TOPdesk Review
TOPdesk is used for incidents, like facility problems e.g. a broken toilet, internet not working, computer authorization, application …
Overview
What is TOPdesk?
TOPdesk is the flagship highly-modular cloud-based or installed ITSM service desk and asset management solution from the Dutch company of the same name, for enterprise companies.
Recent Reviews
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Popular Features
- Self-service tools (179)8.484%
- Organize and prioritize service tickets (193)8.282%
- ITSM collaboration and documentation (147)8.282%
- ITSM reports and dashboards (155)7.474%
Reviewer Pros & Cons
Pricing
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What is TOPdesk?
TOPdesk is the flagship highly-modular cloud-based or installed ITSM service desk and asset management solution from the Dutch company of the same name, for enterprise companies.
Entry-level set up fee?
- Setup fee optional
For the latest information on pricing, visithttp://www.topdesk.com/us/pricing
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is TOPdesk?
TOPdesk is a service management solution that aims to help users improve customer communication, manage workflows and keep track of assets. According to the vendor, the software is simple and attractive, making it pleasant to use and quick to adopt. On-premises and SaaS deployments are available.
- Is suitable for IT, FM or HR.
- Includes integrations with other packages.
TOPdesk Features
Incident and problem management Features
- Supported: Organize and prioritize service tickets
- Supported: Expert directory
- Supported: Service restoration
- Supported: Self-service tools
- Supported: Subscription-based notifications
- Supported: ITSM collaboration and documentation
- Supported: ITSM reports and dashboards
ITSM asset management Features
- Supported: Configuration mangement
- Supported: Asset management dashboard
- Supported: Policy and contract enforcement
Change management Features
- Supported: Change requests repository
- Supported: Change calendar
- Supported: Service-level management
Additional Features
- Supported: Resource Plan Board
- Supported: Operations Management
- Supported: Open API
- Supported: Integrations Market Place
- Supported: Reservations Management
TOPdesk Integrations
- Snow License Manager
- QlikView
- Qlik Sense
- Lansweeper
- Nagios Core
- The Okta Identity Cloud
- Microsoft Azure
- OneLogin by One Identity
- Microsoft System Center
- Microsoft BI (MSBI)
- Microsoft Dynamics 365 Business Central
- Skype for Business, now part of Microsoft Teams
- Microsoft Dynamics 365
- BeyondTrust Remote Support
- Microsoft Intune
- Ivanti Neurons for ITAM
- Ivanti Endpoint Manager
- Microsoft Entra ID
- Ivanti Automation
- Tools4ever UMRA
- Mavim
- ERP Solutions by ISM
TOPdesk Competitors
TOPdesk Technical Details
| Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Windows, Linux |
| Mobile Application | Apple iOS, Android, Windows Phone, Mobile Web |
| Supported Countries | Global |
| Supported Languages | English, Spanish, German, French, Portuguese, Dutch, Danish, Swedish, Hungarian, Italian, Polish, Norwegian |
Frequently Asked Questions
TOPdesk is the flagship highly-modular cloud-based or installed ITSM service desk and asset management solution from the Dutch company of the same name, for enterprise companies.
ServiceNow IT Service Management, Planon Universe, and Cherwell Service Management are common alternatives for TOPdesk.
Reviewers rate Self-service tools and Configuration mangement highest, with a score of 8.4.
The most common users of TOPdesk are from Mid-sized Companies (51-1,000 employees).
TOPdesk Customer Size Distribution
| Consumers | 0% |
|---|---|
| Small Businesses (1-50 employees) | 5% |
| Mid-Size Companies (51-500 employees) | 55% |
| Enterprises (more than 500 employees) | 40% |
Comparisons
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Reviews and Ratings
(406)Attribute Ratings
Reviews
(126-150 of 195)Companies can't remove reviews or game the system. Here's why
September 28, 2018
Smooth transition from on premise servers to SaaS
Score 9 out of 10
Vetted Review
Verified User
We have used TOPdesk for many years now. As a MSP we provide IT-support for hundreds of primary schools in our country . TOPdesk enables us to provide our customers an efficient and easy way to report and communicate about incidents. Our IT support staff can manage incidents and retrieve all information with TOPdesk and keep the end-customer informed about progress.
September 19, 2018
Topdesk a must do
We use topdesk for SLA and IT ticketing system. Also our complete inventory, both IT and facility is stored in Topdesk
August 30, 2018
TOPdesk helps to organise your IT department
Score 8 out of 10
Vetted Review
Verified User
TOPdesk is used within the organisation as SPOC for IT related problems and questions.
July 17, 2018
TOPdesk
TOPdesk is used by the IT department, to register and manage incoming help desk calls. As an add-on, TOPdesk is also being used for inventory management.
July 13, 2018
A good product & professional people
Topdesk is used by the Managed Services department of our organization. Our clients use Topdesk to register their incidents & changes. Our business is Microsoft Office 365 & Azure.
July 09, 2018
Review of TOPdesk
Score 10 out of 10
Vetted Review
Verified User
Our company uses TOPdesk as a signaling system and a knowledge database. IT as well as facilities colleagues use it as a signaling system. All colleagues can use it as a knowledge database and they can also make mention of problems or requests.
July 09, 2018
Happy TOPdesk user
We use TOPdesk to register our customer issues, software builds and bugs.
July 09, 2018
Excellent versatile service management tool
We've rolled out TOPdesk to the entire organization. Another museum whom we offer IT support also uses TOPdesk to log their issues and request. The most used modules are Incident Management and Change Management. Metrics provided by TOPdesk are used to monitor Key Performance Indicators. Reporting is also an important feature used to aggregate metrics into reports for the Management Team.
It's used as our main IT Service Management tool. It helps us to log incidents and changes and establish the CMDB. Changes are mainly on the level of the IT-department, but also to support HR-processes like employee-in & -out for the part of processing the access-rights and enable/disable (mail-)accounts. It does not really support our business-process, it is merely there for facilitating those who do. It helps us as an IT-department to use preset flows with automatic updates to the users.
Our service and support organization depends on the use of TOPdesk and the ticketing module. More modules are available and are soon to be implemented.
June 27, 2018
TOPview of TOPdesk
It's being used by our service desk. They receive questions, remarks, comments, complaints, and suggestions from traffic users all over the country. They categorise the messages and transfer them to second line specialists to answer or solve. TOPdesk also is the source for management reports on these matters. It is very useful for the company.
June 27, 2018
TOPdesk helped us to be the best
Our service desk uses TOPdesk as their go-to tool to support our customers.
June 25, 2018
With TOPdesk we professionalize our IT
We use TOPdesk for all our customers to support them with there IT problems. We use TOPdesk for 1 year now within the company. It gives us a good overview of all work that has to be done. It helps us communicate with the customers and inform them about the status of there issue or request.
June 25, 2018
Great product with a ton of possibilities
As a software development company, we use TOPdesk for our clients to report bugs, ask questions etc. Our own employees will also submit tickets for their own support needs that go straight to our systems administrator. Change and operational management are also successfully implemented to adhere perfectly to our strict security policy.
June 21, 2018
Our experience with Topdesk is TOP
We use top desks both internally and externally. Internally, we register all ICT-related issues that employees notice in TOPdesk.
Externally, we provide support for both end users and dealers of our products. Our customers register their reports at Inepro by telephone, e-mail and via TOPdesk's self-service portal. Via the self-service portal, customers have insight into the status of their reports. Customers can make use of the knowledge base we have built up within TOPdesk. We also use TOPdesk for the distribution of new software releases, training materials and manuals.
Externally, we provide support for both end users and dealers of our products. Our customers register their reports at Inepro by telephone, e-mail and via TOPdesk's self-service portal. Via the self-service portal, customers have insight into the status of their reports. Customers can make use of the knowledge base we have built up within TOPdesk. We also use TOPdesk for the distribution of new software releases, training materials and manuals.
June 19, 2018
TopDesk, for getting on Top of your Servicedesk
We use TopDesk as the base of our IT department. Everything we do, every change we make, every support case that has been solved is registered in TopDesk. All our hardware is also registered in TopDesk, including details like warranty, status, the location of use, even the invoices are linked to hardware items. The Knowledge database in TopDesk is used as a log and ever-growing manual of every configuration/installation we perform.
June 18, 2018
Nice product
TOPdesk is used across the whole organization.
June 13, 2018
TOPdesk: Re-Invent your IT-servicedesk
Topdesk is implemented as our new IT-service desk management and IT-self-service platform. Currently, we use the core-functionality: Ticketing, Change-management, Workflows, Asset-management, and self-service. In the near future, we would like to implement Topdesk to handle facility management and customer service management. A project to allow FM and CS to benefit from TopDesk will be launched later this year.
June 01, 2018
TOPdesk Review
We use TOPdesk to structure and control our incoming problems. Our coworkers can fill in forms in the self-service portal. This is a great way for them to see the progress. We can see directly what we should do and what can wait. TOPdesk is very easy to use and we are glad that we have this program.
May 31, 2018
TOPdesk GO
TOPdesk is used to collect issues from our employees and support clients with questions. The database is used to see where the most questions came from and will be used to aim for upgrading and improving our business line. It also benefits the use of 1 entry (E-mail address or SSD) for all questions. The internal handling is not a problem [for] our clients.
TOPdesk is our main program for our hour registration. We work for a lot of customers and the time we spend for our customers is booked in TOPdesk. The administration department is using the time in TOPdesk for creating invoices. We also use TOPdesk for the registration of our hardware and creating records of interruption or dysfunction.
We use TOPdesk as our fully integrated support desk tool!
May 29, 2018
Asset management is TopDesk’s best asset
Currently, it’s mainly being used by one department. Other departments, however, are using the data registered in TopDesk. We’re currently planning to use it for other departments as well. It helps us to keep track of all issues and gives us an insight of our configuration management.
We use TOPdesk for several processes, supplier contracts, and software licenses. Hardware equipment. Machinery registration. Periodical Maintenance. Machine failure registration. We use a third of the processes in other countries and in different languages. All the processes are well supported by TOPdesk. The functions within TOPdesk are more than available. The helpdesk of TOPdesk is very good. Help is provided within a day by normal tickets. If a call is needed, quick service is perfect. TOPdesk is a professional company that knows what customers need. I can recommend this company to everyone!
When fully implemented, TOPdesk will be used across my whole organization. It will be primarily used to manage ticketing (help desk, maintenance, etc...), as well as to provide a nice front-end for the user community.
We also hope to implement the project management and change control modules in the near future.