Overview
What is TriNet?
TriNet provides small and medium size businesses (SMBs) with full-service HR and payroll solutions tailored by industry. TriNet also offers specialized services through client access to HR representatives for advice and notifications on impactful regulatory changes.
TriNet Review
Small business owners “hat rack” outsourcing HR, Benefits, and Payroll functions.
TriNet
TriNet User
Particularly helpful as we have a team comprised of both in-person and remote employees …
TriNet for payroll and employee management
TriNet is a great platform!
Platform is good, I think Support could use improvement
Great Support for Small Nonprofit Organization
It's Been Challenging!
TriNet - A Great Solution for Small to Medium Sized Companies.
TriNet
Optimistic for some improvement.
Once you join Trinet you will be pleased
TriNet Fits the (not too large) bill - with superb Customer Support, to boot
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Popular Features
- View and generate pay and benefit information (641)9.191%
- Update personal information (655)8.383%
- Pay calculation (654)8.282%
- Benefit plan administration (665)7.979%
Reviewer Pros & Cons
Pricing
What is TriNet?
TriNet provides small and medium size businesses (SMBs) with full-service HR and payroll solutions tailored by industry. TriNet also offers specialized services through client access to HR representatives for advice and notifications on impactful regulatory changes.
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Would you like us to let the vendor know that you want pricing?
33 people also want pricing
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What is Justworks?
Justworks offers a platform for payroll, benefits, compliance support, with HR tools. As a Professional Employer Organization (PEO), Justworks offers PEO solutions that can bundle payroll, compliance, HR, and benefits under the Justworks umbrella, and help to administer employment-related…
Features
Human Resource Management
Organizing, tracking and providing instant access to critical employee data, job profiles, transfers, promotions, and benefits information.
- 7Employee demographic data(422) Ratings
Administrators have the ability to enter detailed demographic data for each employee.
- 7Employment history(462) Ratings
Employment history is the ability to track previous positions held.
- 6.7Job profiles and administration(432) Ratings
Job profiles and descriptions can be created and edited.
- 7.2Workflow for transfers, promotions, pay raises, etc.(520) Ratings
Employee move workflow provides the ability to move employees to different positions and apply pay raises.
- 6.5Organizational charting(354) Ratings
Organizational charting is the ability to create hierarchical charts.
- 6.9Organization and location management(372) Ratings
Organization and location management allows employees to be managed across multiple geographical locations.
- 7.7Compliance data (COBRA, OSHA, etc.)(483) Ratings
Compliance capabilities ensure full compliance with federal workplace regulations by capturing required data in central database.
Payroll Management
Provides for pay calculation and benefit plan administration, in addition to managing direct deposit, salary revisions and payroll tracking.
- 8.2Pay calculation(654) Ratings
Pay calculation provides for computation of employee pay with state and federal deductions.
- 8Support for external payroll vendors(5) Ratings
Support for external payroll vendors is the ability to integrate with 3rd-party payroll services.
- 8.1Off-cycle/On-Demand payment(179) Ratings
Provide employees access to wages accrued during the pay period before the end of the pay cycle.
- 7.9Benefit plan administration(665) Ratings
Benefit plan administration is administration of health insurance plans and 401k plans, and other benefits.
- 8.8Direct deposit files(617) Ratings
Direct deposit is the ability to electronically transfer pay to an employee’s personal bank account.
- 8.1Salary revision and increment management(539) Ratings
Salary revision is the ability to modify individual employee pay.
- 7.4Reimbursement management(330) Ratings
Reimbursement management provides cash reimbursement for employee expenses related to business travel or other.
Leave and Attendance Management
Streamlines communication between HR and employees and facilitates efficient management of employee leave including requisitions, approvals, balance calculation, and annual carry-forward.
- 6.9Approval workflow(346) Ratings
Approval workflow is the process for approving employee paid time-off requests.
- 7.1Balance details(408) Ratings
Balance details is automatic updating of paid time-off balance to reflect time taken.
- 7Annual carry-forward and encashment(328) Ratings
Annual carry-forward and encashment enables unused paid time-off days to be carried forward to new year, or paid in cash.
Employee Self Service
Employee portal allowing employees to view and update their personal information.
- 9.1View and generate pay and benefit information(641) Ratings
Employees can view pay and benefit data and print pay stubs.
- 8.3Update personal information(655) Ratings
Employees can update personal profile with change of address, dependents, or other personal data.
- 8.5View company policy documentation(551) Ratings
Employees can review company handbook, and corporate policy documents.
- 5.8Employee recognition(186) Ratings
thank a team member
- 8.7View job history(480) Ratings
Employees can view all positions held at the company.
Asset Management
Maintaining a record of assets such as laptops, pagers, cell phones, etc. issued to employees. Record typically includes asset type, number, serial number and date of issuance.
- 1Tracking of all physical assets(1) Ratings
Tracking of track laptops, pagers, phones, and other company equipment.
HR Reporting
Pre-built and custom reports, and integration with external data.
- 7.2Report builder(464) Ratings
Report builder allows custom reports to be created using a GUI.
- 7.5Pre-built reports(517) Ratings
Pre-built reports is the provision of a variety of canned reports on employee retention, and other key metrics.
- 7.5Ability to combine HR data with external data(252) Ratings
Ability to bring data from external systems like CRM and combine with HR data.
Onboarding
Employee onboarding is the process of orienting new hires to the social and performance aspects of their jobs so that they are able to function in their new roles as quickly as possible.
- 8.3New hire portal(542) Ratings
New hire portal eliminates printing and mailing with a personalized portal of all required reading, corporate information, and all forms and other paperwork, online.
- 7.7Manager tracking tools(328) Ratings
Tracking tools allow hiring managers to check status on individual hires for all onboarding activities.
Performance and Goals
Goal alignment is the practice of ensuring that all employees have clearly defined goals in support of the overall corporate strategy.
- 6.5Corporate goal setting(72) Ratings
Corporate goal setting is the ability to define corporate goals, and/or vision statements in the system.
- 6.3Individual goal setting(80) Ratings
Individual goal setting is the ability to define individual goals that align to organizational and subordinate goals.
- 6.6Line-of sight-visibility(70) Ratings
Line-of-sight visibility is the provision of line-of sight visibility for each goal to see how goals support overall corporate objectives.
- 6.5Performance tracking(78) Ratings
Performance tracking allows managers to track individual progress against goals as a component of overall performance.
Performance Management
Performance management is the process of ensuring employees meet pre-determined objectives and goals through regular check-ins and appraisals.
- 7Performance plans(128) Ratings
Supervisors have ability to build individual performance plans including, goals, competencies, etc..
- 7.2Performance improvement plans(125) Ratings
Supervisors can track disciplinary actions such as performance improvement plans.
- 7.1Review status tracking(120) Ratings
Supervisors can monitor and track review status completion with dashboard showing milestones and status.
- 8Review reminders(128) Ratings
System can generate reminders to ensure review completion timeliness.
- 7.2Multiple review frequency(3) Ratings
System supports multiple review types including annual, quarterly mid-year and anniversary reviews.
Succession Planning
Succession planning is the identification and development of internal employees with the potential to fill key business leadership positions in the company.
- 8.2Candidate ranking(1) Ratings
Candidate readiness for key business positions can be ranked and assessed.
- 7Candidate search(57) Ratings
Candidate search provides search capabilities for potential candidates based on attribute or other profile data.
- 6.5Candidate development(53) Ratings
Candidate development is the ability to assign learning and development goals.
Recruiting / ATS
Recruiting or Applicant Tracking Software is software used to manage the recruitment process electronically by handling job postings, applicant status, resume management, etc.
- 6.5Job Requisition Management(71) Ratings
Job Requisition Management – Job requisition management is the ability to create jobs quickly and easily
- 5.5Company Website Posting(1) Ratings
Software allows postings to be displayed on the company website
- 5Publish to Social Media(57) Ratings
Software provides ability to publish postings to social media sites
- 6.3Job Search Site Posting(71) Ratings
Software provides ability to publish postings to top job search sites
- 9.1Duplicate Candidate Prevention(1) Ratings
Duplicate candidate prevention prevents candidates already in the system from being added
- 6.6Applicant Tracking(75) Ratings
Applicant tracking allows recruiters to assign applicants to various stages so others can see status at a glance
- 6.6Notifications and Alerts(83) Ratings
Notifications and reminders inform you of tasks to be completed
Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is TriNet?
TriNet Features
Human Resource Management Features
- Supported: Employee demographic data
- Supported: Employment history
- Supported: Job profiles and administration
- Supported: Workflow for transfers, promotions, pay raises, etc.
- Supported: Benefits information
- Supported: Organizational charting
- Supported: Organization and location management
- Supported: Compliance data (COBRA, OSHA, etc.)
Payroll Management Features
- Supported: Pay calculation
- Supported: Off-cycle/On-Demand payment
- Supported: Payroll history for each employee
- Supported: Benefit plan administration
- Supported: Direct deposit files
- Supported: Payroll tracking and auditing
- Supported: Salary revision and increment management
- Supported: Reimbursement management
Leave and Attendance Management Features
- Supported: Approval workflow
- Supported: Email notifications
- Supported: Balance details
- Supported: Annual carry-forward and encashment
Employee Self Service Features
- Supported: Employee login
- Supported: View and generate pay and benefit information
- Supported: Update personal information
- Supported: Request time off
- Supported: View job history
- Supported: View company policy documentation
- Supported: View company news and information
- Supported: Employee recognition
HR Reporting Features
- Supported: Report builder
- Supported: Pre-built reports
- Supported: Ability to combine HR data with external data
Integration with other HR capabilities Features
- Supported: Additional HR capabilities (talent management, LMS, etc.) supplied by same vendor
- Supported: Additional HR capabilities (talent management, LMS, etc.) supplied by different vendor
Performance Management Features
- Supported: Performance plans
- Supported: Performance improvement plans
- Supported: Review status tracking
- Supported: Review reminders
Succession Planning Features
- Supported: Candidate search
- Supported: Candidate development
Onboarding Features
- Supported: New hire portal
- Supported: Manager tracking tools
Performance and Goals Features
- Supported: Corporate goal setting
- Supported: Individual goal setting
- Supported: Line-of sight-visibility
- Supported: Performance tracking
Recruiting / ATS Features
- Supported: Job Requisition Management
- Supported: Publish to Social Media
- Supported: Job Search Site Posting
- Supported: Applicant Tracking
- Supported: Notifications and Alerts
TriNet Integrations
TriNet Competitors
- ADP TotalSource
- OASIS
- Insperity
- Paychex PEO
TriNet Technical Details
Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
---|---|
Operating Systems | Unspecified |
Mobile Application | Apple iOS, Android |
Frequently Asked Questions
Comparisons
Compare with
Reviews and Ratings
(1123)Attribute Ratings
- 9.2Likelihood to Renew45 ratings
- 8.4Availability10 ratings
- 7.9Performance10 ratings
- 7.4Usability591 ratings
- 7.2Support Rating677 ratings
- 9Online Training5 ratings
- 8In-Person Training5 ratings
- 3.4Implementation Rating25 ratings
- 8.5Configurability9 ratings
- 8.4Product Scalability10 ratings
- 9Ease of integration6 ratings
- 7.9Vendor pre-sale10 ratings
- 9Vendor post-sale10 ratings
- 5Professional Services1 rating
Reviews
(151-175 of 696)oXya US HR Review - good needs some work
- Maintaining employee Information.
- I-9 work authorization forms.
- Reports.
- Benefits administration.
- PTO requests and balances reporting.
- Employee work history descriptions.
- Follow up
- Quick response
- On-boarding and termination process
- Great benefits (health care, life insurance, 401K), good prices.
- Great reporting online for accounting or PPP purposes for instance
- The website is like a Chinese menu! Way too many tabs and drop down menus, etc... It's probably thorough but sometimes I can't wrap my head around it when I’m looking basic info
Great automated platform with some suggestions
- There are reminders in the system for Payroll.
- Timelines are enforced.
- Reports are easy to generate.
- It would be great if reports [were] customizable, like month to month/biweekly.
- Even though we are not using the timesheet feature of TriNet, there should be an option to upload our internal timesheet in Excel or CSV format.
- Benefits plans should be organized based on the company employee's location. It is very difficult to go through every plan.
Also when I look for Benefits plan[s], there are lot of options and it was confusing to choose the plan.
What TriNet can and cannot do for you
- TriNet benefit offerings are very good. The team assigned to help with everything from plan design and cost through employee Open Enrollment is strong.
- TriNet's platform is acceptable in today's market - there are areas in which integration could be stronger, but they are on the plus side of what we need and open to feedback and enhancements.
- TriNet was and continues to be cost-effective. They have a straightforward, transparent method of charging for services.
- We found their Performance Module un-customizable for our needs. We do not use it and do not foresee ever being able to use it successfully.
- We find the lack of ability to upload / attach documents to employee files frustrating.
- We find the inability to view an employee's full work week extremely dysfunctional. The Time Off platform and Time and Labor do not mesh. except in the final stages of payroll. An employee cannot see the time worked and time requested from PTO in one place.
- TriNet Connect360 has its benefits, (access to more specifically trained workers), but still needs to follow up from our Account Executive for sensitive operations as the general mailbox does not know or seemingly cares to know the background. Many assumptions are made of what is needed that cause larger issues.
- Turnover of HR Business Partners. We have had four assigned representatives in a little more than a year. This results in far too much time being spent explaining prior situations (as nothing can be uploaded).
- The training module, while robust does not allow for a "master user" who can assign and monitor training. There is also no way to automate training certificates once completed to go to an individual.
However, for a larger company [that] has trained personnel internally and who may have the resources to broker similar benefits or who is willing to make some adjustments to their package, TriNet is an intermediary that offers less value.
TriNet Review
- Access via chat; good hours.
- Access via phone; good hours.
- Access to good resources.
- It would be helpful to have a designated account rep/manager again. This was taken away last year.
- Sometimes it takes several days to get an initial response from Connect360.
- They staff their team with industry experts not just people with experience.
- They have carefully thought through the online systems to make tasks simple while still providing access to all kinds of data, in all kinds of formats.
- They adapt quickly to what is happening in the world (COVID, DEI, etc.) and provide ongoing support, policy suggestions, webinars, and ready access to their experts.
- They source a huge number of benefit plans giving our small team the buying power as if we were a huge corporation. This leads to greater employee satisfaction with the choices offered.
- When processing payroll, I enter a nontaxable work-from-home reimbursement for each individual employee. It would be great if I could enter this one time and have it populate the whole payroll list and then just edit the ones that need changing.
Being a small organization, it isn't every year that we have someone requesting family leave for the birth and arrival of a new child. So, we don't remember all of the complex steps needed in every state. TriNet helps with every step of the process and even helps us double-check our payroll entries so that the percentages and timing are all correct.
Meaningful questions - easy to use
- Manage the rules and regulations for HR needs throughout the country.
- Can find experts to assist with multi-state issues.
- Management of payroll.
- Customer service representatives are always friendly and helpful.
- Connect360 is an issue - responses to email requests are too slow.
- Occasionally you will receive different answers to the same question.
- Our account manager has changed multiple times.
TriNet saves me time, anxiety and money
- Run payroll.
- Manage benefits.
- Manage 401K.
- Personal service.
- Speed of response.
- Customizing use.
Great, Shiny, Helpful, but the shine fades.
- Platform accessibility.
- Benefit selection.
- Payroll.
- Performance and evaluation are good.
- Ownership of issues - things get passed around.
- Client reps and then no client reps and then back to client reps but they just interface opposed to solve things.
- Mistakes on TriNet's part take a long time to be fixed. Months.
If your company is going through a lot of changes TriNet might not be the right PEO for you. When things work, TN is great. When things don't work they are just okay.
Solid support for our growing startup company
- Payroll.
- Access to benefits.
- Access to 401k.
- Customer service.
- Cost.
- I-9 form.
- Onboarding.
Satisfied Overall
- User friendly platform.
- Easy employee setup.
- Good international visa counseling and services.
- Customer service - preferred having a dedicated manager that I could call for all issues.
- Show DOH on the first page for employee so do not have to search for it.
- When running payroll - have a warning if you have forgotten to enter hours for an hourly employee.
Try TriNet, you won't be disappointed
- The ease of using the time and attendance.
- The efficiency of the payroll system.
- Timing of processing payroll.
- The HR support team is knowledgeable and responsive.
- Report writing is not easy.
- I cannot use multi-company reporting because I am not an employee of the second company.
There is always someone to help you with any issues that might occur.
Better than a trusted partner
- Human Resources Support. TriNet is available at anytime to answer HR related questions. There is even legal support for more complicated matters, included in your fees.
- Compliance. I have worksite employees in three locations and two different states. TriNet helps me to remain complaint with labor laws with minimal effort.
- Payroll and related reports. When COVID-19 hit, TriNet was on top of developing easy to use reporting features which made applying for the PPP and EIDL funds very easy. Having this level of support during such a trying time was a blessing.
- There is currently no place on the dashboard to see your leave plans or to easily move an employee from one leave plan to another.
- Response time was an issue in the past but with the deployment of Connect360 those issues are a concern of the past, now we can get immediate attention to our concerns.
Found the Solution
- They offer a wide range of benefit products.
- Transition was smooth.
- Help is an email away.
- Assign a personal representatives to each account.
- Allow the client to create in-house checks when necessary to reduce cost.
TriNet Support Review
- Client support.
- Onboarding of new members.
- Reports are impossible to find and hard to filter down to what I need.
- Terminations - the process is unclear.
Great service with TriNet
- Payroll.
- Compliance.
- Benefits.
- We used to be provided a dedicated account manager who always responded in a timely manner. Now you go through a general support line, sometimes responses can be a little slow.
Excellent TriNet Service
- Payroll.
- Communication.
- Helping to run reports.
- Human Resource Communication with the State of MA.
Great choice for small company!
- Help HR and Finance teams at small companies operate more efficiently.
- Able to compete with bigger companies in term of offerings of benefits to employees.
- Wonderful customer service experience.
- Recently switched from person point-of-contact to chat with a random representative. For a small company like us, we appreciate having a go-to person.
With support option moving from one representative at TriNet to having chats with random strangers, sometimes it feels like we're shouting our pressing matters into the void.
- Payroll reports are extremely flexible and detailed. It has allowed us to manage our resources and team in a very efficient manner.
- The analytics and reporting features are fantastic. The PPP report that was provided enabled us to quickly provide our bank the information needed for the forgiveness application.
- I have not seen any features that require improvement at this point. The platform provides a comprehensive set of features that meets all of our needs.
- Easily navigable platform.
- Payroll entry is straightforward.
- Compliance.
- Connect 360 is too impersonal while HR, benefits and associated issues are very personal issues. Before Connect 360, TriNet was a "partner"; now they are a "vendor."
- PTO management - flexibility of plans; adding PTO to employees.
- Clarity of reports and associated purposes - When looking for certain accounting-related files for tax purposes, it was unclear even what purpose the reports served. Finding the one I needed and the data within it, was very difficult.
TriNet should not spend resources on the partner (discount) programs. Stay focused on your core business.
Customer Service Non-Existent
- Easy to use Platform
- Integration to Quickbooks
- Customer Service
- Response times
- Pricing
- Providing zero-touch payroll.
- Providing moderately good healthcare with little effort from the employer.
- Responsiveness has fallen to almost zero; no dedicated account rep.
- They are expensive for what they offer, about twice as much as competitors.
- The healthcare is not as good as you'd get from a broker for the same price, but it is hassle-free.
- There is little or no support for employee healthcare problems ("I got this claim denied" kind of stuff).
TriNet is a HR time saver
- User friendly interface
- Many benefit choices
- Customer service is responsive and knowledgable
- Prices are high
- Many payroll functions are initially hard to figure out
- Benefit election process is confusing
TriNet Making HR & Benefits Easy
- Easy payroll processing.
- Great insurance options.
- 401k management.
- Implementation support is incredible.
- More variety/scope in online training.
The self service portal is fantastic.
The implementation and conversion support was stellar. Great communication was provided so that everyone knew when they had access, when to make benefits selection, and where to find your retirement funds.
TriNet is a great alternative!
- Great platform for payroll
- Great expense platform
- Great for tracking PTO
- Great benefits platform
- Point of contact; there is none
- Flexibility in payroll entries for adjustments to salary and exp reimbursements
I wish there was a way to enter payroll adjustments without having employee sign off sheets.
Communications have broken down since we had our point of contact removed.