Trend Micro Worry-Free Services Suite

Trend Micro is well-suited for a Windows-only environment where you do not need to protect any Apple products. We are going to switch away from Trend as we are 50% Apple for our Creative department. Trend would work well for an MSP as it has good cloud tools that need a little improvement.

Installation and administration tools are fantastic. I found the endpoint policies to be not intuitive and clunky. The endpoint client was difficult to disable when trying to troubleshoot Apple issues and I often had to uninstall and then reinstall which was very time-consuming. Reporting is very useful and I was impressed with the reports I received.

Support is the second major reason we are going to be changing A/V companies. When opening a ticket we would spend a lot of time providing details about what troubleshooting steps we have tried and information about the problem we were having with Trend Micro. The support technicians would often not read or understand the information we provided resulting in them asking us to perform troubleshooting steps that were already done and described in our initial support request. Additionally, responses would only come in the middle of the night so small issues would take days to solve.

Small business or large, if you have remote users or a BYOD policy for your employees, then Trend Micro is a must! Policy creation is so simple, yet in-depth for advanced users to create some very unique policy definitions and conditions. If you have users on the go, working from home, or on mobile devices like iphones, ipads, and surface tablets, then you cannot go wrong. The software is unintrusive (even when running a scheduled scan) and users won't even know it's there, but it's such a powerful tool to have in your pocket. For any organization lacking visibility into missing updates, firmware, or unsure about virus vulnerability, then again, this is an absolute must!

This tool set has been very helpful when you have the need to have one or a few people monitor and have control over many devices. There are also some options for mobile device security. This product has been great for us as a small to mid sized company. It is scalable and adding licenses is pretty easy. They allow a small overage on the license count before new devices won't run the software.

The few times I needed to contact support I was fully satisfied. They worked all the way through the issue, no matter how long it took, and made sure I had a permanent solution. I was pleased with the professionalism, courteousness, and knowledge of the product they were supporting.

Trend Micro Worry-Free Services Suite is well suited to small businesses because it is easy to use and has an intuitive cloud-based console. It protects your sensitive data and stops malware. It provides Data Loss Prevention (DLP), Disk Encryption, Vulnerability Protection, Device and application control, Firewalls, URL Reputation, and Web Category Filtering. It supports Windows, Mac, mobile, and Google Chromebook devices.

With around 80 users and 150 devices (including 6 server instances), this solution served us very well, with instant admin notifications and scheduled overall reports. Detection appears extremely reliable, and the memory and CPU footprint of the service seemed less intrusive than Panda, which we had issues running on Terminal Services instances, as it seems to hog excessive memory allocation. Rollout was smooth and we never had an instance of a corrupt installation.

Configuration and support resources provided gave us everything we needed to configure the environment out of the box to meet the various needs of the business.