TOPdesk Review
TOPdesk is used for incidents, like facility problems e.g. a broken toilet, internet not working, computer authorization, application …
Overview
What is TOPdesk?
TOPdesk is the flagship highly-modular cloud-based or installed ITSM service desk and asset management solution from the Dutch company of the same name, for enterprise companies.
Recent Reviews
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Popular Features
- Self-service tools (179)8.484%
- Organize and prioritize service tickets (193)8.282%
- ITSM collaboration and documentation (147)8.282%
- ITSM reports and dashboards (155)7.474%
Reviewer Pros & Cons
Pricing
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What is TOPdesk?
TOPdesk is the flagship highly-modular cloud-based or installed ITSM service desk and asset management solution from the Dutch company of the same name, for enterprise companies.
Entry-level set up fee?
- Setup fee optional
For the latest information on pricing, visithttp://www.topdesk.com/us/pricing
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is TOPdesk?
TOPdesk is a service management solution that aims to help users improve customer communication, manage workflows and keep track of assets. According to the vendor, the software is simple and attractive, making it pleasant to use and quick to adopt. On-premises and SaaS deployments are available.
- Is suitable for IT, FM or HR.
- Includes integrations with other packages.
TOPdesk Features
Incident and problem management Features
- Supported: Organize and prioritize service tickets
- Supported: Expert directory
- Supported: Service restoration
- Supported: Self-service tools
- Supported: Subscription-based notifications
- Supported: ITSM collaboration and documentation
- Supported: ITSM reports and dashboards
ITSM asset management Features
- Supported: Configuration mangement
- Supported: Asset management dashboard
- Supported: Policy and contract enforcement
Change management Features
- Supported: Change requests repository
- Supported: Change calendar
- Supported: Service-level management
Additional Features
- Supported: Resource Plan Board
- Supported: Operations Management
- Supported: Open API
- Supported: Integrations Market Place
- Supported: Reservations Management
TOPdesk Integrations
- Snow License Manager
- QlikView
- Qlik Sense
- Lansweeper
- Nagios Core
- The Okta Identity Cloud
- Microsoft Azure
- OneLogin by One Identity
- Microsoft System Center
- Microsoft BI (MSBI)
- Microsoft Dynamics 365 Business Central
- Skype for Business, now part of Microsoft Teams
- Microsoft Dynamics 365
- BeyondTrust Remote Support
- Microsoft Intune
- Ivanti Neurons for ITAM
- Ivanti Endpoint Manager
- Microsoft Entra ID
- Ivanti Automation
- Tools4ever UMRA
- Mavim
- ERP Solutions by ISM
TOPdesk Competitors
TOPdesk Technical Details
| Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Windows, Linux |
| Mobile Application | Apple iOS, Android, Windows Phone, Mobile Web |
| Supported Countries | Global |
| Supported Languages | English, Spanish, German, French, Portuguese, Dutch, Danish, Swedish, Hungarian, Italian, Polish, Norwegian |
Frequently Asked Questions
TOPdesk is the flagship highly-modular cloud-based or installed ITSM service desk and asset management solution from the Dutch company of the same name, for enterprise companies.
ServiceNow IT Service Management, Planon Universe, and Cherwell Service Management are common alternatives for TOPdesk.
Reviewers rate Self-service tools and Configuration mangement highest, with a score of 8.4.
The most common users of TOPdesk are from Mid-sized Companies (51-1,000 employees).
TOPdesk Customer Size Distribution
| Consumers | 0% |
|---|---|
| Small Businesses (1-50 employees) | 5% |
| Mid-Size Companies (51-500 employees) | 55% |
| Enterprises (more than 500 employees) | 40% |
Comparisons
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Reviews and Ratings
(406)Attribute Ratings
Reviews
(1-25 of 195)Companies can't remove reviews or game the system. Here's why
April 14, 2024
TOPdesk Review
- Good for reporting a problem like a broken shower
- Too many fields to register
April 14, 2024
TOPdesk is TOP!
- It’s very friendly to use. Buttons are very clean to use.
- It’s simple to find the locations to enter your problem
- Also good for declarations use
- More examples of the facility problems
- A better link to reply when a problem is solved according to TOPdesk and not for me
- Better visibility in the app design - it’s a little bit overshadowed by the other apps' layouts
April 13, 2024
User review of TOPdesk
- It’s easy to report something.
- It’s quicker than a call.
- You can make a report at any moment you want.
- Let the data be filled in when you're logged in.
- Make it easier to attach bigger documents.
April 13, 2024
User review of TOPdesk
- If we work in the evening or at night you can still report a problem instead of asking someone in the daytime to fix it.
- It was a good way to report problems when we were implementing HiX.
- It’s quicker than a call.
- It would be nice if my personal information/data was already filled in when I am logged in.
- Files are sometimes too big to upload.
April 13, 2024
Good Product!
- It’s structured, so you don’t have to search for things you need.
- It’s great to have the possibility to make your OWN priority.
- When a notification is over the due date, it gets a red color, so you can see what is necessary to pick up first.
- It would have been easier if the people whom you share the notification with also got the email, instead of only the name of the person who makes the notification.
April 12, 2024
TOPdesk is a Great Tool!
Score 10 out of 10
Vetted Review
Verified User
- Knowledge Management
- Asset Management
- Incident Management
- The layout of the knowledge management system
- The trees within the Knowledge management system
- Reporting feature
April 12, 2024
TOPdesk review
- Administration
- Registration
- Knowledge centre
- Intuitivity
- Better overview in knowledge service
- Easier to make a ticket
April 12, 2024
TOPdesk Review
- E-Mail to the user
- Reminder when the manager doesn’t react on there email
- ADD a link between TOPdesk and RAM-IT our network partner
- Make it easier to make new changes users can choose
April 12, 2024
TOPdesk in healthcare
Score 8 out of 10
Vetted Review
Verified User
- API function
- Link knowledge items to the notification
- Clear SSP
- Built-in bulk editor for operational activities
- Option to copy/paste images in a notification directly
April 12, 2024
TOPdesk
Score 9 out of 10
Vetted Review
Verified User
- Registration of tickets
- Knowledge items are easy to make/manage
- The logic behind the ticket form
- Automatic alphabetically sorting of the knowledge items
- Not logging out when inactive for a while
April 12, 2024
Go start using TOPdesk
- Self Service Portal for users
- TOPdesk is very active in training and development
- Quick reply in supportquestions through mytopdesk
- Development speed, the world Goes faster
April 10, 2024
TOPdesk Review
Score 8 out of 10
Vetted Review
Verified User
- Overview of the team tickets
- Overview of the personal tickets
- Creating items with information for helpdesk
- Overview of non standard changes
- Planning of non standard changes
April 09, 2024
Good tool
- Automated or fast handeling of known issues
- Importing mail into tickets
- Asset management
- Reliability in service, regularly experienced slowing performance up to unworkable levels.
April 03, 2024
TOPdesk a great tool to work with
Score 10 out of 10
Vetted Review
Verified User
- user friendliness
- Support of ITIL processes
- Customizable
- Self Service Portal
- Reports combining incidents and changes
- Enabling formatting text fields on forms
- Enable multilingual e-mail templates
March 25, 2024
TOPdesk - Easy to use for Admins and End Users.
- Asset Management.
- Call Management.
- Assigning and Replying to Calls.
- Asset Documentation Creation and Storage.
- Knowledge Base.
- New Checklist System.
- Call Filtering and Folder Management.
- Creating new Call Categories.
March 06, 2024
TOPdesk Review
Score 9 out of 10
Vetted Review
Verified User
- Incident management
- Problem management
- Asset management
- More AI integration
March 04, 2024
Happy, and lots of possibilities
Score 8 out of 10
Vetted Review
Verified User
- SSP
- Updates
- API structures
- filtering object IDs in SSP forms
March 04, 2024
TOPdesk review
Score 10 out of 10
Vetted Review
Verified User
- it gives us a better overview of our ongoing changes and incidents
- we can manage our assets better and link it to the person who is using them
- its easy to see when someone updates their ticket as you get a notification and if you miss this you even get an email to remind you
- I think it logs out too fast sometimes when I go somewhere else it requires to be logged in again
- sometimes notifications that have already been closed come back
- adding new resources can be hard if you're new.
March 04, 2024
TOPdesk is a great ITSM tool
Score 10 out of 10
Vetted Review
Verified User
- Incident management
- Change management
- Knowledge management
- Asset management
- Asset management selections
- Reporting dashboards for service levels
- The interface for selection building
March 04, 2024
Very great application to use!
- Functionality
- User interface
- Automation
- Update modules
- Reservations Management
- Existing integrations with certain apps
- System failures
February 23, 2024
TOPdesk review
- Easy to use
- Custom layouts and fields are possible
- A SelfServicePortal for the customer
- Good search functionalibility
- No possibility for great and easy reporting
- Layout design not to easy
- Configuration of layouts requiers a lot of searching
October 02, 2023
A flexible tool to manage your Incidents and Changes and give your customers the tools to help themselves
Score 9 out of 10
Vetted Review
Verified User
- Incident Management
- Change Management
- Basic automation of some processes
- Knowledge Base (using; creation is a bit buggy)
- It eases up the ordering process
- Knowledge Base - The creation is a bit buggy. For example: Image resize only works in Firefox
- Keep Alive - We keep getting "Website is not up to date" from time to time
- Dark Mode is missing
- Save settings - I have to sort the lists every time I open them. If there is a way, it is not easy to find
September 12, 2023
TOPdesk makes your workday better and easier!
- Asset management
- Service portal
- Operational tasks, reoccurring
- Idle time is short, after 15 minutes you need logon again. Automatically save ticket information.
- A roadmap with timeline for changes. Year timeline.
- Overview with all types of tickets in 1 view
September 12, 2023
TOP! Desk
Score 8 out of 10
Vetted Review
Verified User
- Layout is very well
- Much of information if you are stuck
- User friendly
- Simplify the reporting tool
August 23, 2023
Greatest job ever: TOPdesk administrator and do it all!!!
- Incident management
- Change management
- Problem management
- Assetmanagement
- Create a form to update an asset directly, without opening the whole database of it
- Protect the user from deleting a field which is in use in an asset template
- When an installation is in the Dutch language it is hard to use an English manual because of names difference