TOPdesk Review
TOPdesk is used for incidents, like facility problems e.g. a broken toilet, internet not working, computer authorization, application …
Overview
What is TOPdesk?
TOPdesk is the flagship highly-modular cloud-based or installed ITSM service desk and asset management solution from the Dutch company of the same name, for enterprise companies.
Recent Reviews
Awards
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Popular Features
- Self-service tools (179)8.484%
- Organize and prioritize service tickets (193)8.282%
- ITSM collaboration and documentation (147)8.282%
- ITSM reports and dashboards (155)7.474%
Reviewer Pros & Cons
Pricing
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What is TOPdesk?
TOPdesk is the flagship highly-modular cloud-based or installed ITSM service desk and asset management solution from the Dutch company of the same name, for enterprise companies.
Entry-level set up fee?
- Setup fee optional
For the latest information on pricing, visithttp://www.topdesk.com/us/pricing
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Features
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Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is TOPdesk?
TOPdesk is a service management solution that aims to help users improve customer communication, manage workflows and keep track of assets. According to the vendor, the software is simple and attractive, making it pleasant to use and quick to adopt. On-premises and SaaS deployments are available.
- Is suitable for IT, FM or HR.
- Includes integrations with other packages.
TOPdesk Features
Incident and problem management Features
- Supported: Organize and prioritize service tickets
- Supported: Expert directory
- Supported: Service restoration
- Supported: Self-service tools
- Supported: Subscription-based notifications
- Supported: ITSM collaboration and documentation
- Supported: ITSM reports and dashboards
ITSM asset management Features
- Supported: Configuration mangement
- Supported: Asset management dashboard
- Supported: Policy and contract enforcement
Change management Features
- Supported: Change requests repository
- Supported: Change calendar
- Supported: Service-level management
Additional Features
- Supported: Resource Plan Board
- Supported: Operations Management
- Supported: Open API
- Supported: Integrations Market Place
- Supported: Reservations Management
TOPdesk Integrations
- Snow License Manager
- QlikView
- Qlik Sense
- Lansweeper
- Nagios Core
- The Okta Identity Cloud
- Microsoft Azure
- OneLogin by One Identity
- Microsoft System Center
- Microsoft BI (MSBI)
- Microsoft Dynamics 365 Business Central
- Skype for Business, now part of Microsoft Teams
- Microsoft Dynamics 365
- BeyondTrust Remote Support
- Microsoft Intune
- Ivanti Neurons for ITAM
- Ivanti Endpoint Manager
- Microsoft Entra ID
- Ivanti Automation
- Tools4ever UMRA
- Mavim
- ERP Solutions by ISM
TOPdesk Competitors
TOPdesk Technical Details
| Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Windows, Linux |
| Mobile Application | Apple iOS, Android, Windows Phone, Mobile Web |
| Supported Countries | Global |
| Supported Languages | English, Spanish, German, French, Portuguese, Dutch, Danish, Swedish, Hungarian, Italian, Polish, Norwegian |
Frequently Asked Questions
TOPdesk is the flagship highly-modular cloud-based or installed ITSM service desk and asset management solution from the Dutch company of the same name, for enterprise companies.
ServiceNow IT Service Management, Planon Universe, and Cherwell Service Management are common alternatives for TOPdesk.
Reviewers rate Self-service tools and Configuration mangement highest, with a score of 8.4.
The most common users of TOPdesk are from Mid-sized Companies (51-1,000 employees).
TOPdesk Customer Size Distribution
| Consumers | 0% |
|---|---|
| Small Businesses (1-50 employees) | 5% |
| Mid-Size Companies (51-500 employees) | 55% |
| Enterprises (more than 500 employees) | 40% |
Comparisons
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Reviews and Ratings
(406)Attribute Ratings
Reviews
(1-17 of 17)Companies can't remove reviews or game the system. Here's why
April 03, 2024
TOPdesk a great tool to work with
Score 10 out of 10
Vetted Review
Verified User
- Planon
- Nextview
- SAP Success Factors
Unknown
December 22, 2022
TOPdesk is TOPs in the field of Helpdesk/Knowledge Base systems.
- System Center/Intune/Endpoint
- Google
- Active Directory
The integrations help power our use of TOPdesk as an inventory management system with up to date information about our devices and users, and how they interact. The systems update nightly with data exports of our users and devices to automatically update the potential callers and devices. The integration itself was not too difficult, the tools in the TOPdesk API allow for easy data import of multiple types of data.
December 19, 2022
TOPdesk: TOPproduct, TOPservice
- AzureDevops
My company build an app for the integration between TOPdesk and Azure DevOps. It is not hard to achieve the integration, you need some knowledge for the standard fields in TOPdesk and Azure DevOps.
December 14, 2022
Top of the charts with TOPdesk
- Google (device\asset management)
- Microsoft MDM
Using API and GAM we can pull in all attributes on devices including IP, last user and a host of other pertinent information that makes the asset management piece so valuable.
December 13, 2022
Great features and usability
- Our website
- ArcGIS/Geoweb
- HelloID
- SharePoint
Depends on which system. ArcGIS has two way communication. It gives users the possibility to create and review incidents on a map providing GPS location.
HelloID is used for provisioning users to TOPdesk and managing access rights.
HelloID is used for provisioning users to TOPdesk and managing access rights.
October 25, 2022
TOPdesk Review -- 10 years of TOPdesk
- Active Directory
- Joomla
LDAP connectivity to Active directory was relatively straight forward. TOPdesk support is alway helpful as well.
We use Joomla for our CRM and having forms from TOPdesk or allowing reports to open in Joomla was also not difficult. It’s great to be able to pull live data and serve it where it is needed to be viewed.
June 01, 2022
TOPdesk: a movement of service.
- Outlook
- Timewax
- Ivanti
- ServiceNow
Just exchange emails to incidents. Automatic generate incident from emails. I was done very smoothly.
May 30, 2022
TOPdesk Review
- AFAS
It was a 2 day job to realize, together with a TOPdesk consultant.
We use the AFAS integration to update Person cards.
We use the AFAS integration to update Person cards.
May 29, 2022
The better professional helpdesk system
- Microsoft Power BI
Easy
May 26, 2022
good program - needs a few tweaks
- Jaeger
Integration was a little rough and could be more comprehensive but for our needs to just being to link the Purchase Order to the Work Order is huge.
- Intranet
The various tools of TOPdesk can be presented on any intranet. You have to make it yourself, but the TOPdesk helpdesk can help you out on that.
August 12, 2020
Already for 10 years a happy topdesker
- Outlook
July 31, 2020
Introducing TOPdesk in a sales environment
- Other TOPdesk systems (from our customers)
Integration using action sequences. Easy to establish (APIs are well documented).
July 29, 2020
Museum multi-department TOPdesk review
- AD
- Exchange
Basic integration, easy to complete
July 28, 2020
TOPdesk Review
- Sharepoint Online
Implemented into Sharepoint online intranet page as a quicklink.
July 28, 2020
Topdesk, Easy and effective
- Email
- Monitoring
- Sales
Just to het easy reports on wich customer had what actions
July 28, 2020
TopDesk is Great
- We use it as a stand alone