Great tool for scaling Customer Success
We use Totango to automate and scale all of our core processes for the Customer Success org at our company. Additionally, we use it for …
Starting at $2,988 per year
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What is Totango?
Totango customer success software, now with Catalyst, helps enterprise businesses and cross-functional teams accelerate customer outcomes in productivity, retention, and expansion. Totango and Catalyst will become a unified product, following the merger in February 2024.
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Popular Features
- Customer segmentation (243)8.383%
- Customer profiles (251)7.878%
- Product usage (243)7.878%
- Customer health scoring (253)7.676%
Reviewer Pros & Cons
Video Reviews
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Totango Review: Stands Out Because Of Its User Friendly Interface
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Pricing
Starter
$2,988
Cloud
per year
Enterprise
$18,000
Cloud
per year
Premier
Custom
Cloud
Entry-level set up fee?
- Setup fee optional
For the latest information on pricing, visithttps://www.totango.com/packages
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $2,988 per year
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Totango Customer Success Walkthrough
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What is Totango?
Totango customer success software, now with Catalyst, helps enterprise businesses and cross-functional teams accelerate customer outcomes in productivity, retention, and expansion. Totango and Catalyst will become a unified product, following the merger in February 2024.
Totango provides a set of integrations and SuccessBLOCs—the company's proprietary pre-built customer success programs that are embedded with best practices and contain relevant workflows, reports, automation, customer segments, campaign content, and more to help users achieve critical business outcomes. With Totango, businesses can integrate data to get a 360° view of customer health, collaborate to manage their customer portfolio, engage with customers when and where it matters, monitor and improve the metrics that matter, and scale CS faster with people + AI. Totango is designed to scale limitlessly and deliver time to value due to its composable platform architecture and schemaless data model.
Totango provides a set of integrations and SuccessBLOCs—the company's proprietary pre-built customer success programs that are embedded with best practices and contain relevant workflows, reports, automation, customer segments, campaign content, and more to help users achieve critical business outcomes. With Totango, businesses can integrate data to get a 360° view of customer health, collaborate to manage their customer portfolio, engage with customers when and where it matters, monitor and improve the metrics that matter, and scale CS faster with people + AI. Totango is designed to scale limitlessly and deliver time to value due to its composable platform architecture and schemaless data model.
Totango Features
Customer Data Extraction / Integration Features
- Supported: Product usage
- Supported: Help desk / support tickets
- Supported: Online customer community
- Supported: Billing
- Supported: Marketing emails
Customer Success Management Features
- Supported: NPS surveys
- Supported: Customer profiles
- Supported: Automated workflow
- Supported: Internal collaboration
- Supported: Customer health scoring
- Supported: Customer segmentation
CSM Reporting & Analytics Features
- Supported: Customer health trends
- Supported: Engagement analytics
- Supported: Revenue forecasting
- Supported: Dashboards
- Supported: Customer lifetime value
- Supported: Churn rate
Security Features
- Supported: Role-based user permissions
Platform & Infrastructure Features
- Supported: API
- Supported: Integration with Salesforce.com
- Supported: Integration with Marketo
Totango Screenshots
Totango Video
New year, new evolution of CS, new Totango
Totango Integrations
Totango Competitors
Totango Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS |
Frequently Asked Questions
Totango customer success software, now with Catalyst, helps enterprise businesses and cross-functional teams accelerate customer outcomes in productivity, retention, and expansion. Totango and Catalyst will become a unified product, following the merger in February 2024.
Totango starts at $2988.
Reviewers rate Integration with Marketo highest, with a score of 8.9.
The most common users of Totango are from Mid-sized Companies (51-1,000 employees).
Comparisons
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Reviews and Ratings
(406)Attribute Ratings
Reviews
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November 08, 2021
A Wonderful Platform to Help You Level-up Your Customer Success Game
Totango felt like a great option that was beyond entry-level, but not a sledgehammer for a nail for what, at the time, was a brand new Customer Experience team being formed.
August 24, 2021
Totango Review from Light Users
I have not used other products.
August 24, 2021
A Great Tool to Keep Your Team Focused on Your Customers and the Value They Get From Your Product
I was not the one who made the selection, but Totango stood over them in usability, ease of use, and ease of setup.
August 20, 2021
Totango: A Great Tool for Client Segmentation at Scale!
- Streak
We use both tools for managing different parts of the client lifecycle.
August 19, 2021
One of the Best Work Softwares Ever!
They were both very useful and they are integrated into each other like they are twins. But for me, in my own honest opinion, Totango is a little bit better than Salesforce.
August 18, 2021
Totango is helpful, but has a few flaws
We were using Salesforce for most of this work before. It wasn't great for CSM activities as it is focused on Sales activities.
August 17, 2021
Client Management
Salesforce is a fabulous tool, however, Totango excels at supporting the existing client for long-term retention and growth.
August 17, 2021
Totango: The Customer Success Managers’ Lifesaver
- Salesforce Nonprofit Cloud
I think Salesforce is pretty limited based on its platforms and tools whereas, Totango is great and very helpful as a Customer Success platform. Salesforce, for me, is more sales-oriented. And it’s also more complicated than Totango.
August 17, 2021
A Great Tool for Segmentation
I haven't really used other tools that are similar to Totango. Prior to this, we worked what we could with Salesforce and other internal tools, but now we use them both and they complement each other well.
August 17, 2021
Love it!
August 17, 2021
Totango: A Product I Couldn't Live Without
Easier UI, better reporting capabilities, better integration capabilities.
August 17, 2021
Totango - It Takes More Than 2!
We are not a true SaaS company, but a hybrid, and we need something that can accommodate both.
August 17, 2021
Totango is a Great Resource for Customer Success Teams!
The organization prefers Totango over Gainsight.
August 17, 2021
Senior Client Success Manager Experience Using Totango
Totango is so much better than Gainsight. The ease of logging a touchpoint, the ability to measure impact, and review metrics at a glance have made it much easier to understand areas of need for clients and a simple and easy way to access the tool. Hands down - a much better fit for our team than our experience using Gainsight.
August 17, 2021
In My Opinion: Not Recommended, but Can be Useful
- Salesforce CPQ (formerly SteelBrick)
Much more robust and speedy.
August 17, 2021
Great for automation - data accuracy needs improvement
Automation is the biggest differentiator here, but SFDC is more reliable from a data perspective.
August 10, 2021
Totango - Amazing Tool for SaaS Success Strategy!
ChurnZero - I've taken a look at this solution but didn't get to form a definitive opinion about it yet. Right now it looks like their Integration system is a bit more limited than Totango's.
Custify - It's a good tool but unlike Totango it feels a bit more sales focused. Also it doesn't feel as user friendly as Totango when it comes to the interface, and also not as organised.
Custify - It's a good tool but unlike Totango it feels a bit more sales focused. Also it doesn't feel as user friendly as Totango when it comes to the interface, and also not as organised.
The only other product we seriously looked at was Gainsight. It had all the features we were looking for, but the high price tag deterred us. As a startup, we want to ensure that we are lean and utilizing our resources in a smart way. The ability to start building out Totango on the free community version was a huge plus and a great tactic I believe on their part.
I have primarily used Salesforce in other rolls. Salesforce requires a lot of development work to customize and integrate but Totango can run with some minimal customization.
March 17, 2021
Pretty good, lightweight. Would recommend for a starter.
- Streak
We only briefly considered Gainsight and other customer success tools, but quickly abandoned those companies because of the hefty price tag. We recognized that this was something we needed, but did not yet have the funding to be able to pay a huge amount of money for the tool. Being able to get our feet wet and adopt Totango for free initially really benefited us. We were able to test things out, learn and make sure that this was something we wanted to use long-term.
March 11, 2021
Are you starting with customer success? Trust Totango.
After evaluating Client Success and ChrunZero, we tried Totango due to it's zero cost of entry compared to a high set-up fee for the other platforms.
The cost of licensing.
March 11, 2021
Totango is the Salesforce for CSMs.
We are evaluating Gainsight as a contender, seems like the UI can be beneficial for us. We really need a more collaborative tool to give us exactly what we need.
March 11, 2021
Small Start-up Optimized with Totango.
I don't remember what else we considered but Totango was the best for our needs. Most other software was geared towards sales, which didn't match our B2G needs.