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TriNet

TriNet

Overview

What is TriNet?

TriNet provides small and medium size businesses (SMBs) with full-service HR and payroll solutions tailored by industry. TriNet also offers specialized services through client access to HR representatives for advice and notifications on impactful regulatory changes.

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Recent Reviews

TriNet Review

9 out of 10
April 10, 2024
Incentivized
TriNet is our everyday HRIS, payroll and benefits platform. It addresses our issues by keeping everything in one place, making it a …
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TriNet

7 out of 10
March 12, 2024
Payroll, benefits, and compliance in multi-state environment. The product addresses our ability to offer strong benefits to employees and …
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TriNet User

8 out of 10
March 11, 2024
Incentivized
Human Resources - primarily payroll and benefits

Particularly helpful as we have a team comprised of both in-person and remote employees …
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TriNet is a great platform!

8 out of 10
March 06, 2024
We use TriNet for payroll, benefits, and 401k administration. TriNet has been very helpful in easily administering benefits to all …
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It's Been Challenging!

1 out of 10
February 26, 2024
TriNet is our PEO/HRIS system. We use TriNet in almost every aspect of our jobs. We have struggled with TriNet in almost every one of …
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TriNet

8 out of 10
February 22, 2024
Incentivized
PEO Partnership with TriNet. Payroll, HR, Workers Comp, Time & Attendance, benefits, Training, labor law compliance, etc, we are …
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Optimistic for some improvement.

5 out of 10
February 19, 2024
We use TriNet as our PEO with a scope that includes payroll, employee benefits, time-tracking, among other things. The major business …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 47 features
  • View and generate pay and benefit information (641)
    9.1
    91%
  • Update personal information (655)
    8.3
    83%
  • Pay calculation (654)
    8.2
    82%
  • Benefit plan administration (665)
    7.9
    79%

Reviewer Pros & Cons

View all pros & cons
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Pricing

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N/A
Unavailable

What is TriNet?

TriNet provides small and medium size businesses (SMBs) with full-service HR and payroll solutions tailored by industry. TriNet also offers specialized services through client access to HR representatives for advice and notifications on impactful regulatory changes.

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Would you like us to let the vendor know that you want pricing?

32 people also want pricing

Alternatives Pricing

What is Gusto?

Gusto offers payroll, benefits and compliance capabilities. Gusto is scaled for small to mid-sized businesses, and emphasizes an easy to use interface.

What is Justworks?

Justworks offers a platform for payroll, benefits, compliance support, with HR tools. As a Professional Employer Organization (PEO), Justworks offers PEO solutions that can bundle payroll, compliance, HR, and benefits under the Justworks umbrella, and help to administer employment-related…

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Features

Human Resource Management

Organizing, tracking and providing instant access to critical employee data, job profiles, transfers, promotions, and benefits information.

7
Avg 7.8

Payroll Management

Provides for pay calculation and benefit plan administration, in addition to managing direct deposit, salary revisions and payroll tracking.

8.1
Avg 8.0

Leave and Attendance Management

Streamlines communication between HR and employees and facilitates efficient management of employee leave including requisitions, approvals, balance calculation, and annual carry-forward.

7
Avg 8.1

Employee Self Service

Employee portal allowing employees to view and update their personal information.

8.1
Avg 8.1

Asset Management

Maintaining a record of assets such as laptops, pagers, cell phones, etc. issued to employees. Record typically includes asset type, number, serial number and date of issuance.

1
Avg 7.7

HR Reporting

Pre-built and custom reports, and integration with external data.

7.4
Avg 7.6

Onboarding

Employee onboarding is the process of orienting new hires to the social and performance aspects of their jobs so that they are able to function in their new roles as quickly as possible.

8
Avg 8.0

Performance and Goals

Goal alignment is the practice of ensuring that all employees have clearly defined goals in support of the overall corporate strategy.

6.5
Avg 8.1

Performance Management

Performance management is the process of ensuring employees meet pre-determined objectives and goals through regular check-ins and appraisals.

7.3
Avg 7.9

Succession Planning

Succession planning is the identification and development of internal employees with the potential to fill key business leadership positions in the company.

7.2
Avg 7.9

Recruiting / ATS

Recruiting or Applicant Tracking Software is software used to manage the recruitment process electronically by handling job postings, applicant status, resume management, etc.

6.5
Avg 7.7
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Product Details

What is TriNet?

TriNet provides small and medium size businesses (SMBs) with full-service HR solutions tailored by industry. The vendor aims to free SMBs from HR complexities by offering access to human capital expertise, benefits, risk mitigation and compliance, payroll and real-time technology. From Main Street to Wall Street, TriNet's goal is to empower SMBs to focus on what matters most—growing their business.

TriNet Features

Human Resource Management Features

  • Supported: Employee demographic data
  • Supported: Employment history
  • Supported: Job profiles and administration
  • Supported: Workflow for transfers, promotions, pay raises, etc.
  • Supported: Benefits information
  • Supported: Organizational charting
  • Supported: Organization and location management
  • Supported: Compliance data (COBRA, OSHA, etc.)

Payroll Management Features

  • Supported: Pay calculation
  • Supported: Off-cycle/On-Demand payment
  • Supported: Payroll history for each employee
  • Supported: Benefit plan administration
  • Supported: Direct deposit files
  • Supported: Payroll tracking and auditing
  • Supported: Salary revision and increment management
  • Supported: Reimbursement management

Leave and Attendance Management Features

  • Supported: Approval workflow
  • Supported: Email notifications
  • Supported: Balance details
  • Supported: Annual carry-forward and encashment

Employee Self Service Features

  • Supported: Employee login
  • Supported: View and generate pay and benefit information
  • Supported: Update personal information
  • Supported: Request time off
  • Supported: View job history
  • Supported: View company policy documentation
  • Supported: View company news and information
  • Supported: Employee recognition

HR Reporting Features

  • Supported: Report builder
  • Supported: Pre-built reports
  • Supported: Ability to combine HR data with external data

Integration with other HR capabilities Features

  • Supported: Additional HR capabilities (talent management, LMS, etc.) supplied by same vendor
  • Supported: Additional HR capabilities (talent management, LMS, etc.) supplied by different vendor

Performance Management Features

  • Supported: Performance plans
  • Supported: Performance improvement plans
  • Supported: Review status tracking
  • Supported: Review reminders

Succession Planning Features

  • Supported: Candidate search
  • Supported: Candidate development

Onboarding Features

  • Supported: New hire portal
  • Supported: Manager tracking tools

Performance and Goals Features

  • Supported: Corporate goal setting
  • Supported: Individual goal setting
  • Supported: Line-of sight-visibility
  • Supported: Performance tracking

Recruiting / ATS Features

  • Supported: Job Requisition Management
  • Supported: Publish to Social Media
  • Supported: Job Search Site Posting
  • Supported: Applicant Tracking
  • Supported: Notifications and Alerts

TriNet Competitors

TriNet Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android

Frequently Asked Questions

TriNet provides small and medium size businesses (SMBs) with full-service HR and payroll solutions tailored by industry. TriNet also offers specialized services through client access to HR representatives for advice and notifications on impactful regulatory changes.

ADP TotalSource, OASIS, and Insperity are common alternatives for TriNet.

Reviewers rate View and generate pay and benefit information highest, with a score of 9.1.

The most common users of TriNet are from Small Businesses (1-50 employees).
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Comparisons

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Reviews and Ratings

(1123)

Attribute Ratings

Reviews

(26-50 of 696)
Companies can't remove reviews or game the system. Here's why
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We use it as our HRIS, applicant tracking system, payroll provider, benefits broker, and I'm sure some other things that I can't think of off the top of my head! Our headquarters are located in a different country and our team in the US is small, so we have a limited number of employees on each team. I'm an HR department of one, so having the support of TriNet on the administrative side of things has been great so that I can also focus on the strategic side of my job.
  • Responsive support team, chats are answered quickly and the staff on the phone are easy to work with as well.
  • Payroll is easy, I just have to make sure that time off requests are approved in time, but if they're not they are easily added to the next payroll.
  • They make sure that we stay in compliance with all local, state, and federal laws and ordinances.
  • Building reports is not intuitive, especially the filter features. Most of the time I create a report that has way too much information and I have to go through and delete what I don't need.
  • As an HR professional, it's tough not being able to do some things myself - like adjusting PTO hours if needed. Though I understand that many companies using TriNet may not have anyone in HR or people without a lot of experience, so it is ultimately to protect their clients.
If a company has a small or non-existent HR department, TriNet will be useful since they make sure your business is in compliance with federal, state, and local laws. If you don't have someone dedicated to payroll, they handle it and make it really easy. If you have a small team in general, in particular one that has employees in multiple states, it's great to be part of their benefits since you don't have to worry about only getting one expensive option and/or having to do something convoluted in order to make sure that team members in different states have health benefits that work for them. All employees in any state are offered a variety of coverage options and different price points.
October 02, 2023

All-In-One

Score 9 out of 10
Vetted Review
Verified User
Incentivized
Trinet is used by our organization to run payroll for approx. 18 employees. I frequently use the Chat for Admin questions about handling new hires, terminations, pay codes, etc. <br>However, the one key concern that employees have is understanding what benefits are available to them for their state. These information on their specific/unique coverage, premiums, and deductibles should be available and easy to access.
  • Convenience of all in one service for payroll, benefits, HR
  • Payroll entry is easy
  • I-9 verification is convenient
  • Lower Pricing
  • Communication on Benefits
Trinet is well suited for our company because it takes control of the compliance issues I would have to manage if I were not using a PEO.
It might be less appropriate if we wanted to save money and have an in house HR representative while using payroll software to process pay.
September 30, 2023

Happy we switched to TriNet

Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use TriNet for our Payroll, HR and Benefits. We are a smaller company, so being able to use TriNet's benefits selection makes it affordable and work for all the employees. TriNet makes the payroll process seamless!! I had an employee tell me the other day "switching to TriNet was the best thing we could have done". So not only do the managers appreciate TriNet and the solutions they offer, but so do the employees.
  • Payroll - Seamless
  • PTO Tracking - Accurate
  • Benefits - Large Selection
  • None at this time
We had an employee that was having a baby, TriNet walked me though the steps needed for Him to take Leave.
September 23, 2023

Cadillac service provider

Score 10 out of 10
Vetted Review
Verified User
We use TriNet for payroll, for benefits, and employment verification.
  • Payroll for multiple states
  • EE onboarding to platform is easy
  • Chat times out too quickly. I'm still typing my Question and I have the orange banner up telling 10 sec left.
  • Better turnaround time on questions. If an item is escalated, forget it. It takes days to weeks to get an answer. (If Chat people know, then all is good)
  • Integrate with our 401K provider, Fidelity, so that process is automated.
Small company who can afford to spend on this service (you're not cheap!). To have payroll and benefits on 1 platform is beneficial to the employee. Really nice when you're dealing with multiple states with different rules and tax rates. I thought there would be more client services when an EE has a question on benefits. Often they're just told to call BCBS, who wants to be on hold with them?
August 17, 2023

TriNet for the Win!

Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use TriNet for processing payroll and providing benefits to our employees. We also use it for HR functionality. As a very small company with less than 10 employees, TriNet allows us to have the bargaining power of a much larger company and enables us to provide very competitive benefits to our employees. It also allows us to maintain a small team since TriNet can assist in areas where we do not currently have a dedicated team lead - such as for HR.
  • Benefits Administration
  • Assistance with reduction in force and all appropriate state and federal paperwork
  • Ease of processing payroll
  • It is sometimes difficult to find the appropriate report I'd like to run in Workforce Analytics
  • Afterhours support on chat would be very beneficial
TriNet has been a gamechanger for our company. We use TriNet for payroll, benefits, and HR support and it has made things significantly easier for our internal team. Processing payroll is very straight forward and reminders are posted in the platform so there is never a risk of missing the submission. TriNet also engages directly with employees when it is benefits open enrollment time -- our employees then select and register for benefits on their own. The only area I wish we had better support is with after-hours chat support. Some of our team members work outside of the US occasionally, so time zones can be complicated with getting live support.
Score 10 out of 10
Vetted Review
Verified User
We utilize many of the solutions and tools TriNet has to offer. The primary use is to manage payroll, benefits, employee relations and compliance. We leverage forms, policies, library for advice and guidance. We have a great business partners supporting us in payroll and HR needs. The support teams are outstanding as well.
  • All things Payroll related are outstanding!
  • Benefit Tools and Annual Enrollment Process
  • Customer Relationship Manager Partnership
  • Performance Management
  • Talent and Organization Assessment
  • Compliance documentation for onboarding and off-boarding employees
  • HR Support Employee Relations
  • Workflow Management, it's very difficult to correct or pull back something once processed
  • Org Chart Reporting
  • Outstanding Client Relationship Management creates a great partnership which is key to successful relationship
  • Top notch payroll tools, management and support
  • Intuitive and user friendly applications
  • Strategic resources available
Krystyna Hales | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We are a small remote organization and had been managing all HR, payroll, etc. in house and we outgrew ourselves. TriNet has made managing hiring, exits, payroll, and insurance very smooth as has brought piece of mind that we're with complying with all employment laws across the several states we employ people in.
  • Onboarding/exit management
  • Ensuring compliance with all employment laws
  • Support availability and assistance
  • When we first onboarded we weren't getting responses to our emails which was concerning after we had just signed the contract. Turns out all of our emails were getting blocked/held so that was frustrating. Since then we have had a great experience.
  • To process payroll, you have to create the record in their time keeping portal and then upload it to the payroll system. It would be great to be able to skip that step with the different systems syncing together.
  • We've abandoned the employee review platform as it's never been a smooth experience. We've had issues with: scheduled reviews for a group that launches early or late, not being able to end the group reviews because 1 person has left the company, the platform not being intuition enough to find what we're looking for.
As a smaller organization TriNet has been a great move. It has saved us a LOT of time managing personnel, timesheets, vacation/sick time off; provides historical records and tracking; ensures we're in compliance with all employment laws, for each state we employee people. They provide great support and do their best to assist as quickly as possible.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We use TriNet to host our payroll, administer all our benefits, and as an HR Consulting tool to navigate new cases within our team.

TriNet helps streamline our processes for onboarding and new employees.

Their workforce analytics tools help us often when we need to pull reports and is very intuitive
  • Their HR consulting is a great resource for our growing company
  • Their customer service is quick and always professional
  • Their onboarding process for new hires and their mobile app makes it easy to navigate
  • Simple reporting. Pulling reports takes a lot to work- the content is great but often have to call to pull a report
  • They need to expand further than the US and Canada
TriNet is great for mid sized companies such as ours. As we continue to grow, it’ll be harder to scale with TriNet.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use TriNet for HR, benefits, reports and payroll. I have called them numerous times about HR concerns, termination, platform support, help with benefits, where to find different reports for data analytics etc. Every time I call the general support line any tech I speak to is so helpful, polite, patient and professional. They know where the items are and walk me through on where to find them or step by step instructions on how to terminate or promote or increase pay. I cannot say enough good things about how easy it is to work with them!
  • Step by step instructions how to do anything in the system.
  • Send follow up emails with additional support information.
  • Set up specific reports needed for our company.
  • The benefits area for choices was hard to navigate and find the information I needed and it took me several calls to understand it all.
I recently had to find out the process of how to terminate myself and explain it to the person who would be taking over my job responsibilities. TriNet walked me through the process using another employee on the system and answered questions all along the way. They made the process intuitive on the system but also easy to understand as they coached me. When I went to explain it to the new employee it was easy for me to explain.
Trevor Davis | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User
We use TriNEt in their new platform. Not being a full PEO but rather using their system to manage other vendors and using them for HR , compliance and payroll. We were sold as them being a full PEO but the switched and told us this system was better.
  • Nothing! Seriously, in my experience, there are issues with everything we have..Except for maybe HR help.
  • We've had very limited admin access. In my experience, its takes weeks to solve simple issues. I feel there is no direct problem solving and in my experience, its Always answered by I will get someone to do this. Then the ball is just dropped.
  • In my experience, there is literally nothing that works well . The software looks great, however, you will not even be able to change or update employee info accurately. We loved the sales people and the initial presentation but my experience has been that they cant even onboard well. I believe they have a system that passes people along with information missing in big ways and no one doing their job thoroughly.
  • In my experience, it takes forever to fix issues. I believe they did not onboard our employee's time off correctly. We have weekly meetings addressing this. Had multiple forensic people in our company involved to ensure accuracy and almost a year later I feel they cant input the correct information. Nor do I believe they know how to compute time off correctly or accruals. Still not resolved. We had to do all the math and work for them.
  • Ive never written a bad review and I try to work through issues however I feel this company is a mess. In my experience, this company literally does nothing correct. In my experience, they literally just mailed checks to employees who were off boarded even though that illegal in Ca. Even though we select Direct deposit on the offboarding. I feel nothing is to be trusted in their system.
  • My opinion is I would run far away from this company!! I have no idea how there are any positive reviews as, in my experience, there is not one area they do well for us outside of having a good HR rep.
  • I believe they have created legal liabilities for our company with their inability to function even at the most basic level. We are moving on from them and consulting on how to asses the damage I believe they have caused.
I described multiple issues in the needs improvement sections. In my experience, they are a mess. Id leave a zero if it allowed me to.
July 11, 2023

How TriNet helps

Maria LaDuca | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
They are the company who is our workers comp carrier so they are our payroll company and handle all our payroll and employee information.
  • We do not have to do workers comp audits
  • They pay the payroll taxes
  • Letting us get the w2 at the end of the year so we can give them to the employees instead of waiting until January 31 to put them in the mail our employees do not like to wait that long. It is a stupid issue with this company
  • Like today I could not sign on something is wrong and i need to access the site and i can not and there is no one there to help this sucks I have to wait for some to come in at 9:00 am to help me. Just wrong
  • quit with the diversity bull shit
  • i have an awful time entering a new employee into the system sometimes it takes weeks
  • the connect360 is worthless we should have 1 person who knows about trient and us not 50 million people who know nothing
They do my new employee input only it takes at least 5 days before the new employee is entered into the system but lately it was 2 days which is still too long. Our employees do not want others to know the information and wishes i could do the whole employee thing without going through this people.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Our firm utilizes TriNet for HR and payroll. As a small business, TriNet helps us to focus on our clients and employees by ensuring we are operating within current employee and tax regulations.
  • Real-time employee laws, benefits, etc.
  • Simplifies payroll and taxes.
  • Customer relationship.
  • Provides useful and timely resources.
  • Reports and analytics were not user-friendly. However, we're aware of the changes made recently.
TriNet was instrumental in educating our firm at the start, during, and post Covid. We appreciate the effort put forth to keep us well-informed on all matters that affect us as a small business every day.
March 30, 2023

TriNet Review

Score 6 out of 10
Vetted Review
Verified User
Incentivized
we primarily use TriNet for payroll, benefits and retirement (401k). it is also our ATS and HIRS. Its great to have a 1 stop shop for everything. The platform isn't as in-depth as we would sometimes like but we work around that. As an example we have to have custom reports built for us rather than us having the ability to log in and create them ourselves.

Overall the support is great but there are some areas we don't use because we have the service in-house
  • state final pay compliance - we have employees in every state and it is nice to be able to rely on the fact that we are always compliant when people leave
  • Leave administration - I love not having to manage employees leaves
  • VOE - I love that we could give away VOE's. Simply scan and send to TriNet
  • a better ATS - the current functionality is very limited. For an organization our size we more "power". I like to be able to run custom reports from the ATS as an example
  • Reporting - there's a stack of standard reports but we need and want custom
  • stop changing the layout. We don't care about the layout its the content that matters. get rid of the turtles or hippos or whatever they are
  • Manager access. Let us give managers access to their employees info without having access to EVERYONE
  • Be honest. If you cant do something, you cant do it. Let us know so we can make other plans and move on
  • "I'll put a ticket in" = this is where your dreams go to fade away. See above
Its tough to say. Would I recommend it to a company of our size, no. Would I recommend it to a small business, maybe 10 - 50 employees, yes.

Theres no workflow. We can have managers initiate a change it has to be done by us... manually... *yawn*
March 29, 2023

TriNet is the best!

Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use TriNet for many of our clients to help with payroll and HR. TriNet is the absolute best when it comes to helping us solve complex and complicated payroll issues. They answer all of our questions quickly.
  • Complex/Complicated/Multi-state payrolls
  • HR Benefits and making sure the best benefits are available
  • Top notch customer service
  • TriNet can improve their handling of complex payroll issues. Multi-state employees especially.
Great in customizing payroll set up
Scott Piotti | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
TriNet is used as our PEO for Payroll and Human Resources administration.
  • Top notice customer service!
  • Efficient with solving open issues!
  • Constant professionalism and courteousness!
  • Report writer and canned reports.
As previously mentioned, TriNet has proved to be top notch when it comes to customer service, platform, and overall experience. TriNet doesn't treat their clients like just another client but rather a partner. There is always a team of highly qualified individuals at the ready to assist us in whatever challengers, obstacles or endeavors we encounter. I, without hesitation, recommend TriNet!
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We use the Payroll PEO services for two separate entities. TriNet's PEO platform allowed our companies to save approximately 36% on health insurance costs, which we are then able to reinvest into our employees. We will also be rolling our 401K to TriNet in 2024.<br>TriNet serves as our direct HR department
  • Timely customer service
  • Employee compliance support
  • Great saving on health insurance costs
  • Increase the flexibility of analytic reports
  • Provide better pet insurance options
  • Provide gym membership discounts
TriNet's overall PEO status helps the small and mid-size companies to provide blue ribbon HR services for payroll, health insurance and retirement savings
Score 10 out of 10
Vetted Review
Verified User
Incentivized
TriNet is a one-stop HR partner and wonderful for companies that do not want to stand up an in-house HR generalist function. TriNet takes care of all of the "less fun" aspects of HR, like state registrations and taxes, managing payroll, handling time off, and benefits. I have saved so much time and effort by having TriNet manage all of the innards of HR compliance, and it's even better that they are very responsive. For us TriNet manages: compliance, new hire onboarding, benefits (insurance and 401K), performance management, expense, and time management. The only detriment is that they have purchased quite a few of their additional services (such as performance and expense) and have tacked it onto their platform, so it is managed by a separate "cloud services" team which can have a much longer lag time to resolve issues.
  • HR Compliance
  • Payroll Management
  • Response times
  • Response time for cloud services products
  • Additional help with tricky states compliance (i.e. - Washington)
TriNet is great for companies that do not want to build out a robust internal HR compliance and generalist function. If you already have someone managing state registrations, unemployment, and so on, then TriNet is not the best fit.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We are a new start-up company back to 2018. TriNet is very helpful to set up payroll, payroll tax filing and deal with some HR matters via their platform. As a result, we don't need to hire full-time employees to take care of payroll and HR. It's cost efficient. Also, TriNet's platform is user-friendly with high standard of cybersecurity. In addition, TriNet is very responsive when we encountered new issues, such as maternity leave policy and process. We stronly recommend TriNet if you are considering of outsourcing payroll and HR to a third-party service provider.
  • Payroll
  • payroll analysis report
  • benefit package
  • to share more market reports related to payroll
When the employee left the company, Trinet can help deal with all employee termination matters with such employee, which saved the employer a great deal of time.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Trinet has the capability to manage large, diverse organizations and, as a result, is robust and comprehensive in its offerings. Having said that we use it as a small-sized company and use a relatively small amount of its offerings. Despite this, they have continued to be competitive with other brokers and programs and have always done what they needed to see that our needs are met.
  • Quick processing.
  • Simplicity of platform.
  • Listening to needs of the user.
  • Timeclock is not directly integrated...yet.
  • Sometimes they stick to policy too rigidly.
  • You have to maintain your awareness of increases in rates.
Trinet is good for large or small companies in that it offers an array of services for both. There are many items a small company may not use, but the things you want and NEED in any sized company it does exceptionally well.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We use TriNet as our professional employer organization. We use this product for our HR Management. I can quickly and easily add new employee into the system, make changes and updates, research labor and employment laws and get training.
  • The TriNet representatives are very responsive to my HR questions.
  • I can always get quick answers regarding benefit questions.
  • I can quickly and easily access benefit information when an employee has a question.
  • Reduce the cost of compensation bench marking.
When I call the employee solutions line, I am always able to reach a representative who can quickly answer my HR related questions.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
TriNet platform is used almost on an everyday basis by our company to submit PTO requests, expenses submission, track PTO balances, submit payroll and extract reports. The portal is very user-friendly.
  • Payroll Submission
  • Submit expenses for reimbursement
  • PTO Requests via the portal
  • Expense Tool can be a little bit more user-friendly with navigation made easier
  • TriNet App can be simplified for everyone to be able to access on their phones
The staff at TriNet are super friendly and helpful. They help us with resolving any issues or concerns immediately. I have never had such fabulous experience with any other PEO providers I have worked with before. I highly recommend TriNet to everyone that is looking to switch their PEO provider.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
TriNet is our PEO for our US Based Employees. It handles all of our Payroll and HR admin items
  • Support is readily available
  • Platform is feature rich
  • Support employees across all states
  • Platform is at times less intuitive than other modern HR systems
  • Paperwork required for adding a new state or any organizational change (e.g. acquisition) is needlessly complicated and out of 2000 (PDF forms galore)
Less institutive than other modern HR platforms but it works for a company our size. Once you are large enough the fees will become a real issue.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We utilize most of what TriNet has to offer as a PEO: onboarding including I9 management, employee records and changes, payroll, benefits, expenses, multi-state compliance, reports, forms and policies, and terminations. We also utilize 1 of their new offerings through the Enrich reimbursement programs.
For a small non-profit, TriNet really is a great asset in providing not only the platform, but thought partnership around HR, compliance, and people management all around.
  • Customer Service
  • Customization
  • Benefits offerings
  • Antiquated interface
  • Does not support org/company culture
  • Some departments are intentionally impossible to reach
TriNet is a powerhouse for the things it does do: manage employee data and processes. Interactions are very transactional and give the sense of being "by the book"-- they really try to mitigate human error, especially around issues of compliance. When issues arise, customer support is typically easy to reach by chat or phone with low wait times. Rarely, we'll come across an issue that needs to be escalated and those departments are impossible to reach for updates (such as the Leave of Absence processing department. They literally don't have a phone number and only communicate via email and tickets). Payroll is definitely more simplified and easier to manage than other systems I've been in.

What feels missing is a more modern/clean user experience, tech forward integrations, and org culture supporting features that other HRIS and PEO's have. This has lead us to employing a second HRIS for our staff to utilize internally that has a more modern look and feel, more comprehensive hiring portal, org culture supporting elements like celebrations, and capabilities to store and send documents for signature.
Ken Scrase | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
TriNet is our HR Management that helps us manage employees, payroll, state laws, etc.
  • Payroll is simple and fast to submit.
  • Trinet helps us manage in state and out of state employees
  • Trinet keeps us updated on income tax and employment laws for the states we do business in
  • Employees say changing personal updates (divorce, death of a spouse, etc.) can be challenging
Payroll is the biggest plus for me. Its fast and simple. I always get reminders on due dates and holidays.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
PEO plus benefits program, payroll, shared HR responsibilities
  • Benefits portal for employees
  • Payroll module and calendar
  • 401k loan management
  • System can be challenging to navigate for employees with multiple nav options on left and upper areas or subjects are not easily related to what is in their mind; multiple handbooks and similar
  • Customer service has improved in the last year but there is still room for improvement. Some tickets/cases simply take way too long with little communication while open. Best improvement is putting more power in the hands of the front line.
  • Managing unusual circumstances with payroll
TriNet is great for a small organization with a remote workforce. A predominate feature is the depth and breadth of health/dental/vision/life and similar benefits the employees can select from that allows them to pick carriers that are top in their own state. Having PEO partner is helpful in more strenuous human resources issues and its nice to share responsibility for items like COBRA or writing a handbook or similar within a small org and utilize this for outsourcing.
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