TrustRadius Insights
Integration Issues with Credit Card Processing Systems: Some users have found that Touch Bistro does not integrate well with the credit …
Starting at $25 per month
View PricingOverview
What is TouchBistro?
TouchBistro is a complete mobile POS solution on the iPad for the restaurant industry. It allows users to manage reservations, view the menu, take orders and review sales reports with a few simple touches. Instead of servers repeatedly moving…
Recent Reviews
Reviewer Pros & Cons
Pricing
Gift Cards
$25
Cloud
per month
Online Ordering
$50
Cloud
per month
POS License
$69
Cloud
per month
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Product Demos
This Is TouchBistro full video 480p
YouTube
TouchBistro Daily Demo
YouTube
TouchBistro Date Automation Demo
YouTube
TouchBistro Review: Is it Right for Your Restaurant?
YouTube
TouchBistro and Gordon Ramsay and Power_One POS systems
YouTube
TouchBistro POS Review [Features, Pricing, Pros & Cons, etc.]
YouTube
Product Details
- About
- Competitors
- Tech Details
What is TouchBistro?
TouchBistro is a complete mobile POS solution on the iPad for the restaurant industry. It allows users to manage reservations, view the menu, take orders and review sales reports with a few simple touches. Instead of servers repeatedly moving between customers and terminals for order management, servers can remain with customers and instantly submit orders to the kitchen and bar. Servers no longer need to write down an order and then enter it into a distant terminal. TouchBistro's single entry system reduces errors and increases efficiency. Menu items can be presented in vibrant color with every detail captured. Menus can be quickly and easily updated and even published to the Web.
TouchBistro Competitors
TouchBistro Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
Comparisons
Compare with
Reviews and Ratings
(21)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Recommendations
Users of TouchBistro have provided several recommendations based on their experiences with the POS system. The three most common recommendations are as follows:
-
Utilize the free help and excellent customer service provided by TouchBistro. Many users have found the customer service provided by TouchBistro to be outstanding. They recommend taking advantage of the free help and support offered by the company, as it has proven to be valuable in resolving any issues or answering questions promptly.
-
Invest time in thorough research on hardware and set-up. Some users advise doing thorough research on the hardware requirements before purchasing TouchBistro or having someone knowledgeable assist with the setup process. This is important to ensure that the system runs smoothly and meets the specific needs of the business.
-
Consider personal needs and wants when choosing a POS system. While many reviewers highly recommend TouchBistro as a great value and a complete POS system, they also advise prospective buyers to consider their personal needs and wants when selecting a POS system. Each business is unique, so it is important to evaluate specific requirements such as inventory control and automation of service before making a decision.
Overall, users have had positive experiences with TouchBistro, finding it intuitive to use daily, easy to set up and modify as business needs evolve. It is recommended for new restaurants due to its affordability and completeness as a POS system. However, users also caution about the time required for implementation for first-time users and emphasize the need for thorough research on hardware compatibility.
Attribute Ratings
Reviews
(1-13 of 13)Companies can't remove reviews or game the system. Here's why
July 24, 2023
POS even newbies can use!
- Allows the user to set up specific food modifiers that can be used on one or more menu items.
- Displays the kitchen orders and tracks the time they were received and shows alerts when time is getting late
- Reporting on staff hours and breaks taken.
- Flexibility with different tax options.
- Splitting checks multiple ways
- Inventory management is confusing and difficult to set up
- Ability to search for and select one or more specific menu items and report sales on same.
- The restriction to using only iPads and the high additional charges for adding more. These become prohibitive for us to work efficiently.
June 19, 2023
Review for Touch Bistro from a Happy Customer
Score 10 out of 10
Vetted Review
Verified User
- ease of use
- recall of information
- reports are easily accessible
- sometimes a little slow when using other ipads than the main one
April 14, 2022
TouchBistro easy to use
- POS user friendly
- Nice online ordering platform
- Good reporting tools
- The card reader is too small and cumbersome to use for clerk and customers.
- I have tried to work with TouchBistro to get a card reader that works better with our business and had no luck.
March 24, 2022
Decent machine
- Places orders quickly
- Easy to change layouts for seating
- Screen display choices
- Search button
- Online ordering can not be added on to once the customer arrives, can’t edit or change anything once placed
- Slow speed to place next order, and syncing with debit machines
- Frustrating that screen needs to be closed until payment goes through, hard in a very busy restaurant
- New updates always cause glitches in the system. The last update I now have drinks printing to my kitchen that never did before.
- Admin and servers not being able to do printouts
- Discounts not displaying on day printouts
March 24, 2022
Touch Bistro is quick & easy to learn!
- Quick Ordering Process
- Reliable Merchant Account Services
- Wonderful Customer Service
- Perhaps a speedier mobile app with less glitches
February 28, 2022
TouchBistro - In my Opinion, Not a Good Choice
Score 1 out of 10
Vetted Review
Verified User
- In my opinion, there is not much that they do well.
- I believe the support needs to be improved.
- I believe customer service needs to be improved.
- I feel like their software integration could be better.
November 06, 2019
Touch Bistro Review
- The best thing about Touch Bistro is how user friendly it is! Works just like an iPhone. My younger employees hardly need any training on it.
- Touch Bistro is very easy to set up and to maintain on a daily basis. Putting in my specific products and ingredients was simple. Adding modifiers, pricing and descriptions was simple enough. We have specials that change daily and updating the system in the morning is fast and easy.
- Employees can clock in and out with Touch Bistro. Inventory can be tracked and updated.
- Running reports is important in my business. Touch Bistro allows me to easily track my sales, for any period of time. I can easily find the numbers I need to pay my sales tax or do payroll. With just a few clicks I can compare my sales from month to month or year to year.
- One of my biggest (and only) issues with Touch Bistro is that it doesn’t integrate well with the credit card processing systems we use. Currently, we use Square and while the two systems do communicate, there are some instances, such as paying with gift cards, that take a few extra steps, which can be a pain when you have a long line of customers!
- Because my credit card processing is separate from Touch Bistro there are a few things that are hard to track. Square does a great job of marketing and tracking the marketing, but it’s not accurate for me due to the fact that I use Touch Bistro as a POS and not Square.
- I’d love for Touch Bistro to offer more marketing techniques that are easy to use.
August 31, 2019
If you can operate a smartphone, you can operate this POS
- Easy to learn being iOS-based
- Being cloud-based, your product mix, as well as your detailed modifier list, is available immediately
- Able to access reports, sales, hours, etc. from mobile app
- Being iOS based, there can be glitches related to updates. Towards the end, we had issues related to the last two updates and had to wait for Apple to put out a fix.
- The software does run off of a Mac Mini, so you have to be careful that staff does not update the individual iPad's before the Mac Mini is updated. Updating the iPads without updating the Mac Mini will result in your software not working.
- Though there is an iPhone app to view reports, there is not one that would allow you to ring in orders. If your staff, like mine, doesn't wear aprons you may have a few broken iPads on your hands from trying to carry too many items.
January 19, 2019
TouchBistro saved my sanity and, therefore, my business!
- Very fast transaction times; I do not need to wait for the credit slip printer to respond, it is almost instantaneous.
- I can add, delete, or modify menu items on the fly and in real time in literally a handful of seconds.
- TouchBistro provides an intuitive and easy way to check my tasting room’s metrics in real time from anywhere on the globe.
- My employees are able to access a customized menu of item modifiers and discounts very quickly and easily.
- There needs to be a way to stop TouchBistro from printing a customer copy every credit card transaction. Nobody wants this copy and I’m using double the amount of thermal paper
January 08, 2019
Touch Bistro: Making everyday Easier
- Easy to use, user-friendly POS system . You can train a team in 30 minutes or less
- Reporting
- Account management
- Reliability. It has gone down once in 2 1/2 years
- Additional reporting
- More details revolving around Account management
January 04, 2019
Great software! Highly recommend.
- Very easy to update menu items and prices.
- Very easy to update employee clocks.
- Very easy to see previous years reports for planning.
- Have a reservation platform sync with Yelp.
- The send button is too small. Needs a bigger button on the bottom right side of the screen.
- Could show incentives messages on screen to push staff.
November 08, 2017
Easy to use! Plus, ingredient tracking & customizable reports!
- Ingredient tracking
- Cloud reporting
- Easy to run reports
- Running weekly, customizable reports automatically sent to your preferred e-mail
- Recipe tracking & menu entry must be done on the iPad, and it would be much easier if it was possible to input it via the online cloud!
November 02, 2017
TouchBistro review
- Very clean and simple setup for initial installation.
- Greatly reduced training of new servers. Average of 15 minutes and new serves were able to enter and process orders.
- We are a seasonal business and TouchBistro allows us to suspend our account when we are closed and turn back on when we open without any additonal fees.
- Time card reporting should be in hundredths instead of 60 minute. This would allow payroll reporting to 3rd parties to be simpler.