TOPdesk Review
TOPdesk is used for incidents, like facility problems e.g. a broken toilet, internet not working, computer authorization, application …
Overview
What is TOPdesk?
TOPdesk is the flagship highly-modular cloud-based or installed ITSM service desk and asset management solution from the Dutch company of the same name, for enterprise companies.
Recent Reviews
Awards
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Popular Features
- Self-service tools (179)8.484%
- Organize and prioritize service tickets (193)8.282%
- ITSM collaboration and documentation (147)8.282%
- ITSM reports and dashboards (155)7.474%
Reviewer Pros & Cons
Pricing
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What is TOPdesk?
TOPdesk is the flagship highly-modular cloud-based or installed ITSM service desk and asset management solution from the Dutch company of the same name, for enterprise companies.
Entry-level set up fee?
- Setup fee optional
For the latest information on pricing, visithttp://www.topdesk.com/us/pricing
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is TOPdesk?
TOPdesk is a service management solution that aims to help users improve customer communication, manage workflows and keep track of assets. According to the vendor, the software is simple and attractive, making it pleasant to use and quick to adopt. On-premises and SaaS deployments are available.
- Is suitable for IT, FM or HR.
- Includes integrations with other packages.
TOPdesk Features
Incident and problem management Features
- Supported: Organize and prioritize service tickets
- Supported: Expert directory
- Supported: Service restoration
- Supported: Self-service tools
- Supported: Subscription-based notifications
- Supported: ITSM collaboration and documentation
- Supported: ITSM reports and dashboards
ITSM asset management Features
- Supported: Configuration mangement
- Supported: Asset management dashboard
- Supported: Policy and contract enforcement
Change management Features
- Supported: Change requests repository
- Supported: Change calendar
- Supported: Service-level management
Additional Features
- Supported: Resource Plan Board
- Supported: Operations Management
- Supported: Open API
- Supported: Integrations Market Place
- Supported: Reservations Management
TOPdesk Integrations
- Snow License Manager
- QlikView
- Qlik Sense
- Lansweeper
- Nagios Core
- The Okta Identity Cloud
- Microsoft Azure
- OneLogin by One Identity
- Microsoft System Center
- Microsoft BI (MSBI)
- Microsoft Dynamics 365 Business Central
- Skype for Business, now part of Microsoft Teams
- Microsoft Dynamics 365
- BeyondTrust Remote Support
- Microsoft Intune
- Ivanti Neurons for ITAM
- Ivanti Endpoint Manager
- Microsoft Entra ID
- Ivanti Automation
- Tools4ever UMRA
- Mavim
- ERP Solutions by ISM
TOPdesk Competitors
TOPdesk Technical Details
| Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Windows, Linux |
| Mobile Application | Apple iOS, Android, Windows Phone, Mobile Web |
| Supported Countries | Global |
| Supported Languages | English, Spanish, German, French, Portuguese, Dutch, Danish, Swedish, Hungarian, Italian, Polish, Norwegian |
Frequently Asked Questions
TOPdesk is the flagship highly-modular cloud-based or installed ITSM service desk and asset management solution from the Dutch company of the same name, for enterprise companies.
ServiceNow IT Service Management, Planon Universe, and Cherwell Service Management are common alternatives for TOPdesk.
Reviewers rate Self-service tools and Configuration mangement highest, with a score of 8.4.
The most common users of TOPdesk are from Mid-sized Companies (51-1,000 employees).
TOPdesk Customer Size Distribution
| Consumers | 0% |
|---|---|
| Small Businesses (1-50 employees) | 5% |
| Mid-Size Companies (51-500 employees) | 55% |
| Enterprises (more than 500 employees) | 40% |
Comparisons
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Reviews and Ratings
(406)Attribute Ratings
Reviews
(26-50 of 195)Companies can't remove reviews or game the system. Here's why
August 22, 2023
Great app
- Great app to divide tickets among our front office team
- Complete log of all questions/answers we logged over the last years
- Simple way to report on questions, requests and incidents
- A way to automatically assign tickets to a back-up practitioner during holidays
August 21, 2023
A lovely company with an extensive system
Score 6 out of 10
Vetted Review
Verified User
- Implementation
- Friendly faces
- Lovely headquarters
- Public KB and release management pages for customers
- More advanced SSO with other parties
- More modern UI
August 21, 2023
Usefull application for supportive teams
Score 9 out of 10
Vetted Review
Verified User
- Action sequences
- Charge management
- Mailimport
- Quick Support
- Knowledge management
- Examples of action sequences
- Scrum
August 21, 2023
TOPdesk
Score 8 out of 10
Vetted Review
Verified User
- INcident management; quick resolving issues
- Implement client wishes by action sequences
- Self Service Portal: shift left
- action sequences
- update knowledge items My Topdesk
- scripting
August 21, 2023
Happy TOPdesk user
Score 10 out of 10
Vetted Review
Verified User
- User friendly
- Great support
- Accessable for everyone
- Easy to work with
- The look and feel could have a more modern look
August 21, 2023
Solid tool for incident management
- Change management
- Incident management
- Self service
- I think Reservation management is very barebones
August 18, 2023
Great software
Score 9 out of 10
Vetted Review
Verified User
- able to register all the issues and connecting it to the registered users
- managing the workflow and lifetime of the incidents
- informing the users of statuses of their incidents
- Sometimes the performance is a bit slow
- When there is a temporary network disconnect you are unable to continue on the page (incident) where you left of, you have to reload the page
Score 10 out of 10
Vetted Review
Verified User
- Assetmanagement
- First and second line call management
- HR processes (new employee, change, employee leaves)
- Single sign on with Azure AD
- More possibilities to use Topdesk on mobile devices
- On the operator side a search engine which searches over all modules
August 18, 2023
Satisfied user
- Incident management
- Action sequences
- Asset management
- Change management
- Advanced editing possibilities in template
- Registering calls
- E-mail communication with our users and customers
- Easy to manage with a lot of possibilities
- More report possibilities and features
June 21, 2023
Easy to use and clear interface
- Easy to use
- Clear interface
- Friendly
June 21, 2023
Topdesk is TOP
- Change management
- Majors
- Inventory management
- Sprint board
- Contract management
June 21, 2023
TopDesk is amazing
- Forward to mail
- Follow well
- Number and type op notifications overview
- Changes are very complicated to use
- find functionalities
June 21, 2023
A very happy user, even after only 4 months in use
- Insight in current work load
- See what other collegae’s have searched for
- Because there are so much functions jou can lose yourself in the possibilities
June 21, 2023
Topdesk is perfect for IT
- Change managemetnt
- Configuration management - creation of CMDB
June 21, 2023
TopDesk, excellence for IT and facility management
- Service desk
- Contract management
- Inventory management
- Asset management
- Maintenance en medical equipment
June 21, 2023
Topdesk user
Score 7 out of 10
Vetted Review
Verified User
- Easy of use
- Asset management
- Self service portal more attractive
- An asset reservation system
- Room plans in asset management
June 21, 2023
Very happy to use TOPdesk
- Change management has a good overview who needs what to do
- Communication through email when nessecairy
- POssibilities for reviews and review building is very easy
- Look & feel
- we use problem management for point of improvement. This could also be a seperate topic
- Less use of mouse and more with keyboard
June 21, 2023
Great and easy to use!
- Knowledge Management
- Automated Actions
- Self Service Portal
- Styling for own organization
- Incidents can be analyzed quickly and categorized
- Sharing essential knowledge to develop application skills with care employees
- Build forms to manage access
- Performance issues, probably due to intensive API usage
- Visualization of information
- More Portfolio or roadmap visualization
June 21, 2023
Good but could be better
- Single place of data entry
- User interface could be better
- The product seems to be complex
- Adding new tiles could be more intuitive
June 21, 2023
Great value to an organization with a care focus and needs technology to go ahead in the future
- Sharing essential knowledge to develop application skills with care employees
- Incidents can be analyzed quickly and categorized
- Prioritize changes requested by the business on business impact and effort
- Visualization of information to people less IT minded
- Support more agile way of working
- More portfolio or roadmap visualization
June 21, 2023
TOPdesk is the tool for your Service Management
- Incidentmanagement
- Changemanagement
- Knowledgemanagement
- Assetmanagement
- Knowledgemanagement
- Better overview of all open tickets (incidents, changes etc.) in 1 overview
June 19, 2023
A platform that we cant do without
Score 8 out of 10
Vetted Review
Verified User
- Simplicity (easy to understand)
- Interface friendly
- Easy to manage from a service employee
- Useable in big any small organizations
- Possibility to work with maps where you can manage the workplace in real time
- Use it for audits
- Use it for a centrilized MJOP
Score 10 out of 10
Vetted Review
Verified User
- Providing information
- Giving the possibility of making forms
- Providing a sharp looking software portal
- The looks of knowledge base in real time, a bit old fashion style
- The options of writing in a “tegel” there should be more space