- CSM Dashboards
- Usage based campaigns
- Ease of use
Reviews (51-57 of 57)
- Daily notifications
- Keeps you sending emails about your customer's health
- Maintains a sheet of tasks which you need to perform every day
- Never lets you forget any of your customers when you have your customers of 200+
- Customer Success Engagement
- Customer Success Metrics
- Customer health ribbon
- Totango sincerely listens to any questions, concerns, and suggestions and works with you to get them addressed.
- Totango releases improvements fairly often.
- Totango provides webinars to help users learn new features.
- Puts everything relating to a customer in one location
- Ability to set SuccessPlays to trigger important notifications
- Allows for internal communication to be in one place, so colleagues in different time zones can quickly access important touchpoint
Totango Scorecard Summary
Feature Scorecard Summary
Totango is a customer success platform that is designed to help recurring revenue businesses simplify the complexities of customer success by connecting the dots of customer data, actively monitoring customer health changes, and driving proactive engagements.
According to the vendor, Totango is also the only customer success platform provider that offers solutions for companies that have or sell into multiple products, hierarchies, and channel partners.
Customer and User Monitoring Platform: real-time monitoring of key account and user-level metrics on product adoption, value delivered, utilization, and operational incidents.
Early Warning System: a system that computes customer health and alerts companies when a customer needs attention based on shifts in health or occurrence of specific at-risk events.
Customer Success Work Management: business process management for customer success managers and executives including account management workflows, best practice automation, team performance measurement, and executive reporting and dashboards.
Customer Nurture and Retention Campaigns: automated, personalized campaigns to drive onboarding and product adoption based on actual user behavior and results.
Customer Analytics: Deep segmentation and analytics capability to discover trends across the customer base, develop benchmarks, and examine rich account and user profiles.
Totango Support Options
|Video Tutorials / Webinar|
Totango Technical Details
|Mobile Application:||Apple iOS|