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Trend Micro Worry-Free Services Suite

Trend Micro Worry-Free Services Suite

Overview

What is Trend Micro Worry-Free Services Suite?

Trend Micro offers an end-to-end hosted security solution which they call the Worry-Free Business Security suite for midsize and larger enterprises, which provides a wide range of services such as endpoint protection, email encryption, general antivirus and threat detection and…

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Recent Reviews

TrustRadius Insights

Users have found that Worry Free Services Advanced by Trend Micro provides hassle-free cloud deployment, eliminating the need for internal …
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Reviewer Pros & Cons

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Pricing

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What is Trend Micro Worry-Free Services Suite?

Trend Micro offers an end-to-end hosted security solution which they call the Worry-Free Business Security suite for midsize and larger enterprises, which provides a wide range of services such as endpoint protection, email encryption, general antivirus and threat detection and prevention, as well…

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Product Details

Trend Micro Worry-Free Services Suite Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo
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Comparisons

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Reviews and Ratings

(26)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Users have found that Worry Free Services Advanced by Trend Micro provides hassle-free cloud deployment, eliminating the need for internal infrastructure and specialized teams for endpoint protection. The antivirus software effectively protects digital assets and intellectual property, ensuring a secure environment for users. One of the key benefits of this solution is its satisfactory performance, with minimal resource consumption from the operating system. Administrators appreciate the cloud-based nature of the solution, which allows them to manage policies and make changes remotely. Additionally, the software is continuously updated, providing reliable protection against malware and passing ethical hacker tests.

Another important use case of Trend Micro Worry-Free Business Security is its ability to protect companies from virus and malware infections. Over the past two years, this software has successfully safeguarded organizations from these threats, providing peace of mind to users. Another advantage is that the software has little to no impact on the performance of workstations, servers, and other end-user devices, ensuring uninterrupted productivity. The cloud-based deployment of this solution also comes in handy after a server crash or other emergencies that require alternative applications. Furthermore, users appreciate the centralized management provided by the cloud admin console, enabling easy control and administration for IT professionals. Lastly, Trend Micro Worry-Free Business Security delivers reliable protection and security when accessing the internet and downloading files, adding an extra layer of defense to organizations' digital activities.

Hybrid Deployment Option: Several users have praised the hybrid deployment option of the product, which allows them to have control over their environment whether it is on-prem or in the cloud. This flexibility has been highly advantageous for organizations with diverse infrastructure setups.

Ease of Maintenance and Updates: Many reviewers have expressed appreciation for the ease of maintenance and updates provided by the product. They highlight that updates are available as soon as they are released, without requiring any additional actions from the user. This streamlined process saves time and effort for IT teams.

Compatibility with Cloud and Collaboration Platforms: The compatibility of the product with popular cloud and collaboration platforms such as Office 365, Google Mail, and On-Cloud Storage has been seen as a valuable feature by a number of users. This integration allows for seamless protection across multiple environments, making it convenient for organizations using these platforms.

Cons:

  1. Installation Process: Some users have expressed frustration with the installation process as it requires an agent to be installed on the protected computer. This additional step can make the setup more cumbersome and time-consuming.
  2. Lack of Notifications: Several reviewers have mentioned that there are instances where the infected host does not receive alerts and notifications. Instead, these messages are solely directed to Control Manager, potentially causing delays in detecting and addressing security issues.
  3. Limited Capabilities: A number of users have felt that the software lacks certain capabilities found in more robust platforms within its price range. These missing features may limit the effectiveness of the solution and require organizations to seek additional tools or compromise on their security requirements.

Attribute Ratings

Reviews

(1-2 of 2)
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Score 9 out of 10
Vetted Review
Verified User
Incentivized
We migrated from Panda 360 adaptive defense after Trend became our MSP providers' recommended next-gen AV solution. Being able to centrally manage all devices within the business from a cloud console (Around 150), we needed the ability to set different device profiles for different business needs, along with real-time reporting.
  • Real Time Reporting.
  • Next Generation Streaming Analysis.
  • Profile Configuration to suite.
  • Easy Deployment.
  • Good Value.
  • Granular Web Reputation Controls.
  • Some Configuration areas are limited.
  • Installation speed can be slow even on modern devices with enterprise-speed net connections.
  • Revisions to Web Categorization globally is clunky.
  • Lacks Device controls such as remote reboot.
With around 80 users and 150 devices (including 6 server instances), this solution served us very well, with instant admin notifications and scheduled overall reports. Detection appears extremely reliable, and the memory and CPU footprint of the service seemed less intrusive than Panda, which we had issues running on Terminal Services instances, as it seems to hog excessive memory allocation. Rollout was smooth and we never had an instance of a corrupt installation.
Endpoint Security (7)
91.42857142857142%
9.1
Anti-Exploit Technology
90%
9.0
Endpoint Detection and Response (EDR)
90%
9.0
Centralized Management
90%
9.0
Hybrid Deployment Support
90%
9.0
Infection Remediation
90%
9.0
Vulnerability Management
100%
10.0
Malware Detection
90%
9.0
  • Granular Browsing Control is a boon for safety and focus.
  • Live dashboard of the enterprise environment is surprisingly bountiful in detail.
  • Very much "Fire and Forget" Solution once configured.
Configuration and support resources provided gave us everything we needed to configure the environment out of the box to meet the various needs of the business.
  • Profile Configuration was by and large self explanatory.
  • The Web Ui was well designed and flowed nicely.
  • Agent was built efficiently and was extremely stable.
  • Scheduling of tasks wasn't as well fleshed out as I'd like.
  • Missing some basic functionality like trigger reboot of device from agent.
  • Automating reports is limited.
Yes
A well-rendered web UI that dynamically scales to the device.
Brian Duffy | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User
Incentivized
We use Trend Micro on all our MS Window deployments across all organizations. The anti-virus software protects our digital assets and intellectual property. As a cloud solution, it allows us to run lean on hardware which is important to our company. Simple install and uninstall is important for a thin IT Department.
  • Cloud management reports.
  • User management.
  • Administration tools are intuitive and easy to use.
  • Apple Mac client is troublesome.
  • Policies are clunky and difficult to understand.
  • Security Agent dashboard lacks tools needed to remediate problems.
  • Technical support was less than satisfactory.
Trend Micro is well-suited for a Windows-only environment where you do not need to protect any Apple products. We are going to switch away from Trend as we are 50% Apple for our Creative department. Trend would work well for an MSP as it has good cloud tools that need a little improvement.
  • Positive - Cloud managed means we don't need dedicated VM to manage A/V.
  • Negative - Lots of lost time troubleshooting issues with Apple deployments.
  • Negative - Lost time due to inadequate support.
  • Positive - Easy deployment on Windows end points for lean IT department.
Installation and administration tools are fantastic. I found the endpoint policies to be not intuitive and clunky. The endpoint client was difficult to disable when trying to troubleshoot Apple issues and I often had to uninstall and then reinstall which was very time-consuming. Reporting is very useful and I was impressed with the reports I received.
Support is the second major reason we are going to be changing A/V companies. When opening a ticket we would spend a lot of time providing details about what troubleshooting steps we have tried and information about the problem we were having with Trend Micro. The support technicians would often not read or understand the information we provided resulting in them asking us to perform troubleshooting steps that were already done and described in our initial support request. Additionally, responses would only come in the middle of the night so small issues would take days to solve.
Trend Micro was initially chosen as it was what our MSP suggested. As we have grown we have realized it doesn't work for us and have been migrating our endpoints to Webroot SecureAnywhere endpoint protection and have been very happy. It is less expensive and improves in many areas that Trend Micro lacks.
Sophos has been used before and is a great product however there is a high price tag.
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