signing stuff etc. etc.).
Running Topdesk is an ongoing proces in which all our admins are participating.
When you choose the SaaS implementation you are up & running within a couple of minutes (of course after all the contract signing stuff etc. etc.).
Running Topdesk is an ongoing proces in which all our admins are participating.
January 29, 2020
TOPdesk provides top shelf functionality and value
3
- Familiarity with support concepts and functionality.
- An understanding of support processes and workflows.
- Some knowledge of database-driven software applications.