Overview
What is TriNet?
TriNet provides small and medium size businesses (SMBs) with full-service HR and payroll solutions tailored by industry. TriNet also offers specialized services through client access to HR representatives for advice and notifications on impactful regulatory changes.
TriNet Review
Small business owners “hat rack” outsourcing HR, Benefits, and Payroll functions.
TriNet
TriNet User
Particularly helpful as we have a team comprised of both in-person and remote employees …
TriNet for payroll and employee management
TriNet is a great platform!
Platform is good, I think Support could use improvement
Great Support for Small Nonprofit Organization
It's Been Challenging!
TriNet - A Great Solution for Small to Medium Sized Companies.
TriNet
Optimistic for some improvement.
Once you join Trinet you will be pleased
TriNet Fits the (not too large) bill - with superb Customer Support, to boot
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Popular Features
- View and generate pay and benefit information (641)9.191%
- Update personal information (655)8.383%
- Pay calculation (654)8.282%
- Benefit plan administration (665)7.979%
Reviewer Pros & Cons
Pricing
What is TriNet?
TriNet provides small and medium size businesses (SMBs) with full-service HR and payroll solutions tailored by industry. TriNet also offers specialized services through client access to HR representatives for advice and notifications on impactful regulatory changes.
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Justworks offers a platform for payroll, benefits, compliance support, with HR tools. As a Professional Employer Organization (PEO), Justworks offers PEO solutions that can bundle payroll, compliance, HR, and benefits under the Justworks umbrella, and help to administer employment-related…
Features
Human Resource Management
Organizing, tracking and providing instant access to critical employee data, job profiles, transfers, promotions, and benefits information.
- 7Employee demographic data(422) Ratings
Administrators have the ability to enter detailed demographic data for each employee.
- 7Employment history(462) Ratings
Employment history is the ability to track previous positions held.
- 6.7Job profiles and administration(432) Ratings
Job profiles and descriptions can be created and edited.
- 7.2Workflow for transfers, promotions, pay raises, etc.(520) Ratings
Employee move workflow provides the ability to move employees to different positions and apply pay raises.
- 6.5Organizational charting(354) Ratings
Organizational charting is the ability to create hierarchical charts.
- 6.9Organization and location management(372) Ratings
Organization and location management allows employees to be managed across multiple geographical locations.
- 7.7Compliance data (COBRA, OSHA, etc.)(483) Ratings
Compliance capabilities ensure full compliance with federal workplace regulations by capturing required data in central database.
Payroll Management
Provides for pay calculation and benefit plan administration, in addition to managing direct deposit, salary revisions and payroll tracking.
- 8.2Pay calculation(654) Ratings
Pay calculation provides for computation of employee pay with state and federal deductions.
- 8Support for external payroll vendors(5) Ratings
Support for external payroll vendors is the ability to integrate with 3rd-party payroll services.
- 8.1Off-cycle/On-Demand payment(179) Ratings
Provide employees access to wages accrued during the pay period before the end of the pay cycle.
- 7.9Benefit plan administration(665) Ratings
Benefit plan administration is administration of health insurance plans and 401k plans, and other benefits.
- 8.8Direct deposit files(617) Ratings
Direct deposit is the ability to electronically transfer pay to an employee’s personal bank account.
- 8Salary revision and increment management(539) Ratings
Salary revision is the ability to modify individual employee pay.
- 7.5Reimbursement management(330) Ratings
Reimbursement management provides cash reimbursement for employee expenses related to business travel or other.
Leave and Attendance Management
Streamlines communication between HR and employees and facilitates efficient management of employee leave including requisitions, approvals, balance calculation, and annual carry-forward.
- 6.9Approval workflow(346) Ratings
Approval workflow is the process for approving employee paid time-off requests.
- 7.1Balance details(408) Ratings
Balance details is automatic updating of paid time-off balance to reflect time taken.
- 7Annual carry-forward and encashment(328) Ratings
Annual carry-forward and encashment enables unused paid time-off days to be carried forward to new year, or paid in cash.
Employee Self Service
Employee portal allowing employees to view and update their personal information.
- 9.1View and generate pay and benefit information(641) Ratings
Employees can view pay and benefit data and print pay stubs.
- 8.3Update personal information(655) Ratings
Employees can update personal profile with change of address, dependents, or other personal data.
- 8.5View company policy documentation(551) Ratings
Employees can review company handbook, and corporate policy documents.
- 5.8Employee recognition(186) Ratings
thank a team member
- 8.7View job history(480) Ratings
Employees can view all positions held at the company.
Asset Management
Maintaining a record of assets such as laptops, pagers, cell phones, etc. issued to employees. Record typically includes asset type, number, serial number and date of issuance.
- 1Tracking of all physical assets(1) Ratings
Tracking of track laptops, pagers, phones, and other company equipment.
HR Reporting
Pre-built and custom reports, and integration with external data.
- 7.2Report builder(464) Ratings
Report builder allows custom reports to be created using a GUI.
- 7.5Pre-built reports(517) Ratings
Pre-built reports is the provision of a variety of canned reports on employee retention, and other key metrics.
- 7.5Ability to combine HR data with external data(252) Ratings
Ability to bring data from external systems like CRM and combine with HR data.
Onboarding
Employee onboarding is the process of orienting new hires to the social and performance aspects of their jobs so that they are able to function in their new roles as quickly as possible.
- 8.3New hire portal(542) Ratings
New hire portal eliminates printing and mailing with a personalized portal of all required reading, corporate information, and all forms and other paperwork, online.
- 7.7Manager tracking tools(328) Ratings
Tracking tools allow hiring managers to check status on individual hires for all onboarding activities.
Performance and Goals
Goal alignment is the practice of ensuring that all employees have clearly defined goals in support of the overall corporate strategy.
- 6.5Corporate goal setting(72) Ratings
Corporate goal setting is the ability to define corporate goals, and/or vision statements in the system.
- 6.3Individual goal setting(80) Ratings
Individual goal setting is the ability to define individual goals that align to organizational and subordinate goals.
- 6.6Line-of sight-visibility(70) Ratings
Line-of-sight visibility is the provision of line-of sight visibility for each goal to see how goals support overall corporate objectives.
- 6.5Performance tracking(78) Ratings
Performance tracking allows managers to track individual progress against goals as a component of overall performance.
Performance Management
Performance management is the process of ensuring employees meet pre-determined objectives and goals through regular check-ins and appraisals.
- 7Performance plans(128) Ratings
Supervisors have ability to build individual performance plans including, goals, competencies, etc..
- 7.2Performance improvement plans(125) Ratings
Supervisors can track disciplinary actions such as performance improvement plans.
- 7.1Review status tracking(120) Ratings
Supervisors can monitor and track review status completion with dashboard showing milestones and status.
- 8Review reminders(128) Ratings
System can generate reminders to ensure review completion timeliness.
- 7.2Multiple review frequency(3) Ratings
System supports multiple review types including annual, quarterly mid-year and anniversary reviews.
Succession Planning
Succession planning is the identification and development of internal employees with the potential to fill key business leadership positions in the company.
- 8.2Candidate ranking(1) Ratings
Candidate readiness for key business positions can be ranked and assessed.
- 6.9Candidate search(57) Ratings
Candidate search provides search capabilities for potential candidates based on attribute or other profile data.
- 6.5Candidate development(53) Ratings
Candidate development is the ability to assign learning and development goals.
Recruiting / ATS
Recruiting or Applicant Tracking Software is software used to manage the recruitment process electronically by handling job postings, applicant status, resume management, etc.
- 6.5Job Requisition Management(71) Ratings
Job Requisition Management – Job requisition management is the ability to create jobs quickly and easily
- 5.5Company Website Posting(1) Ratings
Software allows postings to be displayed on the company website
- 5Publish to Social Media(57) Ratings
Software provides ability to publish postings to social media sites
- 6.3Job Search Site Posting(71) Ratings
Software provides ability to publish postings to top job search sites
- 9.1Duplicate Candidate Prevention(1) Ratings
Duplicate candidate prevention prevents candidates already in the system from being added
- 6.6Applicant Tracking(75) Ratings
Applicant tracking allows recruiters to assign applicants to various stages so others can see status at a glance
- 6.6Notifications and Alerts(83) Ratings
Notifications and reminders inform you of tasks to be completed
Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is TriNet?
TriNet Features
Human Resource Management Features
- Supported: Employee demographic data
- Supported: Employment history
- Supported: Job profiles and administration
- Supported: Workflow for transfers, promotions, pay raises, etc.
- Supported: Benefits information
- Supported: Organizational charting
- Supported: Organization and location management
- Supported: Compliance data (COBRA, OSHA, etc.)
Payroll Management Features
- Supported: Pay calculation
- Supported: Off-cycle/On-Demand payment
- Supported: Payroll history for each employee
- Supported: Benefit plan administration
- Supported: Direct deposit files
- Supported: Payroll tracking and auditing
- Supported: Salary revision and increment management
- Supported: Reimbursement management
Leave and Attendance Management Features
- Supported: Approval workflow
- Supported: Email notifications
- Supported: Balance details
- Supported: Annual carry-forward and encashment
Employee Self Service Features
- Supported: Employee login
- Supported: View and generate pay and benefit information
- Supported: Update personal information
- Supported: Request time off
- Supported: View job history
- Supported: View company policy documentation
- Supported: View company news and information
- Supported: Employee recognition
HR Reporting Features
- Supported: Report builder
- Supported: Pre-built reports
- Supported: Ability to combine HR data with external data
Integration with other HR capabilities Features
- Supported: Additional HR capabilities (talent management, LMS, etc.) supplied by same vendor
- Supported: Additional HR capabilities (talent management, LMS, etc.) supplied by different vendor
Performance Management Features
- Supported: Performance plans
- Supported: Performance improvement plans
- Supported: Review status tracking
- Supported: Review reminders
Succession Planning Features
- Supported: Candidate search
- Supported: Candidate development
Onboarding Features
- Supported: New hire portal
- Supported: Manager tracking tools
Performance and Goals Features
- Supported: Corporate goal setting
- Supported: Individual goal setting
- Supported: Line-of sight-visibility
- Supported: Performance tracking
Recruiting / ATS Features
- Supported: Job Requisition Management
- Supported: Publish to Social Media
- Supported: Job Search Site Posting
- Supported: Applicant Tracking
- Supported: Notifications and Alerts
TriNet Integrations
TriNet Competitors
- ADP TotalSource
- OASIS
- Insperity
- Paychex PEO
TriNet Technical Details
Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
---|---|
Operating Systems | Unspecified |
Mobile Application | Apple iOS, Android |
Frequently Asked Questions
Comparisons
Compare with
Reviews and Ratings
(1123)Attribute Ratings
- 9.2Likelihood to Renew45 ratings
- 8.4Availability10 ratings
- 7.9Performance10 ratings
- 7.4Usability591 ratings
- 7.2Support Rating677 ratings
- 9Online Training5 ratings
- 8In-Person Training5 ratings
- 3.4Implementation Rating25 ratings
- 8.5Configurability9 ratings
- 8.4Product Scalability10 ratings
- 9Ease of integration6 ratings
- 7.9Vendor pre-sale10 ratings
- 9Vendor post-sale10 ratings
- 5Professional Services1 rating
Reviews
(126-150 of 696)Satisfied customer for many years!
- Provides easy access to earnings statements.
- Allows direct deposits to be sent to up to 5 different accounts.
- Has detailed medical insurance information - policy numbers, which family members are covered, etc.
- Easy report customization and access for support staff.
- Provides laws/policies for all states where we have employees.
- At times it can hard to schedule a phone call with the company support specialists.
TriNet - HR solution for Small Businesses
- Benefits selection.
- Payroll processing.
- Employee onboarding.
- Listening to feedback from their clients to implement change as shown by their newly created TriNet Financial Services Preferred Support Team.
- Easier custom reporting features. It would be helpful to have explanations of the various data points available in the reporting module. Some of the naming conventions are not intuitive so we need to use trial and error when creating a custom report.
Overall our Company of 50 would recommend
- Payroll.
- Onboarding/Departures.
- Live Chat.
- Benefits.
- Live chat times you out too quickly after you've been waiting a long time to speak to someone.
- Sometimes not all of the Reps are on the same page with their answers, so you will get a lot of back and forth.
- Hard to get ahold of your designated TriNet Rep.
- Payroll.
- Human Resources input.
- Department of Labor state-specific standards.
- Less hold time on the 1-800 help line.
- Quicker response time overall.
Excellent product, great support, I fully recommend it.
- Integrated systems.
- Support.
- Benefits.
- Payroll.
- 401(k) should be better integrated using TriNet support and enabling matching changes, for example.
TriNet Review - Large Business
- Set up new states
- Their platform and mobile app
- Maintaining compliance
- Easy payroll process
- Educated support for us to make informed decisions.
- Lack of access or visibility to processes with their 3rd parties impacting our employees, disability, life insurance and more.
- Benefits are not customizable enough to meet the needs of our organization -the benefits process in general.
- Lower renewal medical costs.
- Tri-Net newsletter of HR & other applicable changes nationwide.
- Easy sign on for website.
- Access/availability of my Payroll specialist. Unable to quickly and timely communicate with my POC when needed.
- The Benefits Dept and the Payroll Dept do not interface as quickly as they should for changes with employee benefits. If a change is entered onto the website an employee or I should not have to "ensure" the change has taken place and also have to alert the Payroll specialist either. It defeats going online and entering changes if you have to alert people to the changes that the system "accepted".
- If a credit is made to an employees benefits - this should be a separate line item than the regular benefit line so that credits are easily and quickly identifiable.
TriNet Review
- Communicates well.
- Greatly supports.
- Easy to navigate.
- Easier way to track time.
- Do alerts to remind managers to approve time.
TriNet have the true HR expertise
- Cuts down on errors and ensures mistakes are caught and fixed efficiently.
- Preparation of reports for workers' compensation and more.
- Monitoring workplace safety guidelines.
- Secure payroll preparation.
- Employee and contractor time tracking.
- Not enough control available for the system administrator
- Hard to use
A part of the office
- Communication for questions I have, specifically on an administrative level.
- The variety and choice of health insurance.
- The website platform is informative and useful.
- Maybe on the website it would be helpful for the employee to be able to know who to contact, and for what, right away instead of trying to search for it
- The pop-ups for reports, and when I go to other pages, I don't love.
TriNet Connect model is not working
- TriNet no longer assigns Payroll or HR specialist to a client. All questions, issues, problems, and errors that were made by either TriNet or Client can only be resolved by emailing TriNet Connect which is a general email or calling their general 1800 phone #.
- There is no continuity for problem solving. Each time I called or email, a different person is handling the email or call. Multiple case # were created for the follow-up of the same case.
- Even when a payroll batch was submitted, if there is a problem, you can only send to the general email address or call the general line to get the problem resolved. This is significant dysfunction in TriNet service. As a result, our payroll and deductions may not be processed correctly on time.
- It takes several days and contacts for TriNet to resolve a problem. Very rarely, problems were resolved in less than 3 email contacts.
- After several phone calls and email reporting problems, TriNet assigned an account manager to us. However, the account manager never responded back by email or phone call after his initial introduction.
- Withdraws money.
- Provides access to PPO healthcare.
- Non-transparent fee changes without notice or consent.
- Reporting formats are mediocre.
- Bad response times for inquiries / poor customer service.
- Don't honor annual contract amounts.
Headache free TriNet for HR
- Payroll process.
- Attendance.
- Easy to use.
- Benefit management.
- Slow response onsite.
- Customization use.
- Cost-effective benefit solutions
- Customer service is non-existent; you will be on hold for hours and your e-mails never get answered.
- You e-mail a customer service "pool" called Connect360 (not a rep), and it is like a bridge to nowhere.
- Clunky software and interface; HR changes sometimes take weeks to get updated in payroll.
- Time and attendance system that does not integrate with your payroll.
- Executive management that does not care about customers; no response from their SVP "Customer Experience" when e-mailed.
- Does not integrate with third party 401k providers.
- EVERY issue needs to be escalated, even the most simple pay change.
- When you hear from customer service, they give you no means of reaching the same person.
- Payroll administration
- Benefit administration
- Tax documentation
- Mobile app ease of use
- Ability for employees to easily access benefit cards on mobile app
- 1 step tax reporting details for government stimulus payments
trouble in paradise
- Payroll.
- Benefits - renewal/ type.
- I am going around and around in circles on a CT payroll issue.
- I preferred when I had a rep instead of Connect 360.
TriNet really eases the human resources to do list!
- Employee & manager training
- Benefits management
- Payroll
- Shorter wait times for calling in for service.
- Payroll interface can be a little confusing.
- More training programs/videos on using the platform as a whole.
Great service
- Health insurance options are terrific.
- It is easy to call the dedicated rep with questions.
- Payroll is easy to administer once it is set up.
- Making payroll changes can be confusing.
- On boarding new employees isn't as straight forward as I would like.
- The cost can be prohibitive.
TriNet is a good HR solution
- Their HR Passport platform is great - very easy to use- our employees love it. Single sign on everything in one place for employees.
- TriNet manages our leaves of absences very well. Takes on the administrative burden of providing proper notification to employees and tracking of leaves
- Benefits - TriNet allows us to offer a wide variety of benefit options - as a smaller organization we would be limited to just a few medical choices, but with TriNet our employees are given the choice of 14 plans with 2 carriers. TriNet handles the new enrollment process (all online) as well as the open enrollment process.
- Proactive communication when a process changes. Sometime we find out that a process has changed when we try to do something, but not before.
- On the payroll side, there are times where they don't follow the instructions we request in the notes. Thankfully, we ask for a payroll register/pre process to review prior to approval which allows us to correct errors prior to processing.
- In December they changed from a relationship model (you have a specific representative) to a 360 model (you submit an email, call or chat) for assistance. The response times were not good. They have since changed us back to a relationship model which was much appreciated.
If an organization has their own special benefits plans, i.e. deferred compensation that TriNet didn't "write," sometimes it can be a bit cumbersome to implement within the TriNet system.
Review from B.Bold Content Studios LLC
- Benefits.
- Payroll.
- Customer service.
- I think it's very expensive for a one-employee organization.
- Offers many benefit options for employees.
- Assigns a dedicated Account Manager.
- Providing employers with up-to-date information on labor trends and laws.
- Easy for employees to get the answers they need instead of always having to go to HR.
- The app. The are adding some admin features but I would like to be able to do more.
- The ability to customize the dashboard. The ability to see employee birthdays.
- As an administrator, when I log in, I want to have it default to the admin/manager tab. It would be a nice feature since that it typically the tab I always go to.
- The ability for employees to congratulate others on promotions, birthdays, anniversaries, etc.
Very happy with TriNet!
- Payroll.
- Human resources.
- HR compliance.
- Pricing caps year over year.
The best of PEO's
- Tracks PTO for each employee.
- Offers a variety of health insurance plans.
- Offers a wide variety of affordable auxiliary insurance plans for individuals.
- Has retirement planning services.
- Complete and detailed payroll with individual logins.
- Ease of access to W-2's.
- They recently transitioned from individual customer service reps to a broader service model. Not quite the same personal service.
- They are so large that you can get bounced around until you find the right department.
- The Hiring module is great - except for when you have an individual applying for multiple jobs within your organization. You have to dig into their file a bit to find the specific evaluation for that position.
A Robust HR Department at a fraction of the cost.
- Benefit choice.
- Quick response time when/if issues arise.
- Reporting.
- Ease of use.
- I would like if there was an option for payroll entry in the mobile app.
- While reporting is good, I would like if it was easier to customize some of my own reports/information.
Straightforward
- Reporting.
- Benefits support.
- Client support.
- Benefits support needs more clarification and timely notification.
- Reporting is not always intuitive.
- Account management has lost its one-to-one feel.