Great tool for scaling Customer Success
We use Totango to automate and scale all of our core processes for the Customer Success org at our company. Additionally, we use it for …
Starting at $2,988 per year
View PricingOverview
What is Totango?
Totango customer success software, now with Catalyst, helps enterprise businesses and cross-functional teams accelerate customer outcomes in productivity, retention, and expansion. Totango and Catalyst will become a unified product, following the merger in February 2024.
Recent Reviews
Awards
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Popular Features
- Customer segmentation (243)8.383%
- Customer profiles (251)7.878%
- Product usage (243)7.878%
- Customer health scoring (253)7.676%
Reviewer Pros & Cons
Video Reviews
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Totango Review: Stands Out Because Of Its User Friendly Interface
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Pricing
Starter
$2,988
Cloud
per year
Enterprise
$18,000
Cloud
per year
Premier
Custom
Cloud
Entry-level set up fee?
- Setup fee optional
For the latest information on pricing, visithttps://www.totango.com/packages
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $2,988 per year
Product Demos
Totango Customer Success Walkthrough
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Product Details
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- Downloadables
- FAQs
What is Totango?
Totango customer success software, now with Catalyst, helps enterprise businesses and cross-functional teams accelerate customer outcomes in productivity, retention, and expansion. Totango and Catalyst will become a unified product, following the merger in February 2024.
Totango provides a set of integrations and SuccessBLOCs—the company's proprietary pre-built customer success programs that are embedded with best practices and contain relevant workflows, reports, automation, customer segments, campaign content, and more to help users achieve critical business outcomes. With Totango, businesses can integrate data to get a 360° view of customer health, collaborate to manage their customer portfolio, engage with customers when and where it matters, monitor and improve the metrics that matter, and scale CS faster with people + AI. Totango is designed to scale limitlessly and deliver time to value due to its composable platform architecture and schemaless data model.
Totango provides a set of integrations and SuccessBLOCs—the company's proprietary pre-built customer success programs that are embedded with best practices and contain relevant workflows, reports, automation, customer segments, campaign content, and more to help users achieve critical business outcomes. With Totango, businesses can integrate data to get a 360° view of customer health, collaborate to manage their customer portfolio, engage with customers when and where it matters, monitor and improve the metrics that matter, and scale CS faster with people + AI. Totango is designed to scale limitlessly and deliver time to value due to its composable platform architecture and schemaless data model.
Totango Features
Customer Data Extraction / Integration Features
- Supported: Product usage
- Supported: Help desk / support tickets
- Supported: Online customer community
- Supported: Billing
- Supported: Marketing emails
Customer Success Management Features
- Supported: NPS surveys
- Supported: Customer profiles
- Supported: Automated workflow
- Supported: Internal collaboration
- Supported: Customer health scoring
- Supported: Customer segmentation
CSM Reporting & Analytics Features
- Supported: Customer health trends
- Supported: Engagement analytics
- Supported: Revenue forecasting
- Supported: Dashboards
- Supported: Customer lifetime value
- Supported: Churn rate
Security Features
- Supported: Role-based user permissions
Platform & Infrastructure Features
- Supported: API
- Supported: Integration with Salesforce.com
- Supported: Integration with Marketo
Totango Screenshots
Totango Video
New year, new evolution of CS, new Totango
Totango Integrations
Totango Competitors
Totango Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS |
Frequently Asked Questions
Totango customer success software, now with Catalyst, helps enterprise businesses and cross-functional teams accelerate customer outcomes in productivity, retention, and expansion. Totango and Catalyst will become a unified product, following the merger in February 2024.
Totango starts at $2988.
Reviewers rate Integration with Marketo highest, with a score of 8.9.
The most common users of Totango are from Mid-sized Companies (51-1,000 employees).
Comparisons
Compare with
Reviews and Ratings
(406)Attribute Ratings
Reviews
(1-25 of 260)Companies can't remove reviews or game the system. Here's why
January 09, 2024
Great tool for scaling Customer Success
90%
9.0
96.66666666666666%
9.7
82.5%
8.3
N/A
N/A
33.333333333333336%
3.3
January 08, 2024
Totango is to-tally great software
40%
4.0
80%
8.0
82.5%
8.3
N/A
N/A
70%
7.0
January 08, 2024
Totango is a game changer for CS teams.
85%
8.5
88.33333333333334%
8.8
90%
9.0
90%
9.0
30%
3.0
January 08, 2024
I like totango
45%
4.5
50%
5.0
50%
5.0
N/A
N/A
N/A
N/A
January 05, 2024
Would 10/10 recommend Totango for your CSM team!
90%
9.0
91.66666666666666%
9.2
97.5%
9.8
80%
8.0
50%
5.0
October 27, 2023
The bomb in customer success software!
40%
4.0
96.66666666666666%
9.7
100%
10.0
100%
10.0
30%
3.0
Score 10 out of 10
Vetted Review
Verified User
100%
10.0
100%
10.0
100%
10.0
100%
10.0
33.333333333333336%
3.3
June 19, 2023
¡totango has become an ally for everyone's success!
100%
10.0
100%
10.0
100%
10.0
100%
10.0
100%
10.0
June 09, 2023
All in one CS
70%
7.0
78.33333333333333%
7.8
70%
7.0
60%
6.0
26.666666666666664%
2.7
May 22, 2023
Buyer Beware
Score 1 out of 10
Vetted Review
Verified User
15%
1.5
13.333333333333332%
1.3
12.5%
1.3
N/A
N/A
13.333333333333332%
1.3
90%
9.0
86.66666666666666%
8.7
30%
3.0
80%
8.0
86.66666666666666%
8.7
March 03, 2023
Totango for the win...
85%
8.5
83.33333333333334%
8.3
100%
10.0
100%
10.0
33.333333333333336%
3.3
February 14, 2023
Great CX value and straightforward software for the price
40%
4.0
40%
4.0
47.5%
4.8
N/A
N/A
N/A
N/A
January 27, 2023
Totango - a must have for every fast growing company
40%
4.0
73.33333333333333%
7.3
57.5%
5.8
90%
9.0
23.333333333333336%
2.3
January 26, 2023
Couldn't be happier
80%
8.0
90%
9.0
95%
9.5
90%
9.0
50%
5.0
January 25, 2023
Totally Totango!
45%
4.5
91.66666666666666%
9.2
62.5%
6.3
100%
10.0
66.66666666666667%
6.7
January 25, 2023
Totango - A customer data platform
45%
4.5
75%
7.5
67.5%
6.8
N/A
N/A
N/A
N/A
December 20, 2022
Wonderful for managing all books of business!
100%
10.0
83.33333333333334%
8.3
100%
10.0
100%
10.0
66.66666666666667%
6.7
September 07, 2022
Outstanding Experience.
100%
10.0
100%
10.0
85%
8.5
100%
10.0
66.66666666666667%
6.7
August 21, 2022
Great ROI, makes our lives so much easier
Score 9 out of 10
Vetted Review
Verified User
80%
8.0
56.66666666666667%
5.7
20%
2.0
80%
8.0
26.666666666666664%
2.7
August 16, 2022
Totango has amazing features and capabilities
Score 8 out of 10
Vetted Review
Verified User
90%
9.0
56.66666666666667%
5.7
40%
4.0
90%
9.0
50%
5.0
80%
8.0
70%
7.0
60%
6.0
70%
7.0
33.333333333333336%
3.3
July 28, 2022
In the right path with Totango
70%
7.0
70%
7.0
75%
7.5
70%
7.0
20%
2.0
90%
9.0
93.33333333333334%
9.3
92.5%
9.3
50%
5.0
90%
9.0
July 22, 2022
Huge fan of Totango
100%
10.0
100%
10.0
100%
10.0
100%
10.0
N/A
N/A