Overview
What is TriNet?
TriNet provides small and medium size businesses (SMBs) with full-service HR and payroll solutions tailored by industry. TriNet also offers specialized services through client access to HR representatives for advice and notifications on impactful regulatory changes.
TriNet Review
Small business owners “hat rack” outsourcing HR, Benefits, and Payroll functions.
TriNet
TriNet User
Particularly helpful as we have a team comprised of both in-person and remote employees …
TriNet for payroll and employee management
TriNet is a great platform!
Platform is good, I think Support could use improvement
Great Support for Small Nonprofit Organization
It's Been Challenging!
TriNet - A Great Solution for Small to Medium Sized Companies.
TriNet
Optimistic for some improvement.
Once you join Trinet you will be pleased
TriNet Fits the (not too large) bill - with superb Customer Support, to boot
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Popular Features
- View and generate pay and benefit information (641)9.191%
- Update personal information (655)8.383%
- Pay calculation (654)8.282%
- Benefit plan administration (665)7.979%
Reviewer Pros & Cons
Pricing
What is TriNet?
TriNet provides small and medium size businesses (SMBs) with full-service HR and payroll solutions tailored by industry. TriNet also offers specialized services through client access to HR representatives for advice and notifications on impactful regulatory changes.
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Would you like us to let the vendor know that you want pricing?
33 people also want pricing
Alternatives Pricing
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What is Justworks?
Justworks offers a platform for payroll, benefits, compliance support, with HR tools. As a Professional Employer Organization (PEO), Justworks offers PEO solutions that can bundle payroll, compliance, HR, and benefits under the Justworks umbrella, and help to administer employment-related…
Features
Human Resource Management
Organizing, tracking and providing instant access to critical employee data, job profiles, transfers, promotions, and benefits information.
- 7Employee demographic data(422) Ratings
Administrators have the ability to enter detailed demographic data for each employee.
- 7Employment history(462) Ratings
Employment history is the ability to track previous positions held.
- 6.7Job profiles and administration(432) Ratings
Job profiles and descriptions can be created and edited.
- 7.2Workflow for transfers, promotions, pay raises, etc.(520) Ratings
Employee move workflow provides the ability to move employees to different positions and apply pay raises.
- 6.5Organizational charting(354) Ratings
Organizational charting is the ability to create hierarchical charts.
- 6.9Organization and location management(372) Ratings
Organization and location management allows employees to be managed across multiple geographical locations.
- 7.7Compliance data (COBRA, OSHA, etc.)(483) Ratings
Compliance capabilities ensure full compliance with federal workplace regulations by capturing required data in central database.
Payroll Management
Provides for pay calculation and benefit plan administration, in addition to managing direct deposit, salary revisions and payroll tracking.
- 8.2Pay calculation(654) Ratings
Pay calculation provides for computation of employee pay with state and federal deductions.
- 8Support for external payroll vendors(5) Ratings
Support for external payroll vendors is the ability to integrate with 3rd-party payroll services.
- 8.1Off-cycle/On-Demand payment(179) Ratings
Provide employees access to wages accrued during the pay period before the end of the pay cycle.
- 7.9Benefit plan administration(665) Ratings
Benefit plan administration is administration of health insurance plans and 401k plans, and other benefits.
- 8.8Direct deposit files(617) Ratings
Direct deposit is the ability to electronically transfer pay to an employee’s personal bank account.
- 8.1Salary revision and increment management(539) Ratings
Salary revision is the ability to modify individual employee pay.
- 7.5Reimbursement management(330) Ratings
Reimbursement management provides cash reimbursement for employee expenses related to business travel or other.
Leave and Attendance Management
Streamlines communication between HR and employees and facilitates efficient management of employee leave including requisitions, approvals, balance calculation, and annual carry-forward.
- 6.9Approval workflow(346) Ratings
Approval workflow is the process for approving employee paid time-off requests.
- 7.1Balance details(408) Ratings
Balance details is automatic updating of paid time-off balance to reflect time taken.
- 7Annual carry-forward and encashment(328) Ratings
Annual carry-forward and encashment enables unused paid time-off days to be carried forward to new year, or paid in cash.
Employee Self Service
Employee portal allowing employees to view and update their personal information.
- 9.1View and generate pay and benefit information(641) Ratings
Employees can view pay and benefit data and print pay stubs.
- 8.3Update personal information(655) Ratings
Employees can update personal profile with change of address, dependents, or other personal data.
- 8.5View company policy documentation(551) Ratings
Employees can review company handbook, and corporate policy documents.
- 5.8Employee recognition(186) Ratings
thank a team member
- 8.7View job history(480) Ratings
Employees can view all positions held at the company.
Asset Management
Maintaining a record of assets such as laptops, pagers, cell phones, etc. issued to employees. Record typically includes asset type, number, serial number and date of issuance.
- 1Tracking of all physical assets(1) Ratings
Tracking of track laptops, pagers, phones, and other company equipment.
HR Reporting
Pre-built and custom reports, and integration with external data.
- 7.2Report builder(464) Ratings
Report builder allows custom reports to be created using a GUI.
- 7.5Pre-built reports(517) Ratings
Pre-built reports is the provision of a variety of canned reports on employee retention, and other key metrics.
- 7.5Ability to combine HR data with external data(252) Ratings
Ability to bring data from external systems like CRM and combine with HR data.
Onboarding
Employee onboarding is the process of orienting new hires to the social and performance aspects of their jobs so that they are able to function in their new roles as quickly as possible.
- 8.3New hire portal(542) Ratings
New hire portal eliminates printing and mailing with a personalized portal of all required reading, corporate information, and all forms and other paperwork, online.
- 7.7Manager tracking tools(328) Ratings
Tracking tools allow hiring managers to check status on individual hires for all onboarding activities.
Performance and Goals
Goal alignment is the practice of ensuring that all employees have clearly defined goals in support of the overall corporate strategy.
- 6.5Corporate goal setting(72) Ratings
Corporate goal setting is the ability to define corporate goals, and/or vision statements in the system.
- 6.3Individual goal setting(80) Ratings
Individual goal setting is the ability to define individual goals that align to organizational and subordinate goals.
- 6.6Line-of sight-visibility(70) Ratings
Line-of-sight visibility is the provision of line-of sight visibility for each goal to see how goals support overall corporate objectives.
- 6.5Performance tracking(78) Ratings
Performance tracking allows managers to track individual progress against goals as a component of overall performance.
Performance Management
Performance management is the process of ensuring employees meet pre-determined objectives and goals through regular check-ins and appraisals.
- 7Performance plans(128) Ratings
Supervisors have ability to build individual performance plans including, goals, competencies, etc..
- 7.2Performance improvement plans(125) Ratings
Supervisors can track disciplinary actions such as performance improvement plans.
- 7.1Review status tracking(120) Ratings
Supervisors can monitor and track review status completion with dashboard showing milestones and status.
- 8Review reminders(128) Ratings
System can generate reminders to ensure review completion timeliness.
- 7.2Multiple review frequency(3) Ratings
System supports multiple review types including annual, quarterly mid-year and anniversary reviews.
Succession Planning
Succession planning is the identification and development of internal employees with the potential to fill key business leadership positions in the company.
- 8.2Candidate ranking(1) Ratings
Candidate readiness for key business positions can be ranked and assessed.
- 7Candidate search(57) Ratings
Candidate search provides search capabilities for potential candidates based on attribute or other profile data.
- 6.5Candidate development(53) Ratings
Candidate development is the ability to assign learning and development goals.
Recruiting / ATS
Recruiting or Applicant Tracking Software is software used to manage the recruitment process electronically by handling job postings, applicant status, resume management, etc.
- 6.5Job Requisition Management(71) Ratings
Job Requisition Management – Job requisition management is the ability to create jobs quickly and easily
- 5.5Company Website Posting(1) Ratings
Software allows postings to be displayed on the company website
- 5Publish to Social Media(57) Ratings
Software provides ability to publish postings to social media sites
- 6.3Job Search Site Posting(71) Ratings
Software provides ability to publish postings to top job search sites
- 9.1Duplicate Candidate Prevention(1) Ratings
Duplicate candidate prevention prevents candidates already in the system from being added
- 6.6Applicant Tracking(75) Ratings
Applicant tracking allows recruiters to assign applicants to various stages so others can see status at a glance
- 6.6Notifications and Alerts(83) Ratings
Notifications and reminders inform you of tasks to be completed
Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is TriNet?
TriNet Features
Human Resource Management Features
- Supported: Employee demographic data
- Supported: Employment history
- Supported: Job profiles and administration
- Supported: Workflow for transfers, promotions, pay raises, etc.
- Supported: Benefits information
- Supported: Organizational charting
- Supported: Organization and location management
- Supported: Compliance data (COBRA, OSHA, etc.)
Payroll Management Features
- Supported: Pay calculation
- Supported: Off-cycle/On-Demand payment
- Supported: Payroll history for each employee
- Supported: Benefit plan administration
- Supported: Direct deposit files
- Supported: Payroll tracking and auditing
- Supported: Salary revision and increment management
- Supported: Reimbursement management
Leave and Attendance Management Features
- Supported: Approval workflow
- Supported: Email notifications
- Supported: Balance details
- Supported: Annual carry-forward and encashment
Employee Self Service Features
- Supported: Employee login
- Supported: View and generate pay and benefit information
- Supported: Update personal information
- Supported: Request time off
- Supported: View job history
- Supported: View company policy documentation
- Supported: View company news and information
- Supported: Employee recognition
HR Reporting Features
- Supported: Report builder
- Supported: Pre-built reports
- Supported: Ability to combine HR data with external data
Integration with other HR capabilities Features
- Supported: Additional HR capabilities (talent management, LMS, etc.) supplied by same vendor
- Supported: Additional HR capabilities (talent management, LMS, etc.) supplied by different vendor
Performance Management Features
- Supported: Performance plans
- Supported: Performance improvement plans
- Supported: Review status tracking
- Supported: Review reminders
Succession Planning Features
- Supported: Candidate search
- Supported: Candidate development
Onboarding Features
- Supported: New hire portal
- Supported: Manager tracking tools
Performance and Goals Features
- Supported: Corporate goal setting
- Supported: Individual goal setting
- Supported: Line-of sight-visibility
- Supported: Performance tracking
Recruiting / ATS Features
- Supported: Job Requisition Management
- Supported: Publish to Social Media
- Supported: Job Search Site Posting
- Supported: Applicant Tracking
- Supported: Notifications and Alerts
TriNet Integrations
TriNet Competitors
- ADP TotalSource
- OASIS
- Insperity
- Paychex PEO
TriNet Technical Details
Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
---|---|
Operating Systems | Unspecified |
Mobile Application | Apple iOS, Android |
Frequently Asked Questions
Comparisons
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Reviews and Ratings
(1123)Attribute Ratings
- 9.2Likelihood to Renew45 ratings
- 8.4Availability10 ratings
- 7.9Performance10 ratings
- 7.4Usability591 ratings
- 7.2Support Rating677 ratings
- 9Online Training5 ratings
- 8In-Person Training5 ratings
- 3.4Implementation Rating25 ratings
- 8.5Configurability9 ratings
- 8.4Product Scalability10 ratings
- 9Ease of integration6 ratings
- 7.9Vendor pre-sale10 ratings
- 9Vendor post-sale10 ratings
- 5Professional Services1 rating
Reviews
(176-200 of 696)The TriNet Facade
- Robust, user-friendly tool
- Hidden Fees - Not Transparent (Fees in Unemployment Insurance, Worker's Comp, Medical Ins. The ADMIN Fee is not their only source of fees.
- Halted the dedicated account manager; now ALL issues are directed to a Group email called Connect 360 with no SLA for turnaround time. Customer service does not exist.
- Initial savings in Health Care costs were erased in years 2 and 3 by enormous increases that were not supposed to happen. Although not "promised", they said it never happens, yet we had double digit increases each year. Once you're part to TriNet, you're still treated as an individual company, not as "TriNet" except for things like unemployment. We had 0 Unemployment claims; yet we had to pay the significant Unemployment Insurance rates of TriNet because other entities lost employees due. So, we didn't get the benefits of lowering our health insurance (possibly) due to all the other companies, but we got the downside of their employment losses. Seems unreasonable.
Hedge fund company review
- Provides great benefits
- Excellent customer service and response time
- Great technology, that allows everything to be accessed from one place
- Customer service hours, If there was anyway to have someone available to us 24/7
- Better 401K options
Trinet PPO
- Innovative software
- Reasonable priced insurance plans
- HR support
- Current reorganization of HR support function should conclude soon I hope
- More definition and transparency with annual rate increases
CowBoy TriNet Review
- Benefit management and offering.
- Multi-state payroll and taxes.
- Integration to our NetSuite ERP/accounting system.
Better than ADP and Paychex
- Self service insurance control.
- Payroll is managed easily in one system.
- Doesn't require a full HR team to manage payroll and insurance after on-boarding.
TriNet Triumphs
- Employee onboarding.
- Pay changes.
- Responsiveness.
- Integrations with other software can be challenging.
Great platform & benefits
- Customer Service Reps
- Workforce Analytics
- Billing issues
- Reduce fees
- More notifications re: tax season for 1099s
- More notifications re: payroll compliance for employees
Great for small companies!
- Payroll support.
- Data management.
- Compliance.
- Benefits.
- Time & attendance - State laws & management.
- Data management (HRIS, Workforce Analytics, etc.).
- Integrations.
- Traditional org chart.
- API links for data (calendars, onboarding, offboarding, etc.).
Small Software Business Using Trinet
- Benefit Administration
- Payroll Administration
- HR Compliance
- Account Managers can be slow to respond
- Some UI is confusing, especially for creating reports
- Can be expensive, especially for smaller teams
Great Online Payroll / HR Service
- Healthcare plans - we get healthcare plans of equivalent to a much larger company.
- Salary processing - doing the job well.
- Employee handbooks - no need to worry what are the local state regulations with regards to employee employment, TriNet helps with that!
- Salary system is a bit complicated and can use some more flexibility.
TriNet - awesome for tech start-ups.
- Provides all of the benefits of a large company that a small company couldn't provide on their own.
- Provides a great portal for employees.
- Easy and fast tax info at the end of each year.
- As a busy executive in a small company I have found it sometimes difficult to figure out how to accomplish certain tasks. It would be great if it were easier or more intuitive.
TN takes responsibility and cares for its customers!
- Responsiveness.
- Assist with problems.
- Talk over options.
- There may be issues with other state reporting requirements.
Overall great service, with room for improvement
- Payroll service is excellent.
- TriNet helped procure great benefits solutions.
- TriNet website platform is really easy to use.
- Difficult to get timely live response and call back from the assigned TriNet representative.
Absolutely the Best
- When an employee has a question or concern TriNet is prompt to respond with an answer.
- If I ever need any paperwork or help with anything I don't hesitate to call TriNet.
- All Trinet employees are courteous and knowledgeable.
- The only thing as of right now I'd like to see is being able to access w-2's from the app.
- Human Resource Knowledge - The HR Capital Business Partner has been a PHENOMENAL resource for myself and the company. Especially with the COVID situation and how we had to handle this with the employees (communications, establishing a process to determine work status of employees, etc). I would not be able to do my job successfully without our TriNet Rep. She has been a key component in the TriNet implementation being a success.
- User Interface on TriNet Portal - The UI of the Portal is user-friendly and easy to navigate. The capabilities it has (Expense Report System, Time Clock System, Performance Reviews, Hiring Application, Trainings etc). provides a lot of opportunity for the company to utilize it and establish new programs and policies within their organization.
- Internal Communication on Portal - Being an Administrator on TriNet, I have the capability of posting announcements company-wide. It only allows text, and there is no room for customization. I send out company-wide emails and I think it would be great to transition this to the TriNet Portal, but only if we could customize these posts (images, fonts, colors etc).
My job would be a lot harder without TriNet
- The platform and tools are very user-friendly and do not require a lot of training.
- Our TriNet representatives are very accessible and responsive, although I’ve heard that’s not always the case and highly dependent on the individuals assigned to your account.
- TriNet is a little light on help with unemployment issues.
- I wish the app had more management functionality.
TriNet review
- Good benefits options.
- Great support staff.
- Nice website for employees to log in.
- Benefits pricing isn't the most competitive.
- Per-user costs add up over time.
- Reporting has come a long way but still could be improved.
TriNet provides all the safety nets that you will ever need!!
- TriNet provided the necessary reports that made applying for the PPP loan very easy. Saved us a lot of time.
- TriNet provides lots of tutorials and videos that employees and managers can view that will answer most, if not all, of their needs and concerns and questions.
- TriNet always sends out reminders and emails regarding action items and deadlines to keep you on track.
- Onboarding for payroll and for the 401(k) Plan was very organized and straightforward. They literally hold your hand through every step with explanations and examples and ramifications.
- In the beginning, it was difficult to find the payroll reports and registers. The navigation is not as intuitive as it can be.
- The TriNet platform provides so much information and so many tutorials and videos that it may be challenging at times to find the thing that you are searching for.
TriNet - A true agency partner
- Paperless system allows us to save time and money.
- The system allows employees ownership of their data.
- My TriNet team is incredibly reliable and resourceful.
- It can take more time than expected to reverse a change in the system.
- The app isn't as robust as the web portal.
TriNet offers a comprehensive and easy to use portal for all your HR and payroll needs!
- One portal gives access to everything.
- Quick followup by support.
- Easy to navigate website.
- Training etc. is easily available to employees.
- The process of putting an employee on LOA is tricky because of the coordination of pay between the company and different types of disability and other benefits. We didn't get much help in calculating this, so a calculator of sorts would be nice.
- Setting up vacation and sick leave plans was also a bit cumbersome with weird spreadsheets to fill out.
- I would like to see legally required notices, posters etc in a much more easy to find place. I still have not been able to locate all required new hire and termination notices on the site, just some of them.
Good use for Large Businesses
- HR rep that is the same for assistance
- Employee portals
- Options to employees for payment types
- Generating reports portal
- Assistance for employees
- Ease of navigating portal
- Ease of making changes
Progressive
- TriNet's Customer Service is exemplary and they address issues with urgency.
- TriNet's Human Resource Partnership is also superb. They don't consider any matter too small to assist and address immediately.
- TriNet offer alternatives when issues are addressed and are proactive in most cases.
- TriNet's Sales Department created an area of concern that we are still dealing with in reference to timing in funding. We were advised that the funding would be handled one way and it is handled differently. It is important that the sales team provide truthful and reliable information upfront with customers regarding how processes are handled, as the results can greatly/gravely affect the organization.
- We have had occasions where we were required to provide a 941 for our organization, however we have to deal with a work around as TriNet combines the 941 with other organizations.
- More customization regarding start date for Benefits will greatly enhance the payroll experience.
1) Customer Service & HR are very responsive.
2) System is user friendly.
Cons
1) Sales Team was not open, honest and truthful about the funding process.
- Customer support, I can always reach someone and they are always helpful.
- The portals are very user friendly, easy to navigate.
- Flexibility, TriNet is very flexible.
- Benefit programs are very good.
- Sometimes its hard to figure out reporting, I did just learn how to make a custom report.
- The timesheet programs were updated, but I don't think we got a new user guide.
- ADMIN cannot see ss# or tax data to assist employees.
We are very happy with the products and services.
TriNet empowers employees at Numly™, Inc.
- Comprehensive benefits package.
- Intuitive user experience on browser and mobile devices.
- Rich set of reports for management accounting and compliance reporting.
- PEO Service offering needs to be integrated well with Partners. TriNet should negotiate dedicated contacts for partners such as TransAmerica for 401(K), Employment Verification Partners, etc. Our client services contact always routes our requests to these partners and we have to wait to hear back from these partners.
- TriNet needs to improve the inner working of their TriNet Solution Center and transform the experience for customers. Time to be more empathetic to customer needs and move away from we have "Ticketed Your Request" and "you can wait now" mindset. The Solution Center processes will need to be transformed around Customers as opposed this Dept. vs. That Dept. vs. Partner separation of accountability.
- TriNet should work with customers ahead of time before publishing new pricing during open enrollment. The voice of the customer needs to be incorporated before raising prices annually during open enrollment.
TriNet is great!
- TriNet runs our bi-monthly payroll automatically with very little action needed on our part.
- TriNet manages our annual benefits enrollment from start to finish. They actively communicate all the relevant details with our employees so people make informed decisions.
- TriNet has a robust employee support system and their employees are knowledgeable and accessible. It saves me a lot of time when the employees can get their questions answered by TriNet.
- Their client success partners are very busy so not all of my issues are addressed as quickly as I would like.
- TriNet has departments for every HR issue. The departments aren't always client facing so I don't feel like they are always super helpful.