Great tool for scaling Customer Success
We use Totango to automate and scale all of our core processes for the Customer Success org at our company. Additionally, we use it for …
Starting at $2,988 per year
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What is Totango?
Totango customer success software, now with Catalyst, helps enterprise businesses and cross-functional teams accelerate customer outcomes in productivity, retention, and expansion. Totango and Catalyst will become a unified product, following the merger in February 2024.
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Popular Features
- Customer segmentation (243)8.383%
- Customer profiles (251)7.878%
- Product usage (243)7.878%
- Customer health scoring (253)7.676%
Reviewer Pros & Cons
Video Reviews
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Totango Review: Stands Out Because Of Its User Friendly Interface
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Pricing
Starter
$2,988
Cloud
per year
Enterprise
$18,000
Cloud
per year
Premier
Custom
Cloud
Entry-level set up fee?
- Setup fee optional
For the latest information on pricing, visithttps://www.totango.com/packages
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $2,988 per year
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Totango Customer Success Walkthrough
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What is Totango?
Totango customer success software, now with Catalyst, helps enterprise businesses and cross-functional teams accelerate customer outcomes in productivity, retention, and expansion. Totango and Catalyst will become a unified product, following the merger in February 2024.
Totango provides a set of integrations and SuccessBLOCs—the company's proprietary pre-built customer success programs that are embedded with best practices and contain relevant workflows, reports, automation, customer segments, campaign content, and more to help users achieve critical business outcomes. With Totango, businesses can integrate data to get a 360° view of customer health, collaborate to manage their customer portfolio, engage with customers when and where it matters, monitor and improve the metrics that matter, and scale CS faster with people + AI. Totango is designed to scale limitlessly and deliver time to value due to its composable platform architecture and schemaless data model.
Totango provides a set of integrations and SuccessBLOCs—the company's proprietary pre-built customer success programs that are embedded with best practices and contain relevant workflows, reports, automation, customer segments, campaign content, and more to help users achieve critical business outcomes. With Totango, businesses can integrate data to get a 360° view of customer health, collaborate to manage their customer portfolio, engage with customers when and where it matters, monitor and improve the metrics that matter, and scale CS faster with people + AI. Totango is designed to scale limitlessly and deliver time to value due to its composable platform architecture and schemaless data model.
Totango Features
Customer Data Extraction / Integration Features
- Supported: Product usage
- Supported: Help desk / support tickets
- Supported: Online customer community
- Supported: Billing
- Supported: Marketing emails
Customer Success Management Features
- Supported: NPS surveys
- Supported: Customer profiles
- Supported: Automated workflow
- Supported: Internal collaboration
- Supported: Customer health scoring
- Supported: Customer segmentation
CSM Reporting & Analytics Features
- Supported: Customer health trends
- Supported: Engagement analytics
- Supported: Revenue forecasting
- Supported: Dashboards
- Supported: Customer lifetime value
- Supported: Churn rate
Security Features
- Supported: Role-based user permissions
Platform & Infrastructure Features
- Supported: API
- Supported: Integration with Salesforce.com
- Supported: Integration with Marketo
Totango Screenshots
Totango Video
New year, new evolution of CS, new Totango
Totango Integrations
Totango Competitors
Totango Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS |
Frequently Asked Questions
Totango customer success software, now with Catalyst, helps enterprise businesses and cross-functional teams accelerate customer outcomes in productivity, retention, and expansion. Totango and Catalyst will become a unified product, following the merger in February 2024.
Totango starts at $2988.
Reviewers rate Integration with Marketo highest, with a score of 8.9.
The most common users of Totango are from Mid-sized Companies (51-1,000 employees).
Comparisons
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Reviews and Ratings
(408)Attribute Ratings
Reviews
(126-150 of 171)Companies can't remove reviews or game the system. Here's why
March 11, 2020
Totango makes Customer Success easy!
Salesforce- but it does not nearly have as many features related to customer retention.
March 11, 2020
Totango is a decent CRM with potential
March 11, 2020
Powerful, robust tool!! Take the time to understand it and it will become your Swiss army knife in terms of data extraction
I have only used Salesforce and Zendesk but I do see the potential of Totango, I think I require more training.
March 11, 2020
Totango gets the job done!
March 11, 2020
Totango Helps Tame my Outreach Timelines
Totango is the first piece of software I have used in this industry.
November 20, 2019
Totango
We were part of the initial trial and continue using it as a matter of practice, although software adoption alone does not necessarily result in contract status.
October 13, 2019
Easy to launch and maintain
Good reseller partnership, easy UI, good time to value.
December 06, 2018
Looking for something better still
- Intercom
We're still looking for an alternative to replace Totango. I know we've used products such as Intercom in the past for similar solutions.
September 17, 2018
User friendly
September 14, 2018
Totango Review
September 05, 2018
Totango- Great start for Customer Management
I believe Totango was financially a better-deal, and could handle our implementation timeframe quicker.
May 22, 2017
Totango is pushing to be better
Totango was selected before I joined the business as it was cheaper and more flexible. The fact that it is working independently from SalesForce is a major benefit as our SalesForce instance is not 100% reliable.
May 12, 2017
It Actually Only Takes One: Totango
Initially [we were] with Gainsight, but their modifications to the UI and inability to work at Contract level in Salesforce really killed it for us. We used Gainsight 3 years prior to switching to Totango. Both were limited rollout to the Elite CSM team followed by broader rollout to other teams once testing was successful.
November 07, 2016
It takes two to Totango
We evaluated five other customer success platforms. We selected Totango because of its technical fit, usability, and competitive pricing.
November 07, 2016
Totango - A must for any CSM
I was not with the organization when the choice was made. Other products, however, were evaluated based on free trials and live demo sessions.
October 27, 2016
Do you really know if your customer is happy with your product and willing to do a renewal? Totango knows.
Two main gaps made us choosing Totango instead of Gainsight:
1. Pricing - We do believe Gainsight has a great product and service, but our company can't afford it before scaling.
2. Flexibility of onboarding - For us, the fast implementation and the lean mindset is really important. Gainsight was not able to give us that. With them, we would have to travel to the US to the onboarding and take a lot of time to get it live. Totango really met our expectations on this matter, we've implemented a first account's health overview in less than one month.
1. Pricing - We do believe Gainsight has a great product and service, but our company can't afford it before scaling.
2. Flexibility of onboarding - For us, the fast implementation and the lean mindset is really important. Gainsight was not able to give us that. With them, we would have to travel to the US to the onboarding and take a lot of time to get it live. Totango really met our expectations on this matter, we've implemented a first account's health overview in less than one month.
October 24, 2016
Infinite possibilities
The price was a big factor for similar features. Although the other system had more features and a cleaner/more complete integration with Salesforce (as a Salesforce extension), we didn't need all the bells and whistles a this point.
September 23, 2016
Wish we had Totango a year ago- great product!
We selected Totango over other products because of the balance between sophisticated functionality (like customized health categorization based on usage) and a reasonable price point.
September 02, 2016
Thumbs up for Totango
Not applicable to me.
August 22, 2016
Imperative for Customer Success and Many Other Teams
We had web demos and multiple phone calls with several other companies that advertised customer success software. We also spoke with friends at other organizations that are in customer success to discuss their tools, processes, and experience with various venders. Overall, we found Totango to be very comprehensive and we felt very comfortable with the team, the support we could get, and realized the product could cover all the needs we had.
August 02, 2016
Fantastic Product for Account Managers/CSMs
I started at the organization after Totango was selected, but I hear the decision was based on how intuitive the solution was, and how it could integrate with the other solutions in-house. At prior companies, the reporting suite had been the primary focus. One company in particular selected a product that had extremely robust reporting options; however, we were at the mercy of the solution's product team for customizations/modifications, which took quite a bit of time.
August 01, 2016
Totango helps understand your customers
I wasn't part of that decision; however, my understanding is their support and their ability to find a workaround that works for you are superb.
July 22, 2016
Totango review
I looked at cost, personality, potential, people, features, and time to install as factors. I looked at Gainsight and Bluenose as well. Gainsight rated well but was too expensive. Bluenose had poor customer service and I thought they wouldn't last.
Totango had very likable people; the features compared well to other products, and they were flexible in pricing as I was ramping up my business.
Totango had very likable people; the features compared well to other products, and they were flexible in pricing as I was ramping up my business.
July 21, 2016
Takes two Totango
We use totango because prosperworks doesn't have the data side.