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Tridion

Tridion

Overview

What is Tridion?

Tridion (formerly SDL Tridion) aims to connect people, processes, and information through a complete portfolio of collaborative Content Management, Knowledge Management and Headless delivery technologies. Combine with Accelerators for fast time-to-value and RWS Translation Management solutions for global reach. Its…

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Recent Reviews

TrustRadius Insights

Powerful CMS capabilities: Users have praised the powerful CMS capabilities of SDL Tridion for enterprise needs, stating that it …
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Tridion Experience

8 out of 10
March 20, 2022
Incentivized
We're using Tridion (SDL Tridion Content Management System) for more than 200 websites to serve our customers. Tridion enables us to …
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Tridion Sites 9.5 rocks

10 out of 10
March 02, 2022
We use Tridion for our public websites, mobile apps. The problems solved include content reusability, blueprinting, multi-channel platform …
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Tridion Delivers!!!

8 out of 10
February 17, 2022
We use Tridion for our public sites. It has really delivered! The problems this product has helped to solve include, content reusability, …
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SDL Tridion 2011 review

8 out of 10
July 14, 2015
Tridion is used by our web team to manage over 20,000 individual webpages. We create and edit 20-50 pages daily. Tridion provides a …
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SDL Tridion

8 out of 10
February 04, 2015
We use SDL Tridion as the content management system that supports our enterprise-level website. The Web & Interactive team manage the …
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SDL Tridion

9 out of 10
April 26, 2014
Tahzoo are premier implementors of SDL Tridion. Our clients have complex and unique Content Management problems and SDL Tridion solves …
Continue reading
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Popular Features

View all 16 features
  • Admin section (8)
    9.0
    90%
  • Page templates (8)
    9.0
    90%
  • Role-based user permissions (9)
    9.0
    90%
  • WYSIWYG editor (8)
    8.0
    80%
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Pricing

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Unavailable

What is Tridion?

Tridion (formerly SDL Tridion) aims to connect people, processes, and information through a complete portfolio of collaborative Content Management, Knowledge Management and Headless delivery technologies. Combine with Accelerators for fast time-to-value and RWS Translation Management solutions…

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Product Demos

Razor templating mediator for Tridion 2011 - Demo 2

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Razor templating mediator for Tridion 2011Model - Models

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TXS India 2021 - Tridion Docs and Collective Spaces

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Tridion Docs 14 SP4 Bootcamp - Semantic AI in Tridion Docs

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SDL Tridion Docs - Automating Deployents

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SDL Tridion Docs Draft Space Demo

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Features

Security

This component helps a company minimize the security risks by controlling access to the software and its data, and encouraging best practices among users.

9
Avg 8.0

Platform & Infrastructure

Features related to platform-wide settings and structure, such as permissions, languages, integrations, customizations, etc.

9.1
Avg 7.7

Web Content Creation

Features that support the creation of website content.

8.5
Avg 7.6

Web Content Management

Features for managing website content

7.6
Avg 7.3
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Product Details

What is Tridion?

Tridion (formerly SDL Tridion) aims to connect people, processes, and information through a complete portfolio of collaborative Content Management, Knowledge Management and Headless delivery technologies. Combine with Accelerators for fast time-to-value and RWS Translation Management solutions for global reach. Its key components include:
  • Tridion Sites provides web content management capabilities, connecting people, processes, and information across teams, brands, and markets, to deliver impactful online experiences globally.
  • Tridion Docs is an enterprise-wide authoring and collaboration tool—using the DITA standard—that helps turn content into information enriched with metadata and classification information, such as taxonomy terms, and build an enterprise knowledge hub for a company.
  • Semantic AI capabilities help you better match user intent to your content, connecting your critical content together with the knowledge models of your organization to give all users the information they need to succeed.
  • Tridion Delivery supports headless, dynamic, personalized and responsive web delivery, GraphQL API-based access to content, XML or JSON output, RSS streams, XML output, static HTML, Help files, eLearning, all the way through to automatically formatted and designed accessible PDF or print output.
  • Tridion Accelerators speed implementation, allowing users to plug Tridion into a larger digital ecosystem.

Tridion Features

Web Content Creation Features

  • Supported: WYSIWYG editor
  • Supported: Code quality / cleanliness
  • Supported: Content versioning
  • Supported: Admin section
  • Supported: Page templates
  • Supported: Library of website themes
  • Supported: Mobile optimization / responsive design
  • Supported: Publishing workflow
  • Supported: Form generator
  • Supported: Content scheduling

Web Content Management Features

  • Supported: Internal content search
  • Supported: Content taxonomy
  • Supported: SEO support
  • Supported: Browser compatibility
  • Supported: Bulk management
  • Supported: Page caching
  • Supported: Availability / breadth of extensions
  • Supported: E-commerce / shopping cart extension
  • Supported: Import / export
  • Supported: Website analytics

Platform & Infrastructure Features

  • Supported: API
  • Supported: Internationalization / multi-language

Security Features

  • Supported: Role-based user permissions
  • Supported: Multi-factor authentication
  • Supported: User-level audit trail
  • Supported: Version history
  • Supported: Simple roll-back capabilities

CMS programming language or framework Features

  • Supported: Java
  • Supported: .NET

Tridion Videos

Tridion—Your Digital Experience Hub
What is semantic AI?

Tridion Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

Reviewers rate Internationalization / multi-language highest, with a score of 10.

The most common users of Tridion are from Enterprises (1,001+ employees).
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Comparisons

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Reviews and Ratings

(47)

Attribute Ratings

Reviews

(1-15 of 15)
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Score 10 out of 10
Vetted Review
Verified User
We use Tridion for our public websites, mobile apps. The problems solved include content reusability, blueprinting, multi-channel platform usage. We got quite a bit of customization which product support in terms of deploying / GUI extensions / Events code etc., Also got complex publishing (both static and dynamic publishing to name a few) which is taken care of Tridion sites 9.5 Our contacts of professional services, customer services address any issues we face during our implementation/post live.
  • Blueprinting
  • reusability
  • Extensibility
  • some missing features of classic UI in new UI interface should be addressed
  • More add-ons which will avoid customisations
  • Easier upgrade path
Blueprinting model is a big plus. The structure is defined, templates, components, schemas are set up at a global level and shared across inherited items. This means creating once, re-using it in many places, (localize them as and when necessary) is a big plus and well suited. if the company does not have localization requirements and also one or two sites, then the product may be a bit too much as it is more of an enterprise edition.
February 17, 2022

Tridion Delivers!!!

Score 8 out of 10
Vetted Review
Verified User
We use Tridion for our public sites. It has really delivered! The problems this product has helped to solve include, content reusability, publishing once and using many, flexibility, the use of connectors, the forms plug-in, and so much more. Our contacts Jessica Roland and Wiegert Tierie are great and responsive to our needs (e.g., support, using a forms plug-in, graphQL, etc.). We escalate any issues that come up and they are quick to resolve.
  • Reusable content
  • Content as a service
  • Inheritance of templates and components
  • Flexibility
  • New UI :) I know they are on it.
  • Ease of upgrades
  • Upgrades should not be too costly
Love the product and I really like how we use it for public sites. The only negative aspect is that it is just hard to find Tridion devs that understand the tool, grasp .net, react, and understand the blueprint, etc.
Score 9 out of 10
Vetted Review
Verified User
We use Tridion Docs to create and manage our technical documentation. Implementing Tridion Docs has allowed us to scale our operation and keep pace with the growth of the business. We've successfully increased productivity, improved consistency, and reduced translation costs. Tridion has played a large role in enabling these successes.
  • Simplify content management
  • Enable easier collaboration
  • Standardize content workflows
  • Simplify translation processes
  • Improved search functionality
  • Improved Review Space funcitionality
  • OOTB notification functionality
  • OOTB reporting and metrics
Tridion is well suited for creating and maintaining tech content. The Draft Space component is well suited for capturing content from SMEs. Tridion Pub Manager is well suited for teams new to DITA and CCMS.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
SDL Tridion is used for corporate website maintenance and is updated by IT and ER groups. It allows us to add new products to the catalog and keep our company's information and news up to date. All work is done internally. All components and pages are created by our company internally, and all the assets are provided by external authors and graphic designers.
  • It allows for creating a variety of page layouts
  • It supports SEO management
  • It has good back-end to front-end integration
  • It would be great to have an ability to reuse images in the components of different proportions
  • It would be good to have an internal tool that helps to find if a component is linked to another component or is used on some pages
  • Sometimes it takes too long to propogate changes even the small ones
SDL Tridion is good for large-scale sites that use a lot of pages based on templates. Specifically, it is great for extensive online catalogs. It also good for creating microsites. For the simpler scenarios that require all pages to have different layouts and stylesheets associated with them, using Tridion may be too much of a hassle.
Kirsten McGlone | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Incentivized
SDL Tridion is being used across the majority of our organization for our marketing websites. We implemented it as a multi-site platform, making it easier to have localization and mass publishing/inheritance options.
  • Makes it easy to spin up a new site quickly
  • Allows for numerous users to work on the same site without conflicting with each other's changes
  • Allows you to unpublish changes or revert to old versions if you make a mistake
  • Allows you to time publishing actions (for example, you can set it to happen overnight)
  • The user management and permissions can be confusing, especially since you have to add users directly in the database before adding permissions (I believe this was resolved with version 2013)
  • The publishing queue can easily get clogged, and it can be difficult to fully restart and get pending items published out
  • If a user has an item checked out and publishes it, it will act like it went through successfully, but actually hasn't. It can be misleading and difficult to troubleshoot why changes haven't appeared on the site.
I think it is really well suited for users who have multiple sites that need to inherit from a parent site, and want easy mass publishing options with the opportunity to also localize/personalize content to a lower level site.
Score 9 out of 10
Vetted Review
Verified User
SDL Tridion is used to manage multi-lingual content for a large product website. It is implemented in the entire organization and local country business units use it to update and maintain content in several languages. It allows separate maintenance of content and layout, and is excellent at sharing the content to all country language websites.
  • Multi-language website content
  • Well architected API that exposes all CMS functionality via Web Services
  • Solid CMS and Content Delivery architecture that scales well for highly visited sites
  • Solid security and roles setup to easily configure access to folders and features in the CMS
  • Customizable GUI
  • Great active community with dedicated Tridion site on StackExchange
  • More training courses and information about integrating new products, such as Fredhopper and SmartTarget, with existing Tridion implementations
Well suited for large international organizations where they can use integrated and automated translations with SDL's language translation tools (World Server, Translation Management Server). With the newer SDL Mobile and SmartTarget modules it is possible to offer more customized and dynamic experiences. However, the strength is definitely in the product architecture and well thought and documented APIs. It handles high server load easily due to this architecture. Managing large multi-lingual websites also is good and fast to rollout additional language websites by reusing existing translations. However, if you have a small website with 1 Content Editor then there are lighter systems out there for those needs.
February 04, 2015

SDL Tridion

Score 8 out of 10
Vetted Review
Verified User
We use SDL Tridion as the content management system that supports our enterprise-level website. The Web & Interactive team manage the website information architecture, design, content, and strategy using SDL Tridion in support of the organization's online goals and marketing campaigns that drive traffic to our website. W&I are able to extend access to Tridion to individuals in various departments across the organization so that they can author and edit the content on their department-owned sections of the website, allowing them to make changes to the content on their pages as needed with minimal assistance.
  • Our organization was able to customize the implementation of SDL Tridion so that it would fit our unique needs for a CMS; it is flexible in this regard, and we are adding new elements all the time to fit changing requirements and marketing goals.
  • The user interface for SDL Tridion is very clean, and easy to use. This makes it easier for users with less web experience to navigate and use the CMS tool.
  • SDL Tridion integrates well with our back-end organizational systems and applications, making the customer front-end experience seamless, and our back-end processing as smooth as possible.
  • The search tool is really helpful when you have a lot of content to manage. We use the search feature all the time to find things we need if we don't immediately know where it is stored; it is a major time-saver.
  • Tridion is complicated in enough ways that it makes it difficult to train new users. Therefore, we have to limit the number of people with access to the system since we have not yet implemented Workflow.
  • When something goes wrong (items fail to publish, or there is unexpected behavior with components), there is little explanation provided that would point us in the right direction to troubleshoot. As a result, content Authors and Editors have to frequently ask for IT assistance.
SDL Tridion works well for organizations with a large website with a lot of content to continuously create and manage. The use of page templates and component presentations makes creating new pages fairly straightforward. It can be a little cumbersome when it comes to trying to "break from the norm" and build web pages that are outside of the template-driven format; however, there are ways around this to create pages that break away from the normal page-template format of the website. In this regard, SDL Tridion can be pretty flexible, allowing us to create a lot of custom functionality to keep up with constantly changing web trends.
April 26, 2014

SDL Tridion

Piti Itharat | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Tahzoo are premier implementors of SDL Tridion. Our clients have complex and unique Content Management problems and SDL Tridion solves that. The blueprinting feature allows complete reuse of content and templates between web site. It is unique to SDL Tridion. There are also many other modules which comes with SDL Tridion that allows organizations to personalize content to specific users on web sites as well.
  • Blueprinting and reuse of content
  • The front end or delivery application can be .net, java or php.
  • Personalization of content.
  • Image repository/manipulation within the system.
  • Experience manager can be improved on.
  • Content porting between publications is not possible.
SDL Tridion is very useful for large corporation which have a number of different websites under their umbrella. They may have many small websites which may need some content from the main site. With the blueprinting model, this is easily achieved. It is also good for translations and multilingual websites since the same blueprinting principle applies.
Brandon Miller | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Tridion was used to support a former client, we assisted implement and manage their CMS platform. Their challenges were managing a content hierarchy, preview/publish content targets and needing support for a technical solution integrating various technologies.
  • Tridion gives you full capability to build content pages through the use of their component sections that can be used as a building block approach.
  • The publishing pipelines were very effective when dealing with various environments of dev, qa, staging and production.
  • I found the internal newsletter management to be very helpful to customer and engagement outreach right within the CMS platform.
  • I thought the upgrade process was a little involved going from one major version to another.
  • Additional Cookbooks could also improve implementation and development of the later versions of the CMS
Tridion is a true enterprise CMS, if your organization is well suited for the cost and the ability to capitalize on managed content and make use of the various tools available then its a great investment. Key questions would be size of organization, budget, licenses, etc.
April 19, 2014

Tridion does it's job

Score 8 out of 10
Vetted Review
Verified User
We use Tridion extensively for both our company intranet and public sites. I find Tridion a very effective and efficient Content Management System. There may be some areas where it can be made better, but for our purposes, it's doing a good job.
Tridion is used globally by our content owners as they build their country websites, in their own language, using the same branding.
  • Multilingual functionality by effective blueprinting really does it's job.
  • Re-usability of templates and building blocks across different projects works really well.
  • The interface makes it easier for developers to navigate around the tool.
  • Workflow needs to be addressed and worked on. We've tried implementing it back in R5 and it kept hanging the pages in between steps.
  • SiteEdit appear to be a problem in our setup. I would expect the functionality to be "plug and play" but we end up custom coding parts of it to make it work.
  • It would really be nice if they offer free "plug and play" add ons to the tool, i.e. polling widgets, commenting widgets, social networking, etc, without having to do too much coding to integrate.
  • Enable for easy portability and re-usability of content with other CMS.
Tridion will do its job for simple, less interactive websites. However, if you're looking into creating sites that are more interactive, more personalized and transactional based interaction with visitors, using it can be very challenging. Lots of coding involved, on top of the templating work.
Score 1 out of 10
Vetted Review
Verified User
SDL Tridion was used as the solution for some of the client sites that I worked on.
  • Reusability. It uses a lot of modules that can be used in more than one location.
  • Deployment of source code. A sites dll's, JS and CSS can all be managed within SDL Tridion. This gives the power to an Admin to deploy new versions of the site without as much need for a systems engineer to assist.
  • Extremely flexible. A feature can be made in many ways. So if one doesn't work, try another.
  • User interface is very confusing unless you take classes on how to use it. Not very intuitive and hard to figure out how to do things on your own.
  • Due to the high flexibility there is a high risk of having sites without uniformity. every feature can be created in different ways. This can make troubleshooting extremely difficult for a developer to fix a bug or add a feature that will not break existing features. It can also cause duplicated code or features because a developer needs to create a feature and creates a new one that already existed elsewhere in the site simply because he/she could not find it or was unaware of it.
  • Content authors can be very dangerous. SDL Tridion has the potential to give Content Authors great power over their sites. Mistakes can be made that are difficult to recover from and take many hours to recover from.
How powerful of a CMS do you need?
Multi-site CMS?
Multi-language sites?
Scale of site(s) you will need?
Complexity of site(s) you will need?
Number of Content Authors, from how many locations?
April 11, 2014

SDL Tridion Review

Score 7 out of 10
Vetted Review
Verified User
SDL tridion is being used as the primary web content management tool (via the Marketing department) to manage the customer facing website The business problem that it is addressing is the ability to have a site that is responsive (ie being able to be easily viewed via tablets, cell phones, etc) while at the same time compliant. We were experiencing many areas that were being bombarded with complaints that our pages were not ADA compliant and therefore would need to be updated. SDL allowed us the ability to properly tag images and to create content that was relevant to all potential customers, hearing impaired and bilingual. One of the more subtle benefits that we have seen from the transition to SDL Tridion is that content is reusable across the site making it easier to have more consistent and accurate content across the site.
  • Content used as "modules". This allows for one module to be created but then used across the site. Allows for more accurate content site wide.
  • Content is responsive and can be viewed on any device.
  • Allows for more SEO driven content through tagging of modules and pages. Easy to update content makes web crawlers see that content is being updated more often which is great for SEO.
  • Learning the content management tool may take some time.
  • Although having many options for types of modules, this is sometimes confusing to learn where certain modules can and cannot be used.
  • Publishing can sometimes be cumbersome.
I think the tool is well suited for small and large web site management. Be sure to ask about customer support for the long-term contracts. It will take some time to get the kinks worked out and have it serving specific needs but once it is up and running it is very reliable.
Tushar Patel | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
SDL Tridion was a product I used in my first internship at a local college where I took courses. The knowledge base around Tridion was scarce and bare minimum and with no training on the product at all. My goal was to learn Tridion and help other faculty members who wanted to develop their own departments website and broadcast new events or course offerings. As a Web Content Editor and liaison for the Dean of Sciences, I was allowed to train professors and administrative assistants in what I learned about the product and help contribute to Tridion's knowledge base. This also speaks to Tridion's simplicity as a product and how it allows users with a little to no technical experience pick it up in little to no time at all.
  • This product addresses the Why, What, Who and Now, and Where of Content Management to allow simplicity.
  • SDL Tridion has a simple functional design that allows users to stay organized and streamlined.
  • At first glance, Tridion can be overwhelming with the introduction of the SDL Tridion functional design.
  • The content versioning of this product is fairly average, and meets basic requirements.
I believe this product is well suited for companies and organizations that want to have its internal employees develop webpages on the fly without concerning themselves with the back end system. This product is also easy to train others in, and does not require a lot of knowledge in Java, .NET or HTML. It certainly helps to know these languages as if an issue arises it allows you to debug more closely.
Score 1 out of 10
Vetted Review
Verified User
We are starting to convert everything to a CMS and Tridion was chosen as the CMS of choice by the IT leadership. We have slowly started to migrate everything to CMS and are still in the process of migrating everything over. Tridion is being used by both Technology and Business.

While Tridion does give business more functionality to edit some parts of the website that were previously not editable, I feel that Tridion is completely out-dated as a CMS and there are lots of better alternatives.
  • Tridion has a blueprint (hierarchy) where you can inherit items from a higher structured website or publication
  • Tridion has version control built-in to the application so you don't need to use a separate SVN
  • You can write custom plugins or extensions such as one to minify all JS and CSS files automatically
  • Doesn't work well in all browsers. Tridion is a Microsoft product so they really push IE; however, now-a-days it SHOULD work in all browsers. Even though they say to use IE, Chrome actually functions the best with Tridion.
  • It uses Dreamweaver Syntax. Dreamweaver syntax is completely out-dated and SDL really needs to come up with a better way of looping through content by using it's own structure or using .NET syntax to loop through items - Dreamweaver syntax is not the way to go
  • Component Templates and Page Templates. Tridion uses Component Templates and Dreamweaver templates to display content and store the content that is to be displayed. These 2 items could easily be converted into 1 group of items, but SDL chose to keep them separate therefore increasing the complexity of Tridion
  • Steep learning curve. Tridion has a very steep learning curve and it will take some time to train people on it. We had to hire 4 Tridion experts (at probably around $1000 / day) to get everyone trained on Tridion and then build the structure for Tridion
Anything that Tridion can do can be done by another CMS. Maybe not a free one, but definitely other paid CMSs. I would really have liked to use Drupal or Sitecore.
Deepak Narisety | TrustRadius Reviewer
Score 3 out of 10
Vetted Review
Verified User
SDL Tridion is a great content management software, if your needs are to manage lots of sites, with translated content. I chose Tridion for a rather large company to use for its 500 plus brand websites. The blueprint model made it an ideal choice to share modules but still maintain an distinct look and feel. Tridion helped leverage the concept of reuse and shorten the time to create new web properties across different brand experiences.
  • The blueprint concept is great, helps facilitate the sharing of code and content.
  • Separation of content and presentation makes it easy to share content across multiple properties, even publish to mobile and gaming platforms a possibility.
  • Workflow and the workflow Visio tool is very powerful. It can be used for various customizations.
  • Content Porter, is your friend and at times can be a pain, but mostly it's your friend
  • Moving between environments, dev, qa, uat and production is simplified.
  • Oh that Broker db.
  • Installations, do you have a month. I'm joking, but yes it is quite complicated to install SDL Tridion and its many parts.
  • Personalization with Smart Target, requires a PHD in software science. The integration between the products is just not there.
  • SiteEdit 2012 and the new Tridion UI, is a bit outdated. The UI can use a little help from a user experience perspective. It is not tablet friendly.
If your company is managing lots of websites, and would like custom Content Delivery Applications for them, then SDL Tridion is the right tool. Perfect for companies like Unilever, Kimberly Clark, Kraft, where the brand experience is unique however, costs need to be managed. Do not use Tridion if all you have is one or two website manage.
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