Overview
What is TriNet?
TriNet provides small and medium size businesses (SMBs) with full-service HR and payroll solutions tailored by industry. TriNet also offers specialized services through client access to HR representatives for advice and notifications on impactful regulatory changes.
TriNet User
Particularly helpful as we have a team comprised of both in-person and remote employees …
TriNet for payroll and employee management
TriNet is a great platform!
Platform is good, I think Support could use improvement
Great Support for Small Nonprofit Organization
It's Been Challenging!
TriNet - A Great Solution for Small to Medium Sized Companies.
TriNet
Optimistic for some improvement.
Once you join Trinet you will be pleased
TriNet Fits the (not too large) bill - with superb Customer Support, to boot
TriNet.
TriNet - Overall a good product, although lacking in some areas.
Thumbs up!
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Popular Features
- View and generate pay and benefit information (638)9.191%
- Update personal information (652)8.484%
- Pay calculation (651)8.282%
- Benefit plan administration (662)7.979%
Reviewer Pros & Cons
Pricing
What is TriNet?
TriNet provides small and medium size businesses (SMBs) with full-service HR and payroll solutions tailored by industry. TriNet also offers specialized services through client access to HR representatives for advice and notifications on impactful regulatory changes.
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Would you like us to let the vendor know that you want pricing?
32 people also want pricing
Alternatives Pricing
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What is Justworks?
Justworks offers a platform for payroll, benefits, compliance support, with HR tools. As a Professional Employer Organization (PEO), Justworks offers PEO solutions that can bundle payroll, compliance, HR, and benefits under the Justworks umbrella, and help to administer employment-related…
Features
Human Resource Management
Organizing, tracking and providing instant access to critical employee data, job profiles, transfers, promotions, and benefits information.
- 7.1Employee demographic data(420) Ratings
Administrators have the ability to enter detailed demographic data for each employee.
- 7Employment history(460) Ratings
Employment history is the ability to track previous positions held.
- 6.7Job profiles and administration(429) Ratings
Job profiles and descriptions can be created and edited.
- 7.2Workflow for transfers, promotions, pay raises, etc.(517) Ratings
Employee move workflow provides the ability to move employees to different positions and apply pay raises.
- 6.5Organizational charting(353) Ratings
Organizational charting is the ability to create hierarchical charts.
- 6.9Organization and location management(370) Ratings
Organization and location management allows employees to be managed across multiple geographical locations.
- 7.7Compliance data (COBRA, OSHA, etc.)(480) Ratings
Compliance capabilities ensure full compliance with federal workplace regulations by capturing required data in central database.
Payroll Management
Provides for pay calculation and benefit plan administration, in addition to managing direct deposit, salary revisions and payroll tracking.
- 8.2Pay calculation(651) Ratings
Pay calculation provides for computation of employee pay with state and federal deductions.
- 8Support for external payroll vendors(5) Ratings
Support for external payroll vendors is the ability to integrate with 3rd-party payroll services.
- 8.1Off-cycle/On-Demand payment(176) Ratings
Provide employees access to wages accrued during the pay period before the end of the pay cycle.
- 7.9Benefit plan administration(662) Ratings
Benefit plan administration is administration of health insurance plans and 401k plans, and other benefits.
- 8.8Direct deposit files(614) Ratings
Direct deposit is the ability to electronically transfer pay to an employee’s personal bank account.
- 8Salary revision and increment management(537) Ratings
Salary revision is the ability to modify individual employee pay.
- 7.5Reimbursement management(329) Ratings
Reimbursement management provides cash reimbursement for employee expenses related to business travel or other.
Leave and Attendance Management
Streamlines communication between HR and employees and facilitates efficient management of employee leave including requisitions, approvals, balance calculation, and annual carry-forward.
- 6.9Approval workflow(343) Ratings
Approval workflow is the process for approving employee paid time-off requests.
- 7.2Balance details(405) Ratings
Balance details is automatic updating of paid time-off balance to reflect time taken.
- 7Annual carry-forward and encashment(326) Ratings
Annual carry-forward and encashment enables unused paid time-off days to be carried forward to new year, or paid in cash.
Employee Self Service
Employee portal allowing employees to view and update their personal information.
- 9.1View and generate pay and benefit information(638) Ratings
Employees can view pay and benefit data and print pay stubs.
- 8.4Update personal information(652) Ratings
Employees can update personal profile with change of address, dependents, or other personal data.
- 8.5View company policy documentation(549) Ratings
Employees can review company handbook, and corporate policy documents.
- 5.9Employee recognition(185) Ratings
thank a team member
- 8.6View job history(478) Ratings
Employees can view all positions held at the company.
Asset Management
Maintaining a record of assets such as laptops, pagers, cell phones, etc. issued to employees. Record typically includes asset type, number, serial number and date of issuance.
- 1Tracking of all physical assets(1) Ratings
Tracking of track laptops, pagers, phones, and other company equipment.
HR Reporting
Pre-built and custom reports, and integration with external data.
- 7.2Report builder(462) Ratings
Report builder allows custom reports to be created using a GUI.
- 7.5Pre-built reports(515) Ratings
Pre-built reports is the provision of a variety of canned reports on employee retention, and other key metrics.
- 7.5Ability to combine HR data with external data(251) Ratings
Ability to bring data from external systems like CRM and combine with HR data.
Onboarding
Employee onboarding is the process of orienting new hires to the social and performance aspects of their jobs so that they are able to function in their new roles as quickly as possible.
- 8.3New hire portal(539) Ratings
New hire portal eliminates printing and mailing with a personalized portal of all required reading, corporate information, and all forms and other paperwork, online.
- 7.7Manager tracking tools(325) Ratings
Tracking tools allow hiring managers to check status on individual hires for all onboarding activities.
Performance and Goals
Goal alignment is the practice of ensuring that all employees have clearly defined goals in support of the overall corporate strategy.
- 6.5Corporate goal setting(72) Ratings
Corporate goal setting is the ability to define corporate goals, and/or vision statements in the system.
- 6.3Individual goal setting(80) Ratings
Individual goal setting is the ability to define individual goals that align to organizational and subordinate goals.
- 6.6Line-of sight-visibility(70) Ratings
Line-of-sight visibility is the provision of line-of sight visibility for each goal to see how goals support overall corporate objectives.
- 6.5Performance tracking(78) Ratings
Performance tracking allows managers to track individual progress against goals as a component of overall performance.
Performance Management
Performance management is the process of ensuring employees meet pre-determined objectives and goals through regular check-ins and appraisals.
- 7Performance plans(127) Ratings
Supervisors have ability to build individual performance plans including, goals, competencies, etc..
- 7.2Performance improvement plans(124) Ratings
Supervisors can track disciplinary actions such as performance improvement plans.
- 7.1Review status tracking(119) Ratings
Supervisors can monitor and track review status completion with dashboard showing milestones and status.
- 8Review reminders(126) Ratings
System can generate reminders to ensure review completion timeliness.
- 7.2Multiple review frequency(3) Ratings
System supports multiple review types including annual, quarterly mid-year and anniversary reviews.
Succession Planning
Succession planning is the identification and development of internal employees with the potential to fill key business leadership positions in the company.
- 8.2Candidate ranking(1) Ratings
Candidate readiness for key business positions can be ranked and assessed.
- 6.9Candidate search(57) Ratings
Candidate search provides search capabilities for potential candidates based on attribute or other profile data.
- 6.4Candidate development(53) Ratings
Candidate development is the ability to assign learning and development goals.
Recruiting / ATS
Recruiting or Applicant Tracking Software is software used to manage the recruitment process electronically by handling job postings, applicant status, resume management, etc.
- 6.5Job Requisition Management(70) Ratings
Job Requisition Management – Job requisition management is the ability to create jobs quickly and easily
- 5.5Company Website Posting(1) Ratings
Software allows postings to be displayed on the company website
- 5Publish to Social Media(56) Ratings
Software provides ability to publish postings to social media sites
- 6.4Job Search Site Posting(70) Ratings
Software provides ability to publish postings to top job search sites
- 9.1Duplicate Candidate Prevention(1) Ratings
Duplicate candidate prevention prevents candidates already in the system from being added
- 6.6Applicant Tracking(74) Ratings
Applicant tracking allows recruiters to assign applicants to various stages so others can see status at a glance
- 6.7Notifications and Alerts(82) Ratings
Notifications and reminders inform you of tasks to be completed
Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is TriNet?
TriNet Features
Human Resource Management Features
- Supported: Employee demographic data
- Supported: Employment history
- Supported: Job profiles and administration
- Supported: Workflow for transfers, promotions, pay raises, etc.
- Supported: Benefits information
- Supported: Organizational charting
- Supported: Organization and location management
- Supported: Compliance data (COBRA, OSHA, etc.)
Payroll Management Features
- Supported: Pay calculation
- Supported: Off-cycle/On-Demand payment
- Supported: Payroll history for each employee
- Supported: Benefit plan administration
- Supported: Direct deposit files
- Supported: Payroll tracking and auditing
- Supported: Salary revision and increment management
- Supported: Reimbursement management
Leave and Attendance Management Features
- Supported: Approval workflow
- Supported: Email notifications
- Supported: Balance details
- Supported: Annual carry-forward and encashment
Employee Self Service Features
- Supported: Employee login
- Supported: View and generate pay and benefit information
- Supported: Update personal information
- Supported: Request time off
- Supported: View job history
- Supported: View company policy documentation
- Supported: View company news and information
- Supported: Employee recognition
HR Reporting Features
- Supported: Report builder
- Supported: Pre-built reports
- Supported: Ability to combine HR data with external data
Integration with other HR capabilities Features
- Supported: Additional HR capabilities (talent management, LMS, etc.) supplied by same vendor
- Supported: Additional HR capabilities (talent management, LMS, etc.) supplied by different vendor
Performance Management Features
- Supported: Performance plans
- Supported: Performance improvement plans
- Supported: Review status tracking
- Supported: Review reminders
Succession Planning Features
- Supported: Candidate search
- Supported: Candidate development
Onboarding Features
- Supported: New hire portal
- Supported: Manager tracking tools
Performance and Goals Features
- Supported: Corporate goal setting
- Supported: Individual goal setting
- Supported: Line-of sight-visibility
- Supported: Performance tracking
Recruiting / ATS Features
- Supported: Job Requisition Management
- Supported: Publish to Social Media
- Supported: Job Search Site Posting
- Supported: Applicant Tracking
- Supported: Notifications and Alerts
TriNet Integrations
TriNet Competitors
- ADP TotalSource
- OASIS
- Insperity
- Paychex PEO
TriNet Technical Details
Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
---|---|
Operating Systems | Unspecified |
Mobile Application | Apple iOS, Android |
Frequently Asked Questions
Comparisons
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Reviews and Ratings
(1120)Attribute Ratings
- 9.1Likelihood to Renew44 ratings
- 8.4Availability10 ratings
- 7.9Performance10 ratings
- 7.4Usability588 ratings
- 7.1Support Rating674 ratings
- 8.9Online Training5 ratings
- 8In-Person Training5 ratings
- 3.7Implementation Rating25 ratings
- 8.4Configurability9 ratings
- 8.4Product Scalability10 ratings
- 9Ease of integration6 ratings
- 7.9Vendor pre-sale10 ratings
- 9Vendor post-sale10 ratings
- 5Professional Services1 rating
Reviews
(276-300 of 693)Finance use
- Benefits - it has a wide variety of benefits plan, specially for us, as we have office in various cities in US.
- Payroll- TriNet's easy to reach number is accessible for all employees as well as managers.
- Representatives assigned to my particular company account are always helpful and reachable.
- New reporting features, workforce analytics, are still in the learning curve.
- Sometimes TriNet has screwed up with vacation, etc hours.
Great Company to Work With
- Customer Service
- Rapid response time
- Website information is well done
- Yearly sign-ups and renewals could be a bit more user-friendly.
- For a very small business such as ours, the administrative costs are high.
TriNet: TeamHR
- The mobile app: this is a strength because it gives employees the connectivity they are used to getting with other applications.
- PTO tracking: this is a strength in that is provides visibility to employees so they can better manage and plan their time out of the office for vacations, etc.
- Human Capital Partner support: this is a strength because it gives the user a sense of comfort knowing that as issues arise, there is a partner there available to work through the problems whether they are system issues or business issues.
- Reporting: standard payroll reports are not intuitive. However, I have not spent much time with the new Workforce Analytics Reporting tool.
A global company user's feedback
It provides payroll support and benefits services for us.
- Easy to track the payroll processing.
- Easy to manage employees status.
- Self service is easy for the employees to check their paystubs and other info in the system whenever they want.
- Customer service representatives sometimes hard to provide help and service in time and sometimes they are not that professional to solve the problem.
- Some request may be missed in the specific time.
- If the HR reports could be customized into monthly or other requirement based on the company needs would be better. It can only be exported in payroll period or YTD, etc.
And System will always notify you to run payroll or other scheduled plans, and also will remind you that your employees' work authorization status.
A reveiw of TriNet
- HR Needs: Received automatic signage requirements, they handle all insurance needs and offer more choice for our employees.
- Payroll Needs: TriNet takes care of the all the taxes, payments, etc.
- All under one program: All of the programs offered by big companies are offered through TriNet. This is a selling feature I use to recruit employees
- Noe: Although I do not necessarily listen to the webinars, etc. I am happy that I have the opportunity to make this decision to listen or not. I do get lots of emails, but that is OK.
HR Review
- Easy access to benefit information.
- Easy to onboard new employees.
- Easy to find FAQ information.
- Easy to contact TriNet staff for additional information.
- TriNet offers so many medical plans it's hard to find specific information.
- Has TriNet considered managing their own 401k plan?
TriNet will save time, and is particularly good for organizations without an HR Dept.
- The response of my rep is very quick. Even if she doesn't have the answer, she will respond to let you know she's working on getting it.
- It's hard to say where improvement is needed. When my rep has to reach out to other departments for answers, the wait can be too long. However, I don't know what those other depts are.
TriNet has been a good experience for a small startup
- Integrated platform for all services - health benefits, expense reimbursements, retirement accounts.
- The phone app is a great tool and is easier for employees to use than the web version.
- A dedicated HR point person for the organization.
- The web version of the TriNet portal can be difficult to navigate.
- More self-service functionality to on-board employees.
- Continue improvements to the reporting tool.
The employees have taken to using the TriNet portal to find answers to benefits questions or using the dedicated support center. Questions are answered quickly by the support center via phone or chat.
TriNet also made it easy for us to hire employees in other states in the US which can be a time consuming task to administrate.
As a company grows in size to beyond 150-200 employees doing a cost analysis of TriNet vs building out the in-house team would have merit.
Great bang-for-the-buck for a small company looking to compete with much bigger fish
- TriNet is very proactive with regard to notification of important deadlines and changes. We are never blindsided by last-minute updates or changes.
- The payroll is processed in a timely manner, faster than we could do it manually/locally and is direct-deposited to our employees every pay period without fail.
- The insurance, 401K, and other benefits are comprehensive and offer a very broad array of features that no small employer could hope to match on their own. It gives our employees all the perks of working for a Fortune-500 company at an affordable price. It has been great for employee retention and satisfaction.
- I can't really think of anything that needs drastic improvement. The annual benefits open-enrollment/plan change process can be a bit intimidating the first time you go through it but it's not too bad once you understand how many options are being managed. Benefit management is complicated ; I think TriNet does a good job with helping us manage it.
Excellent full service Payroll and HR Management provider.
- HR Management & Employee Relations. There is a dedicated HR Manager who supports our employees individually.
- HR Advice. We have had excellent guidance when dealing with two unfortunate grievances.
- HR Advice. Support and facilitation dismissal. The person was not suited for the role and such care was shown to explain how we could assist during the transition.
- Helped us with policies.
- Helped us to understand the insurance offerings such as EPLI.
- The platform can be slightly unintuitive to use.
- We wished we could record work from home days.
No More Headaces!
We use TriNet for payroll services and our Human Resources including Health benefits, 401K
It helps us stay compliant with all HR regulations and a consistent resource for us and our employees.
In addition it is very helpful providing all required training services with reminders to keep us compliant with government regulations.
- Always available for questions and respond in very timely manner.
- walked us through all steps of clarifying any issues with payroll, for example how to administrate an employees leave without pay.
- Staff are very well trained and if they can not resolve an issue they refer the concern to a more qualified manager.
- When enrolling a new employee: TriNet requires us to input all their personal in the system in advance of their start date.
- We found we typically do not have this data from the new hire in advance of their arriving at our firm making it difficult to administer in time for payroll.
Helpful for startups; Ready to learn more
- Timely in customer service–my assigned Trinet rep is great at reminding me to enter in payroll.
- In the beginning the team helping me navigate through the setup process was amazing. As a new business owner this was huge for me. They patiently answered all my questions and walked through all my screw up.
- The new website is very easy to navigate. I appreciate its user-friendliness.
- The service fee is hard for us, even though we understand the value Trinet brings. It's still hard to pay that fee per employee. We've wanted to bring people on as employees and offer benefits but it adds up quickly. I wish there was a lower rung fee or flat fee that's not per person for a set time. Just something a little more manageable for us small startups.
- I didn't and still don't really know much about the marketplace thing Trinet offers. I wish I knew more about this or had reminders via email so I can take advantage of the lower offers for things like car rentals or whatever. I also wish this was a place to connect me with other business owners/startups to walk through some of these questions.
- I'm really not reminded or told much about the other services besides payroll and insurance Trinet offers. Wish I knew more.
Trinet Trys Hard!
- My company has had several human resource questions come up regarding the correct procedures that need to be used when an employee discipline situation arises. Trinet was very knowledgeable and guided us through.
- My Trinet rep is extremely bright and always available to help me solve a problem.
- Trinet's response time is fantastic!
- Trinet just moved over to Workforce Analytics but I actually preferred the former program, I found it more user friendly.
- I find that the Report features on the Work force Analytics are not as well organized as the former program.
Keeps it simple
- It handles payroll processing and makes it very easy.
- Reporting for payroll.
- PTO tracking, and HR requirements are current.
- Health benefits and support.
- Personal onboarding provided would be nice.
Happy with TriNet and the value they provide.
- Payroll
- Benefits admin
- 401k management
- Unemployment mediation
- Federal reporting and compliance
- Blanket communications can be confusing. During open enrollment, even if an employee has completed their enrollment process, they continue to receive email reminders to enroll, causing them to worry maybe they didn't complete something.
- Dedicated account reps can sometimes be very busy and are not able to respond to emails as you'd expect. This is likely not due to their neglect, but rather to large client load.
Two years with TriNet
- TriNet has a good portal containing a lot of information: www.hrpassport.com
- TriNet has good healthcare plans, though their costs are increasing tremendously each year.
- TriNet CSA respond well to answer customer queries
- Taking an extra bonus in the month of December can become a pain for you if your payroll cycle is on the last days of every month. We had a terrible experience last year that messed up our W2s.
- Setting up a 401k takes forever.
- In spite of paying a hefty service fee every month to TriNet, we need to use our time and energy to sort out many day to day issues. This is not what we expected when joined Trinet.
TriNet -- Good for managing across states
- Provides benefits.
- Management of employees in multiple states.
- Provides information for employment law in multiple states.
- Onboarding needs improvement (e.g. enabling employee self-onboarding without requiring a lot of personal information like their home address and SSN).
- Reporting has improved recently, but is still not very fast.
- Small business benefits administration.
- HR and benefits across multiple states.
Make your life easier with TriNet!
- Excellent reports.
- Great response time.
- Timely payments.
- You can now get a sense of urgency.
- It should be more knowledgeable of tax topics related to payroll.
- It should not give a response to the client if the issue is not 100% checked (issues that need to be discussed with another department).
- They should pay close attention to termination notes.
Why TriNet!!!
- Payroll processing (including workers compensation payments).
- HR Compliance since we have employees in different states.
- Benefit selections for a small business without huge rate increases each year.
- NA
- NA
- NA
- Personal client services team member assigned to our company, and solid back up if the person is on the other line.
- Payroll and HR services: I've worked at enterprise-level companies with 1000+ employees, and TriNet's system offers enterprise solutions at a small company budget.
- Responsiveness: Anytime I have a question, they are quick to respond.
- Quickbooks integration is very helpful for our accounting team.
- Mostly intuitive, but I've had some new employees that I've set up, but they are still in the queue to approve.
- Sometimes all the options are difficult to navigate. I don't use it frequently, but if I want to get a detailed payroll report, I have to do a little digging or call customer support.
Open Minded
- Ease of use with the web-based portal. For my millennial employees, it is absolutely necessary for them to be able to have access this way.
- Ease of expansion. I hope in the near future to add the time card system.
- The reports function is critical to getting the information I need to keep track of our money.
- Ease of use for my CPA. He is able to go in and see what I'm doing with payroll.
- My only concern in this is integrating it with my Quickbooks system. As my business grows, I can see this becoming an issue. Also, the functionality may be there, but I have not tried it yet, so this may not be a valid issue. If it does, at some point as I grow, I may have to make a decision about this.
TriNet Review
- Payroll is done on time and accurately. If I have any questions concerning the employees of the company, the questions are answered quickly.
- They resolve all issues quickly and professionally.
- They provide a competitive health plan.
- The Workforce Analytics payroll forms: way too many forms and too much scrolling.
Best Benefits Offering
- Offers a wide array of choices of benefits at extremely competitive rates.
- Provides reporting that is customizable and useful across the organization for human resources, accounting and C-suite decision making.
- Changes that affect payroll have to be submitted in a different screen 3 days before payroll submission (such as pay rates and tax withholding).
- Some service reps have to be reminded to answer requests rather than staying on top of things.
- Would like to see more topics covered in the online training resources for employees.
TriNet is My Right Hand Man
- New employee on-boarding is smooth and TriNet drives the process.
- Payroll runs automatically.
- Choosing benefits and having claims processed is easy with TriNet.
- I really don't have any suggestions for improvement in the services that we use.
Excellent service, made payroll & HR easy
- Excellent customer service. Our rep, Donna Pease, is amazing and I feel extremely confident that when a situation arises and a TriNet employee states that it will be taken care of, it will be and in a timely manner with clear communication.
- A smooth payroll process and upload, taking care of payroll related issues and processing is extremely simple using their dashboard. If intervention is needed it is always resolved quickly.
- Always up to date on the latest employment and state laws so that terminations and taxes are taken care of quickly and accurately, without incurring penalties.
- Never have to wait to reach someone! And even when I want to speak to a specific person that is not available at that moment, it is a short wait before they are getting back with me. Superb communication.
- Reporting capabilities could be improved. For example, the ability to copy custom made reports to other users.